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REFERENCE LINKING PLATFORM OF KOREA S&T JOURNALS
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Journal of the Korean society for quality management
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Journal DOI :
The Korean Society for Quality Management
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Volume & Issues
Volume 30, Issue 4 - Dec 2002
Volume 30, Issue 3 - Sep 2002
Volume 30, Issue 2 - Jun 2002
Volume 30, Issue 1 - Mar 2002
Selecting the target year
The Relationship between Organizational Justice and Service Quality, and Moderating Effects of Sex and Tenure
Journal of the Korean society for quality management, volume 30, issue 3, 2002, Pages 1~19
Greenberg(1990) suggested that organizational justice research may potentially explain many organizational behavior outcome variables. One example of nontraditional job behavior is service quality, for it is part of the spontaneous and innovative behaviors noted by Katz(1964). The first purpose of this research is to test the effects of organizational justice on service quality, and the second purpose is to test the moderating effects of sex and tenure on the relationships between organizational justice and service quality According to statistical analysis, only interactional justice had an impact on service quality. Also the results of moderating regression analysis showed that short term employees were more sensitive to distributive justice than long term employees. This result means short term employees are more interested In incentive system than long term employees.
A Study on the Operational Strategy and the Performance of Internet Web Sites
Journal of the Korean society for quality management, volume 30, issue 3, 2002, Pages 20~37
In this paper, we studied the purpose of this paper is like that; the first one is to find the factors associated with operational strategy by variable website types classified into information-providing type, product-providing type and service- providing type by user approach purposes. The second one is to propose the successful operational strategy through analyzing the factors affecting the financial and non-financial performance of websites. A framework of research model including above factors is developed and tested statistically. The data are collected from Internet website experts of 80 Korean firms through survey. The main results of this research are as follows. First, in information-providing websites, the community factor is regarded as the most important factor But for the Improvement of the performance, not only community factor but also user interface, customization, total quality and playfulness factors should be regarded as important factors equally. Second, in product-providing websites, customization, total quality and visual design factors are regarded as important factors. But for the improvement of the performance, community and visual design factors should be regarded as important factors. Third, in service-providing websites, user interface, customization and community factors should be regarded as important factors in order to improve the performance.
The Structural Equation Model with Ordinal Data
Journal of the Korean society for quality management, volume 30, issue 3, 2002, Pages 38~52
This paper is concerned with the analysis of structural equation model(SEM) with the ordinal data such as Likert scale. The SEM is misused when the arbitrary scores allocated to the Likert scale are treated as quantitative data. The underlying distribution approaches have been studied to solve this problem, and the partial least squares(PLS) Is also tried. In this paper the quantification methods for the Likert scale are proposed to analyze the SEM. We assume that the Likert scale is an observation of the interval of the continuous underlying distribution, and the respondents have their own patterns in the response of some questions. Normal and beta distributions as the response patterns are considered to quantify the Likert scale. To compare the efficiency of the proposed method the bootstrap simulations are tried.
A Production and Preventive Maintenance Policy with Two Types of Failures
Journal of the Korean society for quality management, volume 30, issue 3, 2002, Pages 53~65
This paper studies an economic manufacturing quantity (EMQ) model with two types of failures and planned preventive maintenance of the production facility. One is a type I (major) failure which should be corrected by a failure maintenance and the other is a type H (minor) failure which can be minimally repaired without interrupting the production run. The objective is to determine the lot size and preventive replacement policy minimizing the long-run expected cost per unit time. We consider a control policy with a constant production lot size and preventive maintenance after completing n production runs. It is assumed that both preventive and failure maintenance times are random and the demand arriving during a stock-out period is lost. An expression for the expected cost per unit time is obtained in the general case. A special case is discussed and numerical results are provided.
A Study on Process Capability Index using Reflected Normal Loss Function
Journal of the Korean society for quality management, volume 30, issue 3, 2002, Pages 66~78
Process capability indices are being used as indicators for measurements of process capability for SPC of quality assurance system in industries. In view of the enhancement of customer satisfaction, process capability indices in which loss functions are used to deal with the economic loss In the processes deviated from the target, are in an adequate representation of the customer's perception of quality In this connection, the loss function has become increasingly important in quality assurance. Taguchi uses a modified form of the quadratic loss function to demonstrate the need to consider the proximity to the target while assessing its quality. But this traditional quadratic loss function is inadequate to assessing the quality and quality improvement since different processes have different sets of economic consequences on the manufacturing, Thereby, a flexible approach to the development of the loss function needs to be desired. In this paper, we introduce an easily understood loss function, based on reflection of probability density function of the normal distribution. That is, the Reflected Normal Loss function can be adapted to an asymmetric loss as well as to a symmetric loss around the target. We propose that, instead of the process variation, a new capability index, CpI using the Reflected Normal Loss Function that can accurately reflect the losses associated with the process and a new capability index CpI Is compared with the classical indices as
An empirical study on the effectiveness of BSC to measure quality concerning supply relationship
Journal of the Korean society for quality management, volume 30, issue 3, 2002, Pages 79~93
Many companies are struggling with the issue of performance measurement because a generally accepted framework does not exist. The Balanced Scorecard is designed to help firms that have historically overemphasized short-term financial performance. In this article, we discuss the interrelation between supply relationship and BSC. The Balanced Scorecard to measure quality performance with respect to supply relationship is suggested. Based on the survey of 84 venture firms, the validity of the measurement tool is tested statistically. Consequently, it was found that the suggested items have validity to measure supply relationship quality performance
Effect of user and information characteristics on internet advertisement attitudes : Theoretical framework and empirical validation
Journal of the Korean society for quality management, volume 30, issue 3, 2002, Pages 94~110
This research focuses on internet advertisement success factors derived from the relevant researches and clarified the concept of user and information characteristics. The corresponding determinants are suggested such as organizational characteristics, user characteristics, and information characteristics. Success factor of internet advertisement is used by user attitude. We then examine the impact of corresponding determinants on the success factors. Hypotheses on their characteristics were tested for 174 persons. The results indicated that organizational characteristic, user characteristic and information characteristic was partly found as a positive impact on the internet advertisement success while quality of innovation and purchase promotion traits were not significant.
A PC-Based System for Gear Pitch Analysis and Monitoring in Gear Manufacturing Process
Journal of the Korean society for quality management, volume 30, issue 3, 2002, Pages 111~119
Gears are essential elements for mechanical power transmission. Geometric precision is the main factor for characterizing gear grade and qualify. Gear pitch is one of the crucial measurements, which is defined as a distance between two adjacent gear teeth. It is well-known that variability in gear pitches may causes wear-out and vibration noise. Therefore maintaining pitch errors at a low level plays a key role in assuring the gear quality to customers. This paper is concerned with a case study, which presents a computerized system for Inspecting pitch errors in a gear machining process. This system consists of a PC and window-based programs. Although the start and stop is manually accomplished, the process of measuring and analyzing pitch data is automatically conducted in this system. Our purpose lies in reducing inspection cost and time as well as Increasing test reliability. Its operation is briefly illustrated by example. Sometimes a strong autocorrelation is observed from pitch data. We also discuss a process monitoring scheme taking account of autocorrelations.
A Study on the TQM and 6 Sigma Management - Primarily on service industry -
Journal of the Korean society for quality management, volume 30, issue 3, 2002, Pages 120~138
In order to carry out TQM and 6 Sigma management, it is the key elements to make clear a goal and a mission. Above all, we can succeed In achieving a dramatic change and a great outcome only when we make clear the method, incentives, organization and plans under the clear objective. In order to secure the competitiveness against the external challenge, it is essential to keep the several crucial factors such as CEO's will, the systematic process to measure and manage, monitoring to satisfy customer's needs and an aggressive development of TQM activity to encourage the endeavour of the relentless enhancement, and also a positive effort Is to be made for evaluating all quality culture like training experts internally by an outstanding training program under CEO's firm leadership. This study is carried out to understand that which features and factors of success can exist in a company culture if a company accepts a theoretical basis and concept, the general of TQM and 6 Sigma which are one of a management strategy, and carries out TQM and 6 Sigma for achieving improvement of quality and customer's satisfaction.
Case Study : Integrated Approach for Prioritization in Automobile Development Process
Goel, Parveen ; Lim, Ik-Sung ; Koo, Il-Seob ; Kim, Tae-Sung ;
Journal of the Korean society for quality management, volume 30, issue 3, 2002, Pages 139~149
A successful product development process can not be achieved without a proper focus and prioritization. For this research, the priority is defined as the relative urgency of a system compared to other system in order to develop and launch a successful product. The process of integrated approach for prioritization using ID and Goal Programming is developed. The development of a mid-size car by an internationally reputed automotive company is described as a case study.
The intermediate Effects of Control System on the Relationship between Quality Strategy and Performance
Journal of the Korean society for quality management, volume 30, issue 3, 2002, Pages 150~167
Normative theory suggests that control systems should be designed to complement management's objectives and strategies. However, few empirical studies have focused on how control systems have been modified to complement new manufacturing techniques, such as zero-defect strategy. The major purpose of this study is to examine the effects of the attributes of quality strategy and control system on performance. The previous studies have subdivided quality strategy into the ECL(economic conformance level) and ZD(zero-defect) strategy. To accomplish the purpose, this study empirically analysed the data based on the questionnaires from manufacturing department personnel of 67 Korean companies. The major results are as follows. The companies that had implemented the ZD strategy and its control system outperformed the companies that had implemented ECL strategy. Also, the ZD strategy differs from ECL strategy in control system, the criteria of performance evaluation and feedback frequence variable. There is no difference in quality performance monitoring and communication variable. From this results, although many companies have strived for continuous improvement of quality, it was restricted in improvement activities that dont's required much investment cost, quality performance monitoring and communication.
A Study on Factors Influencing Internet Service Satisfaction in the High-Speed Information and Communication Network
Journal of the Korean society for quality management, volume 30, issue 3, 2002, Pages 168~185
A few recent international surveys reported that Korea ranks the top with respect to the high-speed information and communication network subscription per 100 people in the world. Such infrastructure has been bringing about broad changes in Internet service for both business and individual users. By conducting a questionnaire survey on a moderate size of sample proportional to the population of each region across country, we try to analyze what factors might explain the level of Internet service satisfaction with respect to security, searching, and convenience dimensions. According to the test results, several factors such as sex, age, kind of network lines, usage frequency, e-mail usage, e-shopping, online problem experience might explain the different levels of Internet service satisfaction in the high-speed Internet network. This study might shed a guidance to scholars conducting Internet-related studies and practitioners who plan information policies and business strategies.
Estimating the Failure Rate of a Large Scaled Software in Multiple Input Domain Testing
Journal of the Korean society for quality management, volume 30, issue 3, 2002, Pages 186~194
In this paper we introduce formulae for estimating the failure rate of a large scaled software by using the Bayesian rule when a black-box random testing which selects an element(test case) at random with equally likely probability, is performed. A program or software can be treated as a mathematical function with a well-defined (input)domain and range. For a large scaled software, their input domains can be partitioned into multiple subdomains and exhaustive testing is not generally practical. Testing is proceeding with selecting a subdomain, and then picking a test case from within the selected subdomain. Whether or not the proportion of selecting one of the subdomains is assumed probability, we developed the formulae either case by using Bayesian rule with gamma distribution as a prior distribution.
A NEW UDB-MRL TEST WITH UNKNOWN CHANCE POINT
Na, Myung-Hwan ;
Journal of the Korean society for quality management, volume 30, issue 3, 2002, Pages 195~202
The problem of trend change in the mean residual life is great Interest in the reliability and survival analysis. In this paper, a new test statistic for testing whether or not the mean residual life changes its trend Is developed. It is assumed that neither the change point nor the proportion at which the trend change occurs is known. The asymptotic null distribution of test statistic is established and asymptotic critical values of the asymptotic null distribution is obtained. Monte Carlo simulation is used to compare the proposed test with previously known tests.
An Empirical Survey on the Current Practices of Environmental Performance Evaluation in Korean Firms
Journal of the Korean society for quality management, volume 30, issue 3, 2002, Pages 203~236
Environmental Performance Evaluation(EPE) is a key process of Corporate Environmental Management. This paper presents the results of an empirical survey on the status of current practices in EPE of Korean firms. Based on a corporate environmental management(CEM) model, which is initially developed by Hibbitt and Kamp-Roelands(2001) and modified in terms of EPE, the survey is peformed on the population of Korean firms, which are composed of firms certified as "environmentally friendly" by Korean government and/or certified under Is014001, and compares its results with those of Europe's. Although the relatively low response rate and some methodological limitations makes us be cautious about the interpretation, the results shows many interesting aspects of the current states of Korean firms' EPE practices. That is, the levels of EPE implementation in the environmentally-leading companies of Korea are almost the same as that of European companies, I. e., in the-final-part-of-developing-stage (3rd stage) level of the CEM model. It is also shown that as In Europe's case, Korean firms are also moving slower in external relationships than in internal control and management, are more developed in the parameters like environmental policy, Internal control, Information system, which are requirements of certification under Is014001, than in parameters like life cycle analysis and full cost accounting, which requires more research efforts, etc.orts, etc.