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REFERENCE LINKING PLATFORM OF KOREA S&T JOURNALS
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Journal of the Korean Society for Quality Management
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Journal DOI :
The Korean Society for Quality Management
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Volume & Issues
Volume 33, Issue 4 - Dec 2005
Volume 33, Issue 3 - Sep 2005
Volume 33, Issue 2 - Jun 2005
Volume 33, Issue 1 - Mar 2005
Selecting the target year
Certifying the Quality of Electronic Commerce Services
Choi, Doug-W. ;
Journal of the Korean Society for Quality Management, volume 33, issue 2, 2005, Pages 1~12
An extensive literature review has been made in this paper to build the evaluation hierarchy structure for the certification of electronic commerce services. In building the evaluation hierarchy structure, major candidate evaluation factors are selected by bench marking the various certification practices, including the Malcolm Baldrige award, ISO9000, and BSC(balanced scorecard) techniques. This paper deployed principal component analysis and factor analysis techniques to develop a statistically solid and systematic evaluation model. The final evaluation model, as presented in this paper as a model for the certification of electronic commerce services, produces a numeric score on the 100% scale, which can be served as a metric for the certification decision. The AHP technique was used in converting the various qualitative and quantitative evaluation values into a single measure for the certification decision.
A study on establishing a ISO 9001:2000 Quality Management System using information technology
Kim, Sang-Kuk ; Shin, Sung-Ho ; Lee, Young-Sei ; Chung, Taek-Young ;
Journal of the Korean Society for Quality Management, volume 33, issue 2, 2005, Pages 13~21
Most organizations adopt a process-based approach to manage their operations and now business process management(BPM) is a well-established concept. Because ISO 9001:2000 has been influenced by BPR and it also emphasizes process based, BPM can get together with ISO 9001:2000. Korea Institute of Science and Technology Information has taken ISO 9001:2000 certificate in November 11, 2003 and now implements quality management systems based on BPMS. We call it KQMS(KISTI Quality Management System). KQMS based on BPMS is a new example in field of ISO quality management and is expected to support process management well.
The Effective Integration between Six Sigma and QC Circle
Koo, Il-Seob ; Kim, Tae-Sung ;
Journal of the Korean Society for Quality Management, volume 33, issue 2, 2005, Pages 22~31
Currently the problem of how to effectively integrate between six sigma and quality control circle is a matter of concern in the korea's manufacturing companies. In this paper we try to find the reasonable organizational alternatives and problem solving procedure by related literature surveying and empirical study. And we ascertain whether it is significant by conducting a survey on 51 six sigma consultants and black belts.
Design the Customer-oriented Marketing Decision Model using ANP (Analytic Network Process)
Lee, Yong-Bok ; Seo, Hyun-Soo ; Yun, Deok-Kyun ;
Journal of the Korean Society for Quality Management, volume 33, issue 2, 2005, Pages 32~39
The Customer Satisfaction which effects directly the performance of almost all companies. Therefore, it is very important for a company to reflect totally market environment which can be changed fast and diversely by customer requirements. In spite of many studies on the marketing decision, it has been rarely applied for the quantitative method and result of Customer Satisfaction Index Assessment in the marketing decision process. This study used ANP(Analytic Network Process) approach permitting the interdependent relationship between hierarchy and decision factors in the decision process. Moreover, we propose the method which represents efficiently the Customer Satisfaction Index so that the Suggested Model in this study becomes Customer-Oriented.
An Application of the HoQ Framework to Website Performance Improvement: Case Study of an Online Education Website
Kim, Do-Hoon ; Suh, Young-Ho ; Roh, In-Sung ;
Journal of the Korean Society for Quality Management, volume 33, issue 2, 2005, Pages 40~50
HoQ (House of Quality) provides an effective tool not only to arrange and evaluate VoC (Voice of Customers) and VoE (Voice of Engineers), but also to link and combine VoC and VoE, thereby presenting explicit directions for quality improvement. There have been, however, few researches on the HoQ framework in the IT industry. The case study discussed here serves an illustration of the applicability and usefulness of the HoQ approach to website quality improvement. The proposed HoQ framework shows great potentials since customers needs are explicitly considered in the framework, and it helps website administrators develop better web services by providing guidelines for reengineering the website operations.
An Integrative Approach to the Study of 'Quality of Life' and Social Dimensions of Consumption Environmental Quality from the Social Systems Perspective
Ahn, Seung-Ho ;
Journal of the Korean Society for Quality Management, volume 33, issue 2, 2005, Pages 51~63
The clear and mechanical definition of quality is the key success factor for its wide adoption across various industries and non-profit organizations and its popularity as a managerial goal. However, 'Quality of Life'(QOL) which is a common research subject for the various social science fields seems to require a quite different conceptualization of quality. The paper is a conceptual paper which identifies the compatibility and differences between a traditional quality concept and quality in QOL studies. Also, demonstrating from the social systems perspective how quality is conceptualized in measuring the social dimensions of consumption environmental quality, the paper argues the necessity of a broadened concept regarding quality.
The Study of Measure of Company Quality Competitive by using MTS Method
Ji, Chul-Min ; Ree, Sang-Bok ;
Journal of the Korean Society for Quality Management, volume 33, issue 2, 2005, Pages 64~73
In this paper, we introduce MTS(Mahalanobis-Taguchi System) Method which is suggested Dr. Taguchi in later 1990. We apply MTS Method for Quality Competitive Appraisal System(QCAS) Model which is executived from 1997 by Agency for Technology and Standards, Ministry of Commerce, Industry and Energy(MOCIE). We can measure company Quality competitive by using MTS. MTS Measure can not be compared statistical sum by calculated QCAS. MTS can be possible distinct subtle which can not distinct using statistical sum. Also MTS Method can seek more strong effect factor among of many factor. If A Company use MTS Method, can find vital factor and level of destination.
A Systematic Generation of CTQ Candidates in DFSS/C : Methodology Development and A Case Study
Kim, Kwang-Jae ; Min, Dae-Kee ; Kim, Deok-Hwan ; Choi, Bong ; Lee, Pal-Hun ; Lee, Seung-Hyun ;
Journal of the Korean Society for Quality Management, volume 33, issue 2, 2005, Pages 74~86
The project objectives, called critical-to-quality (CTQs) in six sigma, should be defined to faithfully reflect the customer requirements. The identification of such a set of CTQs, which is currently done using brainstorming in practice, is a challenging task. Notwithstanding the rapid growth of the six sigma literature, development of a systematic procedure for identifying CTQs has scarcely been addressed. This paper proposes a systematic method for generating CTQ candidates based on the given voice of the customer in the DFSS/C (Design for Six Sigma / Commercial) context. By providing a step-by-step procedure, the proposed method ensures that all the important CTQ candidates are identified and subjective judgments are minimally required. Hence, the shortcomings associated with the existing practice based on brainstorming can be effectively overcome. The unique characteristics of the proposed method are also demonstrated via a case study.
A Study on Quality Cost Structure for Aerospace Industries
Kim, Bong-Kyuen ; Park, Young-Sun ; Byun, Jai-Hyun ;
Journal of the Korean Society for Quality Management, volume 33, issue 2, 2005, Pages 87~99
Quality cost system is a key element of an organization's quality program. In this paper we suggest a quality cost evaluation system for aerospace industries considering the aircraft development and manufacturing processes. To reduce the cost of poor quality, we present an extended quality cost concept and detailed quality cost categories. The extended quality cost includes prevention cost, appraisal cost, failure cost, and the cost hidden in the processes. The evaluation of this extended quality cost will be helpful in identifying critical quality issues in aerospace industries.