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REFERENCE LINKING PLATFORM OF KOREA S&T JOURNALS
> Journal Vol & Issue
Journal of the Korea society of IT services
Journal Basic Information
Journal DOI :
The Korea Society of Information Technology Services
Editor in Chief :
Lim Gyu Geon
Volume & Issues
Volume 13, Issue 4 - Dec 2014
Volume 13, Issue 3 - Sep 2014
Volume 13, Issue 2 - Jun 2014
Volume 13, Issue 1 - Mar 2014
Selecting the target year
Explicating Moderating Effects of Conflict in the Psychological Mechanism in IT Service Engagement
Park, Jun-Gi ; Lee, Hyejung ; Lee, Jungwoo ;
Journal of the Korea society of IT services, volume 13, issue 1, 2014, Pages 1~21
DOI : 10.9716/KITS.2014.13.1.001
In IT service quality research, the relationship between the service quality and clients` satisfaction was the focus of many studies while in relationship quality research, the influence of trust and conflict on relationship commitment seems to be the focus. In this study, these two research streams are integrated and a theoretical research model is proposed consisting of IT service quality, satisfaction, trust and relationship commitment with conflict as a moderator for the overall psychological mechanism. As satisfaction represents emotional response while trust cognitive response, this research model integrated both emotional and cognitive aspects of relationship maintenance in the IT service context. Analysis of data collected from 262 employees of global IT service firm revealed the differential effects of reliability, responsiveness, assurance and empathy on satisfaction and trust. Also, depending upon the level of conflict, the effects of reliability and assurance were found to be moderated. Further analysis revealed more profound mechanism at work relating emotional and cognitive aspects in the psychology of relationship maintenance in IT service context. Practical implications are further discussed in the conclusion.
An Analysis of the Impact of Internet Banking Systems on the Business Performance of Bank
Shim, Seonyoung ;
Journal of the Korea society of IT services, volume 13, issue 1, 2014, Pages 23~42
DOI : 10.9716/KITS.2014.13.1.023
This study investigates the impact of Internet Banking Systems on the business performance of bank. Although Internet Banking Systems were introduced about 15 years ago in Korea, there were few studies which evidenced the relationship between Internet Banking Systems and the performance of banks. For this empirical investigation, this study collected the panel data of 13 domestic banks over 8.5 years and divided the dataset into two parts-the first half period (2003~2007) and the second half period (2008~2011) in order to examine the dynamic changes in the impact of Internet Banking Systems. The fixed-effects panel regression results were different in the two parts of dataset. Internet Banking Systems showed only cost-efficiency impact in the first half period. However, in the second half period, Internet Banking Systems showed positive impact on the bank profitability. Moreover, the dummy variable regarding local bank showed no additional impact on this result, implying that the impact of Internet Banking Systems was still significant for the local banks. The results will deliver managerial interpretation on the value of Internet Banking Systems and additional implication on the strategic planning of Internet Banking Systems for many domestic banks.
The Determinant Factors Affecting Economic Impact, Helpfulness, and Helpfulness Votes of Online
Lee, Sangjae ; Choeh, Joon Yeon ; Choi, Jinho ;
Journal of the Korea society of IT services, volume 13, issue 1, 2014, Pages 43~55
DOI : 10.9716/KITS.2014.13.1.043
More and more people are gravitating to reading products reviews prior to making purchasing decisions. As a number of reviews that vary in usefulness are posted every day, much attention is being paid to measuring their helpfulness. The goal of this paper is to investigate firstly various determinants of the helpfulness of reviews, and intends to examine the moderating effect of product type, i.e., search or experience goods on the product sales, helpfulness and helpfulness votes of online reviews. The determinants include product data, review characteristics, and textual characteristics of reviews. The results indicate that the direct effect exists for the determinants of product sales, helpfulness, and helpfulness votes. Further, the moderating effects of product type exist for these determinants on three dependent variables. The results of study will identify helpful online review and design review sites effectively.
Suggestions for IT Convergence on Defense in the IT Firm`s Perspective
Lee, Dong Hoon ; Lee, Sangho ;
Journal of the Korea society of IT services, volume 13, issue 1, 2014, Pages 57~69
DOI : 10.9716/KITS.2014.13.1.057
IT convergence technology can boost the advancement of weapon systems and efficient operation for the military reformation in Korea. This study investigated IT firms` concern about the defense acquisition process for IT-convergent systems and the role of IT firms in the process with Focus Group Interview and in-depth interview on executives of IT firms, and classified the concern to three major issues. They are the clarification of IT firms` role in the defense IT-convergent efforts, the establishment of the control tower for defense IT convergence, and reasonable estimation of software development cost in the defense acquisition process.
Understanding Knowledge Sharing in Virtual Communities through Knowledge Seeking Behavior
Kim, Jae Kyung ;
Journal of the Korea society of IT services, volume 13, issue 1, 2014, Pages 71~86
DOI : 10.9716/KITS.2014.13.1.071
This study investigated knowledge browsing behavior as the factor affecting the increase of knowledge sharing intention. To conduct this study in the specific context of knowledge seeking and sharing behavior of virtual community members, literature on knowledge seeking behavior, meta-knowledge, and knowledge sharing intention was reviewed. Structural Equation Modeling was conducted to analyze survey data to test the research model of this study. The result showed that knowledge browsing have positive effects on creating of virtual community members` subject knowledge and meta-knowledge, which, in turn, affected positively their knowledge sharing intention. One of the main contributions of this study is that knowledge seeking behavior influence one`s knowledge sharing intention in a virtual community. Organization managers should consider knowledge seeking behavior as not only a self-interested, consuming activity, but also a productive one through its function of constructing subject knowledge and meta-knowledge.
The Effects of Information Quality on Call Center Agents` Individual Impacts : Focused on Call Center Customer Service Information Systems
Yang, Dong Hyun ; An, Joon Mo ; Hahm, Yu Kun ; Min, Hyoung Jin ;
Journal of the Korea society of IT services, volume 13, issue 1, 2014, Pages 87~101
DOI : 10.9716/KITS.2014.13.1.87
This paper is a study on information Quality of Domestic Call Center Information System; recognized the importance of information quality and analyzed the impact on use and satisfaction of users following information quality which is a success element and ultimately the impact on user`s performance by expanding information quality evaluating model by Jeong-Woo Lee et al.(2003) who reflected domestic special corporate culture based on information system success model by DeLone and McLean(2003). This is meaningful in providing theoretical foundation for efficient information quality supply and building quality management system at call center in future and provides hints to be considered in raising understanding of consultants on provided information and arranging ground that can utilize it in a timely manner.
A Study on Knowledge Sharing in On-Line Communities of Practice : Focusing on the Relational Characteristics
Park, Kyung-Soo ; Oh, Seung-Won ;
Journal of the Korea society of IT services, volume 13, issue 1, 2014, Pages 103~124
DOI : 10.9716/KITS.2014.13.1.103
Prior studies on knowledge sharing have concentrated primarily on either organizational or individual characteristics. However, by focusing on the interaction between members in On-line communities of practice (CoPs), we seek to identify and analyze factors that affect knowledge sharing by members in CoPs. Therefore, we examine if the independent variables such as interactivity, followership, and trust have positive impacts on the dependent variables such as commitment to CoPs and intention to share knowledge. In addition, this study also investigates the relationship between commitment to CoP and intention to share knowledge. The empirical results show that interactivity has a positive impact on commitment, but an insignificant impact on intention to share knowledge. Besides, trust between members is significantly associated with intention to share knowledge, whereas it does not have a significant effect on commitment. Moreover, followership is significantly related to both commitment and intention to share knowledge. These empirical findings show that the relationship between members in CoPs play a significant, positive role in intention to share knowledge. In conclusion, this research contributes to shedding a light into both interactions between members in and commitment to CoPs that are critical to facilitate knowledge sharing.
Specific Device Discovery Method for D2D Communication as an Underlay to LTE-Advanced Networks
Kim, Hyang-Mi ; Lee, Han-Na ; Kim, SangKyung ;
Journal of the Korea society of IT services, volume 13, issue 1, 2014, Pages 125~134
DOI : 10.9716/KITS.2014.13.1.125
Device discovery for D2D (device-to-device) communication enables a device to discover other devices in order to initiate communication with them. Devices should perform the discovery phase using a small quantity of radio resource in a short time and be able to reduce the load of the base station. Legacy device discovery schemes have focused on discovering as many target devices as possible. However, it is not appropriate for peer-to-peer D2D communication scenario. Further, synchronization problems are an important issue for discovery signal transmission. This paper proposes a discovery method that one requesting device discovers a specific target for communication. Multiple antenna beamforming is employed for the synchronization between the base station and a target device. The proposal can reduce the load of the base station using the information that it already maintains and improve the reliability of the device discovery because two times of synchronizations using beamforming among the base station and devices can make the exact discovery of a target device with mobility possible.
Design and Implementation of Rectenna Using 2×2 Array Patch Antenna
Kim, Sun-Woong ; Choi, Dong-You ;
Journal of the Korea society of IT services, volume 13, issue 1, 2014, Pages 135~146
DOI : 10.9716/KITS.2014.13.1.135
In this paper, an antenna has been proposed for the operation of mobile devices such as Zigbee. The presented rectenna operates at ISM (Industrial Scientific Medical) band of 2.45 GHz and consists of
array patch antenna and Villard voltage double rectifier circuit for high conversion efficiency.
array patch antenna is fabricated in FR4 substrate having thickness of 1.6mm and dielectric constant of 4.7. The proposed
array patch antenna resonates at 2.56GHz with return loss of 38.36dB, VSWR of 1.0244, and its impedance is matched to
. The fabricated rectenna has maximum conversion efficiency of 59.8% at an input power lever of 15dBm and load resistance of
A Study on Design and Development of Web Information Collection System Based Compare and Merge Method
Jang, Jin-Wook ;
Journal of the Korea society of IT services, volume 13, issue 1, 2014, Pages 147~159
DOI : 10.9716/KITS.2014.13.1.147
Recently, the quantity of information that is accessible from the Internet is being dramatically increased. Searching the Web for useful information has therefore become increasingly difficult. Thus, much research has been done on web robots which perform internet information filtering based on user interest. If a web site which users want to visit is found, its content is searched by following the searching list or Web sites links in order. This search process takes a long time according as the number of page or site increases so that its performance need to be improved. In order to minimize unnecessary search with web robots, this paper proposes an efficient information collection system based on compare and merge method. In the proposed system, a web robot initially collects information from web sites which users register. From the next visit to the web sites, the web robot compares what it collected with what the web sites have currently. If they are different, the web robot updates what it collected. Only updated web page information is classified according to subject and provided to users so that users can access the updated information quickly.
A Study On Factors Influencing on Participation Intention of Open Collaboration Platform : Focused on Music Industry
Lee, Dongmin ; Li, Long ; Song, Youngju ; Gim, Gwang-Yong ;
Journal of the Korea society of IT services, volume 13, issue 1, 2014, Pages 161~179
DOI : 10.9716/KITS.2014.13.1.161
Added value of music industry in Korea is not distributed and calculated properly, and this obstacle brings various problems in a creative environment. Meanwhile, a new business model such as Open Collaboration, Crowdsourcing and platform that makes decisions and innovation from external resources has been appeared in commercial area. This new model like a composer delivers to consumers directly through Youtube.com, and multi collaboration is applied to the music industry, and it enables a new type of mechanism for creation, distribution, division, and calculation of music. However there are not enough empirical study of the music market because existing relative researches has been centered around fundamental concepts and application methodologies. This research defines Open Collaboration Platform in the music industry, and studies affecting factors of Participation Intention for example Justice, Information System Quality and Perceived Value. For a survey we apply PLS(Partial Least Square) to analyse Equity, Information System Quality and structural equation between Perceived Value and Participation Intention. Analysis results show Distributive Justice and Procedural Justice affects Platform Trust, and Service Quality, Economical Value and Emotional Value affects Platform Usefulness. Also Platform Trust and Platform Usefulness affects Platform Participation Intention. We discussed academic and practical implication based on research results.
Social Network Analysis of Professional Groups based on Co-author and Review Networks
Kim, Injai ; Choi, Jaewon ; Kim, Kihwan ; Min, Geumyoung ;
Journal of the Korea society of IT services, volume 13, issue 1, 2014, Pages 181~196
DOI : 10.9716/KITS.2014.13.1.181
Many studies have been studied in the Information Technology (IT) area such as Information Systems, Business, Industrial Engineering, Computer Science, Data Analytics and so on. Although various fields for IT exist, searching experts and reviewers in IT journals are subjective. The related journals have made efforts to assign experts for the qualified review. This study conducted developing the framework for understanding and evaluating the experts among co-authors and reviewers through social network analysis. To explore the findings, we collected data of the co-authored network and the reviewer network of the Korea Society of IT Services Journal. Totally, 545 authors for submissions and 314 co-authors were used for analyzing the co-authored network. To analyze the network, we divided two networks as a network for 545 papers and a network of 316 papers excluded 229 single authored-papers. In the findings, we found out various researchers published their papers with collaborations. Also, authors who have high scores of centrality can be said as experts for specific fields. In addition, we analyzed 358 data of reviewers from 2005 to 2011. About 50 reviewers have reviewed the submitted papers based on their expertise since 2005. Peculiarly, the expertise and the qualified review in Korea Society of IT Services Journal were identified in that almost reviewers do not review various papers at a time based on low degree measures and network density.
Context-aware Framework and Applications for Improving UI and UX of Smartphones
Shin, Choonsung ; Park, Byoung-Ha ; Jung, Kwang-Mo ;
Journal of the Korea society of IT services, volume 13, issue 1, 2014, Pages 197~207
DOI : 10.9716/KITS.2014.13.1.197
With the recent advance in smartphones, users are allowed to use mobile applications anytime anywhere, and change their way to interact with smart environment and people. As a result, the need for developing context-aware applications on smartphones has a great attention from users and developers. This paper proposes a context-aware framework for supporting UI/UX of smartphones. The proposed framework collects a wide range of sensory data from smartphones and allows developers to analyze and model context models for their desired apps. In addition, it also supports real-time inference within the apps to make them to adapt to context. In order to show effectiveness of the proposed framework, we introduce two smartphone apps: context-aware home screen and automatic detection of smartphone problem use. Therefore, we expect that the proposed framework will help developers easily implement their apps with respect to context-awareness.
Development of Smartphone Application for Monitoring Container Cargo
Choi, Hyung-Rim ; Son, Hee-Mok ;
Journal of the Korea society of IT services, volume 13, issue 1, 2014, Pages 209~220
DOI : 10.9716/KITS.2014.13.1.209
Most of monitoring systems in logistics industry have limitations on monitoring container information in real-time. And customers only could check information gathered from certain points through web browser. That is why it is very hard to take actions in advance when emergency situation has happened. But if customers could check information such as position and status of freight in real-time through their mobile devices, they could take prompt actions. So, in this study, mobile application based on mobile devices is developed to monitor position and status information of the container in real-time. Entire devices monitoring container in aspect of logistics security are handled by workers in the field. So it is strongly required to develop monitoring system operated in mobile devices. For that reason this study aims to develop mobile application in order to monitor information related to container security and safety in real-time.
How Much Impact do Social Media Make on Chasm and Buyer`s Value? : The Information Accessibility and Trust Effect among Adopting Groups
Jung, Byungho ; Kwon, Taehyoung ;
Journal of the Korea society of IT services, volume 13, issue 1, 2014, Pages 221~251
DOI : 10.9716/KITS.2014.13.1.221
This paper is to investigate the degree of impact of social media use on buyer`s value. Buyers of innovative digital devise are classified into three groups based on adopting behaviors. This study focuses on the degree of changes in information accessability and trust, and their associations with increased value perceived in resulting quality life. The result shows the gap in information accessability has disappeared while the one in trust remained. This implies that the gap among adopters in diffusion curve, so-called the chasm notion is very likely to be lessened or disappeared due to social network openness. Also, shown are the relationship of these variables with the degree of purchase value more stable with information accessability than with trust, all in varying patterns though. It implies that information sharing through social media be accompanied with source credibility in order to be of more value not only to buyers but also to sellers especially for new interactive devices.
Study on Business Model Innovation : The Case of Joycube and Netflix
Han, Jung-Hee ; Cho, Ok-Joo ;
Journal of the Korea society of IT services, volume 13, issue 1, 2014, Pages 253~267
DOI : 10.9716/KITS.2014.13.1.253
This study explores to identify the characteristics of the business model by comparing and analyzing the value creation between two cases, and to be successful in business model innovation. In order for the pursuit of purposes, domestic and international firm` business model cases are analyzed. Regarding the business model innovation, huge differences are found between two cases. First, a clear customer value proposal is important. Netflix is constantly monitoring the customer`s needs and satisfactions to improve value proposition, while Joycube, domestic firm does not adjust to meet the change of the customer`s behaviors. Second, the business model innovation should be taking into account the customer`s behaviors in the constant changing market environments. For the growth, firms should consider strategic monitoring the market environments, and find a novelty of the markets, and to create the jump through business model innovation.