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REFERENCE LINKING PLATFORM OF KOREA S&T JOURNALS
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Journal of the Korean Society for Quality Management
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Journal DOI :
The Korean Society for Quality Management
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Volume & Issues
Volume 37, Issue 4 - Dec 2009
Volume 37, Issue 3 - Sep 2009
Volume 37, Issue 2 - Jun 2009
Volume 37, Issue 1 - Mar 2009
Selecting the target year
A DEA-based Benchmarking Framework in terms of Organizational Context
Seol, Hyeong-Ju ; Lim, Sung-Mook ; Park, Gwang-Man ;
Journal of the Korean Society for Quality Management, volume 37, issue 1, 2009, Pages 1~9
Data envelopment analysis(DEA) has proved to be powerful for benchmarking and has been widely used in a variety of settings since the advent of it. DEA can be used in identifying the best performing units to be benchmarked against as well as in providing actionable measure for improvement of a organization's performance. However, the selection of performance benchmarks is a matter of both technical production possibilities and organizational policy considerations, managerial preferences and external restrictions. In that regards, DEA has a limited value in benchmarking because it focuses on only technical production Possibilities. This research proposes a new perspective in using DEA and a frame-work for benchmarking to select benchmarks that are both feasible and desirable in terms of organizational context. To do this, the concept of local and global efficiency is newly proposed. To show how useful the suggested concept and framework are, a case study is addressed.
Analysis of Causal Relationship among Performance Factors of Quality Management in Korean Public Enterprises : Using Malcolm Baldrige Non-profit Criteria
Moon, Jae-Young ; Lee, Sang-Chul ; Lee, Dong-Ki ; Suh, Young-Ho ;
Journal of the Korean Society for Quality Management, volume 37, issue 1, 2009, Pages 10~19
The objective of this study is to analyze the causal relationship among Non-profit Criteria of the Malcolm Baldrige National Quality Award(MBNQA) and to compare the casuality among company, hospital and non-profit organization field. The survey instrument consists of 94 questions from the seven categories of the MBNQA. Structural Equation Modeling (SEM) is used to analyze the empirical data and estimates the path coefficients among the MBNQA categories. The result of our research is as follows, First, the Leadership effects on as a driver of all factors. Secondly, the positive effect of the Foundation on the Direction and the System categories, Finally, the positive influence of the Direction on the System categories of the MBNQA model. In this study, most hypothesis are statistically significant.
A Empirical Study on Applying the BSC for Service Quality Development
Kim, Hyung-Wook ; Kwon, Hyuck-Tae ; Oh, Hyung-Seok ;
Journal of the Korean Society for Quality Management, volume 37, issue 1, 2009, Pages 20~28
This study was designed to examine the existing studies on Balanced Score Card(BSC) which is being spot-lighted as the performance system in hotel industries. In addition, this study also examines the effects of BSC on service qualities when applied in service industries. Services business have different features from other manufacturing industries and also highly value the importance of service quality as a factor which can directly affect the performance in service industries. Therefore, the performance system measuring service Qualify need to be developed in terms of BSC. This study is to prove the need of strategic approach to achieve improvements in service quality using BSC. For this study, Statistical similarities were used to prove the interrelationship between service quality and four factor in BSC. However, there was a limit on the statistical and study model. To overcome the problems, more related studies need to be followed up for a general use.
Economic-Statistical Design of VSSI Cause-Selecting Charts Considering Two Assignable Causes
Jung, Min-Su ; Lim, Tae-Jin ;
Journal of the Korean Society for Quality Management, volume 37, issue 1, 2009, Pages 29~39
This article investigates economic-statistical design of VSSI(variable sampling size and interval) cause-selecting charts considering two assignable causes. We consider a process which is composed of two dependent sub-processes. In each sub-process, two kinds of assignable cause may exist. We propose a procedure for designing VSSI cause-selecting charts, based on Lorenzen and Vance model. Computational experiments show that the VSSI cause-selecting chart is superior to the FSSI cause-selecting chart in the economic-statistical characteristics, even under two assignable causes.
Empirical Validation for the Effects of Perceived Characteristics of Online Product Message on Persuasion
Lim, Sang-Hyun ; Kim, Jeong-Wook ;
Journal of the Korean Society for Quality Management, volume 37, issue 1, 2009, Pages 40~55
This research is an empirical study to analyze the factors that affect users' acceptance & diffusion of online product message. Today many people use the product message/information on the internet, before they make decision to buy something in online/offline environment. This paper proposes the site design look, enjoyment, and usefulness as message perception factors. And we examine the relationship among the perception factors, message credibility, acceptance & diffusion. The purpose of this paper is threefold. First, we examine the relationship between as perception factors and the credibility assessment of the message by customers. Second, we will show the effect of message credibility on the message acceptance & diffusion. Third, we try to present some theoretical and empirical implication through the result of our studies.
A Measure for Service Quality of University Dormitory and Importance - Performance Analysis
Riew, Moon-Charn ;
Journal of the Korean Society for Quality Management, volume 37, issue 1, 2009, Pages 56~68
A measure for service quality of university dormitory is developed to gain a better understanding of the quality issues that impact on students' experiences and to improve service quality. Literature survey, thorough discussion with staff members and a pilot test are utilized to elicit attributes of service quality. Factor analysis is used to group the service quality attributes into dimensions. The resulting measure is consisted of 6 dimensions; competence, attitude, facility, amenity, security and discipline. Importance-performance analysis is utilized to verify which factors to be focused on with high Priority to improve dormitory service.
Performance Analysis for Supply Chain Quality Management
Kim, Tai-Kyoo ; Hyun, One-Soon ;
Journal of the Korean Society for Quality Management, volume 37, issue 1, 2009, Pages 69~79
Supply Chain Management is the process of planning, implementing and controlling the operations of the supply chain to satisfy customer requirements as efficiently as possible. It spans all movements and storage of raw materials, work-in-process inventory, and finished goods from point-of-origin to point-of-consumption. Korean Standards Association claims the Supply Chain Quality Management(SCQM) as a win-win model of organizations among the supply chains for the best product/service quality to final customers. The SCQM is focused on quality of product/service and will do much for improving manufacturing performance between customer and suppliers. Consulting-teams make every effort to design suitable solution for constructing solutions and improving the performance. This study is to analyze the performance of SCQM consulting, from July of 2007 to June of 2008, and would provide some guidelines to design the optimal consulting models and develop guidebooks.
A Study on the Measurement of Service Efficiency using DEA - Focused on the SQI of Five Domestic Banks in Korea -
Kim, Jin-Wang ; Yoo, Han-Joo ; Song, Gwang-Suk ;
Journal of the Korean Society for Quality Management, volume 37, issue 1, 2009, Pages 80~90
Nowadays, there are many companies which employ the SQI measurement to assess service quality. The purpose of this study is to measure the service efficiency for Bank Industry. In this paper, we tried to measure the efficiency of service quality and overall customer satisfaction by using Data Envelopment Analysis(DEA). Rather than using the usual method of converting the Service Quality Index(SQI) into mean value, we applied CCR/BCC models in DEA to service quality efficiency. Also, DEA/PS Model is recommended as appropriate model for evaluating service efficiency by complementing the shortfalls of the weighted value of DEA Model. In this study, six dimensions of service quality were considered as input variables and output variables(overall customer satisfaction, reusing intention, and word of mouth). The result of this study statistically verifies that 5 DMUs are relatively efficient, and intensive activities for service efficiency are needed for 20 sample branches. Managerial implications based on the analysis were suggested.