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REFERENCE LINKING PLATFORM OF KOREA S&T JOURNALS
> Journal Vol & Issue
Journal of the Korean Society for Quality Management
Journal Basic Information
Journal DOI :
The Korean Society for Quality Management
Editor in Chief :
Volume & Issues
Volume 35, Issue 4 - Dec 2007
Volume 35, Issue 3 - Sep 2007
Volume 35, Issue 2 - Jun 2007
Volume 35, Issue 1 - Mar 2007
Selecting the target year
Research Trend and Future of ISO 9000 Quality Management System : Literature Review
Park, Dong-Joon ; Kim, Ho-Gyun ; Yun, Won-Young ;
Journal of the Korean Society for Quality Management, volume 35, issue 3, 2007, Pages 1~20
International standards are established by the agreement of many nations' delegates that represent the opinions from all stakeholders such as suppliers, manufacturers, customers, beneficial groups, and governments. The international standards provide all stakeholders with a scientific basis that determines regulations regarding quality, health, environment and other necessary issues. Among many international standards, the well known ISO 9000 quality management system(QMS) has been installed in about 877,770 organizations in 161 countries up until now. This ISO 9000 QMS specifies requirements for detailed contents from supply of resources to delivery to customers for registering QMS certificate. This paper considers business values of ISO 9000 QMS by reviewing literature. We summarize issues related to installment and operation : motives, advantages, disadvantages, problems, obstacles, and lessons. We also summarize the integrated management system(IMS) issues and compare ISO 9000 with Total Quality Management(TQM). We present a comprehensive figure and tables based on the category of the main results of literature.
A Comparative Study on the Efficiency of Service Quality Management System : Focused on the SQI of City and Provincial Office
Yoo, Han-Joo ; Song, Gwang-Suk ;
Journal of the Korean Society for Quality Management, volume 35, issue 3, 2007, Pages 21~36
This article is to analyze the service efficiency of public sector using Data Envelopment Analysis(DEA). We tried to measure the public service quality and overall satisfaction by using several DEA models, degree of combination and top2box which is a little bit different methodology from traditional ones. We used CCR, Super-efficiency and Slack based measure(SBM) model in DEA to measure public service efficiency of the 16 public institutions(7 City Halls and 9 Provincial offices). Since the traditional method based on the measurement model(CCR, BCC) has the fundamental problems without taking account of the existence of slacks inputs and outputs in several efficient units, we suggest to measure the exact amount of efficiency and inefficiency of the public sector and rank analysis many efficient units exactly through the slacks-based measure model(SBM)
Implications of TMF and QuEST Programs to Global Standardization Activities on Internet QoS in the Era of Digital Convergence
Kim, Do-Hoon ;
Journal of the Korean Society for Quality Management, volume 35, issue 3, 2007, Pages 37~46
Our society is increasingly dependent on the Internet, and this trend will be accelerating in the ear of All-IP convergence. As the core infrastructure of the All-IP convergence, the next generation Internet should enable end-to-end Quality of Service(e2e QoS). For that purpose, major international standardization institutes such as ITU(International Telecommunication Union) and IETF(Internet Engineering Task Force) are building the concept and architecture of the Next Generation Network(NGN). However, these institutes focus only on technical issues, and leave many business/policy-oriented challenges unresolved. For example, the standards raised by ITU assume that the entire service delivery process for e2e QoS services is perfectly working. But required is a standardized business interface and process for seamless inter-operations across many stakeholders including ISPs(Internet Service Providers), CPs(Content Providers), so on. On the other hand, TMF(TeleManagement Forum) and QuEST(Quality Excellence for Suppliers of Telecommunication) Forum, global consortiums of telecom operators and vendors, present sets of interface rules and process which playa crucial role as de facto standards: for example, NGOSS/eTOM and TL9000 authorization system. However, these standards focus on telephone services, and provide little principle for the next generation Internet. Our study seeks a way to combine these two strains for a successful implementation of NGN. In particular, we find a missing link in the NGN architecture and the elements that could be complemented with the help of NGOSS/eTOM and TL9000. Finally, presented is a strategic direction that our standardization policy should purse in order to reinforce our global leadership for the next generation Internet.
A study for International Guidelines for Corporate Social Responsibility and Corporate Reporting for Sustainable Development
Kim, Gwang-Sub ; Lee, Byung-Yong ;
Journal of the Korean Society for Quality Management, volume 35, issue 3, 2007, Pages 47~54
CSR(Corporate Social Responsibility) is the subject which has been discussed for a long time, but real preparations of the corporations begin recently. International organizations and global corporation councils have announced their own guidelines about CSR The corporations have to establish responsible departments in their organizations and begin to publish reports which deals with the social responsibility. GRI(Global Reporting Initiative) have launched international guideline for corporate reporting and ISO has progressed making international standard for CSR. This paper is a study about understanding the international regulations tendency of CSR and the trend of Corporate Reporting for their sustainable development of the organizations.
Causal Relationship among Business Criteria in Korean National Quality Award
Moon, Jae-Young ; Lee, Sang-Chul ; Suh, Jae-Hee ; Suh, Yung-Ho ;
Journal of the Korean Society for Quality Management, volume 35, issue 3, 2007, Pages 55~65
The purpose of this study is to analyze the causal relationship among categories in the Korean National Quality Award(KNQA) model. The survey instrument consists of 79 questions from seven categories in the KNQA. Structural Equation Modeling(SEM) is used to analyze the empirical data and estimates the path coefficients among the KNQA categories. The result of this research indicates that Leadership drives systems that create Results through Foundation and Direction. Among eighteen hypotheses, sixteen hypotheses are statistically significant. Especially, this research indicates that Foundation and Direction are important mediating factors.
Management System Practices Analysis for Integrating Management Systems in Korean Marine Equipment Enterprises
Kim, Ho-Gyun ; Park, Dong-Jun ; Jung, Hyun-Seok ;
Journal of the Korean Society for Quality Management, volume 35, issue 3, 2007, Pages 66~74
Organizations worldwide make efforts to develop their management systems for business functions. The representatives of management systems include quality management system(QMS), environmental manage ment system(EMS) and occupational health and safety management system(OHSMS). Implementing EMS and/or OHSMS in addition to QMS requires the integration of separate management systems in alignment with the organization's strategies and goals. Through the questionnaire survey on Korean marine equipment enterprises, this paper deals with the operational practices of management systems and analyzes perceptions about integrated management system(IMS). We found out the degree of perception is not sufficient enough to prepare background for IMS in Korean marine equipment enterprises. The results contribute to solid understanding and successful implementation of IMS.
Development and Application of An Integrated Model for Quality Management Systems
Shin, W.S. ; Yoo, J.S. ; Na, S.B. ;
Journal of the Korean Society for Quality Management, volume 35, issue 3, 2007, Pages 75~87
This paper deals with an integration model of three major quality management systems. The well known global standards such as ISO 9001 quality system, Malcolm Baldrige model, and EFQM model are integrated as a prototype quality system. The proposed model is then applied to help a power generation company to select improvement tasks for enhancing quality management. Here, we discuss three quality management systems, an integration process of the three systems, the integrated model, and a real world application case.
A Study on Certification Activities on Aerospace Quality Management System
Lee, Sung-Ju ; Byun, Jai-Hyun ;
Journal of the Korean Society for Quality Management, volume 35, issue 3, 2007, Pages 88~99
The AS9100 aerospace standard has become the aerospace quality management system standard instead of ISO9001 and MIL-Q-9858A by international aerospace manufacturing companies. The organization which adopts AS9100 standard is to be certified by an independent third party certification body as IAQG requests. The quality management system certification assessor shall utilize the AS9101 standard prepared by IAQG to assess AS9100 organization. In this paper, AS9101 quality system questionnaire is analyzed and scoring method which characterizes AS9101 is reviewed. Score attained can be utilized as an organizational quality index. Practical data gathered by certified assessors from 2002 to 2007 are analyzed and suggested to improve the organization's system operational efficiency based on the analysis results. Suggestions can be utilized by any organization to prepare assessment or to enhance the level of quality system maturity. This study is applicable to the future as well as present aerospace manufacturing activities throughout the world.
The Effectiveness on the Certification of the Defense Quality System
Lee, Sang-Jin ; Park, Yong-Su ;
Journal of the Korean Society for Quality Management, volume 35, issue 3, 2007, Pages 100~106
The objective of this paper is to analyze the effect of the defense quality certification system on the military user's dissatisfaction. In this paper, an empirical research is performed to compare the effectiveness of ISO 9000 : 2000 and Korea Defense Quality Certification system 0050-9000. The research result shows that (1) the Defense Quality system is better than ISO 9000 : 2000 to reduce the military user's dissatisfaction level. (2) the Quality Assurance types 4, 5 have more user's dissatisfaction than types 2, 3. (3) small and medium sized companies have more user's dissatisfaction than large companies.
Design of the Staircase Fatigue Tests for the Random Fatigue Limit Model
Seo, Sun-Keun ; Park, Jung-Eun ; Cho, You-Hee ; Song, Suh-Il ;
Journal of the Korean Society for Quality Management, volume 35, issue 3, 2007, Pages 107~117
The fatigue has been considered the most failure mode of metal, ceramic, and composite materials. In this paper, numerical experiments to asses the usefulness of two Dixon's methods(small and large samples) and 14 S-N methods on assumptions of lognormal fatigue limit distribution under RFL(Random Fatigue Limit) model are conducted for staircase(or up-and-down) test and compared by MSE(Mean Squared Error) and bias for estimates of mean log-fatigue limit. Also, guidelines for staircase test plans to choose initial stress level and step size are recommended from numerical experiments including sensitivity analyses. In addition, the parametric bootstrap method to construct a confidence interval for the mean of log-fatigue limit by the percentile method using a transition probability matrix of Markov chain is presented and illustrated with an example.