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REFERENCE LINKING PLATFORM OF KOREA S&T JOURNALS
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Journal of the Korean society for quality management
Journal Basic Information
Journal DOI :
The Korean Society for Quality Management
Editor in Chief :
Volume & Issues
Volume 43, Issue 4 - Dec 2015
Volume 43, Issue 3 - Sep 2015
Volume 43, Issue 2 - Jun 2015
Volume 43, Issue 1 - Mar 2015
Selecting the target year
Quality Management and Creative Innovation
Park, Young T. ;
Journal of the Korean society for quality management, volume 43, issue 1, 2015, Pages 1~10
DOI : 10.7469/JKSQM.2015.43.1.001
Purpose: It can be said that the 21st century is the age of creativity. However creativity has been relatively less considered in comparison with control and continuous improvement in quality management. How to incorporate creativity into quality management is treated in this paper. Methods: The opposing characteristics of quality and creativity are examined, and the possible outcomes resulted from the conflict are reviewed. Previous researches on managing evolutionary and revolutionary changes are also examined. Results: Quality and creativity require each other although they have incompatible characteristics, and can be incorporated into the innovation cycle. Conclusion: Creative thinking tools such as SIT should be included in the quality training and education for the effective operation of the innovation cycle.
A Study on Causality between Total Quality Management and Performance of Secondary-Care Hospital Using Malcolm Baldrige National Quality Award Model for Healthcare
Kwon, June-Duk ; Yoon, Chiho ; Oh, Hyun-Jong ; Park, Beom-Gyu ; Kim, Yang-Kyun ;
Journal of the Korean society for quality management, volume 43, issue 1, 2015, Pages 11~30
DOI : 10.7469/JKSQM.2015.43.1.011
Purpose: The purpose of this study is to lay groundwork for future research on the outcomes of national quality awards for secondary-care healthcare organizations. Methods: For this study, a secondary-care hospital was selected through a convenience sampling method and all of its organizational members participated in complete enumeration survey using 109 survey questions derived from the MBNQA criteria for healthcare through structural equation modeling (SEM) Results: As a result, Leadership was shown to drive Foundation and Direction, which affect System that creates Results with 12 hypotheses supported out of 18 hypotheses established. Conclusion: The findings of this study will provide valuable implications to the top management of secondary-care hospitals for self-examining quality management and promoting sustainable competitiveness.
Optimization of Redundancy Allocation in Multi Level System considering Alternative Units
Chung, Il-Han ;
Journal of the Korean society for quality management, volume 43, issue 1, 2015, Pages 31~42
DOI : 10.7469/JKSQM.2015.43.1.031
Purpose: System consists of a lot of units with coherent function. In design phase, various units could be considered with the same function. In this study, we consider the alternative units with the same function and redundancy allocation to maximize system reliability in multi level system. Methods: The redundancy allocation problem with the alternative units in multi level system is formulated. Memetic algorithm(MA) is proposed to optimize the redundancy allocation problem. In addition, the performance of the proposed algorithm is explained by a numerical experiment. Results: MA showed better results than genetic algorithm(GA) and the convergence of the solutions in MA was also faster than GA. In addition, we could know from experiment that system reliability is increased and the chosen unit for redundancy allocation is changed if cost limit is increased. Conclusion: The chose unit for redundancy allocation is changed as resource constraints. It means we need to consider the alternative units in system design. In the future, we need to consider various problem related to redundancy allocation in multi level system and develop the better method to enhance search performance.
Customer satisfaction and competitiveness in Global Company: Structural Equation Modeling(SEM) approach to identify the role quality factor
Kim, Gye Soo ; Park, Jong Cheol ;
Journal of the Korean society for quality management, volume 43, issue 1, 2015, Pages 43~56
DOI : 10.7469/JKSQM.2015.43.1.043
Purpose: In this research, We made the conceptual frameworks for SEM(Structural Equation Modeling) on Global quality's origin and empirical research. Developing conceptual frameworks is an important step in theory building and theory testing. This research model was developed by strong theoretical foundation which is quality and systematical model. Methods: Questionnaire was developed, and data was collected and analyzed for this study. The analysis was conducted using SEM(Structural Equation Modeling). Results: Results show that process quality and interaction quality are important drivers in customer satisfaction. Customer satisfaction is strongly impact on customer loyalty(repeated purchase). Conclusion: In turbulent business era, Global company require not only excellent quality but also create customer oriented culture and control over operation in the foreign country.
A Study on the Application of Constrained Bayes Estimation for Product Quality Control
Kim, Tai-Kyoo ; Kim, Myung Joon ;
Journal of the Korean society for quality management, volume 43, issue 1, 2015, Pages 57~66
DOI : 10.7469/JKSQM.2015.43.1.057
Purpose: The purpose of this study is to apply the constrained Bayesian estimation methodology for product quality control process and prove the effectiveness of the product management by comparing with the well-known Bayes estimator through data performance result. Methods: The Bayes and constrained Bayes estimators were produced based on the theoretical background and for confirming the effectiveness of suggested application, the deviation index was defined and calculated for the comparison. Results: The statistical analysis result shows that applying the suggested estimation methodology, that is, constrained Bayes estimator improves the effectiveness of the index with regard to reduce the error by matching the first two empirical moments. Conclusion: Considering the advanced Bayesian approaches such as constrained Bayes estimation for the product quality control process, the newly defined deviation index reduces the error for estimating the parameter histogram which is reflected both location and deviation parameters and furthermore various Bayesian perspective approaches seems to be meaningful for managing the product quality control process.
A Study on the Relationship between Operational Method and Performance of Web Sites - Effect of CSR on Employees' Organizational Commitment and Productive behaviors -
Park, Jong-Pil ; Park, Mi ; Kim, Hyung-Wook ;
Journal of the Korean society for quality management, volume 43, issue 1, 2015, Pages 67~84
DOI : 10.7469/JKSQM.2015.43.1.067
Purpose: By analyzing what kind of organizational reaction is shown by employees to corporate social responsibility (CSR), I want to propose a plan to maximize achievement(organizational commitment and productive behavior) within corporation. Methods: Regression analysis is used to analyze relationship between CSR awareness and achievement within corporation. Then structural equation model is used to check control effect of corporate member's participation in CSR. Results: It is proved that employee's CSR awareness has positive relationship with organizational commitment and productive behavior. It is shown that when employees have participated in CSR programs directly, effectiveness of relationship was especially higher for Organizational Citizenship Behavior (OCB) and innovative behavior. Conclusion: In order to increase organizational commitment and productive behavior of employees, corporation's social responsibility management, in other words ethical management must be used so their motivation can be increased and so they can directly participate in CSR programs which will increase effectiveness of organization.
A Study on the Efficiency Analysis of R&D General Management Cost for Domestic R&D Agency Institutes
Song, Gwangsuk ; Yoo, Hanjoo ; Kim, Kyung-Won ; Jang, Hyun-Duk ;
Journal of the Korean society for quality management, volume 43, issue 1, 2015, Pages 85~102
DOI : 10.7469/JKSQM.2015.43.1.085
Purpose: This study is aimed to develope effective guidelines of R&D institute with regard to general management cost, by analyzing the management characteristics of 14 domestic R&D institutes general management costs. Methods: The bootstrapping method is applied to obtain the average general management cost of 14 R&D institute and the effective R&D institutes are presented by comparing the general management costs of R&D and the rate of inflation. Results: The results show that the average R&D general management cost of 14 R&D institutes is 3.32% and, in general, it turns out that the R&D general management costs do not reflect the inflation rate after a comparative analysis of the variation of the R&D general management costs. In addition, the results of cost-effective analysis show that only 5 R&D institutes are efficient in R&D activities. Conclusion: Applying a uniform standard of R&D general management costs although their management characteristics are different, can cause the impediment to the independence and transparency of R&D institutes. Therefore it is recommended a strict implementation with respect to the monitoring system of each R&D institute and the budget policy methods which are reflected management characteristics.
Service Development using Fuzzy QFD in the banking industry
Yu, Eun Jin ; Kwak, Choonjong ;
Journal of the Korean society for quality management, volume 43, issue 1, 2015, Pages 103~124
DOI : 10.7469/JKSQM.2015.43.1.103
Purpose: This paper proposes a structured approach based on Quality Function Deployment (QFD) for service development in the banking industry. Methods: SERVQUAL is modified and adopted as a tool to understand customer requirements for the QFD. Fuzzy theory is used to resolve the subjectivity and ambiguity of customer requirements and satisfaction. This research also uses the importance- satisfaction model to construct an additional House of Quality (HOQ). A pair of houses of quality provides a confluence of results to avoid a risk of depending solely on the results of a single HOQ. Results: A case study is introduced with three domestic banks. Conclusion: The proposed approach effectively addresses a service development problem.