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REFERENCE LINKING PLATFORM OF KOREA S&T JOURNALS
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Korean Management Science Review
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The Korean Operations and Management Science Society
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Volume & Issues
Volume 20, Issue 2 - Nov 2003
Volume 20, Issue 1 - May 2003
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An Exploratory Case Study on the Factors Affecting the Knowledge Management System Performance
Korean Management Science Review, volume 20, issue 1, 2003, Pages 1~23
Knowledge Management System is defined as an Information system to support the integrated knowledge management process for maximizing value of the knowledge assets in organizations. From that point of view, the system performance - the usage level of the system and user satisfaction - can be an available measure of the knowledge management system success. Many previous research were focused on the application of a new technological component for knowledge management processes or the construction of the overall system architecture in spite of the importance of the system performance. The purpose of this study is to Identify the factors affecting the knowledge management system performance. To do this, we conducted an exploratory case studies of eight companies. We applied theories of information system success to knowledge management system and investigated some specific strategic components as additional affecting factors. Finally, we proposed research model and ex propositions regarding the factors affecting the knowledge management system performance. The implication of the findings and future research directions were discussed.
A Prediction System on User Interest Degree to Web Sites Using the Concept of the Moving Averages
Korean Management Science Review, volume 20, issue 1, 2003, Pages 25~36
Now that many organizations have invested a tremendous amount of money and efforts to operate Web sites on the Internet, there is a strong demand to understand the effectiveness of such investments. In other words, one of most frequent and important questions about their Web sites is "Will the current Web site management policy be effective enough to have more visitors come to our Web site\ulcorner" In this paper, a system which predicts the degree of user interest in the future to Web sites is constructed. The degree of user interest to a Web site is defined to be the visit counts for the Web site in the system. With higher the visit counts, the related site is considered to be more interesting. However, the figures of the visit counts themselves cannot explain properly the degree of user Interest in the future to the related Web sites (i.e. the effectiveness of the related Web sites). Therefore, the system also uses mechanisms which use the concept of the Moving Averages, which have been used frequently in the stock exchanges. In this paper. two prediction mechanisms are proposed and compared. The first mechanism uses the Golden Cross/the Dead Cross of the Moving Averages, while the second mechanism uses the changes of upward/downward direction of the Moving Averages. Experimental results show that the two prediction mechanisms proposed in this paper predict the degree of user interest in the future to the related Web sites very well in most cases. However, the first one is considered to be better than the second one In the sense that the second one is too much sensitive to the changes of visit counts.it counts.
A comparative study on the mobile vs. stationary internet as a survey tool
Korean Management Science Review, volume 20, issue 1, 2003, Pages 37~49
There is an increasing need to use mobile Internet as a research tool as wireless technology has been developing rapidly. However, little research has been conducted to confirm methodological validity of mobile Internet survey. This study examines the possibility of using mobile Internet as a survey tool by comparing survey results of mobile and stationary Internet surveys with the same questionnaire. The results were analyzed from both economic and theoretical perspectives. Both mobile and stationary Internet survey sites were implemented with supports from domestic mobile and stationary Internet portals and telecommunication companies. The results show that there exist several differences between two survey methods. First, many respondents who use mobile Internet gave up at the early stage. However, once people continued to respond, they answered the questions to the end. Second, means and standard deviations of mobile internet respondents were higher than that of stationary Internet. Third, the results of two survey methods were significantly different by comparing construct validity that includes both discriminant validity and convergent validity. Finally, this paper ends with implications and limitations of using mobile Internet as a survey tool.
A Genetic Algorithm-based Scheduling Method for Job Shop Scheduling Problem
Korean Management Science Review, volume 20, issue 1, 2003, Pages 51~64
The JSSP (Job Shop Scheduling Problem) Is one of the most general and difficult of all traditional scheduling problems. The goal of this research is to develop an efficient scheduling method based on genetic algorithm to address JSSP. we design scheduling method based on SGA (Single Genetic Algorithm) and PGA (Parallel Genetic Algorithm). In the scheduling method, the representation, which encodes the job number, is made to be always feasible, initial population is generated through integrating representation and G&T algorithm, the new genetic operators and selection method are designed to better transmit the temporal relationships in the chromosome, and island model PGA are proposed. The scheduling method based on genetic algorithm are tested on five standard benchmark JSSPs. The results were compared with other proposed approaches. Compared to traditional genetic algorithm, the proposed approach yields significant improvement at a solution. The superior results indicate the successful Incorporation of generating method of initial population into the genetic operators.
A Study on the Regionalization of the Municipal Solid Waste Management System Using a Mathematical Programming Model
Korean Management Science Review, volume 20, issue 1, 2003, Pages 65~76
The increased environmental concerns and the emphasis on recycling are gradually shifting the orientation of municipal solid waste (MSW) management. This paper is designed to evaluate regionalization programs for MSW management system. We developed a mixed intiger network programming (MIP) model to identify environment-friendly, cost-effective expansion plans for regionalization scenarios considered. The MIP model is a dynamic capacity expansion model based on the network flow model that depicts the MSW management cycle. In particular, our model is designed to determine the optimal form of regionalization using binary variables. We apply this model to assess the regionalization program of Seoul Metropolitan City, which includes three scenarios such as 1) districting, 2) regionalization with neighboring self-governing districts, and 3) g1obalization with all districts. We demonstrate how our model can be used to plan the MSW system. The results indicate that optimal regionalization with nearby self-governing districts can eliminate unnecessary landfills and expansions if jurisdictional obstacles are removed.
The Case Study of the Inventory Management System in P company
Korean Management Science Review, volume 20, issue 1, 2003, Pages 77~88
Supply-Chain Management (SCM) was the integration of the activities that procure materials, transform them into intermediate goods and final products, and deliver them to customers. These activities include the traditional purchasing function, plus other activities that were important to the relationship with suppliers and distributors. P company was the first vendor in motor industry of Korea and had a flexible relationship with motor industry through SCM. However, p company had independent information with motor Industry and it caused many troubles In the operation of the P company. Considering these facts, authors had developed the inventory control system which was the part of order-fulfillment process and could make a progress in the operation of the inventory. The core factor of the developed inventory control system was the combination of the theoretical factors and the empirical factors. That is, the factors which were excluded in existing inventory theory revealed to be important.
An Empirical Study on Pricing Behaviors of Internet and Conventional Markets
Korean Management Science Review, volume 20, issue 1, 2003, Pages 89~102
With the progress of Internet and e-commerce, there have been many researches on the market efficiency of the Internet markets using real price data. Contrary to the common expectations by many economists, most of the previous researches have fatted to prove that the Internet market is more efficient than the conventional market. This paper empirically analyzes the pricing behavior of Internet and conventional retailers in South Korea. We have collected real price data on CDs and TVs from various types of retailers, from which we have analyzed three aspects of pricing behavior : price level, price change over time, and price dispersion across the retailers. We have found that the average prices of CDs and TVs at the Internet retailers are lower than those at the conventional retailers. We have also found that there is a close association between the behaviors (e.g., magnitude and timing of changes) of TV prices at the Internet retailers and those at the conventional retailers. It has been observed that the range of the CD prices at the internet retailers is less than a half of the range at the conventional retailers, which can be considered as an evidence of a relatively stronger price competition at the Internet market compared with the conventional market
A Study on the Seasonal Adjustment of Time Series for Seasonal New Product Sales
Korean Management Science Review, volume 20, issue 1, 2003, Pages 103~124
The seasonal adjustment is an essential process in analyzing the time series of economy and business. There are various methods to adjust seasonal effect such as moving average, extrapolation, smoothing and X11. One of the powerful adjustment methods is X11-ARIMA Model which is popularly used in Korea. This method was delivered from Canada. However, this model has been developed to be appropriate for Canadian and American environment. Therefore, we need to review whether the Xl1-ARIMA Model could be used properly in Korea. In this study, we have applied the method to the annual sales of refrigerator sales in A electronic company. We appreciated the adjustment by result analyzing the time series components such as seasonal component, trend-cycle component, and irregular component, with the proposed method.
Customer Selection for a Happy Call in the City Gas Business
Korean Management Science Review, volume 20, issue 1, 2003, Pages 125~139
City gas is becoming an essential resource in households due to its convenience and low price in comparison to other energy sources. However, in order to prepare for the gas market to be saturated, many city gas companies must pursue customer satisfaction management and develop happy call systems for a promising solution. In the development of the happy call systems, the difficult problem is that we cannot contact all customers because of limited resources and calling efficiency in the call center, We should find best customers according to their value. This paper suggests a methodology for the selection of happy call customers when city 9as companies consider two strategies. First, they should launch a new business area. Second, they must attempt to prevent current customers from moving from city gas to other fuels. We will discover important attributes and derive rules of weighting for the attributes through an exploration study that affect customer satisfaction and preference. Through a simulation model, we will show how many customers will be selected by our methodology.
Applying the COMSOAL Heuristic to the Optimal Vehicle Routing Selection
Korean Management Science Review, volume 20, issue 1, 2003, Pages 141~148
Vehicle routing problem Is known to be a NP-hard problem, and is traditionally solved by some heuristic approaches. This paper investigates the application of the computer method COMSOAL to the optimal vehicle routing problem. This paper discusses the adaptation of the COMSOAL approach to the known set of simple vehicle routing example problem. The results show that the COHSOAL can be a good possible approach to solve the vehicle routing problem.
The roles of customer′s perceived value, satisfaction, trust and their relationship with loyalty in Internet shopping environment
Korean Management Science Review, volume 20, issue 1, 2003, Pages 149~163
The emergence of Internal has established a huge virtual exchange market, and the innovative e-commerce has changed a way of distributing goods and services. This paper concerns the issues of customer's loyalty to maintain the customer retention between individual and Internet shopping mall. We use the concept of customer's perceived value, satisfaction, and trust, in order to explore and explain the formation process of customer loyalty. A survey data has been collected through the hep of internet research institution. A statistical analysis shows that a subset of customer's perceived value has positive Impact on satisfaction, which in turn has also positive influence on trust, Increasing the level of customer's loyalty. We also provide a brief discussion of strategic guidelines about analytic results.
The Public-Oriented e-Hub Construction for Strategic Alliances by Using Social Network Analysis
Korean Management Science Review, volume 20, issue 1, 2003, Pages 165~178
This paper introduces the public-oriented e-Hub construction for strategic alliances in the B2B virtual community. The public-oriented e-Hub can link with all participating Internet firms on the basis of their business models, and consequently help them share their core competence, management resources, and so on. Based upon this perspective, this paper presents the procedures corresponding with social network analysis for strategic alliances of small and medium internet firms. In addition, this paper tries to analyze the relationships among degree of competition, potential of strategic alliance, and financial performance. The results show that the firms with more easily accepting various strategic alliances make higher financial performance under more competitive environment. This suggests that strategic alliances through the public-oriented e-Hub in the B2B virtual community provide the internet firms with various opportunities.