• Title, Summary, Keyword: 공감능력

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A Study on Antecedents and Consequences of Empathy Ability of Service Employee (서비스 제공자 공감능력의 영향요인과 결과요인에 관한 연구)

  • Kim, Yu-Kyung
    • Management & Information Systems Review
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    • v.34 no.1
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    • pp.121-142
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    • 2015
  • This study focused on finding how to raise the positive effect of a service employee on the organization by strengthening his sympathetic feeling at the position of business, not the position of customer and how to reduce the negative effect. The specific objectives of the study are: First, the effect factors of the empathy abilities (cognitive empathy, emotional empathy) of a service employee are largely classified as the social support (supervisor support, co-worker support) to the service employee and the self-soothing ability. Therefore, this study tries to verify the relationship between the self-soothing ability, and social support and empathy which are preceding factors of the empathy of a service employee. Second, it also tries to verify the relationship between job stress and empathy ability(cognitive empathy, emotional empathy) of a service employee. As a result of the verification of the study hypothesis, first, the social support was distinguished as supervisor support and co-worker support, and the empathy ability was distinguished as cognitive empathy and emotional empathy. As a result of verifying the relationship between social support and empathy ability, the supervisor support did not have a positive effect on cognitive empathy while the co-worker support did have a positive effect of cognitive empathy. The supervisor support had a positive effect on emotional empathy and the co-worker support had a positive effect on emotional empathy. Second, the self-soothing ability of a service employee had a positive effect on empathy ability and a positive effect on both cognitive empathy and emotional empathy. Finally, the empathy ability(cognitive empathy, emotional empathy) of a service employee was shown to have a negative effect on the job stress of a service employee.

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The Effects of Repeated Pain Measurement to Injury Pictures on Cognitive and Affective Empathy in Medical Students (통증사진에 대한 반복적 통증평가가 의대생의 인지적 공감과 정서적 공감에 미치는 영향)

  • Lee, Sang-Kwon;Chun, Kyung-Ju;Chang, Chulhun L.;Kim, Sung-Soo
    • The Journal of the Korea Contents Association
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    • v.17 no.1
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    • pp.402-411
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    • 2017
  • To develop a more efficient computer-based empathy program that enables medical students to increase their empathy levels, and to test its applicability to medical students. We developed PACP (the Pain Assessment Computer Program) for measurement of medical students' levels of recognition of another's pain. An empathy questionnaire was administered to 145 medical students before and after the PACP. In the high empathy group, the scores for cognitive empathy increased significantly after completion of the PACP, while affective empathy scores showed no significant change. In contrast, in the low empathy group, both cognitive and affective empathy scores increased significantly after the PACP. The PACP effectively increased cognitive empathy for the high empathy group, and increased both cognitive and affective empathy, particularly for the low empathy group. Given the fact that existing empathy education programs are time-consuming and costly, and the demand for more efficient empathy education is high, the PACP as a useful tool can be applicable to medical students, particularly those with low empathy in order to enhance their empathic abilities within a short period of time.

The Study on the Effect of Ego-resilience, Empathic Ability of Preliminary Broadcasters on Communication Ability : Focusing on General Characteristics (예비방송인들의 자아탄력성, 공감능력이 의사소통능력에 미치는 영향 연구 : 일반적 특성을 중심으로)

  • Jung, Mi-young
    • The Journal of the Korea Contents Association
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    • v.20 no.6
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    • pp.579-589
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    • 2020
  • The purpose of this study is to understand the effects of ego-resilience, empathic ability of preliminary broadcasters on communication ability and to explore what university should do. The subjects of the study analyzed the relationship between self-resilience, empathic ability and communication ability among 333 preliminary broadcasters in the journal and broadcasting, media related departments of five universities in Busan. As a result of the research analysis, first, the preliminary broadcasters had the highest empathic ability, followed by communication ability and ego-resilience. Second, ego resilience according to the general characteristics of preliminary broadcasters was significantly different according to gender, major satisfaction, and club activities. There were significant differences according to satisfaction and club activities. Third, the correlation between ego resilience, empathic ability, and communication ability of preliminary broadcasters has a significant static correlation, and the correlation between empathic ability and communication ability is the highest. Fourth, the factors influencing communication ability were empathic ability, ego resilience, and gender. It will be meaningful as a study that the factors influencing communication ability related to preliminary broadcasters are empathic and ego resilience. Therefore, it is necessary to prepare a plan such as opening a curriculum to improve the communication ability of preliminary broadcasters.

Convergence relationship of Self-esteem, Empathy ability and Interpersonal relationship ability in dental hygiene students (치위생과 학생들의 자아존중감과 공감능력, 대인관계능력과의 융합 관계)

  • Lee, Sung-Lim
    • Journal of the Korea Convergence Society
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    • v.10 no.7
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    • pp.87-92
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    • 2019
  • This study was to investigate the convergence relationship of self-esteem, empathy ability and interpersonal relationship ability of 351 dental hygiene students in Jeollabuk-do area. The data were analyzed using SPSS software program 22.0. In case of interpersonal relationship ability, there were significantly different means with health state(p=0.005) and major satisfaction(p=0.004). Self-esteem, empathy ability and interpersonal relationship ability was positive correlated(r=0.600, p<0.01). The factors influencing interpersonal relationship ability were self-esteem and empathy ability(p<0.001). The explanatory power of the study was 38.0%. It is necessary to develop a dental hygiene education program for improving self-esteem, empathy ability and interpersonal relationship ability.

The Influence of Empathy and Communicative Competence on Cultural Competence in Nursing Students (간호대학생의 공감능력과 의사소통능력이 문화적 역량에 미치는 영향)

  • Kim, Jiyoung
    • The Journal of the Korea Contents Association
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    • v.20 no.5
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    • pp.367-374
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    • 2020
  • The purpose of this study was to identify the relationship between empathy, communicative competence, and cultural competence among nursing students and investigate the factors influencing cultural competence. The subjects of the study consisted of 173 nursing students. Data were analyzed based on Pearson's correlations, and multiple regressions using the SPSS 18.0 program. The mean value of cultural competence was 3.44, showing significant positive correlations with empathy(r=.450, p<.001) and communicative competence(r=.579, p<.001) in nursing students. Empathy, communicative competence and foreign language skill accounted for 37.1% of the total variance in cultural competence among nursing students. Overall cultural competence can be improved by empathy, communicative competence enhancement program.

Study on Fostering Empathy by Design Education -Focusing on Elementary Education- (디자인 교육을 통한 공감능력 함양에 관한 예비적 고찰 -초등교육을 중심으로-)

  • Jeong, Won-Joon;Kim, Chang-Hyun;Kim, Seung-In
    • Journal of Digital Convergence
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    • v.16 no.3
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    • pp.423-428
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    • 2018
  • The purpose of this study is to suggest the necessity of fostering empathy through design education since elementary education in order to develop human resources required in the artificial intelligence society. First we studied the definition, necessity and the present domestic state of design education. Also studied the elements of empathy, its necessity in the age of artificial intelligence, and how children can enhance empathy. Finally, we researched cases of design and empathy education abroad. In conclusion, the Nordic countries have developed social innovations through design and high levels of empathy. Also, design education in the form of playing with the process of communication, discussion and cooperation is important. Based on this study, we hope various design education programs develop that can foster empathy.

Study on Self-esteem, Communication Skills, and Empathy in Junior College Students (일부 전문대 학생들의 자아존중감, 의사소통능력, 공감능력에 관한 연구)

  • Lee, Inn-Sook
    • Journal of the Korea Academia-Industrial cooperation Society
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    • v.20 no.10
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    • pp.358-365
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    • 2019
  • The purpose of this study was to investigate the influence of self-esteem and communication skills on empathy in junior college students. A total of 253 students from a participated in the study. The data for the study were collected from March 11-21, 2019 via a questionnaire. Analyses including descriptive statistics, ANOVA, t-test, Pearson correlation coefficient, and multiple regression analysis were performed. Based on the general characteristics of the participants, the study results were as follows. Statistically significant differences were found in self-esteem depending on major, economic status, family relationship, and satisfaction with major. There were statistically significant differences in communication skills depending on major, family relationship, and satisfaction with major. Statistically significant differences were found in empathy depending on gender, academic year, major, and religion. There were positive correlations between self-esteem and communication skills, self-esteem and empathy, and communication skills and empathy. Furthermore, in terms of variables affecting empathy, 27.1% of the variation in empathy was explained by communication skills and gender. Based on these results, it is recommended that an effectual program is designed and applied to improve communication skills in order to enhance empathy in junior college students.

Ego resilience, Empathic Ability and Interpersonal relationship ability in Nursing Students (간호대학생의 자아탄력성, 공감능력과 대인관계능력)

  • Chae, Myung-Ock
    • Journal of the Korea Academia-Industrial cooperation Society
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    • v.17 no.5
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    • pp.95-103
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    • 2016
  • This study examines the relationships among ego resilience, empathic ability, and interpersonal relationship ability in nursing students. Data were collected through a self-reported questionnaire from November 2 to December 11, 2015. The subjects consisted of 299 nursing students who were selected using a convenience sampling method. Stepwise multiple regression revealed that ego resilience (${\beta}=.488$, p<.001) and empathic ability (${\beta}=.378$, p<.001) were significant predictors and accounted for 47.2% of interpersonal relationship ability. It is meaningful that ego resilience affects interpersonal relationship ability. Therefore, ego resilience and empathic ability need to be increased by efficient management and intervention to facilitate interpersonal relationship ability in nursing students.

The Influence of Empathy on Interpersonal Competence in Nursing Students (간호대학생의 공감능력이 대인관계 유능성에 미치는 영향)

  • Park, In-Sook
    • Proceedings of the Korea Contents Association Conference
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    • pp.487-488
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    • 2017
  • 본 연구는 간호대학생의 공감능력이 대인관계 유능성에 영향을 미치는 요인을 규명하는 서술적 조사연구이다. 연구대상자는 198명의 간호대학생이었다. 구조화된 자가 보고식 설문지를 이용하여 자료를 수집하였으며, 자료 분석은 SPSS 18.0 WIN 프로그램을 사용하여 빈도와 백분율, 평균과 표준편차, t-test, ANOVA, Pearson co- rrelation coefficient, multiple regression analy- sis를 실시하였다. 연구결과, 연구대상자의 공감능력이 인간관계 유능성과 유의한 정적 상관관계가 있었다. 회귀분석을 실시한 결과, 공감능력은 인간관계 유능성에 영향을 미치는 유의한 요인으로 나타났으며, 공감에 대한 설명력은 30.0%이었다. 결론적으로, 간호대학생의 대인관계 유능성에 영향을 미치는 공감능력 증진을 위한 중재 프로그램을 개발하여 적용할 필요가 있다.

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The Effects of Communication Competence and Empathy on Stress Coping in College Students (대학생의 커뮤니케이션 능력과 공감능력이 스트레스 대처행동에 미치는 영향)

  • Park, Yang-Shin;Jang, Seong-Ho
    • The Journal of the Korea Contents Association
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    • v.18 no.9
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    • pp.346-356
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    • 2018
  • The Purpose of this study is to examine the effect of communication competence and empathy on stress coping in college students. The research problems were verified by correlation analysis and multivariate regression analysis. A questionnaire survey was conducted on 292 college students. The findings are as follows. First, college students who have high communication competence show more problem-focused coping, social-support seeking coping, and self-soothing coping in stressful conditions, but less emotion-oriented coping and avoidance-oriented coping. Particularly, it is found that behavioral flexibility in communication competence has the greatest effect on problem-focused coping and emotion-oriented coping. Similarly, affiliation/support influences social support seeking coping, interaction management influences self-soothing coping and avoidance-oriented coping. Second, college students who have high empathy are also found more problem-focused coping, social-support seeking coping, and self-soothing coping in stressful conditions. Especially it is found that role-taking in empathy has the greatest effect on problem-focused coping self-soothing coping. Similarly, emotion recognition influences avoidance-oriented coping, emotional resonance influences emotion-oriented coping, authenticity influences social-support seeking coping.