• Title, Summary, Keyword: 사회복지슈퍼비전

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The Impact of Supervision Process and Function on Customer Orientation of Social Workers (슈퍼비전 실행과정과 기능이 사회복지사의 고객지향성에 미치는 영향 -슈퍼비전 만족의 매개효과-)

  • Choi, Won-Hee;Jung, Eun Jue;Kim, Sun Hwa
    • The Journal of the Korea Contents Association
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    • v.19 no.5
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    • pp.404-416
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    • 2019
  • The aim of this study is to examine the effects of the supervision process and functions in social welfare practice on the supervision satisfaction of social workers and their customer orientation. For this, 196 social workers were asked to answer to the questionnaire and their responses were analyzed. The courses between variables were analyzed using structural equation model. The findings from this study show that the supervision process impact on supervision satisfaction, but didn't influence customer orientation. The functions of supervision positively impacted on both supervision satisfaction and customer orientation. Furthermore, the supervision process and functions influence customer orientation with supervision satisfaction as a mediating factor. In addition. this study proposes a supervision practice system as a means to provide customer-oriented service to clients.

Effect of Supervision Characteristics of Social Work Practicum on the Student's Career Development (사회복지현장실습 슈퍼비전 특성이 전공생의 진로발달에 미치는 영향)

  • Kang, Jong-Soo
    • The Journal of the Korea Contents Association
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    • v.12 no.12
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    • pp.212-222
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    • 2012
  • From the social work practicum, social welfare major students learn practical works in the field and cultivates professional ability. Furthermore, he tries to find his fitness and own qualification as a social worker. The purpose of this study is to examine the effects of supervision characteristics of social work practicum on the social welfare major student's career development. For the research, a survey of 212 students having had experience of social work practicum was conducted. The major findings in this study were as follows; Most of supervisors were female, the frequency of the supervision were regular, and supervision was offered mainly in the form of group or group and individual mixed. Students evaluated the relationship between supervisors and student was 3.20/4, supervision satisfaction measurement was 3.03/4, and students showed low level of career identity(5.80/12). By the hierarchical multiple regression, career identity was mostly affected by supervision characteristics, relationship between supervisors and student, and supervision satisfaction. This study finally discussed theoretical implications for future study and practical implications for career identity strategies on the results.

The Effects of Social Welfare Agency's Supervision Support System on Supervision Competence (슈퍼비전 지지체계가 슈퍼비전 역량에 미치는 영향)

  • Choi, So-Yun;Shin, Jae-Eun
    • Journal of Convergence for Information Technology
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    • v.10 no.4
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    • pp.65-72
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    • 2020
  • This study examines the supervision competence of supervisor from the comparative perspective of supervisor and supervisee, and investigates the effects of organizational factors on supervisor's supervision competence. For this purpose, data collected from 241 workers at social welfare agencies in Gyeonggi-do were analyzed through t-test and hierarchical regression analysis. The major results of data analysis are as follows. First, supervisors are more positive than supervisees in terms of supervision competence. Second, there is a statistically significant difference between two groups in supervision knowledge and qualities among the subfields of supervision competence. Third, in the case of supervisors, the younger the age and the higher the education level, the more positively they perceive their supervision competence, and agency's supervision support explains supervision competence at the level of △R2 = .305 at p> .001. Finally, based on the results of this study, the directions for strengthening the supervision competence were suggested.

The Influence of Social Workers' Self-efficacy on Job Satisfaction : Focusing on the Moderating effect of Supervision (사회복지사의 자기효능감이 직무만족에 미치는 영향에 관한 연구 : 슈퍼비전 조절효과를 중심으로)

  • Shin, Moon-young;Park, Jong-du
    • Journal of Convergence for Information Technology
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    • v.10 no.7
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    • pp.98-107
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    • 2020
  • Job satisfaction is an important part of social workers who strive to improve the quality of life and independence of their clients. The goal of this study was to reveal the correlation between social workers' self-efficacy, job satisfaction, and supervision to determine whether supervision regulated the effect of social worker's self-efficacy on job satisfaction. In addition, the effect of social worker's self-efficacy on job satisfaction was grasped, and the control effect of supervision regarding the process of social worker's self-efficacy on job satisfaction was identified. For the study, 150 social workers at 10 community welfare centers in Gyeonggi-do and North Seoul area were surveyed, and the statistical program PASW (SPSS) 25.0 was used for data analysis. As a result of the study, it was confirmed that the social worker's self-efficacy had a significant effect on job satisfaction, and that the social worker's self-efficacy had a significant static effect on job satisfaction. In addition, in the process of social worker's self-efficacy affecting job satisfaction, the mediating effect of the supervision function (administrative, educational, and supportive) was found to be significant, so it turned out that the supervision function for social workers was crucial to enhance self-efficacy.

Knowledge and Skill Competence of Supervisor (슈퍼바이저의 지식 및 기술 역량 연구 -IPA분석을 통한 사회복지관, 장애인복지관, 노인복지관 비교-)

  • Choi, Won-Hee;Ahn, Jeong-Sun
    • The Journal of the Korea Contents Association
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    • v.17 no.7
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    • pp.664-678
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    • 2017
  • The purpose of this research is to compare the importance and performance of the supervisor competence according to the social welfare center, rehabilitation center for the disabled types. Accordingly, it is suggested to propose implementation strategy to improve supervisor's competency. There were statistically significant differences in the importance and performance of the 14 knowledge competencies(t=30.545, p<.001) and 15 skill competencies(t=27.335, p<.001) required for the supervisor. As the result of IPA analysis, there was a difference by each type of welfare center in the distribution of four areas(Concentrate here, Keep up the good work, Low Priority, Possible Overkill) and accordingly, the implementation strategy was presented and discussed.

A Meta-Analysis on the Variables Related with Job Satisfaction of Social Workers (사회복지사의 직무만족 영향 요인에 관한 메타분석)

  • Jin, Hyemin;Park, Byungsun
    • Korean Journal of Social Welfare
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    • v.65 no.3
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    • pp.107-130
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    • 2013
  • This study conducted a meta-analysis on the studies related with job satisfaction of social workers. For data analysis, journals, theses, and dissertations published between 1990 and 2013 were reviewed systematically. Through this process, this study calculated average effect size of each variable and explored moderator variables. The study results were as follows. First, this study significantly identified 27 variables related with job satisfaction of social workers. Second, the results indicated that large effect size variables included empowerment, organizational climates, supervision, relationship with boss, leadership, social support, work environment, reward system factor, self-esteem, work autonomy. Third, moderator analyses were conducted utilizing characteristics of organization. Moderate effects were identified in the following variables including role conflict, specialization, recognition, promotion, relationship with peer, supervision. Finally, the implications of the study findings were discussed.

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A Study on the Case Management Practice Using Importance-performance Analysis(IPA) (IPA기법을 적용한 사회복지사례관리 직무수행 및 수퍼비전에 관한 연구 - 국가직무능력표준을 중심으로)

  • Park, Eunju
    • The Journal of the Korea Contents Association
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    • v.19 no.1
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    • pp.278-292
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    • 2019
  • The purpose of this study is to provide a suggestion to improve speciality and job performance of social work case management using importance-performance-analysis(IPA). A quantitative research design was used and data were collected from 209 social workers who are in charge of case manager job at Ulsan metropolitan area. Study participants were asked the recognition of importance-job competence and need for supervision-experience of social work case management job description on the NCS(9 competency units, 33 competency units). Descriptive analysis and IPA were performed. This study found the need for intensified job competence of 'building external operating systems' and 'development of resource linkage systems'. Also, it is necessary to provide intensive supervision for 'building an external and internal operating system.' Based on the results, future direction of intensified job performance for socla work case management was discussed.

A Study on the Inhibiting Factors of Case Management in Child Welfare Facilities (아동복지시설 사례관리수행 저해요인에 관한 연구)

  • Kim, Hyeun Ju
    • Journal of the Korea Convergence Society
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    • v.8 no.2
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    • pp.183-196
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    • 2017
  • The purpose of this study is to investigate the effectiveness of case management in child welfare facilities to determine what the inhibiting factors as well as complementary factors are. For this purpose, data from 181 workers in community children's centers and 96 workers in child protection agencies and foster care centers were analyzed, the analyzed by using SPSS 21.0 program. In the case of community children's center interpersonal skills, case management guidelines, super vision, and network utilization were the influential factors while in other child welfare facilities, personal inhibitory factors, social welfare work experience, case management experience, and network utilization were the affecting factors. The implications reveal that social welfare practice should enhance the interpersonal skills of the workers, strengthen the supervision system, and provide a clear case management guideline. It is also important to set up a network of all local child welfare facilities and strengthen cooperation and mutual support among the institutions within the network.

A Study of the Relationship between Human Resource Management & Financial Resource Management and Service Quality in Social Service Organizations (사회복지조직의 인적자원 및 재정자원 관리와 서비스 품질 간 관계에 대한 연구)

  • Kang, Chulhee;Hur, Younghye
    • Korean Journal of Social Welfare
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    • v.67 no.4
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    • pp.51-77
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    • 2015
  • This study attempts to examine the relationship between human resource management & financial resource management and service quality in social service organizations in Korea. This study utilizes '2012 Central Government Social Welfare Facilities Evaluation (CGSWFE)' data and employs multiple regression method to examine research model. The key findings of this study are as follows: (1) after controlling extraneous variables (organizational characteristics), among human resource management related variables, performance appraisal, fringe benefits, supervision, formal grievance procedure, the percentage of employees with certified professional license, and salary have statistically significant relationships with service quality in a positive direction; (2) among financial resource management related variables, the percentage of additional governmental funding beyond basic government subsidies, accounting management, and transparent use and management of donations have statistically significant relationships with service quality in a positive direction; and (3) human resource management related variables are stronger than financial resource management related variables in explaining service quality. The findings imply that more systematic human resource management and financial resource management would be very important in strengthening service quality in social service organizations. This study provides new knowledge foundation regarding the effect of human resource management and financial resource management on service quality in social service organizations.

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Stress and Stress Coping that Students Experienced in their Social Work Field Practicum (사회복지실습생이 경험하는 스트레스와 대처)

  • Kim, Hee-Soo;Ahn, Jeong-Sun;Bae, Jin-Hyung
    • The Journal of the Korea Contents Association
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    • v.13 no.11
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    • pp.740-753
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    • 2013
  • The purpose of this study was to examine present condition of social work field education, students' stress/stress coping strategies in their field practicum, and to find out the difference according to the factors related field education. This study carried out a survey targeting 202 students who finished their social work field practicum and took their course work in 2012, from 4 different universities in the northern Gyeonggi province & Seoul. As the result, in the area of stress, the highest rank was the lack of professional knowledge/skills, the second was the environment of field practicum, and the third was the burden of tasks that they had to perform. About the coping strategies, it was found that students utilized 'problem-solving focused' the most, pursuing 'social support' as the second, and 'avoidance' strategies as the least. Factors influencing on differences of stress level depending on field work experiences were whether they had previous field experience, how much time they participated in previous volunteer activities, whether they attended orientation for their field practicum, regularity/frequency of supervision, the satisfaction on their social work/welfare major, and the satisfaction on their field practicum or supervision. Based on the results, suggestions for development in field education system were presented.