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REFERENCE LINKING PLATFORM OF KOREA S&T JOURNALS
> Journal Vol & Issue
Journal of the Korea Safety Management and Science
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Journal DOI :
Korea Safety Management and Science
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Volume & Issues
Volume 14, Issue 4 - Dec 2012
Volume 14, Issue 3 - Sep 2012
Volume 14, Issue 2 - Jun 2012
Volume 14, Issue 1 - Mar 2012
Selecting the target year
A Study On the Safety Management of construction equipment Using Smart Phone Technology (Focused on poclain and mobile elevated work platform)
Cho, Joung-Ho ; Lim, Jae-Chang ; Ko, Young-Wook ; Kang, Kyung-Sik ;
Journal of the Korea Safety Management and Science, volume 14, issue 2, 2012, Pages 1~9
DOI : 10.12812/ksms.2012.14.2.001
As contemporary building construction type is getting higher and deeper, construction equipment usage is getting more, and related fatal accidents are on an increasing trend. Because of this, a method was drawn which could grasp the present state of construction equipment management and manage safety of the equipment more easily for accident prevention by choosing 2 kinds of Construction equipment which cause safety accident frequently among the equipment mainly used in construction site. This study suggested a method about construction equipment safety management using "smart phone" base which could be used in safety management for construction equipment by whomever in construction site. After attachment of QR code included safety checklist, It became possible that site managers could check more efficiently by scanning with their smart phone when they inspect equipment. Moreover, by the construction interested who didn't know what and how they have to inspect could point out unsafe condition in the early stage of equipment entering or take unsafe one out of the site by using new smart phone safety checking system is installed, it became possible that critical accident caused by construction equipment was prevented in advance.
Effect of Driver's Posture with Different Car Pedal Systems and Skilled Levels
Yi, Jae-Hoon ; Jang, Young-Kwan ; Oh, Hyung-Sool ; Hah, Chong-Ku ;
Journal of the Korea Safety Management and Science, volume 14, issue 2, 2012, Pages 11~22
DOI : 10.12812/ksms.2012.14.2.011
The purpose of this study was to compare drivers' postures with different car pedal systems and skilled levels. Fourteen subjects participated in this experiment and for three-dimensional analyses, six cameras (Proreflex MCU-240, Qualisys) were used to acquire raw data. The parameters were calculated and analyzed with Visual-3D. In conclusion, the patterns of pelvic, hip, knee and ankle joint angles were different as to pedal systems and skilled levels, and distal joints ROA pelvis have large angles. ROA(range of angle) of a double pedal system was small, but ROA of a single pedal system was large. These findings suggested that we should improve a present single pedal system.
On the Development of an Information System for Ergonomic Test and Evaluation of Locomotive Cabs
Kim, Young-Min ; Lee, Jae-Chon ; Park, Chan-Woo ;
Journal of the Korea Safety Management and Science, volume 14, issue 2, 2012, Pages 23~33
DOI : 10.12812/ksms.2012.14.2.023
Recent technological advances in the domestic railway industry have turned out to deliver a profound impact on the forefront of other industries as well. Furthermore, the introduction of the high-speed railway systems has made it possible to travel around our country in a day, thereby changing our life styles a lot. However, it has been well recognized that many factors can cause unanticipated accidents during the operation. One of the causes is known to be the human errors made by the train operators in locomotive cabs. The problem is getting more serious as the trains run at high speed. As such, the objective of this paper is on how to improve the work environment of the locomotive cabs. Our approach is based on the systems engineering methodology. Specifically, we first identify the context and scope of the problem to be solved. We then continue our effort in deriving the requirements set to accomplish the improvement. These results are utilized in constructing a computer-aided management system for test and evaluation intended for the improvement. The approach taken and the results obtained in this paper is expected to make a contribution on the route to keeping our nation's technologies on the competitive edges in the high-speed railway systems industry.
Investigation of stereotypes for principal controls in passenger cars
Kee, Do-Hyung ;
Journal of the Korea Safety Management and Science, volume 14, issue 2, 2012, Pages 35~40
DOI : 10.12812/ksms.2012.14.2.035
The aims of this study are to investigate stereotypes of motion-direction and real motion-directions for seven principal controls in passenger cars, and to compare the stereotypes and real motion-directions for the controls. The stereotypes were obtained by using questionnaire survey, in which 385 subjects participated. The real motion-direction data were gathered for 64 passenger cars including RVs and SUVs. The results showed that while there are dominant motion-directions for head light, door key and door lock controls, dominant motion-directions are not found for other controls investigated in this study. The stereotypes of motion-directions for seven controls obtained in this study were much different from those of the real data. Furthermore, the stereotypes for wiper, head light and high beam controls based on the questionnaire survey were opposite to the real motion-directions.
Biomechanical Effect of Forearm Flexor Muscles depending on Handle Sizes
Park, Shi-Hyun ;
Journal of the Korea Safety Management and Science, volume 14, issue 2, 2012, Pages 41~48
DOI : 10.12812/ksms.2012.14.2.041
Design and Structural Analysis on the Open and Close Hinge for Complex Machine
Yun, Yeo-Kwon ; Yang, Kwang-Mo ; Kim, Do-Seok ;
Journal of the Korea Safety Management and Science, volume 14, issue 2, 2012, Pages 49~54
DOI : 10.12812/ksms.2012.14.2.049
As all kind of industry has developed, metal structure and machine instrument use bolt, pin, rivet and welding for assembly and combination. For pin and hinge, dimension accuracy is crucial to keep the operation and safety of the structure and machine instrument. In case of complex machine, the hinge for cover open-loop system is one of the significant design elements. Most of the hinges are being imported and assembled sine they give high technology development cost for its unit cost position. The reason is that the localization of hinge is inadequate. As the demand increase and the necessity of localization grow, it is now more important than ever to develop low cost structure. By the low cost structure, a new technology could be obtained for electronic product and structural hinge since it would enable for complex machine hinge to be guaranteed, technologically. Open-loop hinge is the link type and designed for the structure to keep constant open-loop. And, the hinge is examined in design stability by finite element analysis method. In this paper, the operation result is presented when the hinge for complex machine open-loop is designed for link type structure.
A study on A Plan to Analyze Risk Factors and Secure Safety through Analysis of Escalator Safety Accidents
Kwon, Sun-Geol ; Kim, Jin-Soo ; Kim, Chang-Eun ;
Journal of the Korea Safety Management and Science, volume 14, issue 2, 2012, Pages 55~63
DOI : 10.12812/ksms.2012.14.2.055
As of Dec. 31, 2011, the number of nation's escalators accounts for 24,248 units, 5.4% of total elevators in our country, safety accidents take up as many 539 case, 55.2% of total elevators' safety accidents. Escalator safety accidents show high incident ratio of primary safety accidents breaking out by users' careless and abnormal use type, taking up multi-caused accident, which mainly take place from vulnerable age groups such as children under 13, and elders above 65. The Government will have to devote itself for policy and support for the establishment of safety management system fit for current state, the revitalization of preventive education for safety accident, the enhancement of safety awareness to escalators' users in order to secure escalator safety environment on an international level and support domestic industrial development.
A Study on the fire characteristic of pipe insulation film materials
Lee, Young-Sam ; Lee, Jang-Won ; Rie, Dong-Ho ;
Journal of the Korea Safety Management and Science, volume 14, issue 2, 2012, Pages 65~70
DOI : 10.12812/ksms.2012.14.2.065
This study was performed to test the combustive properties of the pipe insulation materials which are mainly used in the industries and buildings. Fire characteristic test of pipe insulation film according to the KS F ISO 5660-1 was performed. The experimental materials commonly used in the pipe insulation were used four kinds of films. Two kinds of 4 types of products that have the flame retardant performance and the other two types of them have no flame retardant performance. They were selected for fire characteristic test. The result of finding 25kW/
radiation from the ignition was that flame retardant products were 140sec and the other one were 69sec in average of heat release rate(HRR). The result of flame retardant products in the 50kW/
was 34sec and the other one were 15sec in average of HRR. However, the HRR of flame retardant products was much higher than the other one. Flame propagation test was conducted according to the KOFEIS 1001. The result of flame retardant products was that flame retardant products had a hold without fire spread after firing them. But the other one were completely fired after firing them. Therefore, I want to recommend that flame retardant products need to be used by the regulation to prevent or decrease a fire spread.
A Study on Effective Response to Product Liability for Diamond Tool Industry
Lee, Hwa-Ki ; Cho, Min-Gyu ;
Journal of the Korea Safety Management and Science, volume 14, issue 2, 2012, Pages 71~82
DOI : 10.12812/ksms.2012.14.2.071
Many countries are enforcing the Product Liability Act to ask the responsibility for the supply of the safe products. Thus, the safety of the product becomes one of the most important elements in modern corporate management. Diamond tool industries producing risk-high products cannot make an except to this situation. This research presents how Diamond tool manufactures in korea to respond effectively to Product Liability through construction of Product Safety Management System.
A Study on Block from Spread of Fire of the Exteriors Installation Space
Min, Se-Hong ; Yun, Jung-Eun ; Kim, Mi-Suk ;
Journal of the Korea Safety Management and Science, volume 14, issue 2, 2012, Pages 83~89
DOI : 10.12812/ksms.2012.14.2.083
In this study, FDS fire simulation experiments and measured wind speed by applying the exterior installation portion for blocking the spread of the fire was investigated. As a result, aluminum composite panels installed in the lower and the upper part of the panel to remove all the lower side, and then the maximum wind speed 0.24 m/s and the upper side 0.58 m/s were measured. In the FDS, the measured wind speed difference air currents are approximately 3.7 times in 12 seconds, the occurrence of 17 seconds early moment wind 2.2 m/s was measured from. Before and after the fire occurred in early of the air velocity about 39 seconds was 3.5 times difference. Such air currents caused by the temperature of the building but also by the building height was found. Turbulent flame of fire by expanding the vertical extent of damage become greatly important factor. Therefore, through the exterior installation portion of the block that can delay the spread of fire is expected that this should be taken.
The Effect of Job Stress on Employees' Job and Organizational Commitment
Son, Il-Moon ; Kwak, Hyo-Yean ;
Journal of the Korea Safety Management and Science, volume 14, issue 2, 2012, Pages 91~101
DOI : 10.12812/ksms.2012.14.2.091
To decrease employees' job stress in the viewpoint of occupational health is very important to improve the productivity and quality of labor. In this study, the job stress, and it's influence on job commitment and organizational commitment were investigated by the questionnaire survey of 259 industrial workers. As results, the majority of workers were under job stress resulted from job demand, job control, and coworker's support. The work times per a week and night work had significant relationships with job demand, and the maximum negative relationship between the work times per a week and job continuous commitment was found. Job demand had the significant relationship with job affective and normative commitment, and job control had the significant relationship with job normative commitment and organizational affective commitment. Moreover, job affective and normative commitment had the significant relationship with organizational continuous commitment. Finally, it was found that cyclic organic chain was composed of work times per a week, night work, salary, job demand, job control, job affective and normative commitment, and organizational affective and continuous commitment. The results of this study indicates that reducing cyclic organic chain is urgently necessary to increase employees' job satisfaction and company commitment.
A Study about the Corelation of Calaity Prevention on the Industrial safety and Incoming National Qualification System
Lim, Seong-Il ; Park, Jae-Hyun ; Lee, Il-Woo ; Kang, Kyung-Sik ;
Journal of the Korea Safety Management and Science, volume 14, issue 2, 2012, Pages 103~112
DOI : 10.12812/ksms.2012.14.2.103
The construction industry in Korea after the Korean-war has evolved until these days. But the construction industry accident severity rate and frequency is over then the All industry rate. This study analyzed the 'Disaster Statistical Yearbook' of the Korea Occupational Safety and Health Agency, based on the factors that affect construction accidents that is selected and fined the some factors the construction Disaster Prevention Factors. This study will develop the methodology for analyzes that the national qualification is effected to the construction industrial machine disaster prevention status. It suggest two ways to the establishment of disaster trends. First way is the disaster quantitative analysis and second way is comparing the statistical data and the analysis of expert opinion.
A Study on the Conceptual model of Enterprise Risk Management System
Yoon, Seung-Ok ; Lee, Chang-Ho ;
Journal of the Korea Safety Management and Science, volume 14, issue 2, 2012, Pages 113~121
DOI : 10.12812/ksms.2012.14.2.113
The important elements and conditions to improve corporate competitiveness are customer development, new product development, sales increase, net profit increase, and other factors. Even if those competitiveness elements are well prepared, obstacles may exist. In this paper, we examined the risk, the deadliest obstacle that can affect corporate. We selected the risk factors that exist in functional categories in the system connected complicatedly and variously by organizational value chain of corporate, and examined the conceptual model of Enterprise Risk Management System based on the precedent studies.
Study on Consistency of Novice User and Sensitivity of Industrial Types During MSDs Evaluation Using Major Checklists
Im, Su-Jung ; Choi, Soon-Young ; Park, Dong-Hyun ;
Journal of the Korea Safety Management and Science, volume 14, issue 2, 2012, Pages 123~136
DOI : 10.12812/ksms.2012.14.2.123
The validity of the results from observational methods such as RULA, REBA, OWAS has been one of major concerns due to their subjective characteristics in determining the posture of interests. There have been many studies regarding validity of the results from each checklist. However, most studies provided only fragmentary rather than comprehensive results in nature. This study specifically tried to analyze consistency of novice user based on intra-observer consistency and sensitivity of industrial types during MSDs(Musculoskekltal Disorders) evaluation with major checklists. In this study, twenty two novice subjects were participated to conduct MSDs evaluation for the forty five jobs from three types of industries(automobile, electronics, hospital). The main results for this study were summarized as follows; 1) The action level based on RULA was always higher than that from REBA and OWAS for all three types of industries., 2) The order of consistency from novice users was OWAS(72.7%(kappa=0.57)) RULA(54.3%(kappa=0.41)), REBA(41.0%(kappa=0.34))., 3) The percentage of agreement between 2nd and 3rd trials was higher than those between 1st and 2nd trials and between 1st and 3rd trials irrespective of industrial types during using RULA and REBA., 4) The average score of automobile industry was higher than those of hospital and electronics industries., 5) The types of jobs associated with five body parts(A1(Front), A2(Interior), A3(Rear), A4(Lower), A5(Door)) in automobile industry showed statistically significant differences in terms of MSDs scores for the body parts considered in each checklists.
An Optimal Inventory Policy in a Two-Stage Supply Chain under Stock Dependent Demand Rate and Multi-Level Trade Credit
Shinn, Seong-Whan ;
Journal of the Korea Safety Management and Science, volume 14, issue 2, 2012, Pages 137~145
DOI : 10.12812/ksms.2012.14.2.137
Development and Implementation of Chain Metrics for Obtaining Lean Overall Equipment Effectiveness Using Availability Measures
Choi, Sung-Woon ;
Journal of the Korea Safety Management and Science, volume 14, issue 2, 2012, Pages 147~158
DOI : 10.12812/ksms.2012.14.2.147
This paper aims to develop a new chain metrics for obtaining lean Overall Equipment Effectiveness(OEE) and present implementation strategy which considers the properties for Total Productive Maintenance(TPM) to reduce machine losses, Performance Analysis and Control(PAC) to reduce labor losses, Lean Production System(LPS) to reduce floor wastes, and Theory of Constraints(TOC) to minimize the problem of Capacity Constrained Resource(CCR). The study reviews the related literatures and reformulates the structure of machine losses, labor losses and field wastes. The research also develops the integrated productivity metrics according to time, units, reliability and maintainability. It is found that the study develops the actual productivity measure in terms of efficiency, effectiveness and standard productivity. In addition to that, it outlines and develops by using the integrated LPS and TPM, lean OEE measures such as Time Based Productivity(TBP), Unit Based Productivity(UBP), and Reliability & Maintainability Based Availability(RMBA). Implication examples are proposed to make it easier and available for practioners to understand the implementation strategies about TPM OEE, lean OEE and TOC OEE. Futhermore related to other studies, the research contributes to create a new chain productivity measures to clear the interrelationship concepts of productivity, efficiency and effectiveness. Moreover the paper develops the enhanced OEE measures by integration of TPM, PAC, LPS and TOC with the perspective of schedule, throughput, reliability, maintainability and availability.
A Study on the Process Design of Advanced Planning & Scheduling for Transformer Operation Improvement
Hwang, Duk-Hyuong ; Nam, Seung-Don ; Cho, Young-Wook ; Oh, Sun-Il ; La, Seoung-Hun ; Kang, Kyong-Sik ;
Journal of the Korea Safety Management and Science, volume 14, issue 2, 2012, Pages 159~166
DOI : 10.12812/ksms.2012.14.2.159
As enterprises, based on the forecast of the customer's demand and collaboration with the suppliers, establish the integrated system directing supply, production, and distribution for the increase of productivity, Thus, this study intends to find the most urgent and critical factors for the improvement of the information system by externalizing factors affecting the operation of information system, suggest the process to improve the relevant functions of information system, and design the process. As a result of the analysis of the previous studies on the improvement of the information system, many studies were conducted on the improvement of ERP and SCM, yet there was no study conducted targeting about APS (Advanced Planning & Scheduling). Thus, this study chose APS as the subject for the design of the process for the improvement for the information system.
A Case Study for application of WMS which is made of Excel VBA for SMB logistics companies
Kim, Jung-Hyun ; Lee, Seog-Hyeon ; Jung, Jae-Jung ; Kwon, Young-Jin ; Lee, Kye-Chung ; Hwang, Dae-Sung ;
Journal of the Korea Safety Management and Science, volume 14, issue 2, 2012, Pages 167~176
DOI : 10.12812/ksms.2012.14.2.167
This research studies the present status of utilization of IT in SMB, Small & Medium Business, logistics companies, and analyzes the examples of utilizing Excel VBA for building and operating IT system in SMB logistics companies. Through the study, this research suggests main issues of building and operating logistic systems and the effective way of utilizing the systems in SMB logistics companies.
A Study on EPCIS System Modeling by Data Modeling Method
Li, Zhong-Shi ;
Journal of the Korea Safety Management and Science, volume 14, issue 2, 2012, Pages 177~183
DOI : 10.12812/ksms.2012.14.2.177
Obtaining and applying information is considered as a critical task in the modern informationized society. Finding the one's necessary information and processing it into a detailed knowledge are becoming more priortized in the enormous amount of information. Data modelling is the process that does not only reflect the demands of the user but the one that also facilitates the user's comprehension of the model itself. Ultimately, data modelling fully supports the processes that are requisite for the implementation of a data base and minimizes the alternations of the model during the development of applications.
A Study on Data Modeling for VLDB Performance
Li, Zhong-Shi ; Lee, Chang-Ho ;
Journal of the Korea Safety Management and Science, volume 14, issue 2, 2012, Pages 185~192
DOI : 10.12812/ksms.2012.14.2.185
It has been a huge amount of capacity of 10GB data base in a decade ago so far. Nowadays, however, 10TB is the common data base and even bigger capacities are available. So, new generation of Very Large Data Base (VLDB) has begun. Moving in to the new generation of VLDB has been caused major problems like backing up, restoring, and managing especially performance. It is very hard to export necessary data rapidly now due to the huge amount of data base. In the past, such kind of problems was out of the questions because of less data. As time goes on, however, optimization of performance became a big issue when the VLDB is common. Therefore, new professional technics are urgently required to maintain and optimize the data base that has become a VLDB or one that is in the progress of becoming one.
Relationship among Quality Management Activities, Organizational Learning and Firm Performance: with a Focus on Manufacturing Corporations
Kim, Yeong-Seob ; Na, Sang-Gyun ;
Journal of the Korea Safety Management and Science, volume 14, issue 2, 2012, Pages 193~204
DOI : 10.12812/ksms.2012.14.2.193
This paper deals with an empirical analysis of the structural relationship among the factors such as quality management activities, organizational learning and firm performance of manufacturing corporations. The findings of the analysis are expected to make lots of contribution to manufacturing corporations establishing strategies for quality management activities and organizational learning. From the analysis, following conclusions and suggestions could be drawn: First, an analysis of the relationship between quality management activities and organizational learning showed that most activities of quality management turned out to exercise great influence upon the factors of organizational learning. This means that the activities of quality management will prompt the members of an organization to actively engage in learning activities individually, by team and organizationally, motivating them to spread such activities across the whole organization, leading ultimately to fundamental renovation of the very organization. Second, from an analysis of the relationship between organizational learning and firm performance, that is, financial and non-financial performances of a company, it was found that most factors of organizational learning have tremendous impact upon financial and non-financial performances of the company. Such result implies that decision and management of the things to be performed in the process of organizational performances are essential to determining firm performance because firm performance depend largely on the outcomes of organizational learning.
Analysis for the Factors that Influence College Student's Satisfaction of Teaching based on Kano Model
Cho, Yong-Wook ;
Journal of the Korea Safety Management and Science, volume 14, issue 2, 2012, Pages 205~212
DOI : 10.12812/ksms.2012.14.2.205
Customer satisfaction is an ever-growing concern of management throughout the world. To find the way to increase customer satisfaction. we must understand customer requirements. Kano distinguishes between three types of product requirements(:must-be, one-dimensional, attractive requirements. which influence customer satisfaction in different ways when met. Timko has developed customer satisfaction(CS) coefficient based on Kano model. The CS coefficient is indicative of how strongly a product feature may influence satisfaction. In this paper, we analyzes the factors that influence College Student's Satisfaction of teaching using Kano Model, Timko's CS-Coefficient.
A Study on the Single PPM Quality Innovation's Performance in ISO 9001 Certification Enterprises
Koo, Il-Seob ; Kim, Tae-Sung ;
Journal of the Korea Safety Management and Science, volume 14, issue 2, 2012, Pages 213~220
DOI : 10.12812/ksms.2012.14.2.213
Single PPM Quality Innovation Program is to pursuit of defects below 10ppm in outgoing quality for strengthen the small and medium enterprise's competitiveness. This study aims to find that whether quality innovation promotion is significant or not in the ISO 9001 certification enterprises. To perform this research, we surveyed CEOs, managers and workers working for manufacturing business, we distributed 250 sheets totally and withdrew 171 sheets. We analyzed 135 sheets that we could use for this research using SPSS 15.0 and AMOS 18.0 program.
A study on the analysis of production-related key performance indicator affecting business positioning of machinery manufacturers
Cheong, Hae-Sock ; Yoo, Woo-Sik ;
Journal of the Korea Safety Management and Science, volume 14, issue 2, 2012, Pages 221~228
DOI : 10.12812/ksms.2012.14.2.221
This paper analyzed twenty-six production-related KPI(Key Performance indicator) factors of business diagnosis, such as personnel, equipment, materials, operations and quality affecting company business competition to 186 small machinery manufacturers in 2010. Also, we explained the concept of Business Positioning and divided research subjects into four Business Positioning Groups formed break-even point ratio & fixed cost ratio to sales and then we compared between the 4 groups using Logistic Regression analysis by SAS statistical software package. The objective of this study is two-fold. The first is to find out production-related KPI factor of superior Business Positioning Group. The second is to suggest improvement ways for small manufacturers in order to get better profitable Business Positioning.
The relationship between organizational justice and innovative behavior, and the moderating effect of gender
Ahn, Kwan-Young ;
Journal of the Korea Safety Management and Science, volume 14, issue 2, 2012, Pages 229~236
DOI : 10.12812/ksms.2012.14.2.229
This paper reviewed the relationship between organizational justice and innovative behavior, and the moderating effect of gender. The results of multiple regression analysis, based on the responses from 412 employees in small business, showed that distributive justice, procedural justice and interactional justice have positive relationships with innovative behavior(process innovation, operation innovation, service innovation). In moderating effects, distributive justice more positively related with innovative behavior(process innovation and operation innovation) in male-group than in female-group. But interactional justice more positively related with innovative behavior(operation innovation and service innovation) in female-group than in male-group.
A Study on the Customer Segmentation using Latent Class Analysis
Seo, Kwang-Kyu ;
Journal of the Korea Safety Management and Science, volume 14, issue 2, 2012, Pages 237~243
DOI : 10.12812/ksms.2012.14.2.237
The more the satisfied customers increases in customer satisfaction survey, the more the company has difficultly in improving the customer satisfaction. In addition, the effectiveness of practical application of customer satisfaction survey decreases due to its constitution limitation on its data analysis. To overcome these problems, it is necessary to develop a new method to identify the strategy meanings and find the dissatisfied factors of satisfied customers using the satisfied customers reclassification. This study focuses on the satisfied customer segmentation using Latent Class Analysis. The case study shows that the satisfied customers are divided into three subgroups using Latent Class Analysis and we draw meaning results such as satisfaction and dissatisfaction factors through analyzing each group. This study is expected to play the role as the groundwork for the revitalization of customer satisfaction survey.
A Study on the Customer Segmentation Using Multi Criteria Importance-Performance Analysis
Yang, Kwang-Mo ;
Journal of the Korea Safety Management and Science, volume 14, issue 2, 2012, Pages 245~252
DOI : 10.12812/ksms.2012.14.2.245
The biggest difficulty the small and small business currently face is not to have the effective cusomer management system that is the computerization of management. This suggests their will to introduce data marketing in order to differentiate 'Customer Marketing' and 'One to One Marketing'. The potential needs as well as visible needs of customer should be considered in order to research and analyze the customer data. At this point mayor enterprises are paying much attention to Customer Segmentation and their related markets are expanding rapidly. I'll give a brief introduction to the Multi Criteria Importance-Performance Analysis and go into the problems that should be considered and which phase to emphasize when building this system.
The Development of the National Technical Qualification using FMEA
Woo, Tae-Hee ; Park, Jae-Hyun ;
Journal of the Korea Safety Management and Science, volume 14, issue 2, 2012, Pages 253~263
DOI : 10.12812/ksms.2012.14.2.253
Although the national technical qualification scheme has a historical background for thirty-five years, it hasn't any study of an obvious cause analysis, effective counterplan and analysis relation to its historical changes. This paper analyses the internal and external factors of technical qualification policy of the Human resources development service of Korea using PEST and SWOT and surveys the influence on its environment and the variation cause of the ratio of successful applicants to the qualification scheme. This paper also suggests systematically the direction for development of the technical qualification scheme using FMEA. Thus, this study assists to construct rapidly a correspondence system to the environment change simultaneously to determine decision making to the marketing policy.
Establishing Employee Support Program for Foreign Laborers at Company Level by Improving Working Life Condition
Jeong, Jae-Hoon ; Oh, Ju-Yeon ;
Journal of the Korea Safety Management and Science, volume 14, issue 2, 2012, Pages 265~276
DOI : 10.12812/ksms.2012.14.2.265
The purpose of this study is to draw employee support program at the company level through field survey of foreign laborers' satisfaction level of working life. To analyze the factors that determine working life satisfaction, regression analysis was conducted. Satisfaction level of working hours(t=2.469), living environment(t=2.140), post offices/banks (t=3.024) showed a statistically significant. Also these variables, working hours, living environment, post office/banks are verified to be very important for improving the level of their working life. Through these findings we can understand that employee support activities, providing user-guide of bank and post office, compliance with standards for working hours, improvement of the living conditions (accommodation, meals, etc.), the leisure time program support, the children care support and active utilization of foreign workers and strengthen the educational program, are necessary to improve the satisfaction level of foreign laborers' working life in Korea. It is recommended that managers need to recognize that careful consideration of living and working condition could contribute to stable settlement and increase working life satisfaction for the foreign workers at company level.
The relationship between job satisfaction and service quality, and the moderating effect of gender in food service restaurants
Ahn, Kwan-Young ; Kim, Gil-Seon ; Son, Yong-Seung ;
Journal of the Korea Safety Management and Science, volume 14, issue 2, 2012, Pages 277~284
DOI : 10.12812/ksms.2012.14.2.277
This paper reviewed the relationship between job satisfaction and service quality, and the moderating effect of gender in restaurant employee. Based on the responses from 288 employees, the results of multiple regression analysis showed that intrinsic job satisfaction(JS) and extrinsic job satisfaction effect positively on all service quality factors(tangibles, reliability, responsiveness, empathy). The results of moderating analysis showed that intrinsic JS effects positively on all service quality factors irrespective of gender, but the positive effect of extrinsic JS on tangibles and empathy is more positive in female than in male employee.