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REFERENCE LINKING PLATFORM OF KOREA S&T JOURNALS
> Journal Vol & Issue
Journal of the Korean Society for Quality Management
Journal Basic Information
Journal DOI :
The Korean Society for Quality Management
Editor in Chief :
Volume & Issues
Volume 30, Issue 4 - Dec 2002
Volume 30, Issue 3 - Sep 2002
Volume 30, Issue 2 - Jun 2002
Volume 30, Issue 1 - Mar 2002
Selecting the target year
Constructing a Performance Evaluation Model of an R&D Module in Quality Management System Using QFD
Journal of the Korean Society for Quality Management, volume 30, issue 2, 2002, Pages 1~10
A performance evaluation model of an R&D module in the quality management system for M Company Is constructed using QFD. The company produces telecommunication devices and employs the performance evaluation model based on ISO 9000 family. However, the model has some problems, one of them is that all check items are regarded as equally important Customer requirements are gathered from internal customers and QFD is utilized to obtain weights for each check item.
A Study of Service Orientation, Human Resource Satisfaction, Customer Orientation Effects on Performance in Hospital
Journal of the Korean Society for Quality Management, volume 30, issue 2, 2002, Pages 11~25
This paper is to find how does service orientation of organization and human resource job satisfaction affect its customer orientation, that is, its service attitude and behavior toward customer. Purpose of this study is also to measure the level of employees' customer orientation more systemic. Consequently, the correlation between service orientation and performance can be identified and more effective guideline for service quality management can be draw through this study. The findings of this paper are as followings; Firstly, it is found that reward system and CEO's vision toward service orientation affect employee's job satisfaction positively, It's analyzed on Gap analysis model of PZB. Secondly, in point of inner marketing, employee who is satisfied with his job shows higher customer orientation. Thirdly, strategy change of organization in response to environment change in hospital industry influences on performance positively.
Impact of Satisfaction about Service Quality on Store Loyalty: A Comparative Study of the International Brand and the Domestic Brand of Fast Food Franchise in Korea
Journal of the Korean Society for Quality Management, volume 30, issue 2, 2002, Pages 26~46
This study was conducted to identify the differences In Customers' satisfaction about service quality between the largest Korean fast food franchise and the largest American Fast food franchise in Korea. And this study was performed to identify the critical service factors influencing the store loyalty of fast food franchise in Korea. The results of this study show that the American fast food franchise is doing better performances in service factors than the Korean fast food franchise. And the value of food and service is identified as the most critical factor for the store loyalty of the fast food franchise in Korea.
A Study on Customer Satisfaction Improvement of Shoe Products by the Analysis of Requirement Survey
Journal of the Korean Society for Quality Management, volume 30, issue 2, 2002, Pages 47~59
The purpose of this paper is to investigate the customers' requirements for shoe products using the survey method, to analyze customers' needs, and to suggest information to make the shoe that they want. For this work, we made 38 survey items for the degree of shoe satisfaction, for foot care and shoe control, for shoe characteristics, and for shoe purchase in future. For the purchase of shoe products in future, customers in their twenties gave the highest score for shoe design among price, design, size, fashion, fitness, color, brand, so forth. However, respondents in their forties selected the degree of fitness instead of shoe design. In the question for the buying price of shoe products in future, all customers wanted shoe products between 30,000 won and 50,000 won.
A Study on the of Strategical Approach for Successful CRM Focused on the Department Store
Journal of the Korean Society for Quality Management, volume 30, issue 2, 2002, Pages 60~71
The business's paradigm is rapidly changing from product-out to market-in due to Open-door, intensive competitiveness, the variety of the customer's need. Starting from this needs of the times, CRM based on the understanding which company's value coming from the customers is in everyone's mouth. But it can said that it stay in the Immature level at the understanding of this Importance, strategic approach Therefore, the basic objective of this study is to grope the strategic approach that can stand out basic competitive power of department store during the construction of CRM in department store. To achieve the objective of this study, first, we will find out the general error which companies commit during the construction of CRM, second, we will consider the grafting possibility with e-CRM in the case of the CRM's construction in department store. Finally, we will exhibit the conceptual model of department store's CRM which apply the membership card for effectiveness of the Customer Relationship Management.
An Analysis Method of Superlarge Manufacturing Process Data Using Data Cleaning and Graphical Analysis
Journal of the Korean Society for Quality Management, volume 30, issue 2, 2002, Pages 72~85
Advances in computer and sensor technology have made it possible to obtain superlarge manufacturing process data in real time, letting us extract meaningful information from these superlarge data sets. We propose a systematic data analysis procedure which field engineers can apply easily to manufacture quality products. The procedure consists of data cleaning and data analysis stages. Data cleaning stage is to construct a database suitable for statistical analysis from the original superlarge manufacturing process data. In the data analysis stage, we suggest a graphical easy-to-implement approach to extract practical information from the cleaned database. This study will help manufacturing companies to achieve six sigma quality.
Selecting the Optimum Process Condition Between the Factor Level Using Neural Network
Journal of the Korean Society for Quality Management, volume 30, issue 2, 2002, Pages 86~98
Defining the relationship between the quality of injection molded parts and the process condition is very complicate because of lots of factor are involved and each factor has a non-linearity. With the development of CAE(Computer Aided Engineering) technology, the estimation of volumetric shrinkage of injection mold parts is possible by computer simulation even though restricted application. In this research, Neural Network applied for finding optimal processing condition. The percent of volumetric shrinkage compared on each case and show neural network can be successfully applied selecting optimum condition not only within factor level but also between factor level.
Comparison for the Economic Performance of Control Charts with the VSI and VSS Features
Journal of the Korean Society for Quality Management, volume 30, issue 2, 2002, Pages 99~117
Variable sampling interval(VSI) and variable sample size(VSS) control charts vary the sampling rate for the next sample depending on the current chart statistic. This paper develops EWMA charts with the VSI and VSS features, and investigates the effectiveness of these charts in context of an economic model. The economic properties of these charts are evaluated by using Markov chain methods. The model contains cost parameters which allow the specification of the costs associated with sampling, false alarms, and operating off target. This economic model can be used to quantify the cost saving that can be obtained by using control charts with the VSI and VSS features instead of with the fixed sampling rate(FSR) feature, and can also be used to gain insight into the way that control charts with the VSI and VSS features should be designed to achieve optimal economic performance. The economic performance of X charts with the VSI and VSS features is also considered
A Multiple Test of a Poisson Mean Parameter Using Default Bayes Factors
Journal of the Korean Society for Quality Management, volume 30, issue 2, 2002, Pages 118~129
A multiple test of a mean parameter, λ, in the Poisson model is considered using the Bayes factor. Under noninformative improper priors, the intrinsic Bayes factor(IBF) of Berger and Pericchi(1996) and the fractional Bayes factor(FBF) of O'Hagan(1995) called as the default or automatic Bayes factors are used to select one among three models, M
. Posterior probability of each competitive model is computed using the default Bayes factors. Finally, theoretical results are applied to simulated data and real data.
The Relation between the Process Capability Index and the Quality Assurance Level Considering Various Conditions
Journal of the Korean Society for Quality Management, volume 30, issue 2, 2002, Pages 130~151
This paper investigates the relation between the Process capability index(PCI) and the quality assurance level under various conditions. The effect of the off-targetness of the process mean, deviation from the nomality, the estimation error, and tile measurement error on the quality assurance level is evaluated. Various distributions such as the Student-t, the chi-square, the gamma, the Weibull, and the log-normal distributions are considered to evaluate the deviation from the nomality. The quality levels under abnormal conditions turn out to be severely different from that under the standard condition. We provide tables and graphs of the quality assurance level on various abnormal conditions. In order for the industry users to use the PCI properly, they should refer to the tables and graphs, especially when they are not certain about the standard assumptions on which the PCI depends.
An Acceptance Sampling Plan for Products from Production Process with Variable Fraction Defective
Journal of the Korean Society for Quality Management, volume 30, issue 2, 2002, Pages 152~159
An acceptance sampling plan for products manufactured from a production process with variable fraction defective is developed. We consider a situation where defective products have short lifetimes and non-defective ones never fail during the technological life of the products. An acceptance criterion which guarantee the out going quality of accepted products is derived using the prior information on the quality of products. Numerical examples are provided.
A Study on the Measurement of Service Quality in High-Speed Internet Access Service: Scale Development and Effect Analysis
Journal of the Korean Society for Quality Management, volume 30, issue 2, 2002, Pages 160~180
This is an exploratory research to examine the high-speed Internet access service's quality There are relatively scanty studies on telecommunication service quality such as the high-speed Internet access service. It has long been considered that service qualify are composed of process quality and outcome quality. Conducting an empirical research, we proposed that traditional outcome quality should be segmented with technical quality and outcome quality. Outcome quality is related to meeting consumer's needs to seek terminal value. In this paper, we explore to diagnose the well-known SERVQUAL's applicability to telecommunication industry and suggest some strategic and practical implications.
Best Practices of Quality Management in the World-Class Companies
Journal of the Korean Society for Quality Management, volume 30, issue 2, 2002, Pages 181~201
Best practices are the best ways to perform a business process. Benchmarking, the search for those best practices that will lead to superior performance of a company, is indispensible to gain and maintain a competitive edge. Best practices of quality management in the world-class companies are examined. Customer-centered strategy, employee selection and training, employee satisfaction, customer satisfaction, performance measurement are considered in this paper.