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REFERENCE LINKING PLATFORM OF KOREA S&T JOURNALS
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Journal of the Korean Society for Quality Management
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Journal DOI :
The Korean Society for Quality Management
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Volume & Issues
Volume 43, Issue 4 - Dec 2015
Volume 43, Issue 3 - Sep 2015
Volume 43, Issue 2 - Jun 2015
Volume 43, Issue 1 - Mar 2015
Selecting the target year
Prioritizing quality attributes using I-S Gap analysis
Song, HaeGeun ; Lim, Sung Uk ;
Journal of the Korean Society for Quality Management, volume 43, issue 2, 2015, Pages 127~140
DOI : 10.7469/JKSQM.2015.43.2.127
Purpose: To obtain the area for improvement, the Importance-Performance analysis(IPA) uses relatively simple questions, that is, satisfaction and importance at attribute level. However, no attempt has been made to consider the gap between own company's performance and those of competitors in IPA, in the field of quality management. This study is aimed to suggest a new prioritizing method for improvement and to test for validity of the proposed technique. Methods: This study used data collected from Song and Lim(2015), which is satisfaction of employees, customers and competitors as well as importance data for 7 quality attributes of K animal hospital. A correlation comparison with other priority methods such as Bacon(2003)'s model and Matzler and Hinterhuber(1998)'s QI index is conducted. Results: The priority results by the proposed method shows better in correlation coefficient with customer perceived priority for improvement than other methods. Conclusion: From the result of the current study, it can be concluded that the result of the proposed method is valid, while it is relatively easy to understand and analyze, and therefore no additional survey is necessary for improvement priority.
A Masterpiece Development Strategic System for Small/Medium Business
Shin, Wan Seon ; Ahn, Sun Eung ; Park, Sang Ho ; Jeon, Jong Seon ; Lee, Ju Hyun ; Kim, Yeong Been ;
Journal of the Korean Society for Quality Management, volume 43, issue 2, 2015, Pages 141~150
DOI : 10.7469/JKSQM.2015.43.2.141
Purpose: The purpose of this paper is to motivate small/medium business challenged masterpiece development and to develop masterpiece strategic system. Methods: Each checklists are developed based on WC300 (World Class 300) and MQI (Masterpiece Quality Index). Correlation between the evaluation items about MQI and WC300 is analyzed. MQI is derived associated with main improvement areas of WC300 through IPA (Importance Performance Analysis). Compliance and ranking are analyzed through HOQ (House Of Quality) using masterpiece quality main factor and limiting factor. Strategy establishment base is secured through improvement derivation and correlation analysis between MQI and GQM 4.0(Global Quality Management 4.0). Results: Detail strategy is derived considering work condition about small/medium business's three kinds of industries (machine, electric and electronic). Conclusion: It is necessary to determine the potential capacity of the current domestic small/medium businesses. Small/medium businesses should be given the opportunity to self identify and manage their strengths and improvement.
A Study on the Effect of Innovation Performance Through Business Innovation Activities and Techniques for the Small & Medium Size Company
Moon, Hee Young ; Chang, Seog Ju ;
Journal of the Korean Society for Quality Management, volume 43, issue 2, 2015, Pages 151~168
DOI : 10.7469/JKSQM.2015.43.2.151
Purpose: The purpose of this study was to investigate the effect of the innovation performance through business innovation activities by small and medium size company as well as to test the moderating effects on the innovation techniques'understanding and conformance. Methods: The data for the empirical analysis was collected from 132 companies mainly located in Jeolla and Gyeonggi Province. Cronbach's alpha factor analysis, multiple regression analysis and hierarchical multiple regression were used for statistical methods. Results: The Statistical analysis results show that innovation performance through business innovation techniques and activities was effected by CEO leadership, company capability and training for employees. Conclusion: Through this study we tried to give some suggestions for improving innovation performance through business innovation activities for the small and medium size company.
Planning Accelerated Degradation Tests: the Case of Gamma Degradation Process
Lim, Heonsang ; Lim, Dae-Eun ;
Journal of the Korean Society for Quality Management, volume 43, issue 2, 2015, Pages 169~184
DOI : 10.7469/JKSQM.2015.43.2.169
Purpose: This paper is concerned with optimally designing accelerated degradation test (ADT) plans based on a gamma process for the degradation model. Methods: By minimizing the asymptotic variance of the MLE of the q-th quantile of the lifetime distribution at the use condition, the test stress levels and the proportion of test units allocated to each stress level are optimally determined. Results: The optimal plans of ADT are developed for various combination of parameters. In addition, a method for determining the sample size is developed, and sensitivity analysis procedures are illustrated with an example. Conclusion: It is important to optimally design ADT based on a gamma process under the condition that a degradation process should be always nonnegative and strictly increasing over time.
An Effect of SNS Tourism Information Service Quality on User Satisfaction and Reuse Intention: Focusing on Mediating Effect of Value
Kim, Tae-Kyung ; Cho, Chul-Ho ;
Journal of the Korean Society for Quality Management, volume 43, issue 2, 2015, Pages 185~200
DOI : 10.7469/JKSQM.2015.43.2.185
Purpose: Present study was designed to examine the casual relationships among tourism information service quality, value, user satisfaction, and reuse intention in social network service(SNS). Also, we intended to testify the mediating role of value in causal model. We applied path analysis model in order to test the hypotheses and research model. Methods: Survey tool, that is, questionnaire has obtained validity through literature survey, exploratory survey and pretest and sample 272 was selected. For statistical treatment of pretest and main analysis, SPSS18.0 and AMOS18.0 were employed and structural equation model was employed as analysis method. Results: Result of this study shows as follows. Two factors(ease of understanding and structure) have an effect on user satisfaction and reuse intention, and we found that value played a significant and important role in causal relationship. Therefore, value was empirically confirmed as t he import ant fact or preceding user satisfaction and reuse intention. Conclusion: Present study shows that two factors(ease of understanding and structure) in via of value, were important factors that related business companies have to emphasize to raise performance. However, present study has some limitations to additionally research in the future.
Effects of Instructor's Communication Quality on Learning Flow and Satisfaction of Students: Targeting the Students(Parents) Participating in the Early Childhood Education Programs
Kim, Hee-Jung ; Kim, Joon-Ho ;
Journal of the Korean Society for Quality Management, volume 43, issue 2, 2015, Pages 201~218
DOI : 10.7469/JKSQM.2015.43.2.201
Purpose: This study surveyed the effects of instructors' verbal and nonverbal communication quality on students' learning flow and satisfaction. We divided the two types of communication into sub-factors - verbal communication into language, and nonverbal communication into kinesics, proxemics, paralanguage and physical appearance - to examine the causal relationship between learning flow and learning satisfaction. Methods: This study was conducted on the students (parents) of a paid early childhood education program run by "I" company located in Seoul, from November 12, 2014 to November 18, 2014. A total of 317 (90.5 %, effective) questionnaires were collected and analyzed using SPSS 18.0 and AMOS 18.0. Results: First, the verbal communication of the lecturers was found to have significantly positive (+) effects on learning satisfaction. Second, among the nonverbal communications, proxemics and physical appearance were found to have positive (+) effects on learning flow. Third, among the nonverbal communications, proxemics was found to have positive (+) effects on learning satisfaction. Fourth, the learning flow of students was found to have positive (+) effects on learning satisfaction. Conclusion: This study's findings can contribute to realizing desirable communication between instructors and students.