• Title, Summary, Keyword: 도시철도 서비스

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A Study on Urban Railway Service Quality by Technology Acceptance Model (기술수용모형을 통한 도시철도 서비스품질에 관한 연구)

  • Yu, Hyun;Kim, Myungsoo
    • The Journal of The Korea Institute of Intelligent Transport Systems
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    • v.16 no.1
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    • pp.14-25
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    • 2017
  • This study aims to verify the causal relationship between service quality of the urban railway operating agency and users' behaviors, targeting the urban railway users. The perceived ease of use of the urban railway service quality had an influence on tangibility and convenience, and the perceived usefulness was significant to all attributes; therefore, it is judged that reliability, correspondence and safety should be improved to increase the users' perceived ease of use of the urban railway service quality. Based on these study results, the urban railway operating agency should make an effort to increase the perceived ease of use and usefulness of the urban railway to improve the service quality, to positively change the users' attitudes toward use, and to make the positive change connected to the intention of reuse and intention of recommendation, the users' behavior intentions.

Customer Satisfaction Analysis for Urban Railway Service Quality by IPA Analysis (IPA 분석을 이용한 도시철도 서비스품질의 고객만족도 분석)

  • Kim, Heung-Chul
    • Journal of the Korean Society for Railway
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    • v.18 no.5
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    • pp.502-511
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    • 2015
  • The purpose of this study is to prioritize the importance of urban railway service quality through statistical analysis. This was done to maximize customer satisfaction by providing customers of urban railway services (including LRT), operated by the local government, with a better customized service quality. It was hoped that this project would boost the need for public transportation by increasing customer satisfaction, which would eventually lead to more profitable revenue. The results of validity certification of expectations and perceptions before and after the use of government funded urban railway and private sector invested urban railways show that there are gaps for 18 items for the government funded urban rail projects (p<.01), while there is no significant difference for 2 items between expectation and perception (p>.05); private sector invested urban railway projects show differences for all 20 items (p<.001). Therefore, IPA analysis is conducted to improve the service quality; this should lead to a remedy that focuses on service quality. The findings of this study will contribute to providing management strategies for boosting customer satisfaction and creating revenue through customized service quality in the urban railway operating industry (including LRT), which is currently suffering from chronic deficits.

A Standardized Management Plan on the Characteristic Factor of Station to Meet a Customer Service in the Urban Transit (도시철도 고객서비스 만족을 위한 역 특성요소의 표준화 관리방안)

  • Kang, Tae-Soo;Kim, Seong-Ho;Bae, Kyung-Suk
    • Journal of the Korean Society for Railway
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    • v.15 no.3
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    • pp.300-305
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    • 2012
  • The saving of time, which is defined as the demand from passengers and the supply from the urban railway, must be balanced. The selected factors influencing on the balance are the traffic, customer contact facilities, the number of failures, customer complaints(VOC), passenger moving time and transfer stations. Also, the overall ratio of SMRT's 4 lines is generated by differentiating the rate of each attribute in each factor. This is not only to differentiate the stations with peculiar factors but also to standardize criteria of the personalized services. Furthermore, as part of standardization, standard drawings of facility management are prepared for the improvement on the management of human resource and material. The drawings include passenger moving lines, location of safety incidents and also indicate the rating of the factors in each station and overall evaluation rating. In conclusion, this thesis aims to improve customer satisfaction constantly by reducing passenger moving time, through the differentiated management of each station.

Improvement of Service Quality for Urban Railway Operations Using Simulation (시뮬레이션을 이용한 도시철도 운행 서비스품질 개선에 관한 연구)

  • Kim, DongHee;Lee, HongSeob
    • Journal of the Korean Society for Railway
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    • v.20 no.1
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    • pp.156-163
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    • 2017
  • In the major operation sections of the urban railway, there has been habitual delay, and delay propagation; another problem is the increase of crowds and of inconvenience to passengers. The urban railway has different characteristics from rural railways, such as uncertainty of demand and irregularity of train operation. In urban railways, recently, operators manage quality indicators of service using operation results, such as the delay of train operation and the congestion of trains. However, because the urban railway has characteristics in which demand, passenger behavior, and train operation mutually affect each other, it is difficult to express the quality of service that passengers actually feel. In this paper, we suggest a quality indicator of service from the viewpoint of passengers, and present a demand responsive multi-train simulation method to predict dynamic dwell time and train operation status; we also use simulation results to consider changes in the quality indicator of service.

Green Growth Business Model using Future Urban Railway Simulation (미래도시철도 시뮬레이션을 통한 녹색 성장 비즈니스 모델 사례 연구)

  • Kim, Min-Je;Yang, Won-Mo
    • 한국IT서비스학회:학술대회논문집
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    • pp.74-79
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    • 2010
  • 최근 전 세계적으로 문제가 되고 있는 지구온난화의 주범인 탄소 배출에 대한 규제 움직임과 더불어 미래도시철도는 저탄소 녹색교통수단으로 다시금 각광받기 시작하고 있다. 그러나 철도수단 자체의 태생적인 단점과 장기간에 걸쳐 건설되는 인프라와 막대한 투자비용은 철도 투자확대에 여전히 걸림돌로 작용하고 있어 미래도시철도 중심의 교통체계 구축을 위한 획기적인 대안이 절실한 상황이다. 이에 컴퓨터 시뮬레이션으로 배선 설계, 차량운행, 유지보수 등 건설하려는 미래도시철도 시스템을 모델링하고, 단기/중기/장기 예측 및 효율성 분석하여 막대한 투자비용을 절감할 수 있는 미래도시철도 시뮬레이션을 통한 비즈니스 모델을 제시하려고 한다. 본 논문의 구성은 서론에서는 연구 배경 및 필요성, 연구범위에 대해 살펴본 다음, 본론에서 미래도시철도 시뮬레이션, 녹색 성장 비즈니스 모델, 사례연구 결과에 대해 설명한다. 끝으로 미래도시철도 시뮬레이션을 통한 녹색 성장 비즈니스모델의 기대효과에 대해 설명한다.

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Evaluation of Metro Services based on Transit Smart Card Data (A Case Study of Incheon Line 1) (스마트카드 데이터를 활용한 도시철도 서비스 평가 (인천 1호선의 차내혼잡과 정시성을 중심으로))

  • Eom, Jin-Ki;Choi, Myoung-Hun;Kim, Dae-Sung;Lee, Jun;Song, Ji-Young
    • Journal of the Korean Society for Railway
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    • v.15 no.1
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    • pp.80-87
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    • 2012
  • This study analyzed the quality of a commuter rail service of Incheon line 1 with respect to two service measures such as occupancy (crowdedness) and punctuality based on transit smart card data collected in 2009. In order to analyze the metro services by individual fleet, we aggregated the personal level card data into the fleet operated in each planned schedule. The results show a low level of service for both crowdedness and punctuality during peak hours at the line segment from 'Gyeyang' to 'International business district'. Further, a close relationship between vehicle occupancy and punctuality is found, which illustrates high passenger demand causes successive metro delay.

A Study on Level of Service of Pedestrian Facility in Transfer Stations at Urban Railroad (도시철도 환승역의 환승보행시설의 서비스수준에 관한 연구)

  • Jang, Seong-Yong;Han, Sung-Yoeb;Kim, Si-Gon
    • Journal of the Korean Society for Railway
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    • v.13 no.3
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    • pp.339-348
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    • 2010
  • The government continues to make efforts to improve effectiveness, integration and connectivity of public transportation systems. But there have been only a few studies about it. This paper addresses the quality evaluation of pedestrian facility service in transfer stations at urban railroad. LOS (Level Of Service) model of urban railroad by facility based on the body ellipse and density recalculated considering the recent Korean body standard and the suggested Pedestrian Moving Equivalent (PME) and Pedestrian Waiting Equivalent (PWE). For LOS model for the ticket booths and ticket vending machines, queuing theory has been applied to determine LOS of Pedestrians. And the importance weights among the pedestrian facilities is obtained by applying AHP analysis. Lastly, this paper shows and discusses the evaluation results of overall LOS of pedestrian facilities of five urban railroad transfer stations in Seoul.

Study on the Effect of Service Quality on Customer Satisfaction and Revisit Intent in the Urban Railway (도시철도의 서비스품질이 고객만족도와 재이용의도에 미치는 영향 분석)

  • KIM, Heung Chul
    • Journal of Korean Society of Transportation
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    • v.34 no.1
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    • pp.55-67
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    • 2016
  • The purpose of this study is to analyze the correlation and the causal relation between the service quality, customer satisfaction and revisit intent of an urban railway. A structural equation model(SEM) was developed and analyzed using SPSS 21.0 and AMOS 21.0. The results showed that it satisfies the fitness of the model mostly: the reliability, convenience, safety of the service quality have a significant positive impact on the customer satisfaction (p<.05) and the tangibles(-.187) and responsiveness(-.103) have no impact on the customer satisfaction (p>.05.). The customer satisfaction has a significant positive impact on revisit intention (p<.001). The factors affecting the service quality and customers' satisfaction were found to be ranked as the order of reliability, convenience, safety, responsiveness, tangibility based on the high priority. The findings of this study will contribute to provide a practical tool to establish a mid-long term management plan and management strategies for boosting the customer satisfaction and creating revenue through the customized service of urban railway operating industry suffering chronic deficit.

Conceptional Design of On-demand Journey for Urban Transit System (승객 여정선택형(On-demand Journey) 도시철도시스템 개념 설정)

  • Jeong, Rag-Gyo;Kim, Baek-Hyun;Park, Jae-Hyun
    • Proceedings of the KIEE Conference
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    • pp.161-162
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    • 2008
  • 승객 여정선택형(On-demand Journey) 도시철도 시스템의 특징과 역할에 대하여 기술하고 기존 시스템과 차이점을 비교하여 대중교통 시스템으로서 새로운 서비스 개념의 도시철도시스템을 정의하였다. 아울러 국내외 기술개발 현황과 문제점에 대하여 기술하였다. 또한 미래의 교통수단으로서 전망에 대하여 기후변화 협약 및 지속가능한 교통수단으로서 개발가능성을 토대로 승객 여정선택형(On-demand Journey) 시스템 개념을 설정하였다.

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