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REFERENCE LINKING PLATFORM OF KOREA S&T JOURNALS
> Journal Vol & Issue
Journal of the Korea society of IT services
Journal Basic Information
Journal DOI :
The Korea Society of Information Technology Services
Editor in Chief :
Lim Gyu Geon
Volume & Issues
Volume 8, Issue 4 - Dec 2009
Volume 8, Issue 3 - Sep 2009
Volume 8, Issue 2 - Jun 2009
Volume 8, Issue 1 - Mar 2009
Selecting the target year
A Study on the Influence of Service Quality and Product Quality of Package Software on User Satisfaction, Word-of-Mouth Intention and Reuse Intention
Kim, Jeong-Seok ; Gim, Gwang-Yong ;
Journal of the Korea society of IT services, volume 8, issue 2, 2009, Pages 1~22
Recently, improving service quality for customer satisfaction is one of the most important issues and the task for the growth of company. Furthermore, plenty studies are going on progress to develop service quality in IT industry. There have been so many researches of product quality on package software but yet the service quality of package software has been rarely studied before. Thus, the purpose of this study is to formulate a scheme on how to enhance the competitivity of package software company by analyzing the impacts of these two factors on the customer satisfaction, Word-of-Mouth intention and the reuse intention. The study models have been designed and the hypotheses have been made through the examination of the precedent literature about package software product and service quality. A questionnaire survey was performed to collect information, and the unit of analysis was a person who used package software. This study used the statistical technique such as regression analysis. This study may be utilized as basic data for building marketing strategies when package software companies offer service to customers.
A Study on the Customer Attitudes toward UCC and its Effects as a Commercial Media
Jun, Byoung-Ho ; Han, Pil-Koo ; Kang, Byung-Goo ;
Journal of the Korea society of IT services, volume 8, issue 2, 2009, Pages 23~41
UCC paradigm based on Web 2.0 has made new business models and came to the forefront as a commercial media. The purpose of this study is to analyze the customer attitudes toward UCC and its effects as a commercial media. Based on prior studies of Internet and Web advertising, informativeness, entertainment, irritation, trust, usefulness, ease of use, incentives, and flow were identified as affecting factors of the attitude of UCC advertising. Results show that informativeness, entertainment, irritation, trust, ease of use, and flow are significantly related to the attitude of UCC advertising, but usefulness and incentives are not. Customer attitude toward UCC advertising was also found to be significantly related to the such effects as brand attitude, word of mouth, and intention to buy. This study contributes to improve the understanding of UCC as a commercial media and provides the base of activation strategies for it.
Improving the Application Type and Quality/Characteristics Adjustment Factors of the Korea Software Cost Estimation Standard
Park, Chan-Kyoo ; Kim, Woo-Je ; Seo, Yong-Won ;
Journal of the Korea society of IT services, volume 8, issue 2, 2009, Pages 43~70
As software development and maintenance cost increase quickly, information systems managers are more concerned about how to effectively manage software cost. To estimate the software development cost, most public institutes of Korea use the software cost estimation standard established by the government. Unfortunately, the accuracy of the estimation derived from the standard has not been satisfactory in spite of repetitive modifications made to improve it. One of the major reasons for the inaccuracy is that the standard has too small a number of cost adjustment factors to reflect the various characteristics of a software development project. To remedy this problem, we propose new cost adjustment factors which can be incorporated into the standard and are important to enhance the estimation accuracy, based on the analysis of several well-known software estimation models. Furthermore, by applying the proposed model to real world software projects, we show that the proposed model can produce more accurate estimates than the current standard.
Technology Innovation Activity and Innovation Performance in the Software Firms
Ahn, Yeon-S. ;
Journal of the Korea society of IT services, volume 8, issue 2, 2009, Pages 71~87
In this paper, the technology innovation for software firms are discussed. Through the literature study, the concepts about this issue and the environment and activity of software firm's the technology innovation related are described. The survey paper was developed for searching the obstacles, policy considerations, and performance of this issue etc. Also questionnaire sheet was made for identifying the relations on technology innovation activities and performance. The degree of understanding about the need of technology innovation were very high according to the analysis result from the response based on the 103 software firms. Among this survey the other results are described as follows; the motivation of technology innovation, the necessity and implementation, the duration acquired for innovation result, the favorite support program as for innovation policy, obstacles for innovation implementation, the reason for innovation collaboration etc. Finally, it is verified statistically that the performance of technology innovation be affected by the employment of external professional technician, research and development, the technical education.
A Proposal of the Technology Roadmapping Process for the Public Domain TRM Development : A Case Study about u-City
Cho, So-Yun ; Lee, Jung-Hoon ; Ham, Ju-Yeon ; Lee, Hyun-Joo ; Kim, Hyung-Il ;
Journal of the Korea society of IT services, volume 8, issue 2, 2009, Pages 89~115
A Technology Roadmap (TRM) is extensively used as a tool to manage activities of researching and developing technologies and products that can help a business achieve its goals. However, most of past studies on TRMs have limited themselves to developing in a single product or a single industry level. Few research studies have examined how TRM are used for convergence products and services for future development. The aim of this chapter is to introduce a TRM development methodology for u-City technologies and to consider its possible application at the R&D program level in Korea. This research suggests ways to develop a TRM in u-City development by segmenting u-City technologies, projecting TRM for each technology and designing TRM templates for evaluating both current and future technologies. In addition, the study further highlights to prioritize which technology is favorable for the implementation based on its economic feasibility and technological maturity.
A Study on the User Authentication and Key Exchange Service for Group Environment
Byun, Jin-Wook ; Lee, Su-Mi ; Lee, Dong-Hoon ;
Journal of the Korea society of IT services, volume 8, issue 2, 2009, Pages 117~136
Over the years a password has been used as a popular authentication method between a client and a server because of its easy-to-memorize property. But, most password-based authentication services have focused on a same password authentication scheme which provides an authentication and key exchange between a client and a server with the same password. With rapid change of communication environments in the fields such as mobile networks, home networking, etc., the end-to-end security allowing users to hold different password is considered as one of main concerns. In this paper, we consider a new authentication service of how each client with different own password is able to authenticate each other, which is a quite new service paradigm among the existing services. This new service can be used in the current or next generation network environment where a mobile user in cell A wants to establish a secure end-to-end channel with users in ceil B, C, and D using only their memorable passwords. This end-to-end security service minimizes the interferences from the operator controlled by network components. To achieve this end-to-end security, we propose an authentication and key exchange service for group users in different realm, and analyze its security in a formal way. We also discuss a generic construction with the existing authentication schemes.
Implementation of the Wireless Embedded POS System Using Zigbee Communication
Yoo, Woo-Sik ; Byun, Hae-Gwon ; Kim, Jae-Gon ;
Journal of the Korea society of IT services, volume 8, issue 2, 2009, Pages 137~146
Recently the POS system market expands rapidly due to the advance of global restaurant franchises into domestic market and increase of speciality restaurants. Especially, demand for low-cost models increases sharply as small and medium-sized retailers and restaurants adopt the POS system actively. According to the current trend of the POS system, in this study, we develop an embedded-type wireless POS system using Zigbee communication, which can be used efficiently in spacious stores without space and/or time limit. The POS system is designed and implemented with three objectives: first, we develop embedded-type POS system cheaper than PC-type POS system, second, we develop a competitive product with high quality and low cost and last, we focus on developing a POS system which can be used in the food service industry.
Fieldbus Communication Network Requirements for Application of Harsh Environments of Nuclear Power Plant
Cho, Jai-Wan ; Lee, Joon-Koo ; Hur, Seop ; Koo, In-Soo ; Hong, Seok-Boong ;
Journal of the Korea society of IT services, volume 8, issue 2, 2009, Pages 147~156
As the result of the rapid development of IT technology, an on-line diagnostic system using the field bus communication network coupled with a smart sensor module will be widely used at the nuclear power plant in the near future. The smart sensor system is very useful for the prompt understanding of abnormal state of the key equipments installed in the nuclear power plant. In this paper, it is assumed that a smart sensor system based on the fieldbus communication network for the surveillance and diagnostics of safety-critical equipments will be installed in the harsh-environment of the nuclear power plant. It means that the key components of fieldbus communication system including microprocessor, FPGA, and ASIC devices, are to be installed in the RPV (reactor pressure vessel) and the RCS (reactor coolant system) area, which is the area of a high dose-rate gamma irradiation fields. Gamma radiation constraints for the DBA (design basis accident) qualification of the RTD sensor installed in the harsh environment of nuclear power plant, are typically on the order of 4 kGy/h. In order to use a field bus communication network as an ad-hoc diagnostics sensor network in the vicinity of the RCS pump area of the nuclear power plant, the robust survivability of IT-based micro-electronic components in such intense gamma-radiation fields therefore should be verified. An intelligent CCD camera system, which are composed of advanced micro-electronics devices based on IT technology, have been gamma irradiated at the dose rate of about 4.2kGy/h during an hour UP to a total dose of 4kGy. The degradation performance of the gamma irradiated CCD camera system is explained.
A Synchronization Technique of Mobile XML Documents using the Message Digest Tables
Park, Seong-Jin ;
Journal of the Korea society of IT services, volume 8, issue 2, 2009, Pages 157~171
In mobile XML environments, the efficient synchronization technique is required to maintain the consistency of replicated XML data because the same data can be replicated between so many different XML documents. In this paper, we propose a message digest based synchronization technique to maintain the consistency of replicated data between client XML documents and a server XML database in mobile XML environments. The proposed an XML data synchronization technique(XSA) has the advantage of model generality aspect and storage space aspect by using the tuple-based message digest table to detect the data conflicts. The proposed technique can be applicable to the application requiring the consistency of replicated XML data without any restrictions in the heterogeneous(between hierarchical XML documents and relational XML databases) mobile environments.
A Study on an Evaluation Model of Computer Aided Software Engineering Tools by Combining Data Envelopment Analysis With Analytic Hierarchy Process
Lee, Jung-Sook ; Kim, Woo-Je ;
Journal of the Korea society of IT services, volume 8, issue 2, 2009, Pages 173~187
CASE tools are complex software products offering many different features. Systems professionals have evaluated various CASE products from a feature and attribute basis. Each product has a different mix of strengths and weaknesses as perceived by the end user. Specific CASE tools support different steps of the applications development process as well as varying methodologies. In this paper we develop a method for evaluating CASE tools. The model has an analytic hierarchy process for evaluating CASE tools in terms of functionality, management efficiency, and support ability of provider, and a data envelopment analysis for overall evaluation considering cost and AHP results. We applied the developed model to a real world case study.
Analysis on the Determinants of International Competitiveness in OECD Service Industries
Seo, Hwan-Joo ;
Journal of the Korea society of IT services, volume 8, issue 2, 2009, Pages 189~204
Our study aims to investigate the determinants of international competitiveness and international specialization in services, using OECD service trade data. Real exchange rates, world demand, economies of scale, diffusion of IT, human capital, R&D expenditure and institutional variables are introduced as explanatory variables in regressions for 29 OECO countries over
. Some of major findings from the study can be summarized as follows. First, economies of scale play important role in transport and business services. Second, the index of freedom to trade measured by Faster Institute has a positive and significant impact on international competitiveness in telecommunication, finance and insurance and business services. Third, IT provides favorable condition to build international competitiveness in finance and insurance and business services. Fourth, R&D expenditure contributes to the amelioration of international competitiveness in transport services, while investment in new equipments contributes to increasing the competitiveness in telecommunication services. Thus, our results show the importance of the industrial base for developing a competitive service economy.
The Role of Online Product Information in the Relationship between Quality, Preference and Customer's Purchase Intention
Lee, Jung ; Lee, Jae-Nam ;
Journal of the Korea society of IT services, volume 8, issue 2, 2009, Pages 205~228
This paper examines how online product information changes the customers' purchase intentions from subjectivity-objectivity dichotomy perspective. Quality and Preference are proposed as product evaluation criteria and their marginal changes with product information differentiation are hypothesized. An experimental survey was conducted to 57 subjects and the hypotheses were partially supported through PLS path comparison method. The study contributes to IS research by proposing a simple and effective product evaluation framework and by abstracting the impact of product information from other factors. Finally, we suggest the utilization of product information with the optimization of the cost-benefit structure between information and purchase intention.
The Effects of Cellular Phone Service Quality to Switching Barrier in Korean Mobile Telecommunication Market
Zu, Hyung-Lyul ; Lee, Jin-Choon ;
Journal of the Korea society of IT services, volume 8, issue 2, 2009, Pages 229~245
The Korean mobile telecommunication service market is faced with a tremendous competitive period, in which the market is entering into the maturity stage with launching of the 3rd generation service and with introduction of mobile number portability. In general, it is more important to sustain the old customers than to attracting new customers, as the life cycle of an industry is entering the maturity stage in which the growth rate of new customers is decreasing gradually or becoming stagnant. Thus, mobile telecommunication business has to seek a way to maintain the existing customers instead of promoting new customers. So this study investigates whether the service quality of mobile telecommunication could have effects on the switching barrier of the industry. In order to test the hypothesis on the effects of service quality of mobile telecommunication in Korea on switching barrier, this study collected the questionnaire response data of students including middle and high school students and undergraduates, who are regarded as the major customers in that mobile telecommunication industry.