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REFERENCE LINKING PLATFORM OF KOREA S&T JOURNALS
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Journal of the Korean Society for Quality Management
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Journal DOI :
The Korean Society for Quality Management
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Volume & Issues
Volume 38, Issue 4 - Dec 2010
Volume 38, Issue 3 - Sep 2010
Volume 38, Issue 2 - Jun 2010
Volume 38, Issue 1 - Mar 2010
Selecting the target year
Data Technology: New Interdisciplinary Science & Technology
Park, Sung-Hyun ;
Journal of the Korean Society for Quality Management, volume 38, issue 3, 2010, Pages 294~312
Data Technology (DT) is a new technology which deals with data collection, data analysis, information generation from data, knowledge generation from modelling and future prediction. DT is a newly emerged interdisciplinary science & technology in this 21st century knowledge society. Even though the main body of DT is applied statistics, it also contains management information system (MIS), quality management, process system analysis and so on. Therefore, it is an interdisciplinary science and technology of statistics, management science, industrial engineering, computer science and social science. In this paper, first of all, the definition of DT is given, and then the effects and the basic properties of DT, the differences between IT and DT, the 6 step process for DT application, and a DT example are provided. Finally, the relationship among DT, e-Statistics and Data Mining is explained, and the direction of DT development is proposed.
Statistical Design of CV-CUSUM Control Chart Using Fast Initial Response
Lee, Jung-Hoon ; Kang, Hae-Woon ; Hong, Eui-Pyo ; Kang, Chang-Wook ;
Journal of the Korean Society for Quality Management, volume 38, issue 3, 2010, Pages 313~321
The coefficient of variation represents the ratio of the standard deviation to the mean, and it is a useful statistic for comparing the degree of variation from one data series to another, even if the means are drastically different from each other. Recently, the CV control chart is developed for monitoring processes in such situations. However, the CV control chart has low performance in detecting small shift. Due to the development of equipment and technique, currently, small shift of process occurs more frequently than large shift. In this paper, we proposes the CV-CUSUM control chart using CUSUM scheme which is cumulative sum of the deviations between each data point and a target value to detect a small shift in the process. We also found that the FIR(fast initial response) CUSUM control chart is especially valuable at start-up or after a CV-CUSUM control chart has signaled out-of-control.
A study on the influence of warning signs perception on consumer behavior.
Kim, Chang-Nam ; Yoo, Han-Joo ;
Journal of the Korean Society for Quality Management, volume 38, issue 3, 2010, Pages 322~332
In this study, the effectiveness of the warning signs was investigated. n order to survey, adult men and women surveyed 131 peoples. Findings are as follows. Warning level, warning statements, warning size, warning location, warning color is influenced consumers' perception level. However, the location of warning labels, the number of alerts, warnings, symbol type, fonts had no impact on the level of perception. In addition, Awareness have a positive impact on repurchase intention and recommend intention.
The Impact of Aircraft Spare Engine & Module's Inventory Level on Operational Availability
Lee, Sang-Jin ; Bai, Ju-Kun ; Kim, Min-Gyu ;
Journal of the Korean Society for Quality Management, volume 38, issue 3, 2010, Pages 333~339
It is difficult to determine an optimal inventory level of aircraft engine and modules to achieve the target operational availability since F100-PW-200 & 229 engines of the F-16 & KF-16 aircraft are consisted of 5 modules with different failure rates and costs. This study presents a decision model, combining an integer programming problem and a regression metamodel. Data for the metamodel was attained from results of a simulation model, that represents operational and repair process of F-16 and KF-16. The objective function of an integer programming problem is maximizing the operational availability, representing pessimistic circumstances. Finally, an integer programming problem with a metamodel can make an optimal decision of the inventory level.
A Study on Improvement of Market Share Rate in Open Market through Service Quality Improvement
Lee, Won-Hyung ; An, Jin-Oh ; Kim, Yong-Soo ;
Journal of the Korean Society for Quality Management, volume 38, issue 3, 2010, Pages 340~353
Properly designed and well-executed services enable e-commerce companies to capture the unique needs and preferences of customers, help them build customer loyalty, and thereby, strengthen their competitiveness in the marketplace. An object of this study is the new open-market company and it has only 3 percent of the market share. Therefore, it is needed to raise the market share by improving the service qualities. This article presents a six sigma project for service quality improvement in the open-market company. This study was carried out based on five steps of DMAIC which is six sigma technique. First, a defect rate was defined as unsatisfaction rate. In addition, 50-people data was analyzed and it was shown that the defect level was 2.5 sigma level. In this study, in order to raise the sigma level, novel eight action items were determined based on SIPOC, FDPM, cause and effect diagram, matrix chart, Pareto chart and statistical analysis.
A Fault Detection of Cyclic Signals Using Support Vector Machine-Regression
Park, Seung-Hwan ; Kim, Jun-Seok ; Park, Cheong-Sool ; Kim, Sung-Shick ; Baek, Jun-Geol ;
Journal of the Korean Society for Quality Management, volume 38, issue 3, 2010, Pages 354~362
This paper presents a non-linear control chart based on support vector machine regression (SVM-R) to improve the accuracy of fault detection of cyclic signals. The proposed algorithm consists of the following two steps. First, the center line of the control chart is constructed by using SVM-R. Second, we calculate control limits by variances that are estimated by perpendicular and normal line of the center line. For performance evaluation, we apply proposed algorithm to the industrial data of the chemical vapor deposition process which is one of the semiconductor processes. The proposed method has better fault detection performance than other existing method
The aims of innovation and innovation strategy as the determinants of firm performance in the service sector
Park, Da-Hyoun ; Park, Sang-Wook ;
Journal of the Korean Society for Quality Management, volume 38, issue 3, 2010, Pages 363~377
Although the importance of the service sector has been highlighted recently, service innovation remain under-researched by scholars. Innovation research based on manufacturing sector suggests that innovation strategy varies according to the objectives of innovation and has a positive influence on firm performance. To investigate the path that links the objectives of innovation, innovation strategy used and firm performance, this study develops a conceptual model of service innovation from the literature and tests the Structural Equation Model(SEM) using STEPI (Korea's Science and Technology Policy Institute) data. We could identify the causal relationships both between the objectives of innovation and innovation strategy and between innovation strategy and firm performance in service as in manufacturing, but we also found that the results of the empirical study for the service industry, in particular, the empirical results on the relationship between the aims of innovation and innovation strategy used, are quite different from those for manufacturing.
Analyzing the Causal Relationship between Qualities, Satisfaction, and Trust in Public Services: an Intermediary Customer Perspective
Rha, June-Young ;
Journal of the Korean Society for Quality Management, volume 38, issue 3, 2010, Pages 378~390
From the perspective of employees working for public service agencies, we analyzed the causal relationship between service quality, relationship quality, design quality, customer satisfaction, and trust in public services. We conduct statistical analyses on the quality attributes we derived from a critical incident technique(CIT) analysis and build a measurement model, which has a second-order hierarchical structure. Survey data was collected from social work, childcare, and healthcare services. Using a structural equation modeling method, we identify a causal model and simultaneously estimate factor loadings and path coefficients. We find that all the quality dimensions are antecedents to satisfaction and then satisfaction precedes trust. The results show that service quality and design quality mediate in parallel the effect of relationship quality on satisfaction and both relationship and design qualities have stronger effects on satisfaction rather than service quality.
Improve the Quality of Public Medical Centers for the Static, Dynamic Efficiency Analysis
Moon, Jae-Young ; Kim, Yong-Tea ;
Journal of the Korean Society for Quality Management, volume 38, issue 3, 2010, Pages 393~407
The purpose of this study is to analysis relative efficiency and efficiency in process of time. Thus we use panel data of 34 local public medical centers between 2003 and 2005 to use DEA and Malmquist analysis. The result of our this study is as flow; first, The results of static efficiency of 34 local public medical centers show 10 CCR model and 23 BCC model which is difference of efficiency by economic of scale. Second, a cause of increased efficiency is not only change of technology but also change of efficiency to management system index show between 2003 and 2005 by Malmquist analysis and contracting-out is higher than direct management between 2004 and 2005. That means efficiency of local public medical centers is their own effort and innovation not government subsidies.
A Note on Determining the Level of Noise Factor for Smaller-the- Better Characteristics
Yun, Won-Young ; Seo, Sun-Keun ;
Journal of the Korean Society for Quality Management, volume 38, issue 3, 2010, Pages 408~412
In this note, we deal with a design problem for determining the levels of noise factors in the Taguchi method. Recently, Ree(2009) proposed a new method to determine the levels of noise factors that is dependent on the distribution of the noise factors. We discuss the original suggestion from Taguchi method, propose a way to compare the two methods and investigate the performance(mean square error) of two proposals by examples.
Mixture response surface methodology for improving the current operating condition
Lim, Yong-B. ;
Journal of the Korean Society for Quality Management, volume 38, issue 3, 2010, Pages 413~424
Mixture experiments involve combining ingredients or components of a mixture and the response is a function of the proportions of ingredients which is independent of the total amount of a mixture. The purpose of the mixture experiments is to find the optimum blending at which responses such as the flavor and acceptability are maximized. We assume the quadratic or special cubic canonical polynomial model over the experimental region for a mixture since the current mixture is assumed to be located in the neighborhood of the optimal mixture. The cost of the mixture is proportional to the cost of the ingredients of the mixture and is the linear function of the proportions of the ingredients. In this paper, we propose mixture response surface methods to develop a mixture such that the cost is down more than ten percent as well as mean responses are as good as those from the current mixture. The proposed methods are illustrated with the well known the flare experimental data described by McLean and Anderson(1966).
A study on the effect of employment flexibility on the business performance in the computer programming, system consultancy and related service industry
Cho, Jae-Jeong ; Rhew, Sung-Yul ;
Journal of the Korean Society for Quality Management, volume 38, issue 3, 2010, Pages 425~438
This study investigates what effects employment flexibility have on the business performance in the computer programming, system consultancy and related services. An analysis of the effects of employment flexibility on outcomes of human resource management revealed that companies which had a higher proportion of temporary agency workers and adjusted employment more frequently had higher turnover rates. The study also showed that the higher the proportion of non-regular workers, outsourcing and the easier it was to adjust working hours, the higher the absence rate. Meanwhile, companies that made employment adjustments more often showed higher defect rates and lower customer satisfaction. It was also found that in companies with a higher proportion of outsourcing and higher possibility of employment adjustments, workers were less interested in new technologies.
A Case Study of a Six Sigma Project for Improving Assembly Line of Auto-Part Manufacturing Company
Jung, Min-Young ; Lee, Young-Nam ; Hong, Sung-Hoon ;
Journal of the Korean Society for Quality Management, volume 38, issue 3, 2010, Pages 439~448
Since the six sigma strategy was first introduced to Motorola in 1987, it has been taken as an important business strategy to strengthen the competitiveness of leading companies in the global competitiveness environm ent. This paper presents a six sigma project to reduce the cycle time of assembly line in a medium size automotive part company. The project follows a structured methodology of DMAIC cycle which consists of Define, Measure, Analyze, Improve, and Control. A CTQ is determined based on COPQ analysis, and a process map is utilized for identifying process input variables. As a result of the project, two assembly lines are converted to cell line production lines. The cycle times become 55 sec./unit and 64 sec./unit from 64 sec./unit and 83 sec./unit at the beginning of the project, respectively.
An Empirical Study of influence Factor to TPM Performance in medium and small enterprises
Choi, Moo-Ho ; Ree, Sang-Bok ;
Journal of the Korean Society for Quality Management, volume 38, issue 3, 2010, Pages 449~462
In this Paper, We analyzed influence Factor to TPM Performance in medium and small enterprises by empirically. By Literature survey, We hypothesize education training and 5S influence to individual improvement, independence maintenance, planning and foresight, which also influence to flexibility, total equipment performance, quality, which finally influence to lower cost, delivery date. To analyze empirically, we survey questionnaire in medium and small enterprises being below 300 people. From statistical analysis, 7 hypotheses are rejected, which is different existing research. This is analyzed that reflect actuality that medium and small enterprises is different from large enterprises. We expect that result of this treatise does concentration effort in important factor to get TPM performance in medium and small enterprises.
A Study on the Evaluation of Efficiency in the Korean Small and Medium sized Construction Firms
Kim, Hyuk ; Yoo, Han-Joo ; Song, Gwang-Suk ;
Journal of the Korean Society for Quality Management, volume 38, issue 3, 2010, Pages 463~474
In this study, we evaluate the efficiency of Construction Industry using Data Envelopment Analysis(DEA). Since the Construction Industry has been traditionally operated through competition, it is important to measure the efficiency. In this paper, we empirically analyze the Efficiency of the 50 Korean Construction Industry. In detail, we used the scale of efficiency in order that efficiency cannot be affected by the total technical efficiency of each company and the scale of DMU by applying CCR or BBC model. Also, we analyzed the changes of measurement DEA model score. we adopted the basic DEA, RTS Region and MPSS(Most Productive Scale Size) method which are combined with efficiency measurement model in order to analyze the operational status. Furthermore, by complementing the shortfalls of the scale efficiency value of the DEA Model, RTS Region Model can be recommended to be appropriate in the evaluation of ideal input/output Quantity. In particular, input variables are total assets, construction capacity, the technical staff and output variables are sales volume, operating income. The result of RTS Region and MPSS shows that 9 DMUs of the efficiency frontier in the Construction Industry are analyzed to be relatively efficient DMUs, and 41 DMUs are analyzed to be inefficient DMUs, and finally inefficient DMUs are separated with Region 1 and Region 6.