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REFERENCE LINKING PLATFORM OF KOREA S&T JOURNALS
> Journal Vol & Issue
Journal of the Korean society for quality management
Journal Basic Information
Journal DOI :
The Korean Society for Quality Management
Editor in Chief :
Volume & Issues
Volume 36, Issue 4 - Dec 2008
Volume 36, Issue 3 - Sep 2008
Volume 36, Issue 2 - Jun 2008
Volume 36, Issue 1 - Mar 2008
Selecting the target year
A Method to Determine the Final Importance of Customer Attributes Considering Statistical Significance
Kim, Kyung-Mee O. ;
Journal of the Korean society for quality management, volume 36, issue 3, 2008, Pages 1~12
Obtaining the accurate final importance of each customer attribute (CA) is very important in the house of quality(HOQ), because it is deployed to the quality of the final product or service through the quality function deployment(QFD). The final importance is often calculated by the multiplication of the relative importance rate and the competitive priority rate. Traditionally, the sample mean is used for estimating two rates but the dispersion is ignored. This paper proposes a new approach that incorporates statistical significance to consider the dispersion of rates in determining the final importance of CA. The approach is illustrated with a design of car door for each case of crisp and fuzzy numbers.
Mutual Information as a Criterion for Evaluating the Degree of the Orthogonality of Nearly Orthogonal Arrays
Jang, Dae-Heung ;
Journal of the Korean society for quality management, volume 36, issue 3, 2008, Pages 13~21
The orthogonality is an important property in the experimental designs. When we use nearly orthogonal arrays(for example, supersaturated designs), we need evaluate the degree of the orthogonality of given nearly orthogonal arrays. We can use the mutual information as a new criterion for evaluating and testing the degree of the orthogonality of given nearly orthogonal arrays.
An Empirical Study on Domestic Small Group Activities of Quality Improvement And Quality Improvement Tools
Kim, Chang-Jun ; Moon, Young-Gil ; Seo, Sun-Keun ;
Journal of the Korean society for quality management, volume 36, issue 3, 2008, Pages 22~33
In this paper, first of all, the driving performance of QCCs(Quality Control Circles) that are stagnant during 10 years are reviewed. And the usage realities and utilization degree of quality improvement tools in the domestic activities of QCCs are empirically analyzed into size of company and type of business. Thus, this empirical study compares the results of past period in 1997
1999 with the results of 6 sigma non-adapting period in 2000
2003 through examining the collections of presentation for Korea Quality Control Circle Meetings. Also, according to the introduction of 6 sigma in QCCs activities the difference of utilization degree for quality improvement tools are analyzed to compare the results of 6 sigma non-adapting period in 2000
2003 with the results of 6 sigma adapting period in 2004
2006. Finally, the utilization degree of 6 sigma tools which follow the driving steps of 6 sigma, DMAIC, are analyzed.
Statistical design of Shewhart control chart with runs rules
Kim, Young-Bok ; Hong, Jung-Sik ; Lie, Chang-Hoon ;
Journal of the Korean society for quality management, volume 36, issue 3, 2008, Pages 34~44
This research proposes a design method based on the statistical characteristics of the Shewhart control chart incorporated with 2 of 2 and 2 of 3 runs rules respectively. A Markov chain approach is employed in order to calculate the in-control and out-of-control average run lengths(ARL). Two different control limit coefficients for the Shewhart scheme and the runs rule scheme are derived simultaneously to minimize the out-of-control average run length subject to the reasonable in-control average run length. Numerical examples show that the statistical performance of the hybrid control scheme are superior to that of the original Shewhart control chart.
Six Sigma Performance Evaluation System and a Case Study for Order-Based Industry
Sung, Su-Gyeong ; Yun, Tae-Hong ; Byun, Jai-Hyun ;
Journal of the Korean society for quality management, volume 36, issue 3, 2008, Pages 45~54
For successful accomplishment of six sigma innovation, one of the most important factor is performance evaluation and proper compensation. Six sigma project teams are well motivated to perform the projects only when their activities are properly evaluated and reasonable compensations are secured. In this paper, a systematic evaluation system of financial effect of six sigma projects is presented for order-based aerospace industry.
A Study on the service improvement case of the Public institution by Kano-Servqual Method - Focus on A Digital Public Library -
Ree, Sang-Bok ; Kim, Myung-Hun ;
Journal of the Korean society for quality management, volume 36, issue 3, 2008, Pages 55~65
From fast service enlargement of the latest economy and industry, importance of service industry is embossed gradually. Service enterprise is pushing on in service quality elevation for strengthening competitiveness to survive on globalization society as manufacturing industry. Service quality elevation adapts as core competitive strategy in enterprise with business environment as continuous competitive advantage. Because Public organization also is developed in service fast, Public organization is trying to offer various service such as service level of enterprise. Each Public organization are trying to satisfy request of citizens as Customer. In this study, presented Kano-Servqual Method which is mixed by Kano's and Servqual model's advantage, each Method had used much in service quality measurement separately. Kano-Servqual Method is applied to the A information library as a public organization and is proved as practical useful method.
A Study on Influence Factors for the Customer Satisfaction in the Automobile Insurance Market
Lee, Ihn-Shik ;
Journal of the Korean society for quality management, volume 36, issue 3, 2008, Pages 66~75
Korean insurance companies recently started to understand that the customer satisfaction can be a critical role affecting sales performance and profit. A number of authors have reported and analyzed service quality factors in the auto insurance. The purpose of this research is to examine influence factors for the customer satisfaction in the auto insurance market. This study is assumed that customer satisfaction factors are composed of prices of service and corporate image as well as service quality factors. 249 questionnaires are gathered and analyzed from persons. The main findings of the empirical study are : First, the influence from prices of service and corporate image is higher than that from service quality factors, Second, repurchase of auto insurance highly correlated to recommendation intention.
Optimal 3G Telecommunication Service Switching Time Considering Telecommunication Quality of Service
Lee, Jong-Ryong ; Choi, kang-Hwa ; Kim, Soo-Wook ;
Journal of the Korean society for quality management, volume 36, issue 3, 2008, Pages 76~86
This paper examines when a consumer in existent telecommunication 2G applies to new telecommunication service 3G from the viewpoint of an option pricing theory. To improve telecommunication quality of service, the consumer applies to 3G. The application means an exchange of 2G for 3G with extra costs such as searching and conversion costs. Since the option to exchange is a right that the consumer can exercise or not, application to 3G is deemed an exercise of the option to exchange at most suitable value of the option. The timing to exercise the option depends on the extra costs and the additional communication benefit from new telecommunication quality of service. These affect an optimal timing to apply to 3G. The optimal applying or switching timing to 3G is when an economic value of the option to exchange is equal to an economic value of the extra costs plus the additional telecommunication quality from new telecommunication service. The option analysis used in this paper is applicable to various industries.
Empirical Validation for Gamer's Personality and Environmental Characteristics To Customer Royalty: The Study of Comparison Between Korean Gamers and Chinese Gamers
Kim, Jeong-Wook ;
Journal of the Korean society for quality management, volume 36, issue 3, 2008, Pages 87~101
This paper studied the determinants affected the gamer's flow and communication on personal factors and environmental factors. The study deeply researched on the influence of flow and communication on customer loyalty, comparing korean gamer's behavior with chinese ones as research objects. As a result for this study, on-line game with high customer loyalty are considered as the more successful ones, resulted in korean gamers more influential on customer loyalty than chinese gamers, and suggested the strategic directions for online game developers and services.
The Impact of Demand Variability in Production-Inventory Systems
Kim, Joon-Seok ;
Journal of the Korean society for quality management, volume 36, issue 3, 2008, Pages 102~111
Literature Review of Service Quality - Focused on Korean Research Papers -
Yang, Hyo-Seok ; Sung, Do-Kyung ; Yoo, Choon-Burn ;
Journal of the Korean society for quality management, volume 36, issue 3, 2008, Pages 112~129
As roles of service industry in economy rises, studies related with service quality were increased continuously. We review 131 papers domestic literatures was published from 2003 during the latest 5 years to 2007 and classify them on service industry, measurement model and research contents. Also, we analyze research contents and suggest future research issues in service management areas.