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REFERENCE LINKING PLATFORM OF KOREA S&T JOURNALS
> Journal Vol & Issue
The Korean Journal of Health Service Management
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Journal DOI :
Korea Society of Health Service Management
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Volume & Issues
Volume 9, Issue 4 - Dec 2015
Volume 9, Issue 3 - Sep 2015
Volume 9, Issue 2 - Jun 2015
Volume 9, Issue 1 - Mar 2015
Selecting the target year
The Effects of Hospital Brand Equity on Trust and Relationship Commitment of Customers
Lee, Eun-Ju ; Park, Jae-Sung ; Kim, Nan-Young ;
The Korean Journal of Health Service Management, volume 9, issue 2, 2015, Pages 1~12
DOI : 10.12811/kshsm.2015.9.2.001
The objective of this study was to verify the effects of brand equity of small & medium hospitals on trust and relationship commitment and mediation effect of trust in the relation between brand equity and relationship commitment. For testing reliability and validity of the measurement tool, Cronbach's
and confirmatory factor analysis was used, respectively. A structural equation model was applied for verifying the study model suggested. Out of 450 questionnaires distributed, 439 was returned. On the study results, brand image and perceived quality positively determined trust of customers for small & medium hospitals. Customers' trust also has a positive effect on relationship commitment. Brand awareness positively influence the levels of relationship commitment. Moreover, a mediation effect was identified. Customers' trust mediated the effects of brand image and perceived quality on relationship commitment of hospitals customers. On conclusions, relationship commitment was determined, either directly or indirectly, by brand image and perceived quality, while trust mediated the their relationship. Thus, hospitals management may use the concepts of brand equity and trust as a key success factor of their business purposes.
Influence of Organizational Health on Customer Orientation: Moderating Effect of Leadership on Middle Managers
Lee, Gyu-Hee ; Park, Ok-Sim ; Cho, Kyoung Won ;
The Korean Journal of Health Service Management, volume 9, issue 2, 2015, Pages 13~22
DOI : 10.12811/kshsm.2015.9.2.013
This study confirmed that the organizational health of nurses have an effect on customer orientation. This survey was conducted March 1 to 31, 2014 and a total of 210 questionnaires were used in the analysis. Descriptive statistics, t-test, ANOVA, factor analysis, and regression analysis were used to analyze the collected data in the SPSS software package. The findings are summarized as follows: First, the business environment and community-oriented organizations on health factors had an influence on customer orientation(p<.05, p<.001). Among the demographic factors, graduating from college as relevant to customer orientation. Seniority and rank in the lower tier showed that customer orientation is vulnerable. Second, when leadership was added to a conventional model, it had no significant effect on the dependent variables. The influence of community-oriented business environment factors on customer orientation was statistically significant(p<.01). In the result, we should apply proper organizational health factors to hospitals by investigating leadership, because there was difference in customer orientation according to type of leadership.
A Study on Information Security Management of Hospital Web Sites
Kim, Jong-Min ; Ryu, Hwang-Gun ;
The Korean Journal of Health Service Management, volume 9, issue 2, 2015, Pages 23~32
DOI : 10.12811/kshsm.2015.9.2.023
In this paper, we evaluated web security vulnerability and privacy information management of hospital web sites which are registered at the Korea Hospital Association. Vulnerability Scanner (WVS) based on the OWASP Top 10 was used to evaluate the web security vulnerability of the web sites. And to evaluate the privacy information management, we used ten rules which were based on guidelines for protecting privacy information on web sites. From the results of the evaluation, we discovered tertiary hospitals had relatively excellent web security compared to other type of hospitals. But all the hospital types had not only high level vulnerabilities but also the other level of vulnerabilities. Additionally, 97% of the hospital web sites had a certain level of vulnerability, so a security inspection is needed to secure the web sites. We discovered a few SQL Injection and XSS vulnerabilities in the web sites of tertiary hospitals. However, these are very critical vulnerabilities, so all hospital types have to be inspected to protect their web sites against attacks from hacker. On the other hand, the inspection results of the tertiary hospitals for privacy information management had a better compliance rate than that of the other hospital types.
Effects of IT Convergence-Contents on Occupational Performance in Elderly
Kim, Deok-Ju ; Yang, Yeong-Ae ;
The Korean Journal of Health Service Management, volume 9, issue 2, 2015, Pages 33~46
DOI : 10.12811/kshsm.2015.9.2.033
This study was done on the basis that IT convergence-contents can help the elderly. The effects of IT convergence-contents were analyzed on the occupational performance of the elderly. This investigation was done with 100 elderly people above 65 years of age who lived in local community and two senior welfare centers in Busan and Kyeongbuk. The 100 elderly people were split into two groups of 50: the one group who has experience with IT convergence-contents was the experiment group, and the other group with no experience was the control group. In both groups, body functions, cognitive functions, activities of daily living and community participation were tested. The experimental group had higher scores for cognitive function, and activities of daily living than that of the control group. In conclusion, future studies can support continued IT convergence-contents at the local business community level rather than with smaller samples. This work lays the groundwork for follow-up studies to evaluate the effectiveness of IT convergence-contents.
Correlation of Quality of Life in the Health Condition of Korean Elderly: Perceived, Physical, Mental Health Status
Yu, Soo-Jin ; Kang, Chang-Yeol ; Kim, Young-Ran ;
The Korean Journal of Health Service Management, volume 9, issue 2, 2015, Pages 47~56
DOI : 10.12811/kshsm.2015.9.2.047
The purpose of this study was to observe the health status of the elderly, and to investigate the correlation between their health status and quality of life. Data from the years 2010 and 2011 were used which are from the fifth edition of the 'Survey of the Korean National Health and Nutrition'. According to multiple regression analysis, perceived health status, chronic illness, stress, depression, and suicidal thoughts were important factors in quality of life. Above all, the most important factor was perceived health status (its explanatory power was 36.5%). In conclusion, perceived health status has strong effects on the quality of life in the elderly, and it is necessary to provide more extensive welfare projects to improve the quality of life in Korean elderly.
The Influence on Health-related Quality of Life in Diabetes Mellitus Patients over 50 Years Old by Stress Recognition, Depression, and Suicidal Thinking
Bea, Sang-Sook ;
The Korean Journal of Health Service Management, volume 9, issue 2, 2015, Pages 57~68
DOI : 10.12811/kshsm.2015.9.2.057
This study investigated factors that affect stress recognition, depression, suicidal thoughts and health-related quality of life for diabetics over 50 years of age. Five hundred one diabetics were surveyed who participated in the 4th Korea National Health and Nutrition Examination Survey 2009. The data were analyzed with multiple regression analysis and Structural Equation Model to determine the factors. The results are as follows. Men, older and lower income groups, those not involved in economic activities, smokers, and drinkers showed a lower quality of life (p<0.001). There was no correlation with moderate-intensity exercise. Stress recognition (t=-4.229, p<0.001), depression (t=-2.156, p<0.05), and suicidal thoughts (t=-3.274, p<0.001) had significant effects on the quality of life (p <0.001,
). The most important of these factors is stress. Being diagnosed as a diabetic changes the lives of patients, who come under stress from controlling their blood sugar level. Societal support should be developed to help patients cope with the challenges of diabetes.
Effects of Family Support on Depression among Married Working Women
Lee, Hwa-Jin ; Seo, Eun-Kyoung ; Jeong, Yu-Rim ; Nam, In-Suk ; Han, Sam-Sung ;
The Korean Journal of Health Service Management, volume 9, issue 2, 2015, Pages 69~79
DOI : 10.12811/kshsm.2015.9.2.069
This study examined the relationship between family support and symptom of depressive among married working women, using the dataset of the Korean Longitudinal Survey of Women & Family (KLoWF 4th). There were 1,875 subjects. A multiple regression model was used to study the association between family support and symptom of depressive, controlling for economic-socio characteristics, health status and health behavior. Additionally, this study ran three subgroup regression models based on hierarchical model. From the results, there was a negative relationship between marriage happiness (b=-0.369, p<0.001), spouse satisfaction (b=-0.143, p=0.010), frequency of meeting with the wife's family (once a month: b=-0.952, p=0.012) and symptom of depressive (model 3). This negative relationship was also seen in the two subgroup regression models (models 1, and 2). The results of this study show the importance of family support for promoting mental health among married working women.
Comparing Risk-adjusted In-hospital Mortality for Craniotomies : Logistic Regression versus Multilevel Analysis
Kim, Sun-Hee ; Lee, Kwang-Soo ;
The Korean Journal of Health Service Management, volume 9, issue 2, 2015, Pages 81~88
DOI : 10.12811/kshsm.2015.9.2.081
The purpose of this study was to compare the risk-adjusted in-hospital mortality for craniotomies between logistic regression and multilevel analysis. By using patient sample data from the Health Insurance Review & Assessment Service, in-patients with a craniotomy were selected as the survey target. The sample data were collected from a total number of 2,335 patients from 90 hospitals. The sample data were analyzed with SAS 9.3. From the results of the existing logistic regression analysis and multilevel analysis, the values from the multilevel analysis represented a better model than that of logistic regression. The intra-class correlation (ICC) was 18.0%. It was found that risk-adjusted in-hospital mortality for craniotomies may vary in every hospital. The agreement by kappa coefficient between the two methods was good for the risk-adjusted in-hospital mortality for craniotomies, but the factors influencing the outcome for that were different.
Reliability and Validity of Nonverbal Pain Assessment Scale for Patients who Stayed a Intensive Care Units
Kim, Jung-Soon ; Kang, In-Soon ; Park, Kyu-Hyun ;
The Korean Journal of Health Service Management, volume 9, issue 2, 2015, Pages 89~102
DOI : 10.12811/kshsm.2015.9.2.089
Patients unable to speak are at higher risk for untreated pain. Use of valid behavioral and physiologic measures for pain is highly recommended for uncommunicative patients. This study was performed to compare the reliability and validity of NVPS-K and CPOT-K for pain assessment of nonverbal patients. This study was conducted from July to November 2011. A total of 29 nonverbal adult patients admitted to a university hospital intensive care unit participated in this study. Interrater reliability of the NVPS-K and CPOT-K had intermediate to high intraclass correlation coefficients (NVPS-K 0.680 ~ 0.921, CPOT-K 0.710 ~ 0.896). Discriminant validity was supported with higher instrument scores during turning and endotracheal suctioning than that of NIBP. For criterion validity, the NVPS-K scores were correlated to the self-reported pain of the patients but not the CPOT-K scores. The areas under the ROC curve for the NVPS-K and CPOT-K were 0.748 and 0.696 with cutoff points of 1 and 2, respectively. Thus, the NVPS-K and CPOT-K had a sensitivity and specificity of 94.7% and 45.0%, and 60.5% and 75.0%, respectively. The NVPS-K and CPOT-K are reliable and valid tools to assess pain in nonverbal patient and thus, are recommended for the assessment of the pain in nonverbal patients.