Go to the main menu
Skip to content
Go to bottom
REFERENCE LINKING PLATFORM OF KOREA S&T JOURNALS
> Journal Vol & Issue
Journal of the Korean society for quality management
Journal Basic Information
Journal DOI :
The Korean Society for Quality Management
Editor in Chief :
Volume & Issues
Volume 30, Issue 4 - Dec 2002
Volume 30, Issue 3 - Sep 2002
Volume 30, Issue 2 - Jun 2002
Volume 30, Issue 1 - Mar 2002
Selecting the target year
An Economic Design of the EWMA Control Charts with Variable Sampling Interval
Journal of the Korean society for quality management, volume 30, issue 4, 2002, Pages 1~14
Traditional SPC techniques are looking out variation of process by fixed sampling interval and fixed sample size about every hour, the process of in-control or out-of-control couldn't be detected actually when the sample points are plotted near control limits, and it takes no notice of expense concerned with such sample points. In this paper, to overcome that, consider VSI(variable sampling interval) EWMA control charts which VSI method is applied. The VSI control charts use a short sampling internal if previous sample points are plotted near control limits, then the process has high probability of out-of-control. But it uses a long sampling interval if they are plotted near centerline of the control chart, since process has high possibility of in-control. And then a comparison and analysis between FSI(fixed sampling interval) and VSI EWMA in the statistical aspect and economic aspect is studied. Finally, we show that VSI EWMA control chart is more efficient than FSI EWMA control chart in the both aspects.
An effective Supplier Selection Model for e-Business & ISO 9001 System
Journal of the Korean society for quality management, volume 30, issue 4, 2002, Pages 15~25
This paper considers supplier selection process for e-business & ISO 9001 quality management system environments. Determining suitable suppliers in the electronic commerce has become a key strategic consideration. However, the nature of these decisions is usually complex and unstructured. In this paper, a Quality Estimated Supplier Selection (QESS) model is proposed to deal with the supplier selection problems in the e-business(Business to Business: B to B). In the supplier selection, quality management factors will be considered for the first time, and then price, and delivery etc. In the first level, we deal with the quality management factors such as quality management audit, product test, engineering man-power, capability index and training time etc., based on the five point scale. In the second level, a QESS model determines the final solution by considering factors such as price, production lead-time and delivery time.
A Study on Evaluating Korean International Airports' Service Quality and Critical Service Quality Factors for Customers' Satisfaction
Journal of the Korean society for quality management, volume 30, issue 4, 2002, Pages 26~43
This study was conducted to identify the differences in service quality between Incheon and Kimpo international airports and critical factors influencing satisfaction of their customers. According to the results of the study, all service quality factors of Incheon international airport except the service factor of geographical location were better than those of Kimpo international airport. However, all service quality factors of the two airports were evaluated inferior to those of American, western European and Japanese international airports. In addition the service quality factors such as response, safety, airport facility and geographical location were found as critical factors influencing satisfaction of the airport customers. The service quality factor of geographical location of Incheon international airport was measured much inferior comparing with other service quality factors. Thus, the results of this study suggest that the Korean government deliberate and benchmark the international airports of western Europe and the USA in determining the geographical location when planning new international airports.
On the Confidence Region of Vector-valued Process Capability Indices
Journal of the Korean society for quality management, volume 30, issue 4, 2002, Pages 44~57
In this paper we study two vector-valued process capability indices
) considering process capability indices
. First, we derive two asymptotic distributions of plug-in estimators (equation omitted) and (equation omitted) under. some proper. conditions. Second, we examine the performance of asymptotic confidence regions of our process capability indices
) under BN(
Response Surface Approach to Integrated Optimization Modeling for Parameter and Tolerance Design
Young Jin Kim ;
Journal of the Korean society for quality management, volume 30, issue 4, 2002, Pages 58~67
Since the inception of off-line quality control, it has drawn a particular attention from research community and it has been implemented in a wide variety of industries mainly due to its extensive applicability to numerous real situations. Emphasizing design issues rather than control issues related to manufacturing processes, off-line quality control has been recognized as a cost-effective approach to quality improvement. It mainly consists of three design stages: system design, parameter design, and tolerance design which are implemented in a sequential manner. Utilizing experimental designs and optimization techniques, off-line quality control is aimed at achieving product performance insensitive to external noises by reducing process variability. In spite of its conceptual soundness and practical significance, however, off-line quality control has also been criticized to a great extent due to its heuristic nature of investigation. In addition, it has also been pointed out that the process optimization procedures are inefficient. To enhance the current practice of off-line quality control, this study proposes an integrated optimization model by utilizing a well-established statistical tool, so called response surface methodology (RSM), and a tolerance - cost relationship.
A Study for Efficient EM Algorithms for Estimation of the Proportion of a Mixed Distribution
Journal of the Korean society for quality management, volume 30, issue 4, 2002, Pages 68~77
EM algorithm has good convergence rate for numerical procedures which converges on very small step. In the case of proportion estimation in a mixed distribution which has very big incomplete data or of update of new data continuously, however, EM algorithm highly depends on a initial value with slow convergence ratio. There have been many studies to improve the convergence rate of EM algorithm in estimating the proportion parameter of a mixed data. Among them, dynamic EM algorithm by Hurray Jorgensen and Titterington algorithm by D. M. Titterington are proven to have better convergence rate than the standard EM algorithm, when a new data is continuously updated. In this paper we suggest dynamic EM algorithm and Titterington algorithm for the estimation of a mixed Poisson distribution and compare them in terms of convergence rate by using a simulation method.
A NEW UDB-MRL TEST FOR WITH UNKNOWN
Na, Myung-Hwan ;
Journal of the Korean society for quality management, volume 30, issue 4, 2002, Pages 78~85
The problem of trend change in the mean residual life is great interest in the reliability and survival analysis. In this paper, a new test statistic for testing whether or not the mean residual life changes its trend is developed. It is assumed that neither the change point nor the proportion at which the trend change occurs is known. The asymptotic null distribution of test statistic is established and asymptotic critical values of the asymptotic null distribution is obtained. Monte Carlo simulation is used to compare the proposed test with previously known tests.
Relationships among various factors used in calculating control limits of control chart for variable data
Journal of the Korean society for quality management, volume 30, issue 4, 2002, Pages 86~93
There are many different factors used in calculating control limits of control chart for variable data. Specially these factors are divided into two groups such as "no given standard" and "given standard"(namely, for analysis and management), but many kind of factors give rise to confusion. Therefore, It is necessary to manifest relationships among factors for easy application regardless of subgroup size. Many SQC textbooks show us plainly these factors, but do not have enough for adequate explanation of relationships among factors. Besides, notation of these factors of SQC textbook isn't coincide with another one, so necessity to the coincidence for the notation of the factors is highlighted during my work recently. In this study, the close examination about relationships among various factors (A-A3, B3-B6, D1-D4, C4, d2, d3 etc) was carried out. Spread sheet results are presented for getting factors according to subgroup size, by grouping as the case of "no given standard" and "given standard". How are these factors to be applied in statistical package (ex, Minitab) have been analyzed using a series of sample data. analyzed using a series of sample data.
On Optimal Replacement Policies for a Deteriorating System
Ji Hwan Chan ;
Journal of the Korean society for quality management, volume 30, issue 4, 2002, Pages 94~105
In this paper, replacement problems for a deteriorating system are considered. In the system under consideration, the successive lifetimes after repair become shorter and shorter, while the consecutive repair times become longer and longer. More specifically, the lifetimes of the system form a nonhomogeneous Poisson process, whereas the consecutive repair times constitute a stochastically increasing geometric process. Optimal replacement policies for the long-run average cost rate and the steady state availability are considered. Also taking the cost and the availability into consideration at the same time, the properties of optimal policies under the Cost Priority Policy and the Availability Priority Policy are obtained.
Construction of a Design Curve for Fatigue Model Using Bootstrap Method
Journal of the Korean society for quality management, volume 30, issue 4, 2002, Pages 106~119
The fatigue curve with estimated parameters represents the estimate of the median or mean life at a given applied stress But, in order to assist a designer in making decisions regarding the fatigue failure mode, it is common practice to construct a design curve on the lower or safe side of data. In this study, to overcome the limitations(i.e., no runout, equal variance, and quality of the approximation, etc) of Shen, Wirsching, and Cashman's method which suggested the approximate design curve for nonlinear models using tolerance interval constructed by Owen's method, an algorithm to find design curves under the fatigue model using a parametric bootstrap method, is proposed and illustrated with multiple fatigue data sets.
A Study on the Impact of Service Quality on the Customer Satisfaction in the Korea Post Office
Journal of the Korean society for quality management, volume 30, issue 4, 2002, Pages 120~136
The CRM is the process of integrated customer management to increase the profitability of firm as a maximizing the consumer's value and supplying the high quality product or service. The Post Information Service Headquarter was recognizing the importance of CRM and constructed the customer relationship management system that based on CRM, steadily has made an endeavor for operating to improve the job operation such as posting, banking and insurance. This research analysed the impact of service quality on the customer satisfaction in the Korea Post Office. First of all, we review the existing literature on measurement of service quality and management. As a result of this review and survey of the employer in post office, nineteen factors emerged as important to the service management of The Korea Post Office; Postal Services, Banking Services, Insurance Services. The regression analysis was utilized for analyzing the influence of service quality factors upon the customer satisfaction. Results show that service quality factors have a statistically significant impact on the customer satisfaction of the Korea Post Office.
A Heuristic Approach Solving for the Complex Design Process in the Quality Function Deployment
Park, Tae-Hyung ; Cho, Moon-Soo ;
Journal of the Korean society for quality management, volume 30, issue 4, 2002, Pages 137~153
Viewed as a more systematic approach of creating high quality products and bringing them into market at a lower cost and in significantly less time, it attracts the attention of quality designers to quality function deployment (QFD) approach. In attempt to reduce the design cycle, the industry has responded with concurrent design effort. In a sense, concurrent engineering refers to the integration of various activities within the broad scope of the product life cycle ［17］. Over the last ten years, much has been written about QFD but little has been available in terms of the underlying guide methodology. The methodology of QFD is quite simple and many will say that they have done it in the past but just have not formalized it into the form that this discipline requires. QFD ties the product, user, value, and manufacturing viewpoints together in a continuous process of defining the product design and manufacturing requirements. The value viewpoint recognizes the cost to obtain certain functionality, and the manufacturing viewpoint addresses conformance to requirements, but in a broader sense, the variability in production. In this paper, the QFD system acquisitions are described, and two heuristic approaches solving for the complex design process, especially the size reduction of design process and precedence-constrained relationship in QFD are proposed, and the empirical example is illustrated.
The Effect and Influencing Mechanism of TPM Factors to Performance
Park, Chae-Heung ;
Journal of the Korean society for quality management, volume 30, issue 4, 2002, Pages 154~163
This study tries to analyze how TPM works in domestic manufacturing industry by estimating two-stage model. First stage tests the effects of five TPM-factor variables (TFV : (1) Small group activity & Autonomous maintenance, (2) Education & Training, (3) Planned maintenance, (4) improving effectiveness of each piece of facility (5) Safety & Environment) to two TPM-performance variables. Second stage tests how two TPVs affect the industry's productivity level. By combining these two stages, this study uses a model to explain how TPM, represented by TFVs, works to improve productivity via TPVs. Multivariate and univariate regression and correlation analyses were peformed. It is shown that five TFVs works in two different ways to improve the industry's productivity level. In the second stage, overall equipment effectiveness has relatively more significant effects to the productivity level.
Applying QDRD for Safety Products Design
Journal of the Korean society for quality management, volume 30, issue 4, 2002, Pages 164~173
The first product liability laws went into effect in Korea in July 2002. A person who suffers personal injury or damage to property due to defects in a product may sue both the manufacturer and the seller of the product under the principles of Korea tort law. This paper presents an integrated methodology which is called the QDRD(Quality deployment and reliability deployment) for hazards analysis in new product designs. QDRD applies QFD, FMEA and FTA to identify the hazards component, hazardous situations and hazardous events which could lead to an accident. An example is provided to demonstrate hazards analysis on a product using the QDRD method.