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REFERENCE LINKING PLATFORM OF KOREA S&T JOURNALS
> Journal Vol & Issue
Journal of the Korean Society for Quality Management
Journal Basic Information
Journal DOI :
The Korean Society for Quality Management
Editor in Chief :
Volume & Issues
Volume 33, Issue 4 - Dec 2005
Volume 33, Issue 3 - Sep 2005
Volume 33, Issue 2 - Jun 2005
Volume 33, Issue 1 - Mar 2005
Selecting the target year
A Study on the Effect of Management Innovation Models on Management Quality by Company Size : Focused on the Criteria of MBNQA & Korean Quality Award
Hong, Seung-Pyo ; Chung, Kyu-Suk ; Park, Sang-Moon ;
Journal of the Korean Society for Quality Management, volume 33, issue 4, 2005, Pages 1~11
This paper investigates the effect of introducing MBNQA Model, a representative execution system of TQM with strong management innovation capability, and its Korean version, Korean Quality Award Model, to the Korean companies and analyzes the effect to find out whether the application has improved companies' management quality. The empirical result of this study not only provides the company planning to adopt those management innovation models to enhance their management quality with practical guidelines but also suggest a direction to the first class company.
The Construction of Service Chain Management for Optimizing Service Quality in After-Sales Service
Lee, Cheol-Gyu ; Kim, Min-Jung ; Yoo, Wang-Jin ;
Journal of the Korean Society for Quality Management, volume 33, issue 4, 2005, Pages 12~20
Supply chain management is a total systems approach to delivering manufactured products to the end customer. Using information technology to coordinate all elements of the supply chain from parts suppliers to retailers achieves a level of integration that is a competitive advantage not available in traditional logistics systems. On the other hand, service chain management is an analogous systems approach that is especially suitable for delivering mobile services such as parcel delivery, cable installation, and home health care. The key elements that distinguish service supply chain management from supply chain management are bidirectional optimization, management of productive capacity, and management of perishability. The purpose of this study is to maintain the construction of service chain management by proving that service quality in after-sales service can be improved through service chain management. First of all, supply chain management, service quality, and service chain management were introduced in theoretical research. In empirical research, it was selected the domestic enterprise that produce electronic appliances with after-sales service, and some customers using the enterprise's after-sales service in the metropolitan area were selected as a sample by convenience sampling method and examined.
A Dynamic Resource Allocation on Service Quality of Internet Shopping-mall
Kwak, Soo-Il ; Choi, Kang-Hwa ; Kim, Soo-Wook ;
Journal of the Korean Society for Quality Management, volume 33, issue 4, 2005, Pages 21~41
This study analyzes the Internet utilization pattern of customer by comprehensively investigating the previous studies on the behavior pattern of customer in terms of Internet business. Based on the analysis, this study develops research framework that supports strategic decision-making for resource allocation in Internet business. Such research framework would be helpful for providing the typology of Internet business model that can be specialized by each industry. As a result of the simulation analysis, it was found that the optimal resource allocation portfolio providing maximum profits to the Internet bookstore involves large-scale investment on delivery service and customer support service which are the key factors for post-purchase customer satisfaction, regardless of the growth pattern or size of Internet bookstore market. Consequently, from the above analysis, the investment ratio of resources for the profit maximization of Internet bookstore was drawn. Conclusively, based on the comprehensive examination of the results, this study provided a framework for dynamic resource allocation decision-making, and proposed a management strategy which allows consumers to shop under more favorable environment, and simultaneously enables the Internet bookstore to accomplish management objectives such as continuous growth and profit maximization.
A Study on the Causal Model between QCC Activities and Performance
Choi, Cheon-Kyu ;
Journal of the Korean Society for Quality Management, volume 33, issue 4, 2005, Pages 42~54
This paper has the purpose to find out the causal model between QCC activities and performance. This study consists of four hypotheses. First, QCC teamwork has positive influence on QCC performance. Second, QCC atmosphere has positive influence on QCC performance. Third, QCC autonomy has positive influence on QCC performance. Fourth, this causal model is appropriate for representing the relationship between QCC activities and performance. The results of hypothesis testing are as follows. The first and the fourth hypotheses are adopted. The second and the third hypotheses are rejected. Therefore, QCC teamwork will accelerate QCC activities more than atmosphere and autonomy of QCC.
A Study on the Competitive Strategy by Bank Service Qualty and Switching Barriers : Focused on the Domestic Bank Customer
Yoo, Han-Joo ; Song, Gwang-Suk ;
Journal of the Korean Society for Quality Management, volume 33, issue 4, 2005, Pages 55~74
This study tries to examine the competitive strategy of service quality in Korean financial market. the purpose of this study is to find out the strategic implication of Korean commercial banks throughout the service level of experienced customers and the services positioning map. Especially, taking the advantage of a customer's service perception and request attributes make the service positioning map The findings from this research are as follows; the characteristic of each customer is derived from income and investment. and the service positioning map is derived from the characteristic of each customer.
A Study on Systematic Development of Military Logistic Support System to Improve the Operational Availability for Underwater Guided Weapon
Shin, Ju-Hwan ; Yun, Won-Young ;
Journal of the Korean Society for Quality Management, volume 33, issue 4, 2005, Pages 75~87
Generally speaking, weapon system is defined as a combination of primary system and support system which are evaluated by capability and operational availability respectively. Recently comparison of total life cycle cost shows that logistic support system is proved to be more important than primary system. However, until now systematic approach to support system development has not been applied in the area of developing support system. We need to construct a universal metric for effectiveness of logistic support system and to cut out whatever activities or support elements which do not contribute to the metric. This paper describes a new approach based on system engineering approach to logistic support system and also classifies five factors of failure, stock-out frequency, administrative delay time, active repair time and logistic delay time that have influence on operational availability of logistic support system.
A Study on the Multistage Screening Procedure when Inspection Errors are Present
Kwon, Hyuck-Moo ; Kim, Young-Jin ;
Journal of the Korean Society for Quality Management, volume 33, issue 4, 2005, Pages 88~95
Multistage screening is a common practice when a component has a critical effect on the function of the assembly. A defect in a component might incur malfunction of an electronic device, resulting in a great amount of loss. Multistage screening, including duplicated screening inspections, may provide a good solution for this problem when inspection errors are present. In the company studied here, the manufacturing process of the multiple layer chip capacitor includes two-stage screening. In the first stage, screening inspection is performed repeatedly until no defects are found in the lot. In the second stage, sampling inspection is performed by a group of experts prior to shipment. In this article, we review the procedure used in the field and suggest a revised model of the multiple screening procedure and solution method for this situation. The usefulness of the proposed model is discussed through a practical example.
A New Performance Criterion for Cusum Control Chart
Lee, Yoon-Dong ; Ahn, Byoung-Jin ;
Journal of the Korean Society for Quality Management, volume 33, issue 4, 2005, Pages 96~102
Cusum control chart is an efficient method to detect the change of process status. Many variants of cusum have considered, and the effects of design parameters have reviewed. To find the best cusum out of variants and to decide the best values of the design parameters, we need a criterion measuring the performance of the cusum control chart. People used and suggested several criterions which appear to be similar, but those have quite different properties. In this paper we review the properties of performance measure of cusum and its variants. Our goal is to provide fair and impartial criterion for comparison of cusums when the decision boundaries of the cusums are much different each other. We comparatively tested newly suggested measure and traditional measure with the examples of cumulative scored chart as a special case of cusum chart.
Conjoint Analysis for the Development of New Cellular Phone
Kim, Bu-Yong ;
Journal of the Korean Society for Quality Management, volume 33, issue 4, 2005, Pages 103~110
Advanced function has been considered to be the most important aspect of the cellular phone. However, leading companies are now implementing the fashion branding strategy which stresses both high technology and appealing design. By means of the conjoint analysis, this research focuses on identifying the preferred design profile related to style of the key cover, color and texture of the case, and presence or absence of the noctilucent material coated on the part of surface. We also evaluate the relative importance of factors to determine the design concept of new cellular phone. Results indicate that consumers most prefer the silver-colored, sliding key cover phone with soft and noctilucent surface.
Economic Selection of Optimum Process Mean for a Mixture Production Process
Lee, Min-Koo ;
Journal of the Korean Society for Quality Management, volume 33, issue 4, 2005, Pages 111~116
This paper considers the problem of optimally choosing the sub-process means of a mixture production process where two important ingredients are mixed. The quantity of each ingredient is controlled through each corresponding sub-process. The values of the sub-process mean directly affect the defective rate, production, scrap and reprocessing costs for the mixture production process. After inspecting every incoming item, each conforming item is sold in a regular market for a fixed price and any nonconforming item is scraped. A model is constructed on the basis of the selling price, production, inspection, and scrap and reprocessing costs. The goal is to determine the optimum sub-process mean values based on maximizing expected profit function relating selling price and cost components. A method of finding the optimum sub-process means is presented when the quantities of the two ingredients are assumed to be normally distributed with known variances. A numerical example is given and numerical studies are performed.
EWMA Control Charts with Variable Parameter
Lee, Jae-Heon ; Han, Jung-Hee ;
Journal of the Korean Society for Quality Management, volume 33, issue 4, 2005, Pages 117~122
Variable sampling rate(VSR) scheme varies the sampling rate for the current sample depending on the previous value of the control statistic. In this paper, we propose EWMA control charts with variable parameter(VP) scheme, which allows both the sample rate(the sample size or the sampling interval) and the weight to vary. We investigate the effectiveness of the VP scheme relative to the fixed parameter(FP) scheme and the VSR scheme in EWMA control charts. It is shown that using the VP scheme gives some improvements to the ability in detecting small and moderate shifts in the process normal mean.