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REFERENCE LINKING PLATFORM OF KOREA S&T JOURNALS
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Journal of Service Research and Studies
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Journal DOI :
The Society of service Science
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Volume & Issues
Volume 6, Issue 2 - Apr 2016
Volume 6, Issue 1 - Jan 2016
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The Effects of Temple-stay Experienced Tourism Motivation of Participation and Choice Factors on Satisfaction and Revisit Intention
Yoon, Sun Y. ;
Journal of Service Research and Studies, volume 6, issue 2, 2016, Pages 1~21
DOI : 10.18807/jsrs.2016.6.2.001
The purpose of this study is to identify the influential relationship of temple-stay experience tourism motivation of participation and choice factors on satisfaction and revisit intention as the temple
New Business Success using Strategic Innovation Strategy: Marine Engine Business and HEMAPT System of the Hyundai Heavy Industries Co.
Kim, Wha Young ;
Journal of Service Research and Studies, volume 6, issue 2, 2016, Pages 23~35
DOI : 10.18807/jsrs.2016.6.2.023
Firms should seek greater profits and corporate growth through new businesses. New businesses contribute realizing creative economy that creates good jobs, and expanding the company by securing new markets and creating new profits and growth. However, new business is risky management decision-making to have a high failure rate because it involves the adaptation of new business environment and the burden of new investments, including the uncertainty of success in business. Therefore, innovation strategies play important roles for the new business entry, using product innovation, process innovation, business model innovation, disruptive innovation, and strategic innovation, etc. and company will get huge economic results by pushing them into successful business. It is essential that innovation strategy and IT development strategy along with business strategy of a firm are linked, and their strategic alignment is considered to be a critical success factor for new business success. Hyundai Heavy Industries(HHI) pursued marine engine business for the development of precision machinery industry and shipbuilding industry of Korea, and the company recognized the importance of new business strategy, innovation strategy, and IT strategy inter-linked, and pushed strategic alignment boldly. As a result, HHI won the competition in European and Japanese engine manufacturers and climbed into the world`s largest engine manufacturer. This study suggests investigating and analyzing a case that HHI succeeded in marine engine business expansion using strategic innovation strategy as a way of the introduction of CNC machine tools and the development of HEMAPT system.
The Impact of Past Behavior on Intention to Smartphone Application Piracy
Kim, Joong Han ;
Journal of Service Research and Studies, volume 6, issue 2, 2016, Pages 37~49
DOI : 10.18807/jsrs.2016.6.2.037
Due to the expandability of smartphone, the mobile application market is growing explosively. However, as happens in other digital contents markets, piracy of mobile applications is prevalent. This study investigated the effects of behavioral factors on smartphone application piracy. The research model consists of factors from the theory of planned behavior model - subjective norms, attitudes toward piracy and perceptions of behavioral control. In addition, perceived consequences, past behavior and habit was included. The past behavior of PC software piracy was a meaningful predictor of habit, and habit was found to influence significantly the smartphone piracy intention. The result also shows that perceived benefit had significant effect on attitude, but both perceived legal and technical risk were not significantly related to attitude. Implications for research and practice are discussed.
Service improving the subjective happiness in Cancer Patient receiving Radiation Therapy
Song, Mi Soon ; Kim, Hyun Li ;
Journal of Service Research and Studies, volume 6, issue 2, 2016, Pages 51~64
DOI : 10.18807/jsrs.2016.6.2.051
This study is to find a service that improves the subjective happiness of cancer patients that receive radiation therapy. One hundred and one cancer patients undergoing radiation therapy were enrolled in the survey to verify the self-consciousness and symptom distress that could affect the subjective happiness. Independent t-test, one-way analysis of variance, and Pearson correlation were conducted with the SPSS 20.0 program. Symptom distress of cancer patients undergoing radiation therapy showed highest in the order of fatigue, appearance changes, dizziness, loss of appetite, and sleep disorders. And lower symptom distress, higher private self-consciousness were significantly correlated with higher subjective happiness among patients receiving radiation therapy for cancer. Study findings reflect the necessity of an integrative approach combining physical, psychological and emotional interventions during a radiotherapy period. For this cause, it would be necessary to supplement previously existing service programs and organize a patient-friendly system that could affiliate regional cancer centers or Public health centers with the hospitals in which the patients are being treated.
The Influence of Stress on Game Addiction in University Students: Moderating Effect of Human Relation Skills
Kang, Moon Sil ; Kim, Yoon Sook ; Kim, Young Hee ;
Journal of Service Research and Studies, volume 6, issue 2, 2016, Pages 65~82
DOI : 10.18807/jsrs.2016.6.2.065
This study examined the influence of university students` stress in their daily lives on game addiction, and investigated whether the human relation skills has a moderating effect on their daily life stress. For this study, surveys of 222 university students were collected and analyzed with SPSS 18.0 program. The results of this study are as follows: First, the participants displayed lower human relation skills as the level of stress from the studies increased. In contrast, the participants displayed higher human relation skills as the level of stress from future plans and family relations increased. Second, as the level of game addiction increased, human relation skills were found to be lower. Third, the university students` stress from daily lives had a static effect on game addiction. The participants displayed tendency of game addiction as they had high levels of stress from their studies, financial issues, future plans, values, family relations, and human relations with people apart from their family. Among the listed factors of stress, the stress from the studies most strongly influenced the participants to be addicted to games. Fourth, among the sub-factors of stress in the university students, issues in future plans and family relations significantly control the game addiction. Studies on this area has been insufficient. From the study, it is found that in order to prevent university students to be addicted to games, they must cope well with their stress. Furthermore, this study carries its significance in finding the results that human relation skills contribute as a part of dealing with stress.
Analysis of Kano`s Quality Attributes for Smart Car: An Exploratory Study
Byun, Dae H. ;
Journal of Service Research and Studies, volume 6, issue 2, 2016, Pages 83~97
DOI : 10.18807/jsrs.2016.6.2.083
Smart car is a vehicle which maximizes convenience, safety, and user experience. The traditional vehicle style will be replaced by a smart car. The objective of this paper is to find essential quality attributes that consumers want. We provide a method to select a best smart car reflecting their preference based on the quality attributes. We derive Kano`s quality attributes by an exploratory survey and show an example to implement their decision using the Analytic Hierarchy Process method. As a result, the quality attributes were classified into two groups of attractive quality and indifference quality. The respondents evaluated that the safety of smart cars was more important than the convenience and user experience. However, the smart car was required more functions related to the convenience criteria. These results will provide important implications for smart car design.
A Study of Influence about Life Insurance Asset Management to Interest Decline
Jung, Hee-seog ; Kim, Sun-Je ;
Journal of Service Research and Studies, volume 6, issue 2, 2016, Pages 99~116
DOI : 10.18807/jsrs.2016.6.2.099
The purpose of this paper is to see what the problem is and what the direction of the strategy of asset management after this study has analyzed asset management status of domestic life insurance companies according to interest rate trends, analyzing in time series management asset lists, asset distribution state, and securities list of life insurance companies during 2000~2014. It has carried correlation analysis and regression analysis between yield and bond interest KOSPI index. As the study result, life insurance companies have managed assets in stability than profitability. The correlation coefficient between interest rate and performance rates of total asset, management asset and securities is highly plus, correlation of management asset performance rate is higher than that of total asset performance rate, and the correlation of securities performance rate is higher than that of management asset performance rate. The correlation coefficient of KOSPI and performance rate shows minus. The suggestion is that the change of asset management is required as the interest decline rises up a reverse margin risk because of the asset management of stability.
Influence of the Career Plateau of Food Service Industry Employees on Their Turnover Intention: The Moderating Effect of Organizational Support
Lee, MiJung ; Shim, JiHyun ;
Journal of Service Research and Studies, volume 6, issue 2, 2016, Pages 117~131
DOI : 10.18807/jsrs.2016.6.2.117
This study analyzes the influence of the career plateau perceived by food service industry employees on their turnover intention. The perception of career plateau is classified as either structural or content-driven. This work also examines how organizational support (formal and informal) for career development affect turnover intention in their interaction with career plateau (structural and content-driven). The research hypothesis was objectively verified based on an analysis of the data on 255 employees. As a result, the structural and content-driven career plateaus perceived by employees were observed to have a positive overall effect on their turnover intention. Aslo, informal organizational support for career development moderates the relationship between career plateau and turnover intention but not formal organizational support.
Study on the Identification of CSFs for Employment in IT Industry
Sung, Tae Kyung ;
Journal of Service Research and Studies, volume 6, issue 2, 2016, Pages 133~151
DOI : 10.18807/jsrs.2016.6.2.133
The purposes of this research are to empirically examine (1) the impact of application of IT in IT industry which is the main engine for creative economy, (2) the relationship between application of IT and corporate strategy, and (3) the influence of corporate strategy on application of IT and employment. To achieve the purpose of research, we conducted a survey on 187 CIOs in october 2013. Research findings confirm that application of IT provides competitive advantages such as efficiency, threat, functionality, attack, and integration and these traits of IT significantly contribute to employment. And research results show that the moderating effects of corporate strategy on the relationship between application of IT and employment are different depending upon the type of corporate strategy. Thus firms in IT industry should consider traits of IT more seriously when they establish corporate strategy.
The Relationships of CEO`s Transformational Leadership on Members` Innovative Behaviors & Members` Organizational Citizenship in the ICT Industry: Moderating Effect of CSR Management
Hwang, Kyu Ha ; Park, Hyeon Suk ;
Journal of Service Research and Studies, volume 6, issue 2, 2016, Pages 153~174
DOI : 10.18807/jsrs.2016.6.2.153
This empirical study attempted to investigate the effects of the CEO`s transformational leadership on the organizational members` innovative behavior/organizational citizenship behavior, CSR and employees` acceptance of organizational change in the ICT industry. For this study, we conducted an online survey with the employees of businesses that belonged to the ICT industries and received 417 valid responses. The analysis results by SPSS & AMOS are as follows. CEO`s transformational leadership had a significantly positive impact on the members` self-efficacy. The members` self-efficacy not only had a positive impact on their own innovative behavior/organizational citizenship behavior, but also had a mediating effects in the relationship between CEO`s transformational leadership and the members`s innovative behavior/organizational citizenship behavior. Also corporate social responsibility management had a moderating roles in the relationship between CEO`s transformational leadership and the members` self-efficacy.
Design and Implementation of Socket-based Multi-player Game Service for Elementary Mathematics Learning
Kim, Sung Wan ;
Journal of Service Research and Studies, volume 6, issue 2, 2016, Pages 175~184
DOI : 10.18807/jsrs.2016.6.2.175
The educational computer game service, due to its entertainment role, is a very attractive tool for students to raise their interests in learning. Especially mathematics, the most difficult subject for many students, is one of the typical subjects in which the educational computer game service can be efficiently applied. Most of the previous game services is for single or two learners. And learner only have to simply submit a solution for the proposed math expression in the game. In this paper a multi-player game service based on TCP/IP socket programming technique is designed and implemented to join in the game for multiple learners. In addition, we design a game rule to improve learners` number sense by letting them arrange various ways to solve the problem. Finally, using the requirements of educational game service, we evaluate the proposed game service and its usability.
A Study on Evaluation for Improving the Usability of Mobile Web User Interface
Kim, Hee Wan ;
Journal of Service Research and Studies, volume 6, issue 2, 2016, Pages 185~199
DOI : 10.18807/jsrs.2016.6.2.185
Smart phone market launched Apple iPhone, and mobile devices having various sizes and operating system began to be enabled. The users search the necessary contents any time and everywhere by a smart phone. And they can use various contents immediately such as information, videos, music etc. Recently, digital devices including mobile has become a large proportion of in everyday life. Therefore, UI/UX which is responsible for the communication between the user and the mobile device is very important. It has been recognized as an important factor for users to determine how easy to use the mobile device. In this paper, it is discussed how to minimize the inconvenience of use while improving the convenience of the UI / UX that make up the mobile web. Then, it is presented an evaluation criteria of Mobile Web UI/UX for improving the usability of the mobile device.
The Impact of Factors on Consumers` Conspicuous Consumption
Byeon, Hyeonsu ;
Journal of Service Research and Studies, volume 6, issue 2, 2016, Pages 201~214
DOI : 10.18807/jsrs.2016.6.2.201
The main purpose of this paper was to review how luxury value is related to the consumer`s conspicuous consumption and purchasing intention. The author formed luxury value which is including financial, functional, social, and individual value. In order to obtain the research results, the author conducted a survey and implemented statistical treatments. The results can be proposed as follows: First, financial, functional, social, and individual value was positively influencing on conspicuous consumption. Second, conspicuous consumption was impacting on intention to purchase. Third, it was suggested that the relative effect of individual value on conspicuous consumption was greater than other values. Thus it was concluded that consumers put a high value on conspicuous consumption.
A Study on the Factors Affecting the Service Failure ZOT and severity Perception
Ock, Jung Won ; Yun, Dae Hoong ; Eum, Seong Won ; Yim, Sun Joo ;
Journal of Service Research and Studies, volume 6, issue 2, 2016, Pages 215~232
DOI : 10.18807/jsrs.2016.6.2.215
As the development of service marketing, research on service failure has gained more and more attention. This research aims to explore factors influencing the service failure severity perception, focus on consumers` internal propensity, ZOT(zone of tolerance) about service and comparison with other consumers in service failure situation. According to study results, it revealed that past experience satisfaction has negative effect on the zone of tolerance about service failure. Company image also has negative effect on the ZOT about service failure. While service importance has negative effect on the ZOT about service failure, it has positive effect on the perceive service failure severity. The ZOT about service failure has negative effect on perceived serviced failure severity. In contrast, social comparison perception level has no effect on perceived service failure severity, and negative affectivity also has no effect on that. In Conclusion, five hypothesis are accepted among seven hypothesis. This study gives important point to researchers and service providers in the service industry. For researchers, the result will be helpful them to further develop service failure and recovery framework. For service providers, the results will suggest specific guidelines for recovering the service failure. They can place emphasis on the serious point, so they can get a effective performance from the recovery strategy.