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REFERENCE LINKING PLATFORM OF KOREA S&T JOURNALS
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Journal of the Korean society for quality management
Journal Basic Information
Journal DOI :
The Korean Society for Quality Management
Editor in Chief :
Volume & Issues
Volume 37, Issue 4 - Dec 2009
Volume 37, Issue 3 - Sep 2009
Volume 37, Issue 2 - Jun 2009
Volume 37, Issue 1 - Mar 2009
Selecting the target year
Selection of Suppliers Using the Analytic Network Process
Jung, Uk ; Chang, Byeong-Yun ;
Journal of the Korean society for quality management, volume 37, issue 4, 2009, Pages 1~9
Supplier selection process is one of the most important arenas of production and logistics management for many companies. This study explores the application of the analytic network process (ANP) approach for the evaluation of suppliers based on several different evaluation criteria. The ANP approach in this study is capable of providing priorities of suppliers that capture network relationships among several evaluation criteria which are not independent. Therefore this study provides value to practitioners by providing a generic model for supplier selection. In addition, for researchers, it demonstrates further research possibilities for more complex decision making problems using ANP.
Method determining level of Noise Factor of Taguchi Method under various probability distribution
Ree, Sang-Bok ;
Journal of the Korean society for quality management, volume 37, issue 4, 2009, Pages 10~15
In this paper, we propose new methods which is to determine level of noise factor. Even Taguchi give level of noise factor which is best(or maximum) and worst(or minimum) condition, we give level of noise factor which is representative value by observing noise factor frequency. Sometimes level of noise factor is given one, two and three. We know this method is more fit in real fields.
Bayesian Estimation for Inflection S-shaped Software Reliability Growth Model
Kim, Hee-Soo ; Lee, Chong-Hyung ; Park, Dong-Ho ;
Journal of the Korean society for quality management, volume 37, issue 4, 2009, Pages 16~22
The inflection S-shaped software reliability growth model (SRGM) proposed by Ohba(1984) is one of the most commonly used models and has been discussed by many authors. The main purpose of this paper is to estimate the parameters of Ohba's SRGM within the Bayesian framework by applying the Markov chain Monte Carlo techniques. While the maximum likelihood estimates for these parameters are well known, the Bayesian method for the inflection S-shaped SRGM have not been discussed in the literature. The proposed methods can be quite flexible depending on the choice of prior distributions for the parameters of interests. We also compare the Bayesian methods with the maximum likelihood method numerically based on the real data.
Design of Screening Procedures Using a Surrogate Variable with Specified Producer's and Consumer's Risks
Hong, Sung-Hoon ; Jung, Min-Young ;
Journal of the Korean society for quality management, volume 37, issue 4, 2009, Pages 23~30
When the measurement method for a performance variable is destructive or expensive, it is profitable to replace the performance variable with a highly correlated surrogate variable. In this paper we propose screening procedures using a surrogate variable with specified producer's and consumer's risks. Blending the basic concepts of acceptance sampling plans and screening procedures, the proposed model can be used effectively by quality professionals. Two models are considered: the normal model with dichotomous performance and continuous surrogate variables, and the bivariate normal model with continuous performance and surrogate variables. It is assumed the surrogate variable given the performance variable is normally distributed in the normal model, and performance and surrogate variables are jointly normally distributed in the bivariate normal model. For the two models, producer's and consumer's risks are derived, and methods of finding the optimal screening procedures are presented. Numerical examples are also given.
An Empirical Comparative Analysis Between Kano and Improved Kano Methods
Yoon, Jae-Wook ; Lee, Hee-Young ;
Journal of the Korean society for quality management, volume 37, issue 4, 2009, Pages 31~42
Various studies have been undertaken in order to effectively understand customer requirements. Kano proposed a dualistic approach, physical fulfillment and customer satisfaction, to differentiate Attractive, Must-be, One-dimensional quality attributes. As there were a few limitations on the Kano's method, researchers have proposed improved methods. However, there have been few empirical evidences that the improved methods are superior to the original Kano's method for identifying relevant quality attributes. The objective of this study is to provide a comparative study on Kano and improved Kanomethods based on empirical analysis of quality attributes on University services. For the analysis of the questionnaire formats, the Kano's original 5 scale questionnaire is more effective than improved methods, direct and 3 scale questionnaire. For the analysis of evaluation methods, the original Kano and Timko's method using the evaluation table are more effective than quantifying methods, Domouchel and Lim's methods.
A Study on the Relationship of Process Quality, Outcome Quality, and Management Performance - Combination of Service Quality and BSC Concept for Insurance Industry -
Kim, Hyung-Wook ;
Journal of the Korean society for quality management, volume 37, issue 4, 2009, Pages 43~51
This study was designed to analyze the relationship of process quality, result quality and management performance in Korean insurance industry. For this study the linkage scheme of service quality concept is used on PZB model and BSC(Balances Score Card) system. In the linkage model, the 5 service qualitry factors used in PZB model are used as the result quality variables, and internal process factor, learning/growth factor in BSC are used the process quality variables affecting the result quality variables. And also customer satisfation factor and financial performance index are used as the management performance variables. In the ivsurance industry, the process quality variables were verified to meaningfully affect the result quality variables, and the result service quality variables were verified to affect the management performance indices. As the result, the process quality and the service quality must be emhanced for the competitiveness of Korean insurance industry.
Three Modes of Three Sets Type Korean Keyboards and Unified Designs for North and South Koreas
Kim, Kuk ;
Journal of the Korean society for quality management, volume 37, issue 4, 2009, Pages 52~60
The North and South Koreas have different standards for computer keyboard designs, though both are two sets type keyboards. We expect that the unified design will be three sets type as the third standard. Korean keyboards of three sets type are classified as 3 modes in this paper, such as limited models, medium models, and extended models. Based on design principles of three sets type, 27, 29, 30, 36, and 38 keys models for a unified standard are suggested.
An Analysis of Operational Efficiency for the Career & Counseling Jobs in Universities using DEA
Kim, Houng-Yu ; Ahn, Seo-Kyoo ; Lee, Jong-Gu ;
Journal of the Korean society for quality management, volume 37, issue 4, 2009, Pages 61~70
This paper introduces quantitative tools for evaluating the relative efficiency of Career & Counseling Jobs in universities. As tools, it uses Data Envelopment Analysis (DEA) developed by Charnes and Cooper. It finally selects 29 DMUs which are listed on the Ministry Of Education, Science And Technology(http://academyinfo.go.kr). We measures the technical efficiency of each DMU with the use of DEA-CRS, rather then DEA-VRS because DEA-CRS not only compares relative efficiencies but also implicitly considers economies of scale based on the assumption of linearity. We run a linear programming model Frontier Analyst Program for the estimation of the relative efficiencies of each DMU. The model also indicates the precise amount of inefficiencies for each input, which mean how much inputs are wasted for a given output and how much the university is inefficiently operated. This analysis helps to give guideline for the organization to construct a futureoriented operational strategy and also to show clear picture of contents of mismanagement for the past. The details of mismanagement are to be identified, analysed and finally corrected.
A study on healthcare institution selection of healthcare consumers using theory of consumption values : Focusing on relations among clinics or small sized hospitals, general hospitals, and large-sized hospitals
Kim, Yang-Kyun ; Kim, Jun-Seok ;
Journal of the Korean society for quality management, volume 37, issue 4, 2009, Pages 71~86
The healthcare environment today is changing rapidly with factors of healthcare consumers in selecting medical institutions also altering at a fast pace under the circumstances. In this study, the theory of consumption values established by Sheth in 1991 is adopted in order to examine particular value affecting consumer selection of healthcare institutions. For the purpose of this study, healthcare consumers were surveyed using questionnaires developed based on the five values of Sheth supplemented by value of effort to acquire hospital information and value in health. Consequently, 24 consumption values affecting selection process were confirmed through discriminant analysis. As a result of regression analysis on factors affecting consumer selection of healthcare institution, effort to acquire hospital information and age among demographic characteristics of respondents are determined important predictors for consumer selection of general hospitals over clinics or small-sized hospitals. Further, service, reputation scale of healthcare institution among functional values and importance of health and effort to acquire hospital information among value in health are identified as significant predictors for consumer selection of large-sized general hospitals over clinic or small-sized hospitals. This study suggests not only vital implications for marketing strategy of healthcare institutions, but also methods to promote positive image for healthcare providers. In addition, this study closely examines the cause of the leaning phenomenon of healthcare comsumers toward large-sized general hospitals.
Effects of Country-image on Expectation of Medical Tour
Kim, Sang-Man ; Choi, Moon-Kyung ; Oh, Jae-Young ;
Journal of the Korean society for quality management, volume 37, issue 4, 2009, Pages 87~99
Medical tourism is a contemporary phenomenon which has its root in both tourism and health service. Especially, Korea's medical tourism market has grown dramatically after activation of foreign patient attraction law. The purpose of this study is to find out which is the most influential factors among political, economic, relative and national image in case of Japanese tourists when they purchase Korean medical tourism. This study estimates the Japanese tourists' Trust in the Korean health service quality and tourism service quality. It means perception of medical tourism. The results are as follows; The political, relative and economic image not have any significant influences on tourism service and trust in health service quality. And just the national image has a positive influence on tourism service and trust in health service quality. Tourism service quality is related with trust in the health service quality. Trust in health service quality is only related with purchase intention of medical tourism. The implications of this study are: First, the national image factors such as thoughtfulness, high education and polite attitude should be utilized as a Korea medical tourism marketing strategy to differentiate itself from the other foreign country in Japan. Next, the differentiated national image in Japan will be the most important factors for Korean hospital and tourism companies to attract medical tourists.
A Study on the Development of PSEI and Measurement of Service Efficiency in Public Sector
Song, Gwag-Suk ; Baek, Pil-Ki ; Yoo, Han-Joo ;
Journal of the Korean society for quality management, volume 37, issue 4, 2009, Pages 100~110
The customer-driven efficiency evaluation has been in the mainstream of public administration research, since the 1980s. However, there have been relatively fewer efficiency evaluation research in public administration compared to those of public institutions. This paper is to analyze the service efficiency of public sector using Data Envelopment Analysis(DEA). We suggested two stage DEA model to accomplish efficiency evaluation that an operation and performance characteristic of the public institution were reflected and then the number of the government employee and tax expenditure per residents were used as the input elements at the 1st stage and four integrated service dimensions were used as the output elements. At 2nd stage, four integrated service dimensions and citizen's satisfaction were used as the input and output elements respectively. In addition, we suggested PSEI(Public Service Efficiency Index) which showed the efficiency of the public sector using the two stages efficiency result. According to the results for '07, there were no efficient institutions among 15 DMUs and the most efficient public institution was K(0.9150). In case for '08 analysis, there was only one efficient DMU.