Go to the main menu
Skip to content
Go to bottom
REFERENCE LINKING PLATFORM OF KOREA S&T JOURNALS
> Journal Vol & Issue
Journal of the Korean Society for Quality Management
Journal Basic Information
Journal DOI :
The Korean Society for Quality Management
Editor in Chief :
Volume & Issues
Volume 41, Issue 4 - Dec 2013
Volume 41, Issue 3 - Sep 2013
Volume 41, Issue 2 - Jun 2013
Volume 41, Issue 1 - Mar 2013
Selecting the target year
The Spread Pattern of Korean Legal Certification Systems and Their Impact on Industry Performance
Choi, Kap Hong ; Shin, Wan Seon ; Shin, June Seuk ; Park, Jae Hyun ;
Journal of the Korean Society for Quality Management, volume 41, issue 1, 2013, Pages 1~14
DOI : 10.7469/JKSQM.2013.41.1.001
Purpose: The purpose of this research was to investigate the spread pattern of Korean legal certification systems and their impact on industry performance. Methods: It first analyzes the life cycle of legal certification systems and classifies them into four categories based on the spread patterns in a chronological view. A survey study is then conducted to find out the impact of legal certification systems on financial performance. Both the legal mandatory certification systems and the legal voluntary certification systems are included in the survey. Results: Four spread patterns of legal certification systems are sustainable growth, stagnation after growth, decrease after growth, and repetition of growth and declination. 56% of 293 certified corporations responded positively about the financial impact of their certification systems. Conclusion: The policy makers can utilize the results of this study in designing additional certification systems as well as promoting the current legal certification systems.
The Impact of Performance by the QMS through the Mediation of Absorptive Capacity in Manufacturing Company
Jin, Sunghan ; Lee, Cheolgyu ; Yoo, Wangjin ;
Journal of the Korean Society for Quality Management, volume 41, issue 1, 2013, Pages 15~38
DOI : 10.7469/JKSQM.2013.41.1.015
Purpose: This study is to search for the core factors of improving business performance of small and medium venture manufacturing company and to do an in-depth analysis of the relations with management performance through systematic approach and to provide implications of importance of the management for the improvement factors for the domestic small and medium venture manufacturing company. Methods: The data have been analyzed via the regression and path analysis using AMOS. Results: this study is absorptive capacity affects the business performance of manufacturing companies. absorptive capacity has the role of the parameters of the Quality Management System and business performance. Conclusion: This study suggests how to run absorptive capacity according to type of management performance, and how to enhance Quality Management System to efficiently promote absorptive capacity in order to grow of management performance. also, this study shows a way to enlarge the valuation standard for management and customer performance reflecting the growth potential of an enterprise in circumstance where the valuation standard focuses on financial performance.
An Exploratory Research on Moderate Effect of Supply Chain CSR and Co-Existence Activities to Relations Between Supplier Development and Performances
Park, Jeong Soo ; Chang, Deok Shin ; Kim, Youn Sung ;
Journal of the Korean Society for Quality Management, volume 41, issue 1, 2013, Pages 39~52
DOI : 10.7469/JKSQM.2013.41.1.039
Purpose: The purpose of this study was to investigate if purchasing companies` efforts of supplier development activities to supplier companies have positive impacts on the purchasing companies` performance as the first step. In the second step, we tried to confirm if the concept of Supply Chain Corporate Social Responsibility activities and Coexistence activities take the roles of moderate variable on relationship between supplier development and three performances respectively. Methods: The collected data through survey were analysed using multiple regression for the first step of the study and moderate regression for the second one of it. Results: The results of this study are as follows; supplier development efforts effect on all three performances positively. Moreover, Supply Chain CSR has significant moderate effect on relationship between supplier management and corporate performances, while Coexistence does between supplier management and logistics performances. In the case of relationship between supplier management and production performances, both Supply Chain CSR and Coexistence show significant moderate effect. Conclusion: Manufacturing companies in Korea need to make effort of supplier development in selective way when they want to practice Supply Chain CSR and Coexistence concurrently considering strategies and objectives.
Effect of Difference Education Quality on Student Satisfaction and Student Loyalty
Kim, Gye-Soo ;
Journal of the Korean Society for Quality Management, volume 41, issue 1, 2013, Pages 53~68
DOI : 10.7469/JKSQM.2013.41.1.053
Purpose: The paper presents research that examine relationship difference education quality, satisfaction, loyalty in university education sector. Specifically, the effects of difference education quality on student satisfaction and loyalty in the context of education quality are examined. Methods: A model of difference education quality effect on student satisfaction and loyalty is introduced and tested in the university using student perceptions of provider. Questionnaire was developed, and data was collected and analyzed for this study with SEM(Structural Equation Modeling). Results: The results are as follows: Education capability, BNIE(Business Newspaper In Education) are significantly influenced on student satisfaction. In addition, student satisfaction is significantly influence on external customer satisfaction, professor image. Professor image is significantly influence on student loyalty. Conclusion: Upon learning of student need and want, professor can focus on development of difference education quality based on student need and want.
A Study on the Effects of the effect of University Advertising and Realization on to Apply and Choice University
Ha, Jang Jin ; Moon, Jae Young ;
Journal of the Korean Society for Quality Management, volume 41, issue 1, 2013, Pages 69~78
DOI : 10.7469/JKSQM.2013.41.1.069
Purpose: The purpose of this study is to find that university advertising and PR which are five factors influence on prep students are choosing university. Methods: The collected data through the survey using causal effect relationship. Results: The results of this study are as follows; First university advertising positive influence on choosing university. Especially, high school visiting and recommend of home room teacher are strong influence on the university choosing Conclusion: Today, regional universities are now intense competition between schools to attract students. Thus they must suggest short-and long-term strategy, vision of university, IEP, industrial-educational cooperation, international program and others for prep students through university advertising and PR.
The Effects of Service Quality of Education on Service Commitment - Focused on Life Insurance Planners -
Bae, Injoung ; Choi, Jeongil ; Kang, Miseon ; Lim, Sungeun ;
Journal of the Korean Society for Quality Management, volume 41, issue 1, 2013, Pages 79~94
DOI : 10.7469/JKSQM.2013.41.1.079
Purpose: Life insurance company provides insurance planners various education program to inspire service mind and to enhance its customer satisfaction. The purpose of this study is to analyze the effects of service quality of education on service commitment and to propose the implication for the effective service education. Methods: This study is intended to identify how service quality of education from the planners in life insurance affects service commitment. The research model is tested via a survey of 307 life insurance planners. Results: This study shows that tangibles, assurance, responsiveness, and empathy in the educational service quality significantly influence education satisfaction. It also positively affect customer orientation and service commitment, but it also shows that reliability in the educational service quality has very little effect on customer satisfaction. Conclusion: This study emphasizes the service quality of education on life insurance planner and also suggests practical plan to increase the service quality of education. This study has more focused on the direction in the service quality of education for making the close long-term relationship with customer.
TQM Factors and Their Impact on Service Recovery and Service Performance - In restaurant settings -
Suk, Jong Bae ; Chung, Soong Hwan ; Choi, Kanghwa ;
Journal of the Korean Society for Quality Management, volume 41, issue 1, 2013, Pages 95~108
DOI : 10.7469/JKSQM.2013.41.1.095
Purpose: The purpose of this study is to identify the impact of TQM dimensions through service recovery justice on service quality and customer satisfaction. Methods: This study employed structural equation modeling methodology analyzing 265 samples collected. Results: This study found that TQM related factors had positive influence on service recovery justice in general. In specific, top management leadership and employee participation are the most important factors for the service recovery justice. Conclusion: This study reveals that service recovery justice has the positive impact on both service quality and customer satisfaction.
A Note on Finding Optimum Conditions Using Mixture Experimental Data with Process Variables
Lim, Yong B. ;
Journal of the Korean Society for Quality Management, volume 41, issue 1, 2013, Pages 109~118
DOI : 10.7469/JKSQM.2013.41.1.109
Purpose: Given the several proper models for given mixture components-process variables experimental data, we propose a strategy to find the optimal condition in which the performance of the responses is well-behaved under those models. Methods: Given the mixture experimental data with process variables, first we choose the reasonable starting models among the class of admissible product models based on the model selection criteria and then, search for the candidate models that are the subset models of the starting model by the sequential variable selection method or all possible regressions procedure. Good candidate models are screened by the evaluation of model selection criteria and checking the residual plots for the validity of the model assumption. Results: We propose a strategy to find the optimal condition in which the performance of the responses is well-behaved under those good candidate models by adopting the optimization methods developed in multiple responses surface methodology. Conclusion: A strategy is proposed to find the optimal condition in which the performance of the responses is well-behaved under those proper combined models. This strategy to find the optimal condition is illustrated with the example in this paper.
Study on the Result Changes with the Size of the Variance in Taguchi Method and Factor Experimental
Ree, Sangbok ;
Journal of the Korean Society for Quality Management, volume 41, issue 1, 2013, Pages 119~134
DOI : 10.7469/JKSQM.2013.41.1.119
Purpose: The purpose of this paper is to show whether the results are changed with respect to the variance of the data, by analysis of data obtained from the Taguchi experimental techniques and general experiment. Because which cannot be prove by mathematical Formula, through experimental examples will show. Methods: Taguchi experiments were carried out with paper Helicopter experiment. Experimental Data are obtained by special designed Drop Test Equipment. While Experimental value arbitrarily changed, we looked at how Significant control Factor of Taguchi Methods and Factor experiments are changed. This process cannot be expressed as a Mathematical formula, but showed as a numerical example. Results: Saw significant changes in the factors when data is outside a certain range of the experimental data. By Test of Equivalence Variance, Experiment data is verified reliability. To find the Control Factor, Taguchi Method is better than the general experiment. Conclusion: We know that a Significant Factor is changed with the range of Variance of Experiment Data. The value of this paper is verified change process with Numerical Data obtained Experiment.
The Stockpile Reliability of Propelling Charge for Performance and Storage Safety using Stochastic Process
Park, Sung-Ho ; Kim, Jae-Hoon ;
Journal of the Korean Society for Quality Management, volume 41, issue 1, 2013, Pages 135~148
DOI : 10.7469/JKSQM.2013.41.1.135
Purpose: This paper presents a method to evaluate the stockpile reliability of propelling charge for performance and storage safety with storage time. Methods: We consider a performance failure level is the amount of muzzle velocity drop which is the maximum allowed standard deviation multiplied by 6. The lifetime for performance is estimated by non-linear regression analysis. The state failure level is assumed that the content of stabilizer is below 0.2%. Because the degradation of stabilizer with storage time has both distribution of state and distribution of lifetime, it must be evaluated by stochastic process method such as gamma process. Results: It is estimated that the lifetime for performance is 59 years. The state distribution at each storage time can be shown from probability density function of degradation. It is estimated that the average lifetime as
life is 33 years from cumulative failure distribution function curve. Conclusion: The lifetime for storage safety is shorter than for performance and we must consider both the lifetime for storage safety and the lifetime performance because of variation of degradation rate.
Design of Probabilistic Model for Optimum Manpower Planning in R&D Department
Kim, ChongMan ; Ahn, JungJin ; Kim, ByungSoo ;
Journal of the Korean Society for Quality Management, volume 41, issue 1, 2013, Pages 149~162
DOI : 10.7469/JKSQM.2013.41.1.149
Purpose: The purpose of this study was to design of a probabilistic model for optimum manpower planning in R&D department by Montecarlo simulation. Methods: We investigate the process and the requirement of manpower planning and scheduling in R&D department. The empirical distributions of necessary time and manpower for R&D projects are developed. From the empirical distributions, we can estimate a probability distribution of optimum manpower in R&D department. A simulation method of estimating the probability distribution of optimum manpower is considered. It is a useful tool for obtaining the sum, the variance and other statistics of the distributions. Results: The real industry cases are given and the properties of the model are investigated by Montecarlo Simulation. we apply the model to the research laboratory of the global company, and investigate and compensate the weak points of the model. Conclusion: The proposed model provides various and correct information such as average, variance, percentile, minimum, maximum and so on. A decision maker of a company can easily develop the future plan and the task of researchers may be allocated properly. we expect that the productivity can be improved by this study. The results of this study can be also applied to other areas including shipbuilding, construction, and consulting areas.
A Study of Factors Influencing the Costs of Funding as a Function of Research Area and Financial Institutions
Cheon, Young-Don ; Kim, Dong-Guen ; Lee, Yoon Been ; Hwang, Ji-Ho ; Kim, Yong Soo ;
Journal of the Korean Society for Quality Management, volume 41, issue 1, 2013, Pages 163~180
DOI : 10.7469/JKSQM.2013.41.1.163
Purpose: In this paper, we analyzed the factors that affect research grants using linear regression analysis in order to increase the effectiveness of investments in national research projects. Methods: We collected 15,454 pieces of data on research projects that finished between 2008 and 2010. Data preprocessing and visualization were done to derive statistically significant results. We identified factors that affected funding by using linear regression, and estimated increasing or decreasing tendencies based on those factors. Results: We identified the relative importance of the factors in awarding research grants. Strategies were suggested for the reasonable estimation of R&D budgets for investment purposes. Conclusion: This study will assist the decision-making process of governments in estimating funds required for R&D projects.