A Study on the Effects of Perfectionism on the Psychological Burnouts, Job Engagement and Turnover Intentions for Flight Attendants

항공사 객실승무원의 완벽주의 성향이 심리적 소진, 직무열의 및 이직의도에 미치는 영향

  • 양지인 (경기대학교 서비스경영전문대학원) ;
  • 김영택 (경기대학교 서비스경영전문대학원)
  • Received : 2019.09.09
  • Accepted : 2020.01.05
  • Published : 2020.03.31


The purpose of this study is to identify the structural causal relationship among the psychological burnouts, job engagement and turnover intentions influenced by perfectionism of flight attendants to reestablish concepts by approaching their psychological difficulties and establish strategies for effective human resource management for airlines. The period of data collection was from August 1st to September 1st, 2019 by using online and offline surveys. A total of 208 answered surveys were used for analysis. The major results of this study showed that first, the perfectionism of flight attendants had an effect on psychological burn-outs, supporting Hypothesis 1. Second, the psychological burnout of flight attendants showed to have a negative (-) meaningful effect on their job engagement. Third, the psychological burnout of flight attendants showed to have a positive (+) meaningful effect on their turn-over intentions. Lastly, the job engagement of flight attendants had a negative (-) effect on their turnover intentions.


  1. You, J., "The effects of perceived organizational justice of flight attendants on knowledge sharing and organizational commitment: Mediating effects of psychological ownership", Ph.D.Thesis, Department of Hospitality and Tourism Management, Sejong University, 2017.8
  2. Hollender, M. H., "Perfectionism, comprehensive", Psychiatry, 6(2), 1965, pp. 94-103.
  3. Maslach, C., and Jackson, S. E., "The measurement of experienced burnout", Journal of Occupational Behavior, 2(2), 1981, pp. 99-113.
  4. Jung, H., Koo, B., and Han, H., "Service employees burnout and its impact on job satisfaction, job performance and organizational citizenship behavior: A comparison between airline crews and hotel employees", Korean Journal of Hospitality & Tourism 25(4), 2016. 7, pp. 77-94.
  5. Han, S., and Lee, H., "The effects of job stress on burnout and job satisfaction of flight attendants -Focusing on comparison between full service carrier and low cost carrier-", Journal of the Korean Society for Aviation and Aeronautics, 22(3), 2014, pp. 33-49.
  6. Montegomery, A. J., Panagopolou, E., Wildt, M., and Meenks, E., "Work-family interference emotional labor and burnout", J Managerial Psychology, 21(1), 2006, pp. 36-51.
  7. Cordes, C. L. and Dougherty, T. W., "A review and taiingrton of research on job burnout", Academy of Management Review, 18(4), 1993, pp. 621-656.
  8. Lee, J., Lee, C., Yoo, W., "The influence of the thermal powerplant workers' job demands on job engagement & job burnout -Focusing on the mediating effect of self-efficacy & collective-efficacy-", Korean Academy Of Human Resource Management, 19(1), 2012, pp. 27-45.
  9. Blankstein, K. R., and Dunkley, D. M., "Evaluative concerns, self-critical, and personal standards perfectionism: A structural equation modeling strategy. Flett, Gordon L(Eds), Perfectionism: Theory, Research, and Treatment", American Psychological Association, 2012, pp. 285-315.
  10. Lee, J., "The relationship among children's perfectionism, stress managing behavior and anger expression", Ph.M.Thesis, Major in Child Psychotherapy, Sookmyung Women's University, 2004. 12.
  11. Burns, D. D., "The perfectionist's script for self-defeat", Psychology Today, 14(6), 1980, pp. 34-52.
  12. Choi, E., "The influence of adolescent's perfectionism and social support on performance anxiety", Ph.M.Thesis, Major in Child Psychotherapy, Sookmyung Women's University, 2009. 6.
  13. Mitchelson, J. K., and Burns, L. R. "Career mothers and perfectionism: Stress at work and at home", Personality and Individual Differences, 25(3), 1998, pp. 477-485.
  14. Chen, L. H., Chen, M. Y., Kee, Y. H., and Tsai, Y. M, "Validation of the gratitude questionnaire (GQ) in Taiwanese undergraduate students", Journal of Happiness Studies, 10(6), 2008, pp.655-664.
  15. Bousman, L., "The fine line of perfectionism: Is it a strength or a weakness in the workplace. Theses", Dissertations, and Student Research, The University of Nebraska, Lincon, 2007.
  16. Hewitt, P. L., and Flett, G. L., "Perfectionism in the self and social contexts: Conceptualization, assessment, and association with psychopathology", Journal of Personality and Social Psychology, 60(3), 1991, pp. 456-470.
  17. Choi, Y., "Analysis of the relationship between social problem solving ability, job stress and happiness by teachers' multidimensional perfectionism", Ph.M.Thesis, Departmentof Education, Kyungsung University 2011. 8.
  18. Freudenberger, H. J., "The staff burn-out", Journal of Social Issues, 30(1), 1975, pp. 159-165.
  19. Maslach, C., "Burned-out", Human Behavior, 9, 1976, pp. 16-22.
  20. Kim, Y., "Influence of burnout on the relationship of emotional labor and customer orientation: Focusing on airlines employees", Ph.D.Thesis, Tourism Management, Kyungwon University, 2009. 12.
  21. Greer, J. G., and Wethered, C. E., "Learned helplessness: A piece of the burnout puzzle", Exceptional Children, 50(6), 1984, pp. 524-530.
  22. Choi, H., "Concept analysis of burnout", Health & Nursing, 22(2), pp. 27-38.
  23. Maslach, C., and Jackson, S. E., "The measurement of experienced burnout", Journal of Occupational Behavior, 2(2), 1981, pp. 99-113.
  24. Wilkerson, K., "An examination of burnout among school counselors guided by stress-strain-coping theory", Journal of Counseling and Developing, 87(4), 2009, pp. 428-437.
  25. Saks, A., and Ashforth, B., "Organizational socialization: The effects of stressors and self-efficacy", Administrative Sciences Association of Canada -Annual Conference, 17(5), 1996, pp. 11-20.
  26. Schaufeli, W. B., Salanova, M., Gonzalez-Roma, V., and Bakker, A., "The measurement of burnout and engagement: A confirmatory factor analytic approach", Journal of Happiness Studies, 3, 2002. pp. 71-92.
  27. Kahn, W. A., "To be fully there: Psychological presence at work", Human Relations, 45, 1990, pp. 321-349.
  28. Lee, G., "The relationship between personal initiative, organizational commitment, job engagement", Korea Tourism Research Association, 26(5), 2014, pp. 137-154.
  29. Kim, G., "The effects of empowering leadership on psychological ownership and job engagement of hotel cooks : Focus on a deluxe hotel", Korea Tourism Research Association, 31(6), 2017, pp. 169-180.
  30. Seo, M., "The effect of feminine leadership of flight attendant team leader of air carriers on organizational commitment through job engagement and job satisfaction", Ph.D. Thesis, Major of Service Management, Kyonggi University, 2016. 6.
  31. Meyer, J. P., and Allen, N. J., "Testing the side-best theory of organizational commitment: Some methodological consideration", Journal of Applied Psychology, 69(3), 1984, pp. 372-378.
  32. Na, J., "The moderating effect of job esteem of travel agent employees on the relationship between jaycustomer behavior and turnover intention", Tourism Research, 39(1), 2014, pp. 145-165.
  33. Fishbern, M., and Ajzen, I., "Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research", Addison-Wesley Pub, 1975, Boston.
  34. Choi, J., and Kang, H., "The moderating effect of job esteem of travel agent employees on the relationship between jaycustomer behavior and turnover intention", Journal of Korean Child Care and Education, 8(5), 2012, pp. 231-252.
  35. Kang, H., Lee, E., "Path analysis of workfamily conflict, burnout, and turnover intention among married women nurses", Journal of the Korea Academia-Industrial Cooperation Society, 18(2), 2017, pp. 206-217.
  36. Kim, N., Jeon, K., and Lee, J., "The influence of emotional labor on turnover intention and customer orientation mediated by burnout and work engagement: The moderating effect of reward on manager at support centers for startup", Asia-Pacific Journal of Business Venturing and Entrepreneurship, 10(1), 2015, pp. 153-165.
  37. Jang, H., "Effect on job engagement, job burnout and turnover intention by job demand", Journal of Hotel & Resort, 15(3), 2016, pp. 81-101.
  38. Oh, S., and Yoon, H., "The effect of socialface sensitivity on job engagement, job burnout and turnover intention of service employees in the full-serviced restaurant", Korean Journal of Hospitality & Tourism 23(3), 2014, pp. 61-81.