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REFERENCE LINKING PLATFORM OF KOREA S&T JOURNALS
> Journal Vol & Issue
Journal of the Korean society for quality management
Journal Basic Information
Journal DOI :
The Korean Society for Quality Management
Editor in Chief :
Volume & Issues
Volume 35, Issue 4 - Dec 2007
Volume 35, Issue 3 - Sep 2007
Volume 35, Issue 2 - Jun 2007
Volume 35, Issue 1 - Mar 2007
Selecting the target year
Causal Relationship among Baldrige Health Care Criteria in Korean University Hospitals
Lee, Sang-Chul ; Suh, Yung-Ho ; Han, Sang-Suk ;
Journal of the Korean society for quality management, volume 35, issue 4, 2007, Pages 1~15
The purpose of this study is to evaluate the causal relationship among the MBNQA health care criteria in Korean University Hospitals. The survey instrument consists of 109 questions based on the seven MBNQA health care criteria: '1.Leadership', '2.Strategic Planning', '3.Focus on Patients Other Customers. Markets', '4.Measurement Analysis Knowledge Management', '5.Human Resource Focus', '6.Process Management', and '7.Results'. Structural Equation Modeling(SEM) is used to analyze the path coefficients among the seven categories. The results indicate that fourteen hypotheses are statistically significant, among eighteen hypotheses. Conclusively, this study found that Leadership drives systems that create Results through Foundation and Direction.
A Study on the Influence of ISO 9001 Quality Management System(QMS) on Employee's Satisfaction
Lee, Hoe-Sik ; Choi, Yong-Jung ; Kim, Yu-Ra ;
Journal of the Korean society for quality management, volume 35, issue 4, 2007, Pages 16~25
The purpose of this study is to research and analyze the influence of ISO 9001 QMS(Quality Management System) certification on the employer's financial goal and the employee' satisfaction. In this study, we could find that ISO 9001 QMS certification influenced eight factors which contribute to employee's satisfaction, and the purpose and background of ISO 9001 QMS certification was analyzed to have a good influence on the employee's satisfaction. In the future, the implementation strategy of ISO 9001 QMS needs to be studied to make the employees satisfied more with their duties and to pursue the employer's financial goals at the same time.
Structural Equation Model for Customer Satisfaction Index for Ubiquitous Home Network System
Chun, Soo-Bong ; Woo, Nam-Min ; Yi, Jae-In ; Sohn, So-Young ;
Journal of the Korean society for quality management, volume 35, issue 4, 2007, Pages 26~37
The demand of ubiquitous home network system is rapidly increasing in Korea as each construction enterprise makes a huge effort to introduce it to apartment complex. However, the design of home network system is rather technology oriented than the customer focused. Lack of knowledge about customer needs is an obstacle in spreading the ubiquitous home network system to the market regardless of technology development. In this paper, we propose a HCSI(customer satisfaction index for home network system) using an SEM(structural equation model) where structural relationship among several factors influential on users' satisfaction is considered. This model enables to calculate the satisfaction index for target customer group so that one can provide necessary feedback information for improvement of the home network system used for each group.
Determining the Importance of Customer Attributes with Kano's Model
Kim, Kyung-Mee O. ;
Journal of the Korean society for quality management, volume 35, issue 4, 2007, Pages 38~51
The House of Quality(HOQ) is used in the development stage to identify important customer attributes and corresponding engineering characteristics. The importance of each customer attribute obtained in the HOQ affects to the quality of the final product or service. Traditionally, such importance is derived based on the assumption that customer satisfaction is linearly proportional to the product performance. In this paper, we propose a nonlinear function so as to relate the product performance with the customer satisfaction according to the Kano model. A performance goal is obtained by maximizing the total customer satisfaction under a cost constraint and the importance of each customer attribute is developed from the performance goal. Therefore, the proposed approach incorporates the Kano categories and the improvement cost in determining the importance of customer attributes.
Robust Design Methodology under Design Constraints
Kim, Kyung-Mo ;
Journal of the Korean society for quality management, volume 35, issue 4, 2007, Pages 52~60
A multi-attribute robust design methodology is presented. This method can be applied where there are various technical constraints in design variables, multiple potentially conflicting design attributes, and uncontrollable noise variables. Two forms of technical constraints, soft and hard constraints, are considered in robust design settings. Specifically, this work presents procedures for integrating two types of design constraints seamlessly on the multiple design attributes, which is achieved through a development of multi-attribute utility formulation. The effectiveness of the overall procedures is tested with the aid of an I-Beam design problem, and results of sensitivity analysis are discussed.
Service Life Prediction for Building Materials and Components with Stochastic Deterioration
Kwon, Young-Il ;
Journal of the Korean society for quality management, volume 35, issue 4, 2007, Pages 61~66
The performance of a building material degrades as time goes by and the failure of the material is often defined as the point at which the performance of the material reaches a pre-specified degraded level. Based on a stochastic deterioration model, a performance based service life prediction method for building materials and components is developed. As a stochastic degradation model, a gamma process is considered and lifetime distribution and service life of a material are predicted using the degradation model. A numerical example is provided to illustrate the use of the proposed service life prediction method.
A Propose of New Classification Indication about Work of Art through Numeric and Multivariate Data Analysis - Focused on the Specialist -
Suh, Myung-Ae ; Ree, Sang-Bok ;
Journal of the Korean society for quality management, volume 35, issue 4, 2007, Pages 67~77
We tried new interpreting about the work of art in this paper. The work of art respects the intention of the artist to make it and interprets intention until now. After critics distinguish by a period, an area that they set to philosophical thought which is the time and interpreted. We set to each one subjectivity and interpreted between artist to make the work of art and appreciator. But in this paper, we tied various criteria which appreciates the work of art. We tried so that we presented the intimacy each other newly. Otherwise we tied with the subjectivity of the individual and are the try to be an objectification low through statistical technique. We looked into the culture and art in the introduction and explain the discussion about the work of art interpreting which the main subject. We set the category 6 area, and explain an each criteria explanation and assessment method. We tried to propose new interpreting as the intimacy to be multi-variate data analysis result of the assessment analysis.
The Relationship between Internal Marketing and Service Quality in Telecommunication Sector
Ahn, Kwan-Young ; Park, Rho-Gook ;
Journal of the Korean society for quality management, volume 35, issue 4, 2007, Pages 78~88
This paper is to investigate the relationship between international marketing and service quality, and the moderating effect of gender in that relationship. The data to make an empirical analysis were gathered from 269 workers in telecommunication sector. Multiple regression analysis revealed that (1) education was positively related with tangibility, reliability, responsiveness, empathy, assurance, and (2) internal communication was positively related with tangibility, reliability, responsiveness, assurance, and (3) delegation of authority was positively related with assurance. Hierarchical multiple regression analysis revealed that (4) compensation was more positively related with reliability in woman, and (5) employment security was more positively related with assurance in man.
Moderating Effect of LOC on the Relationships between Transformational & Transactional Leadership and Organizational Citizenship Behavior
Choi, Chung-Sik ; Ahn, Jong-Tae ; Kim, Jung-Won ;
Journal of the Korean society for quality management, volume 35, issue 4, 2007, Pages 89~100
The Purpose of this study was to investigate the relationship between transformational leadership and organizational citizenship behavior(OCB), and the relationship between transactional leadership and organizational citizenship behavior as well as to test the moderating effects of the Locus of Control(LOC) as the personal characteristics variable. The sample for this study consisted of 356 administrative employees from 18 universities located in Chung-Nam Province. Cronbach's alpha factor analysis, multiple regression analysis and hierarchical multiple regression were used for the statistical methods. The practical implications of the findings and suggestions for future research were discussed.
A Simple Model for Evaluating Product Liability Activities
Lee, Joung-Hee ; Ro, Hyung-Bong ;
Journal of the Korean society for quality management, volume 35, issue 4, 2007, Pages 101~110
This study developed a new model for evaluating activities related to PL(Product Liability), with which our domestic enterprises can more easily assess the actual status of the management of PL than as they could do before. In addition, this model was designed to make the evaluation can be done focusing on the Product safety management cycle, unlike the other PL evaluation models. This model consists of 3 evaluation domains such as evaluations of planning, implementation, and assessment and taking action regarding product safety management. In order to verify that this evaluation model meets its objectives, the researcher directly conducted evaluations of activities related to PL in 3 companies specializing in electric home appliances through visiting them.
The Factors for Service Recovery of Family Restaurant and Mobile Telecommunication Service
Oh, Se-Gu ;
Journal of the Korean society for quality management, volume 35, issue 4, 2007, Pages 111~122
The purpose of the study is to find out the influences of various efforts on service recovery after the failure of the service for the customer satisfaction and a loyalty. The present study finds out the factors directly affecting service recovery and demonstrates the relationship of those factors with customer satisfaction and loyalty. As a result, the important factors for service recovery are an immediate compensation, truthfulness, reaction and assurance
The Effect of Components of Interactivity on Satisfaction, Trust, Commitment and Loyalty in Online Community
Choi, Yong-Gil ; Choi, Dong-Choon ; Lee, Sung-Su ;
Journal of the Korean society for quality management, volume 35, issue 4, 2007, Pages 123~139
This study was to investigate the structural relationships between component of interactivity, satisfaction, trust, commitment and loyalty in online community. For these purpose, the author developed several hypotheses and collected the data from 241 users of online community. The results was as follows. First, Interactivity had a significantly positive direct effect on satisfaction. Second, Interactivity had a positive indirect effect on trust. Third, Satisfaction had a significantly positive effect on trust and trust had a significantly positive effect on commitment. Finally, Satisfaction and trust had a significantly positive effect on loyalty. At the end of this paper, the managerial and theoretical implications, limitations and further research directions were suggested.
Optimal Periodic Preventive Maintenance Schedule When Preventive Maintenance is Imperfect
Kim, Dae-Kyung ; Shin, Sang-Wook ; Lim, Jae-Hak ;
Journal of the Korean society for quality management, volume 35, issue 4, 2007, Pages 140~146
In this paper, we consider a periodic imperfect preventive maintenance(PM) policy in which the system's failure rate after each PM remains unchanged. The system undergoes only minimal repairs at failures between PMs. Exact mathematical formula of the expected cost rate per unit time is derived. Optimal number of PMs and optimal maintenance period are derived by minimizing the expected cost rate per unit time. A numerical example is provided to illustrate the proposed approach under Weibull lifetime distribution.
Design of Rectifying Screening Inspections under a Bivariate Normal Distribution
Hong, Sung-Hoon ; Choi, Ik-Jun ; Lee, Yoon-Dong ; Lee, Min-Koo ; Kwon, Hyuck-Moo ;
Journal of the Korean society for quality management, volume 35, issue 4, 2007, Pages 147~158
Owing to the rapid growth in automated manufacturing systems, screening inspection becomes an attractive practice for removing nonconforming items, and it has been suggested that inspection will essentially become an inherent part of modem manufacturing processes. In this paper, we propose rectifying screening inspections which allow quality practitioners to use performance and surrogate variables interchangeably in real-time applications. Two screening inspections are considered; a statistically-based screening inspection to reduce the current proportion of nonconforming items to a specified AOQ(average outgoing quality) after screening, and an economically-based screening inspection where the tolerance limit is determined so that the expected total cost is minimized. It is assumed that the performance variable and the surrogate variable are jointly normally distributed. For two screening inspections, methods of finding the optimal solutions are presented and numerical examples are also given.
A Change-Point Analysis of Oil Supply Disruption : Bayesian Approach
Park, Chun-Gun ; Lee, Sung-Su ;
Journal of the Korean society for quality management, volume 35, issue 4, 2007, Pages 159~165
Using statistical methods a change-point analysis of oil supply disruption is conducted. The statistical distribution of oil supply disruption is a weibull distribution. The detection of the change-point is applied to Bayesian method and weibull parameters are estimated through Markov chain monte carlo and parameter approach. The statistical approaches to the estimation for the change-point and weibull parameters is implemented with the sets of simulated and real data with small sizes of samples.