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REFERENCE LINKING PLATFORM OF KOREA S&T JOURNALS
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Journal of the Korean Society for Quality Management
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Journal DOI :
The Korean Society for Quality Management
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Volume & Issues
Volume 40, Issue 4 - Dec 2012
Volume 40, Issue 3 - Sep 2012
Volume 40, Issue 2 - Jun 2012
Volume 40, Issue 1 - Mar 2012
Selecting the target year
The Evolution of Research on Quality: Papers Published in Journal of the Korean Society for Quality Management (2007-2011)
Lee, Don-Hee ; Kim, Youn-Sung ; Lee, Dong-Won ; Cho, Jung-Rae ;
Journal of the Korean Society for Quality Management, volume 40, issue 2, 2012, Pages 94~105
DOI : 10.7469/JKSQM.2012.40.2.094
The purpose of this study is to identify and classify main research streams and trends on papers published in Journal of the Korean Society for Quality Management (JOKSFQM) during a five year period, from 2007 to 2011. 228 papers published during the period were collected for the study and analyzed to classify dimensions of research in terms of research themes, methods, and industries, etc. The results of the study showed that the 28 of 36 themes, which are presented by the Korean Society for Quality Management (KSFQM), are related to quality issues and new six themes are studied. The total of 34 themes is classified into seven research categories based on previous studies as follows: 32 % of process areas, 30.3% of leadership, 7.5% of customer and market focus, 5.6% of organizational performance, 6.6% of strategic planning, 1.3% of workforce, and 15.8% of other areas. The results indicate that quality related research need to reflect new demands of rapidly changing business market environment, such as innovation, ethic, and/or social responsibility, etc.
A Case Study on the Quality Costs in a ICT Industry
Hwang, Gee-Hyun ;
Journal of the Korean Society for Quality Management, volume 40, issue 2, 2012, Pages 106~116
DOI : 10.7469/JKSQM.2012.40.2.106
This paper aims to develop the adequate quality cost model at a company which delivers ICT(information communication technology) services. One particular business unit was in the first instance selected and quality costs were then analysed at an organization level, for a department and for specific processes. Some areas were determined for quality improvement at each level and their causes were also investigated. However, the existing PAF(prevention, appraisal and failure) models reveled some limitations because the ICT services company included the different number of large and complicated business processes. The PAF model did not sufficiently highlight the detailed causes of failure costs. It did not also stimulate the relevant department`s strong responsibility to improve such problems. Both micro PAF and process cost models were proposed in order to cope with this. In final, it explains the relationship between six sigma and quality costing, suggesting how to use the quality costing results as a means of promoting either continuous improvement or innovation in a case company.
Optimal Design of Accelerated Degradation Tests under the Constraint of Total Experimental Cost in the Case that the Degradation Characteristic Follows a Wiener Process
Lim, Heon-Sang ;
Journal of the Korean Society for Quality Management, volume 40, issue 2, 2012, Pages 117~125
DOI : 10.7469/JKSQM.2012.40.2.117
For the highly reliable products, an accelerated degradation test (ADT) is a useful tool which has been employed in industry to obtain reliability-related information within an affordable amount of time and cost. In an ADT, as all other reliability tests, it is important to carefully design the ADT beforehand to obtain estimates of the quantities of interest as precisely as possible. In this paper, optimal ADTs are developed assuming that the constant-stress loading method is employed and the degradation characteristic follows a Wiener process. Under the constraint that the total cost does not exceed a pre-specified budget, the stress levels, the number of test units allocated to each stress level and the number of measurement (termination time) are determined such that the asymptotic variance of the maximum likelihood estimator of the q-th quantile of the lifetime distribution at the use condition is minimized.
The Impact of Social Responsibility Management Certification on Venture Company`s Formation of Organizational Trust
Yoon, Heon-Deok ; Sung, Jong-Su ;
Journal of the Korean Society for Quality Management, volume 40, issue 2, 2012, Pages 126~144
DOI : 10.7469/JKSQM.2012.40.2.126
Lately, the importance of social responsibility of venture companies is becoming highlighted in Korea.This study is to empirically suggest that the practice of social responsibility by venture companies will become the foundation for formation of the organizational trust and for the sustainable growth of the organization. The certification on social responsibility for venture companies has been conducted for past five year and based on the research on difference of organizational validity on companies that are certified and non-certified by its practice of social responsibility, we`ve found organizational trust difference in two groups; the companies that already formed organizational trust did not have new mediation effect due to organizational commitment but the non-certified companies that did not have organization trust created new medication effect from organizational commitment. This can be understood that the organizational commitment effect through social responsibility is already formed for companies that have created organizational trust through social responsibility certification. The organizational infrastructure is needed for sustainable growth and development of an organization; therefore, the differentiated organizational trust for social responsibility certified organization will become the infrastructure for growth of the certified organizations.
A Study on the Evaluation of the Service Quality and Revisit Intention in the Defense Logistics Support
Woo, Kwang-Ho ; Shim, Sang-Ryul ;
Journal of the Korean Society for Quality Management, volume 40, issue 2, 2012, Pages 145~155
DOI : 10.7469/JKSQM.2012.40.2.145
The purpose of this study is to suggest the direction of improving service quality in the defense logistics support. For this, this study compares and analyzes the perceived service quality between customer(using unit) and defense logistics support unit by using SERVPERF model. Supply, military meals, and maintenance are carrying out the mission as core function of defense logistics support and also encounter with customer. In this empirical analysis, the service quality is composed of four factors, and there are significant difference in perception level of service quality between them. Also, the relationship between factors of service quality and revisit intention shows significant difference statistically, and the customer orientation and responsiveness are key affecting factors on revisit intention.
A Study on the Priorities of Quality Dimensions for the Quality Competitive Advantage
Kim, Sung-Hong ;
Journal of the Korean Society for Quality Management, volume 40, issue 2, 2012, Pages 156~165
DOI : 10.7469/JKSQM.2012.40.2.156
The objective of this study is to identify the critical dimensions of comprehensive quality and to prioritize them for improvement of the quality competitive advantage. The critical dimensions, sub-dimensions and measurement items of comprehensive quality were abstracted from literature of quality, and constructed a model of hierarchical structure. 115 experts in four groups(supplier, buyer, consultant, and professor) were participated in pair-wise comparison of quality dimensions, but some of these responses were removed because the overall consistency of evaluator judgements exceed the acceptable ratio of 0.10. The priorities of quality dimensions for industrial and consumption goods were calculated respectively using the analytic hierarchy process(AHP) approach. As a result, product quality had the highest weight of 0.65, followed by support quality(0.18) and service quality(0.17) for industrial goods while product quality also had the highest weight of 0.62, but service quality(0.22) was preferred over support quality(0.16) for consumption goods.
A Study on Lean-SMAIS Methodology for Field Work Improvement - By using ProEye Software -
Park, Chang-Do ; Ree, Sang-Bok ;
Journal of the Korean Society for Quality Management, volume 40, issue 2, 2012, Pages 166~175
DOI : 10.7469/JKSQM.2012.40.2.166
Enterprises are continuously trying management innovation activities for survival. Among representative management innovation activities in domestic manufacture enterprise, which are TPS, 6 sigma, Lean 6 sigma etc. Many enterprises through these reform activity have gotten good result. However, these techniques have merits and demerits according to circumstance of enterprise. Specially, there are a lot of difficulties in medium and small size enterprises. In this research, We introduce Lean-SMAIS Method for medium and small size enterprises that is consists of the merit of lean 6 sigma and software(which is called ProEye). We prove Lean-SMAIS method is useful by applying medium and small size enterprise A company.
Control Chart with Runs Rules: A Review
Park, Jin-Young ; Seo, Sun-Keun ;
Journal of the Korean Society for Quality Management, volume 40, issue 2, 2012, Pages 176~185
DOI : 10.7469/JKSQM.2012.40.2.176
After a work of Derman and Ross(1997) that considered simple main runs rules and derived ARL (Average Run Length) using Markov chain modeling,
control chart based on diverse alternative main and supplementary runs rules that is the most popular control chart for monitoring the mean of a process are proposed. This paper reviews and discusses the-state-of-art researches for these runs rules and classifies according to several properties of runs rules. ARL derivation for a proposed runs rule is also illustrated.
Economic Design of
-Control Charts with Warning Limits under Weibull Failure Model
Jeong, Dong-Wook ; Lee, Joo-Ho ;
Journal of the Korean Society for Quality Management, volume 40, issue 2, 2012, Pages 186~198
DOI : 10.7469/JKSQM.2012.40.2.186
Since Duncan(1956) first proposed an economic design of
-control charts, most of the succeeding works on economic design of control charts assumed the exponential failure model like Duncan. Hu(1984), however, assumed a more versatile Weibull failure model to develop an economic design of
-control charts and Banerjee and Rahim(1988) further improved Hu`s design by changing the assumption of fixed-length sampling intervals to variable-length ones. In this article we follow the approach of Banerjee and Rahim(1988) but include a pair of warning limits inside the control limits in order to search for a failure without stopping the process when the sample mean falls between warning and control limits. The computational results indicate that the proposed model gives a lower cost than Banerjee and Rahim`s model unless the early failure probability of a Weibull distribution is relatively large. The reduction in cost is shown to become larger as the cost of production loss outweighs the cost of searches for a failure.
Antecedent and Consequences of Management Quality: Focused on Employees of Manufacturing Industries
Son, Eun-Il ; Jung, Ung-Sub ;
Journal of the Korean Society for Quality Management, volume 40, issue 2, 2012, Pages 199~210
DOI : 10.7469/JKSQM.2012.40.2.199
The objective of this study ware to explore the antecedent and consequences of management quality and to examine the mediating effects of the management quality on the relationship between antecedent and consequences. In order to verify the relationships and mediating effect, data were obtained from 328 employees working in firms at Jinju, Masan, Changwon City were analyzed by using SPSS 12.0. and AMOS 5.0. The findings are as follows: First, antecedent(psychological ownership) was positively related to management quality. Second, there were also positive relationship between management quality and consequences(employee`s attitude). Third, there were also positive relationship between psychological ownership and employee`s attitude(job satisfaction, organizational commitment). Finally, management quality was a partial mediating effect on the relationship between psychological ownership and employee`s attitude. Based on these findings, the theoretical and practical implications and limitations are discussed in conclusion.
Variables Affecting End-User Satisfaction in Application Market
Kim, Hyun-Mo ; Park, Jae-Hong ; Lee, Sang-Chul ; Suh, Yung-Ho ;
Journal of the Korean Society for Quality Management, volume 40, issue 2, 2012, Pages 211~218
DOI : 10.7469/JKSQM.2012.40.2.211
Over the last two decades, many information system researchers have developed the variables of information system using the measurement of user satisfaction. In context, this research developed the measurement of user satisfaction in smartphone application market and compared the difference of user satisfaction factors between Adroid market and App store. The results indicated that satisfaction of App store was more than that of Adroid market. The information system and customer-oriented factors of App store were higher than that of Adroid market.
A Study on Web Service Quality and Role of Relationship Quality of Job Information Sites
Cho, Chul-Ho ;
Journal of the Korean Society for Quality Management, volume 40, issue 2, 2012, Pages 219~230
DOI : 10.7469/JKSQM.2012.40.2.219
These days, getting a gob is emerging as a hot social issue, and specialized sites offering job information are rapidly increasing. On the contrary of quantitative increase, job information sites have lots of problems with respect to satisfying customer`s needs. This study is designed to explore web-site service quality factors in job information site, and relationship among characteristic web service quality, customer satisfaction, relationship quality and reuse intention. In this study we found that customer satisfaction is prior to relationship quality, which decide long-term customer relationship. And also, Trust which is one of the relationship quality and customer satisfaction affect customers reuse intent respectively. This study also found that characteristic service quality in related to job information site can be composed of four factors such as delivery of information, customization, web design and interaction. Delivery of information, web design and interaction affect trust, and web design and interaction affect customer satisfaction. And also relationship quality is prior to reuse intention.