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REFERENCE LINKING PLATFORM OF KOREA S&T JOURNALS
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Journal of Service Research and Studies
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The Society of service Science
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Volume & Issues
Volume 5, Issue 2 - Sep 2015
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An Analysis of an Influencing Factor in the Export Performance of ICT Company
Yi, Seon-Gyu ;
Journal of Service Research and Studies, volume 5, issue 2, 2015, Pages 1~13
DOI : 10.18807/jsrs.2015.5.2.1
This study deduced an effect produced on the export performance of ICT company through precedent study. And the importance of each factor was analyzed, regarding the deduced influencing factors. And influencing factors in the export performance of ICT export companies were presented at a practical level on the basis of analysis results. According to the results of analysis, with regard to the influencing factor in the export performance of ICT company, companies' factors were interpreted as the most important influencing factor among the 1st hierarchical factors. According to the results of analysis after setting 12 factors for the 2nd hierarchical factor, 4 factors including export experience, CEO's market orientation, marketing strategy, and export market attractiveness were interpreted as very important factors. Therefore, it was possible to find that, with regard to the influencing factor in the export performance of ICT company, above all, enterprise internal factors- i.e., companies' factors, marketing factors- were more important influencing factors.
Analysis and Forecasting for ICT Convergence Industries
Jang, Hee S. ; Park, Jong T. ;
Journal of Service Research and Studies, volume 5, issue 2, 2015, Pages 15~24
DOI : 10.18807/jsrs.2015.5.2.15
The trade balance for the information and communications technology (ICT) industries in 2014 have reached 863 hundred million dollars as the main export products such as smart phone and semi-conductor increase, since the ICT industries have played an important role in economic growth in Korea. Until now, the consistent supporting of government and investment of company have been doing with the growth of ICT industries, as a result, Korea marked as the first in the UN electronic government preparing index, and rank 12 in the network preparing index through the policy of national information and basic plan of inter-industry convergence. However, as the unstable international economic circumstances, ICT industries is faced with the stagnation, and then preemptive development of products and services for ICT convergence industries is needed to continually get definite ICT Korea image. In this paper, the ICT convergence industry is analyzed and forecasted. In specific, the international and domestic market for cloud, 3D convergence, and internet of things is diagnosed. The market for ICT convergence industries is predicted to be 3.6 trillion dollar in the world, and 110 trillion won in domestic. From the analytical results for technology and services development, the preemptive supporting of the technology development and policy for the internet of things and 3D convergence industries is required. In addition to, through the future forecasting by socio-tech matrix method, the policy supporting for the ICT convergence area of healthcare, fintech, artificial intelligence, body platform, and human security is needed.
Clustering Analysis of Effective Health Spending Cost based on Kernel Filtering Techniques
Jung, Yong Gyu ; Choi, Young Jin ; Cha, Byeong Heon ;
Journal of Service Research and Studies, volume 5, issue 2, 2015, Pages 25~33
DOI : 10.18807/jsrs.2015.5.2.25
As Data mining is a method of extracting the information based on the large data, the technique has been used in many application areas to deal with data in particular. However, the status of the algorithm that can deal with the healthcare data are not fully developed. In this paper, One of clustering algorithm, the EM and DBSCAN are used for performance comparison. It could be analyzed using by the same data. To do this, EM and DBSACN algorithm are changing performance according to the variables in Health expenditure database. Based on the results of the experimental data, We analyze more precise and accurate results using by Kernel Filtering. In this study, we tried comparison of the performance for the algorithm as well as attempt to improve the performance. Through this work, we were analyzed the comparison result of the application of the experimental data and of performance change according to expansion algorithm. Especially, Collects data from the various cluster using the medical record, it could be recommended the effective spending on medical services.
A Study of Efficiency about Nonlife Insurance Asset Management to Low Interest
Kim, Sun-Je ;
Journal of Service Research and Studies, volume 5, issue 2, 2015, Pages 35~49
DOI : 10.18807/jsrs.2015.5.2.35
The purpose of this paper is to see what the problem is and what the direction of the strategy of asset management after this study has analyzed asset management status of nonlife insurance companies according to interest rate trends, analyzing in time series asset state, management asset lists, asset distribution state, securities list and total asset yield of Nonlife insurance companies during year 2009~2014. As the study result, nonlife insurance companies have managed assets in stability than profitability according to safety asset was increased, but risky asset was decreased. Performance rate of total asset was dropped according to interest rate declined trends. Trend between stock index and performance rates of total asset was not accord. The correlation coefficient between interest rate and performance rates of total asset was highly plus, but the correlation coefficient of KOSPI and performance rate of total asset showed minus.
A Study on GWP Management and Performance in Accordance with the Type of Service Industry
Kim, Youngsoon ; Kim, Hyunsoo ;
Journal of Service Research and Studies, volume 5, issue 2, 2015, Pages 51~70
DOI : 10.18807/jsrs.2015.5.2.51
The government announced a number of policy on service industries and pushing. over the past 10 years. Important role in the service industry is a very large degree job creation, as well as employment impacts have had a stable employment skills. In June 2015 the Bureau of Statistics released the youth unemployment rate (15~29 years) showed a 10.2%. The service industry is recognized as one of the alternatives that can overcome the deteriorating economic situation this way. Is there a difference between industry by type what performance management is applied when this service was variable with a GWP of Korean? Can GWP variables are variables which are more important to recognize the service industry? GWP variables having a certain impact on the activities of the member teamwork, job involvement has what effect on? And the impact on business performance relationship who only proven case studies whilst also want to empirical verification.
A Study of Field Application Process of Public Key Algorithm RSA Based on Mathematical Principles and Characteristics through a Diagnostic
Noh, SiChoon ; Song, EunJee ; Moon, SongChul ;
Journal of Service Research and Studies, volume 5, issue 2, 2015, Pages 71~81
DOI : 10.18807/jsrs.2015.5.2.71
The RSA public key encryption algorithm, a few, key generation, factoring, the Euler function, key setup, a joint expression law, the application process are serial indexes. The foundation of such algorithms are mathematical principles. The first concept from mathematics principle is applied from how to obtain a minority. It is to obtain a product of two very large prime numbers, but readily tracking station the original two prime number, the product are used in a very hard principles. If a very large prime numbers p and q to obtain, then the product is the two
easy station, a method for tracking the number of p and q from n synthesis and it is substantially impossible. The RSA encryption algorithm, the number of digits in order to implement the inverse calculation is difficult mathematical one-way function and uses the integer factorization problem of a large amount. Factoring the concept of the calculation of the mod is difficult to use in addition to the problem in the reverse direction. But the interests of the encryption algorithm implementation usually are focused on introducing the film the first time you use encryption algorithm but we have to know how to go through some process applied to the field work This study presents a field force applied encryption process scheme based on public key algorithms attribute diagnosis.
Web Data Collection and Utilization using Content Syndication
Hwang, Sanghyun ; Kim, Heewan ;
Journal of Service Research and Studies, volume 5, issue 2, 2015, Pages 83~92
DOI : 10.18807/jsrs.2015.5.2.83
Many data on the web are present, put out by processing in the content in order to provide services by collecting the necessary data is not easy. One of the reasons is because there is no way to provide a standardized data. Therefore, it can be seen as a part or all of the contents of the site, the content distribution to be available for other services is very important. A syndication format that allows you to use a representative of some or all of the site's content for other services such as RSS and there are Atom, OPML-based XML. Throughout the links provided in this syndication format is called feed address. With a feed address to collect data faster than the conventional HTML parsing and data provider is the advantage of being able to easily provide the data to the outside. In this study, we feed the data obtained by collecting by implementing the web address based on the data acquisition system to propose a method for processing and utilizing the data as a background.
Design of Access Security System in conjunction with SNS Service based on the Physical Computing
Kim, Heewan ; Jung, Gillyoung ;
Journal of Service Research and Studies, volume 5, issue 2, 2015, Pages 93~101
DOI : 10.18807/jsrs.2015.5.2.93
Today, various access security technology appeared in this society as a result of the informatization and automation. Most building, floor, or door security certification system for the office units are installed, but there are many inconvenient matters. In order to minimises this, we used the face recognition function via the camera, and various sensors. In this paper, I designed the access security system through physical computing which Arduino offered, facial recognition program, and Twitter. Check that the personal information stored in the individual RFID tag is matched to the personal information stored on the existing server. Face recognition program input the face using a camera, and allow to confirm the identity. The system's abnormal or when the unauthenticated person is to penetrate, the system transmits the Twitter status message to the manager. It was designed continuously to monitor the status in real time in this way.
A Study on Game Contents Classification Service Method using Image Region Segmentation
Park, Chang Min ;
Journal of Service Research and Studies, volume 5, issue 2, 2015, Pages 103~110
DOI : 10.18807/jsrs.2015.5.2.103
Recently, Classification of characters in a 3D FPS game has emerged as a very significant issue. In this study, We propose the game character Classification method using Image Region Segmentation of the extracting meaningful object in a simple operation. In this method, first used a non-linear RGB color model and octree color quantization scheme. The input image represented a less than 20 quantized color and uses a small number of meaningful color histogram. And then, the image divided into small blocks, calculate the degree of similarity between the color histogram intersection and adjacent block in block units. Because, except for the block boundary according to the texture and to extract only the boundaries of the object block. Set a region by these boundary blocks as a game object and can be used for FPS game play. Through experiment, we obtain accuracy of more than 80% for Classification method using each feature. Thus, using this property, characters could be classified effectively and it draws the game more speed and strategic actions as a result.
Dynamic Evaluation Methods for SMS Phishing Blocking App Based on Detection Setup Function
Kim, Jang Il ; Kim, Myung Gwan ; Kwon, Young Man ; Jung, Yong Gyu ;
Journal of Service Research and Studies, volume 5, issue 2, 2015, Pages 111~118
DOI : 10.18807/jsrs.2015.5.2.111
Although the development of mobile devices are made us a free life, they were displayed the subject of this financial crime and attacking forces in the other side. Among finance-related crime is become a serious crime that are targeting smartphones by SMS phishing, phishing, pharming, voice phishing etc. In particular, SMS phishing is increased according to phenomenon using the nature of a text message in the mobile. SMS phishing is become new crime due to the burden to the smartphone user. Their crime is also the advanced way from the existing fraud, such as making the malicious apps. Especially it generates loopholes in the law by a method such as using a foreign server. For safe from SMS phishing attacks, proactive pre-diagnosis is even more important rather than post responses. It is necessary to deploy blocking programs for detecting SMS phishing attacks in advance to do this. In this paper we are investigating the process of block types and block apps that are currently deployed and presenting the evaluation of the application of the detection block setting app.
The Influence of Data Quality Management on Data Utilization and Customer Orientation
An, Heejung ; Kim, Hyunsoo ;
Journal of Service Research and Studies, volume 5, issue 2, 2015, Pages 119~132
DOI : 10.18807/jsrs.2015.5.2.119
It is a problem that the poor quality of data hinder the efficient operation and rapid decision-making in enterprises. Thus, we examined if the management class support and business environment could influence the data utilization management in this research. We also verified that relevant activity promotes data utilization for the handling of work or decision-making, thereby affecting customer orientation. The study showed that data utilization quality control is a positive factor for utilizing data for better business decision-making process. It was also confirmed that utilizing the data has indirect effect on customer orientation. Finally we suggested the practical implications to the corporate executives. Future research will be needed to find relationships between data quality management and other factors including management performance.
The Effects of Service Design Quality Factors and Availability on User Satisfaction
Ahn, Jinho ;
Journal of Service Research and Studies, volume 5, issue 2, 2015, Pages 133~147
DOI : 10.18807/jsrs.2015.5.2.133
The purpose of this study was to suggest and prove that service design is not in the dimension of a simply new design methodology, but in the design paradigm change from conventional tangible and visual view of design to the intangible service of design. Based on a variety of literature research, this study defined service design, found its characteristics, and proved its differences from conventional design approaches and thoughts. To do that, this study looked into service design theories, processes, and methodologies, defined quality factor and availability of service design, and user satisfaction, and setup hypotheses to prove them. This study conducted a questionnaire survey with service design firms, service designers, and their customers. The questionnaire data were applied to structural equation to analyze the hypotheses. According to the analysis, reliability, tangibility, assurance, and empathy of the quality factors of service design were accepted, but responsiveness of the factors was rejected. It was found that quality factors positively influenced availability and ended up positively affecting user satisfaction. The quantitative research results will made some suggestions to service design firms and designers in the paradigm change to service-centric design, and will show the importance of understanding the essence of service in terms of design methodology.
Analysis of Propensity for Conflict Resolution According to the Types of SNS Users, Usages and Conflicts
Lee, Eun Ju ; Park, Dae-Ha ;
Journal of Service Research and Studies, volume 5, issue 2, 2015, Pages 149~159
DOI : 10.18807/jsrs.2015.5.2.149
This paper proposes a making study model using Ajzen's Theory of planned behavior (TPB) and established hypothesis and then analysed propensity of conflict resolution according to the types of SNS users, usages and conflicts. The results of study, active users of SNS have propensity of resolution for their own conflicts through SNS. The users having conflicts between person and person are same with active users. The results of this study could be referenced to other researches for resolving conflicts in or between people in the future.
The Activation and Export Strategies of Call Center Manager Certification Test
Kim, Iljin ; Cheong, Kiju ; Li, Yan ;
Journal of Service Research and Studies, volume 5, issue 2, 2015, Pages 161~176
DOI : 10.18807/jsrs.2015.5.2.161
The significance of upgrading current certification service for customer center manager and counsellor in Korea Call Center Information Research Center-affiliated Call Center College is dramatically increasing due to steady applicants for the last few years, while there is a need to expand the numbers of applicants with a new channel. This paper has suggested the directions for developing IBT system to hold a dominant position in the certification business industry. Providing IBT channel, mainly base upon internet and utilizing various IT infra for the PCCM (Preliminary Customer Center Manager)/CCCM (Certified Customer Center Manager), will increase the convenience of taking qualification exams for customer center managers and improve competitiveness in qualification certification business industry. Specifically, this study reviews overview of industry trends of domestic and overseas, success cases of test services, service model and methods of on-line test, and short and long term analysis of the domestic and overseas markets.
Moderating Effect of Social Support on the Relationship Between Acculturation Stress and University Adjustment: Focused on Foreign Students Majoring Tourism at Universities in Korea
Yoon, Sun Y. ;
Journal of Service Research and Studies, volume 5, issue 2, 2015, Pages 177~197
DOI : 10.18807/jsrs.2015.5.2.177
The purpose of this study is to identify the relationship between acculturation stress and university adjustment and moderating role of social support in Foreign students majoring tourism at universities in korea. Data was collected from 250 Foreign students. Then the data and hypotheses were examined using multiple regression analysis and hierarchial regression analysis using SPSS 18.0. The result of this study is as follows. Acculturation stress was negatively related with university adjustment and social support positively moderate the relationship between acculturation stress and university adjustment. Social support is suggested to reduce the negative results of acculturation stress and had a positive direct effect on university adjustment. Findings were this study provide a comprehensive understanding on university adjustment for Foreign students studying in korea. also, acculturation stress, university adjustment and social support were significant variable of institutional attachment. Finally, this study suggested that the university should develop international students program based on cultural difference and more studies are need to identify additional different factors that affect acculturative stress as well as to develop students intervention program for physical and psychological support.
A Suggestion on the New Service Research Framework
Kim, Hyunsoo ;
Journal of Service Research and Studies, volume 5, issue 2, 2015, Pages 199~216
DOI : 10.18807/jsrs.2015.5.2.199
The current research suggests a new service research framework for service researchers and practitioners. A comprehensive and streamlined research framework is essential for rapid growth of service industry with support of academic researches. An in-depth analysis on relevant service research fremeworks and major research issues on service sector and service nature has been performed. Past and present research frameworks on service sector have been reviewed based on the nature of service and the desirability for service industry development. A new research framework has been derived and a five-section model has been suggested. The results of this research can be used for finding useful research topics in service sector. Future research is needed to develop service research as a solid and major academic field in the new economy.