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REFERENCE LINKING PLATFORM OF KOREA S&T JOURNALS
> Journal Vol & Issue
Journal of the Korean society for quality management
Journal Basic Information
Journal DOI :
The Korean Society for Quality Management
Editor in Chief :
Volume & Issues
Volume 29, Issue 4 - Dec 2001
Volume 29, Issue 3 - Sep 2001
Volume 29, Issue 2 - Jun 2001
Volume 29, Issue 1 - Mar 2001
Selecting the target year
Effective Implementation of Quality Management System through Life Cycle Model and Measurements of TL 9000
Journal of the Korean society for quality management, volume 29, issue 4, 2001, Pages 1~17
The characteristics of Telecommunication Industry encompass not only hardware and software but also the service aspect of them. One way to improve the industry up to the international level in terms of hardware and software as well as service aspect is to comply with tile TL 9000 standard, which was established by QUEST Forum, the group consisted of U.S. communication industry, based on the ISO 9000 Quality Management System. In this study, design, establishment, implementation, maintenance and improvement of quality system for domestic telecommunication industry are thoroughly investigated based on TL 9000 standard, with its LCM(Life Cycle Model) model and measurements. Also, Process Approach is suggested to help the industry realize the system to meet its specific needs. In addition, specific examples with the successful certification to TL 9000 standard are presented.
A Study on the Compositional Elements of Quality Management System of Ship Inspection and Audit Sector
Journal of the Korean society for quality management, volume 29, issue 4, 2001, Pages 18~37
On this research, recognizing that ship inspection and audit services are closely related in Improving ship safety, the importance of active quality managements of ship inspection and audit services have been notified. For this research, based on previous research results, Quality managements of ship inspection and audit services were divided into the following aspects; the source of quality managements, execution of quality managements and outcome of quality managements. The results of this study is as follows. Overall, it is clearly shown that the elements of quality managements execution such as management responsibilities, resource management., product realization, measurement and analyzation, and improvement had also acted as a mediator between the relation of quality managements source and outcome.
Design of Intelligent Material Quality Control System based on Pattern Analysis using Artificial Neural Network
Journal of the Korean society for quality management, volume 29, issue 4, 2001, Pages 38~53
In resolving industrial quality control problems, a vector of multiple quality characteristic variables is involved rather than a single variable. However, it is not guaranteed that a multivariate control chart based on statistical methods can monitor abnormal signal in case that small changes of relationship between each variables causes abnormal production process. Hence a quality control system for real-time monitoring of the multi-dimensional quality characteristic vector under a multivariate normal process is needed to enhance tile production system quality performance. A pattern analysis approach based on self-organizing map (SOM), an unsupervised learning technique of neural network, is applied to the design of such a quality control system. In this study we present a new material quality control system based on pattern analysis approach and illustrate the effectiveness of proposed system using actual electronic company material data.
An Analysis of Relationships Between Quality Level of Healthcare and Customer Behaviors
Journal of the Korean society for quality management, volume 29, issue 4, 2001, Pages 54~64
Service industries are rapidly increased and the environment of service is also changing in healthcare settings. Those make them change their management strategies and carry out many researches. Till now, single-item behavioral intention scale or direct measuring has some limitations that we have to consider its efficiency and it is difficult to explain phenomena of broad part in the process of determining behavioral intentions. In this paper, we examine the dimensionality of healthcare service in Korea through the multi-item behavioral intention scale. In addition, we are going to investigate the nature of the relationship between service quality perceptions which have unique construct, and consumer satisfaction judgements in the formation of consumers' behavioral intentions. we are going to conclude that the linear combination model of service quality and customer satisfaction can describe the process of formation of customers' behavioral intentions best and provide some managerial implications to decision makers for redistribution of materials and human resources.
A Construction Model of Quality Management System in Public Administration Sector by ISO 9001:2000 / KS A 9001:2001
Journal of the Korean society for quality management, volume 29, issue 4, 2001, Pages 65~81
ISO 9001:1994 / KS A 9001:1998 was recently revised as ISO 9001:2000 / KS A 9001:2001, so as to be used in non-manufacturing companies as well. In this paper, a model for quality management system in public administration sector was proposed by customizing ISO 9001:2000 / KS A 9001:2001. The proposed model is compatible with ISO 9001:2000 / KS A 9001:2001, and expected to be used as a guideline for those people who are involved in establishing quality administration system in public sector.
A Comparative analysis of three Signal-to-Noise ratios of dynamic characteristics parameter design
Journal of the Korean society for quality management, volume 29, issue 4, 2001, Pages 82~91
Taguchi robust design is widely used to quality improve methods. Especially, interest of dynamic characteristics parameter design is getting grow. In this paper, we have a comparative analyzed three Signal-to-Noise Ratios which are used in American Supplier Institute(ASI), MINITAB and Taguchi series published by Japanese Standard Institute with numerical examples.
A Study of the Software Testing Methods and fitness of the Reliability Models
Journal of the Korean society for quality management, volume 29, issue 4, 2001, Pages 92~102
Software testing during development and operation should exercise to obtain the desired software quality and leave failure data set. So far, many software reliability models are classified and can be used to measure a software reliability only based on its failure history But, in practice, developers or testers of software systems must decide which existing software reliability model can be fitted. In this paper, we will show that an appropriate reliability model can be selected by considering relations between characteristics of each testing environment and models' assumptions. Several methods of software testing are presented and discussed. Also, unit test, integrated test, function test and system test that are sequentially exercised during development will be introduced.
A Study on the Manufacturing Strategy and Programs for High Performance of Korean Companies
Journal of the Korean society for quality management, volume 29, issue 4, 2001, Pages 103~115
Manufacturing strategy deals with the issue that how manufacturing can achieve the organization's overall goals within the framework of corporate strategy. In this paper, manufacturing strategy and programs for high performance are examined in order to answer the following questions: What kinds of manufacturing strategies are adopted\ulcorner How many programs for high performance are introduced\ulcorner To what extent do the programs contribute to performance improvement\ulcorner What are the difference between the high performance and low performance groups\ulcorner From the survey data of 97 Korean manufacturing companies, answers to the questions are obtained and the implications are discussed.
A Study on the Impact of Service Quality on the Customer Satisfaction in the Business-to-Consumer(B2C) E-Commerce
Journal of the Korean society for quality management, volume 29, issue 4, 2001, Pages 116~132
The world wide web has been growing rapidly. Due to the development, many companies are using the e-commerce through the web as an another tool for the their deal with customers. The internet is utilized as the new distribution business and channel for the most companies. This innovative changes made many people to purchase products through the web. However, there are a lot of problems during the process of supply chain channels. This research is about the impact of service quality on the customer satisfaction in the business-to-consumer(B2C) e-commerce. It was performed by utilizing the methodology for measuring the degree of service quality which has been adopted in the service quality research area. The quality of service is made up of six dimensions(factors): reliability, responsiveness, assurance, empathy, tangible, and convenience. Therefore, we studied the influence of these six factors upon the customer satisfaction, and the results will be summarized.
A Study on the Integrated Management System of TQM & EMS
Journal of the Korean society for quality management, volume 29, issue 4, 2001, Pages 133~152
In order to have competitive advantage for the business firms, companies need to raise competitiveness through the effective distribution and practical use of management resources along with strategic management of integration of existing management systems such as quality and business environment. Upon resulting of questionnaires to expert group, it is definite to have an integration of quality and environment system for the better efficiency of firms, and also recommended to have either a mixture of two systems or build up new integration system through uniform of two systems. The effects of the integrated system can be summarized as an increase of company image, efficiency of system operation, simplification of system management, synergy effects on the integration.
Study on the Business Performance Evaluation with VA and EVA
Journal of the Korean society for quality management, volume 29, issue 4, 2001, Pages 153~160
The proposed system measures business performance by considering both VA(Value-Added), which represents stakeholder's point of view and EVA(Economic Value-Added), which represents shareholder's point of view. To do so, we suggest a business performance scheme which utilizes VA per Capita (Value- Added/Workers) and EVA to Invested Capital(Economic Value-Added /Invested Capital). For effective measurement of business performance, we consider simultaneously not only quantitative financial factors such as VA, EVA and cash flow but also qualitative value drivers such as defect ratio, inventory level, customer satisfaction, enterprise culture and so on. However, we don't consider the qualitative factors due to the limited data. To demonstrate the performance of the system, we conducted a case study using financial data of Korean automobile industry over 16 years from 1981 to 1996, which is taken from database of KISFAS (Korea Investors Services Financial Analysis System).
A Study of POE on Apartment with QFD Application
Journal of the Korean society for quality management, volume 29, issue 4, 2001, Pages 161~169
Recently, the quality of residential space is emphasized much more than ever. This is caused by various changes of social environment. Those users, i.e. the occupants, seemed very sensitive to any changes of their environment. Therefore many producers (construction companies) need to be concentrated on the occupant's needs, and try to apply those needs to their design of products(apartments). This study aims to design the POE(Post Occupancy Evaluation) categorization methodology with QFD application. Therefore QFD performed to produce much tailored occupant's needs as a transformation of technically processed value. For this purpose, categories were experimented for a pilot project of POE. As a result, it showed a possibility and need of accuracy and maturity for the design of POE in its categorization.
An Application of Two-Dimensional Concept of Quality for Improving the Service Quality at Small & Medium-sized Foreign Language Institute
Journal of the Korean society for quality management, volume 29, issue 4, 2001, Pages 170~178
The objectives of this paper are to introduce some characteristics of two-dimensional concept of quality and to find out the possibility of the application of two-dimensional quality concept for improving the service quality. The concept was applied to small & medium-sized foreign language Institute. In order to select some service quality dimensions and decide attractive qualify factors among numerous factors, factor analysis and frequently analysis were used. The result. is that all quality factors in empathy dimension are identified as attractive quality factors. This implies that customization program is necessary in small & medium-sized foreign language institutes for improving their competitiveness. However, all quality factors in tangibles dimension are identified as must-be quality factors.