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REFERENCE LINKING PLATFORM OF KOREA S&T JOURNALS
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Journal of the Korean Society for Quality Management
Journal Basic Information
Journal DOI :
The Korean Society for Quality Management
Editor in Chief :
Volume & Issues
Volume 32, Issue 4 - Dec 2004
Volume 32, Issue 3 - Sep 2004
Volume 32, Issue 2 - Jun 2004
Volume 32, Issue 1 - Mar 2004
Selecting the target year
In Search of Korean TQM through the Comparison between American and Japanese TQM
Chung Kyu Suk ;
Journal of the Korean Society for Quality Management, volume 32, issue 3, 2004, Pages 1~9
Many companies of the world have applied the TQM, which was originated from Japanese management style, to increase their competitiveness. It is not so easy to implement successfully the management practices originated from the foreign countries, which are usually mixed with specific cultures and management systems of their own. Some American companies created some best practices such as 6 sigma approach for applying TQM by creative benchmarking. This Paper Presents some issues for creative benchmarking for Korean companies through the analysis of the creative benchmarking processes of the successful American companies.
The Relationship of the Service Quality, Customer Satisfaction and Re-use Intention in Golf Culb
Lee Sang Suk ;
Journal of the Korean Society for Quality Management, volume 32, issue 3, 2004, Pages 10~28
This research analysed the Interaction which focus on service quality perception, customer satisfaction, re-use intention in the golf club. First of all, we review the existing literature on measurement of service quality and management. As a result of this review and survey of the employer in golf club, thirteen factors emerged as important to the service management of the golf club; Reservation and Access(RSNA), Golf Course and Convenience Facilities(GCNF), Personal Services(PSER) and After Services(ASER). The structural equation model was utilized for analyzing the influence of service quality factors upon the customer satisfaction and re-use intention. Results show that service quality factors have a statistically significant impact on the customer satisfaction of the golf club. RSNA and GCNF investigated the factors influencing on the satisfaction degree of the customers. But the GCNF and PSER were not significant. Especially, GCNF factors directly influenced on the customer satisfaction and also indirectly impact on the intention of using again.
On How to determine Customer-oriented Technical Importance Ratings : An Evaluative Study
Yoon Cheol Hwoan ; Kim Yong Pil ; Yun Deok kyun ;
Journal of the Korean Society for Quality Management, volume 32, issue 3, 2004, Pages 29~44
Obtaining and fully understanding the true requirements of customers is hard task. However, successful use of quality function deployment(QFD) depends on capturing customers' requirements and reflecting them during the design of a product. One of common mistakes in QFD is to perform analysis using an inconsistent house of quality(HoQ) chart. This article presents a model for prioritizing customer attributes and design characteristics in order to make a product more attractive to customers. The proposed model modifies the analytic hierarchical process(AHP) with simple pairwise comparison. Our exploration using of QFD identifies how practitioners maintain consistency, whist quantifying HoQ speedily from the customer's perspectives. This paper also identifies and justifies an alternative position on QFD that is supported by statistical examples.
A Study on the Difference Factors in Service Quality for Hospital Industries
Park Jin Young ;
Journal of the Korean Society for Quality Management, volume 32, issue 3, 2004, Pages 45~61
This study is to identify the differences in service quality for the 2nd-scale hospital Industries. The subjects of this survey for the empirical analysis are limited to the 2nd- scale hospitals in Korea: data are collected in Seoul, Incheon and Kyungki areas. The results are as follows. First, the efficiency for hospital operations confirmed the differences in bed scale. Second, the high-efficiency hospitals attach importance to efficiency with more than 100 bad scale and the low-efficiency hospitals attach Importance to service quality with less than 100 bed scale.
Discrete Block Replacement Policies under Random Use Durations
Yoo Young Kwan ;
Journal of the Korean Society for Quality Management, volume 32, issue 3, 2004, Pages 62~67
This paper presents and compares two block replacement policies under random use durations. The units are put in service altogether and then idle for some time. The time durations during which units are put in service are random variables. Two block replacement policies, called N-policy and T-policy, are presented. Under N-policy, units are replaced altogether after the Nth use. Under T-policy, units are replaced altogether at the end of the use after cumulative use time T elapses. The failures during use durations are replaced by new ones individually. The cost rate expressions under the policies are derived for exponential use durations. Numerical examples are presented to compare the performances of the two policies.
UNDERSTANDING SERVICE QUALITY: A MULTIDIMENSIONAL SCALING APPROACH
Lee, Dong-Won ; Kim, Youn-Sung ;
Journal of the Korean Society for Quality Management, volume 32, issue 3, 2004, Pages 68~80
This paper purports to uncover the underlying attributes used by customers to gauge service quality. Data was collected by administering questionnaires to 50 respondents and then analyzed by using Multidimensional Scaling methodology. The findings indicate that there are two primary dimensions to service quality. This analysis helped determine us two alternatives to naming the dimensions. Experience properties of service and Price value of the service, or Responsiveness of service provider employees and Reliability of service providers.
A Study on the Development and Application of the Integrated Quality Models of BSC, EVA, ABC
Lee Jae-Sil ; Suh Yung-Ho ;
Journal of the Korean Society for Quality Management, volume 32, issue 3, 2004, Pages 81~93
There is no doubt that BSC(Balanced Scorecard), ABC(Activity-Based Costing System), EVA(Economic Value Added System) draw sensation in the world as the tools of Performance Evaluation System and Quality Control. They are useful tools that can help succeed in the dynamic and competitive business environment. These three tools are discussed respectably. However, it also brings doubt whether it is possible to integrate the three tools made in the similar time and which way is appropriate among the three tools according to the type and the circumstance of business. In fact, these tools are not the opposing relations but the complementary relations. Consequently, this paper explains the relations of the three methods and suggests the process of the integrated models. Besides, it provides an idea about when Performance Evaluation System and Quality Control are needed for companies under different aspects considering the circumstance used the respective methods individually.
A Study on Improving the Competitiveness of the Small & Medium-sized Company by TQM Survey
Lee Jae-Kwan ; Yoo Hanjoo ;
Journal of the Korean Society for Quality Management, volume 32, issue 3, 2004, Pages 94~108
TQM has been applied to the industry area regardless of the size of company. BNQA model should be identically applied to large companies and small & medium-sized company. However, there are many evidences that TQM model should be modified according to the size of company. In this study, we analyzed the practice of TQM in Korean small & medium-sized Company. Also, we tried to give some suggestions for improving the competitiveness of the small & medium-sized company. The result of this study is that leadership, work system, education and strategy development should be improved in domestic companies, and work system, education and strategy deployment should be improved in foreign companies.
Optimal Process Condition for Products with Multi-Categorical Ordinal Quality Characteristic
Kim Sang-Cheol ; Yun Won-Young ; Chun Young-Rok ;
Journal of the Korean Society for Quality Management, volume 32, issue 3, 2004, Pages 109~125
This paper deals with an optimal process control problem in production of hull structural steel plate with high defective rate. The main quality characteristic(dependent variable) is the internal quality(defect) of plates and is dependent on process parameters(independent variables). The dependent variable(quality characteristics) has three categorical ordinal data and there are 35 independent variables(29 continuous variables and 6 categorical variables). In this paper, we determine the main factors and to develop the mathematical model between internal quality predicted probabilities and the main factors. Secondly, we find out the optimal process condition of main factors through analysis of variance(ANOVA) using simulation. We consider three models to obtain the main factors and the optimal process condition: linear, quadratic, error models.
A Study on Comparison of Quality Standards and Evolutionary Direction of Aerospace Quality Management System
Lee Sung Ju ; Byun Jai-Hyun ;
Journal of the Korean Society for Quality Management, volume 32, issue 3, 2004, Pages 126~140
The AS 9100 aerospace standard has become the aerospace quality management system standard agreed to, instead of ISO 9001 and MIL-Q-9858A by international aerospace manufacturing companies. In this paper correlative requirements of each of the standards are compared and analyzed. Then the evolutionary concept and its direction is proposed as a guide to participate in the preparation and establishment of current aerospace quality management systems. This study is applicable to the future as well as present aerospace manufacturing activities throughout the world.
Research of Integrated System Design Process for Concurrency Design Activity
Kim Jin-Hoon ; Park Young-Won ;
Journal of the Korean Society for Quality Management, volume 32, issue 3, 2004, Pages 141~152
This study describes process and method to establish concurrent and/or sequential schedule planning for the system design process of the EIA632 standard. For this purpose, the study suggest Process and method that are context analysis of standard process, interface definition from activity decomposition, integration of related activities, and definition of concurrent and/or sequential work flow. The proposed process and method will contribute to minimize time loss that is emerged from activities iteration.
QFD Applied to Strategic Development for Private Banking System in Korea
Lee Ji Soo ; Cho Soo Hyun ; Sohn So Young ;
Journal of the Korean Society for Quality Management, volume 32, issue 3, 2004, Pages 153~165
Recently, financial service industry of Korea started to pay attention to private banking targeting to the rich. However, as the advanced foreign competitors have entered the market, strategic approaches are needed focusing on the general rich rather than the exceptional VIPs. In this paper, we use QFD to provide marketing strategies for Korean financial service providers. Our finding is that ‘intangible service provided by private banker’ and ‘off-line sales’ have marketing priority and ‘investment management’ and ‘value-added service’ follow.
A Study on the Evolutionary Process of Aircraft Production Quality Management System - Comparison of Characteristics of Domestic and Foreign Companies
Lee Sung Ju ; Byun Jai-Hyun ;
Journal of the Korean Society for Quality Management, volume 32, issue 3, 2004, Pages 166~181
The aircraft production quality management system in Korea has been implemented to support the developmental phase of Korean aircraft industries, from overhaul of the aircraft and engines to development of military trainer aircraft. After the deletion of the Mil-Q-9858A standard in 1996, Korean aerospace companies established ISO 9001 and AS 9100 as their basic aerospace quality management system specifications. These quality standards were adopted in the same period of time by other leading international aircraft manufacturing companies. This paper presents a future direction on the improvement of quality management systems for Korean aircraft production company by considering (1) Korean governments strategy for the development of Korean aircraft Production industries, (2) short and long term business plan of Korean aerospace industries, and (3) benchmarking leading international company's quality management systems.
Using triangle fuzzy numbers and semantic differential scale to evaluate service quality
Lee Seok-Hoon ; Yun Deok-Kyun ;
Journal of the Korean Society for Quality Management, volume 32, issue 3, 2004, Pages 182~197
In this paper we propose a new method of evaluating customers' service quality using triangle fuzzy numbers and semantic differential scale. These two parameters are useful for quantifying the customers' linguistic variables and subjective judgements. We define the Service Quality(SQ) as the ratio of the expected and perceived service and address the Agreement Rate(AR) calculated from the hamming distance in order to define the Service Rate(SR) as the geometric mean of the SQ and AR. Using the SR in the analysis of service attributes provides more appropriate to measure the customers' service quality and to establish a creative service policy for competitive service quality improvement.
An Empirical Study on the Relationship between Market Feasibility Levels and Technology Variables from Technology Competitiveness Assessment
Sung Oong-Hyun ;
Journal of the Korean Society for Quality Management, volume 32, issue 3, 2004, Pages 198~215
Technology competitiveness evaluates environmental and engineered technology and process at both the scientific and market levels. There are increasing concerns to measure the effects of the technology variables on the potential market feasibility levels. However, there are very little empirical analysis studies on that issue. This study investigates the impacts of technology variables on the levels of market feasibility based on 230 data obtained from Korea Technology Transfer Center. As various statistical analysis, the canonical discriminant model, logit discriminant model and classification model were used and their results were compared. This study results showed that major technology variables had very significant relations to discriminate high and low categories of market feasibility. Finally, this study will help building management strategies to level up the potential market performance and also help financial Institutions to decide funds needed for small-sized technology firms.
Management Innovation of Real Estate Business using Six Sigma Methodology: Strategy Planning and Critical Success Factors
Lee Young Suk ; Park Sung Hyun ; Cho Byung-Jun ;
Journal of the Korean Society for Quality Management, volume 32, issue 3, 2004, Pages 216~233
The real estate management includes not only the brokerage, property management, development, investment and consulting which are related to real estate handling, but also the human resources who deal with the real estate business. The level of management quality of Korean real estate business is rather poor. This paper deals with management innovation of real estate management using Six Sigma methodology The main focus of this Paper is to develop strategy Planning, and is to select critical success factors for each strategy to make an advanced management system for real estate business. This paper is a case study, and the target company for this innovation is ERA-Korea Company. Seven strategies are proposed, and for each strategy several critical success factors are suggested. Through this case study, the authors hope that a management quality model for real estate business is proposed, and an improved management method can be adopted in the other real estate companies.
Study on the Optimality of 2-level Resolution V Minimal Fractional Factorial Designs
Kim Sang Ik ;
Journal of the Korean Society for Quality Management, volume 32, issue 3, 2004, Pages 234~243
In this paper, we study the optimality of 2-level resolution V minimal fractional factorial designs which can be constructed by using a partially balanced array. Moreover the relative efficiencies of such designs are compared in the sense of three optimality criteria such as determinant(D)-optimality, trace(A)-optimality, and eigenvalue(E) -optimality criterion.