• Title, Summary, Keyword: 언어폭력

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The Help of Experienced Dental Hygienists Turnover Verbal Abuse and Emotional Reaction, and the Resulting Relationship (치과위생사가 경험하는 언어폭력과 그에 따른 정서적 반응 및 이직의도와의 관계)

  • Lee, Jung-Hwa;Choi, Jung-Mi;Lee, Yeong-Ae
    • Journal of dental hygiene science
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    • v.14 no.4
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    • pp.563-570
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    • 2014
  • The purpose of this study was to investigate the degree of verbal violence against dental hygienists, their emotional reaction and the relation between their intention of job transfer and verbal violence so that it could offer the basic data for developing the way how to cope with verbal violence and for improving their performance. Two hundred fifty-seven dental hygienists working for dentists' in Busan were interviewed from May 17 to 31, 2014 to collect data, of which analysis was as follows: 1) As a result of verbal violence done by patients and their guardians, 80.5% said that they experienced crude language with 17.5% forceful and imperative sentence, and 13.2% ignorant statements about their job. They were exposed to verbal violence once or twice every 6 months. As a result of researching verbal violence of co-working senior or junior hygienists, 52.1% answered that their co-working senior or junior hygienists talked crude language and 38.1% said their co-workers happened to say crude language to them. The crude language experience was relatively high as 20.2% and once or twice a week. As a result of verbal violence done by dentists, 47.5% said that they've heard crude language and 34.6% said that they experienced forceful and imperative sentence. 2) The overall average of the intention to transfer their job was $3.06{\pm}1.03$, while the highest intention of job transfer was $3.11{\pm}0.91$ where they said I have once wanted to transfer my job. 3) As a result of seeing the relation among verbal violence, emotional reaction and the intention of job transfer, there was co-relation between verbal violence and the patients' age (p<0.01); there were also co-relation between verbal violence of patients, co-workers and dentists (p<0.01). There was also significant relation between emotional reaction on verbal violence and their intention of job transfer (p<0.001).

Suggestion for Emotional Labor of Agent in Customer Center : Focusing on Verbal Abuse (고객센터 상담사의 감정노동에 관한 제언(언어폭력을 중심으로))

  • Kim, Hee-Jung;Park, Deuk
    • Proceedings of the Korean Society of Computer Information Conference
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    • pp.169-172
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    • 2013
  • 본 논문에서는 서비스업 종사자들의 감정노동에 따른 언어폭력의 실례를 파악하여 보고자 한다. 폭력은 외부로 가해지는 신체적 상해로 인지하고 있으나 언어폭력에 대한 인식은 상대적으로 미약하다. 외적으로 드러나는 상해가 아니어서 언어적 폭력의 강도는 더욱 심해지고 있으며, 자신의 감정 해소를 위한 수단으로 악이용되는 사례도 다분하다. 언어폭력이 미치는 영향 및 잘못된 인식 개선과 사회적, 제도적 대응 방안 마련 등 문제 제기를 통해 앞으로 심층적 연구를 하고자 한다.

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A Study on the Sociopsychological Factors Affecting Verbal Abuse of Children (아동학대에서 발생하는 언어폭력에 영향을 미치는 심리사회적 요인에 관한 연구)

  • Kim, Jin-Young;Kang, Hye-Won;Park, Ji-sun
    • The Journal of the Korea Contents Association
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    • v.20 no.6
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    • pp.545-555
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    • 2020
  • The present study investigated the characteristics of perpetrators/victims of verbal abuse in childhood, and analyzed sociopsychological factors affecting verbal abuse. Based on child abuse cases between 2010 and 2015 collected from Public Prosecutors' Offices nationwide, we investigated 154 cases with verbal abuse of children and compared them with 398 cases without verbal abuse. Perpetrators of verbal abuse of children were more likely to be male, alcoholic, and with previous criminal convictions than those without verbal abuse. Additionally, perpetrators of verbal abuse of children were more likely to be hostile and controlling toward children, discriminate amongst siblings, and favor one child over another than those without verbal abuse. Finally, we discussed practical applications for prevention of child abuse and verbal abuse in particular and limitations of the study, and made suggestions for future research.

Verbal Violence Type in Operating Room Nurses, Fusion Study on Emotional Response and Coping (수술실 간호사의 언어폭력유형, 정서적 반응과 대처에 대한 융합연구)

  • Oh, Suk-Hee;Sun, Jeong-Ju;Kang, Hee-Sun
    • Journal of Convergence for Information Technology
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    • v.9 no.8
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    • pp.53-62
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    • 2019
  • This study is a descriptive study to investigate the relationship between verbal violence type, emotional response and coping in the operating room nurse. The subjects of the study were 400 nurses working in 20 general hospitals and 372 nurses in the operating room. As a result of the analysis, it was found that the perpetrators of the verbal violence experienced by the subject were physicians, direct supervisors, and more than half of the subjects were considering the transition. The most frequent cases of language violence were when the equipment was inoperable or not used during surgery, There were significant differences in verbal violence experience according to marriage, clinical career, and work style. Language violence emotional response showed significant difference with gender, position and coping, age, academic background, clinical career, and position. There was a significant correlation between experience of verbal violence and emotional response, emotional response and coping. Therefore, the results of this study will contribute to the development of coping strategies and prevention education programs.

Convergent responses and impacts of verbal abuse during clinical training practice of Paramedic students (병원(임상) 실습 시 응급구조학과 학생이 경험하는 언어폭력에 대한 융합적 반응 및 영향)

  • Ahn, Hee Jeong
    • Journal of the Korea Convergence Society
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    • v.9 no.10
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    • pp.183-190
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    • 2018
  • This study was conducted to investigate experiences, convergent responses and expected negative impacts of verbal abuse of 253 paramedic students when they were doing clinical training practice. The results were as follows. First, 34%(86 people) experienced verbal abuse, the most frequently verbal abuse was done by Patients and Patient's family. Second, the most frequently contents of verbal abuse by Patient and Patient's family, Paramedic, Doctor and Nurse was 'Talking down or rude talk to me'. Third, the most frequently emotional responses of the students was 'Angry' and coping was 'Tolerate'. Fourth, the most frequently expected negative impacts was 'Practice productivity will be compromised'. Fifth, when experiencing verbal abuse by Paramedic was correlated with emotional responses(r=.458 p=.000), emotional responses was correlated with stress and expected negative impacts(r=.553 p=.000, r=.540 p=.000). In conclusion, it will be necessary to provide preventive education on verbal abuse before clinical training practice and to take active measures that have been protocolized.

A Study on Verbal Abuse Experience and Coping Strategies of Dental Hygienist (임상 치과위생사의 언어폭력 경험 및 대처방안)

  • Moon, Hak-Jin;Han, Ye-Seul;Cho, Young-Sik;Lim, Soon-Ryun
    • Journal of dental hygiene science
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    • v.15 no.3
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    • pp.348-354
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    • 2015
  • The purpose of this study was to provide a basic data for developing and solutions to prevent verbal abuse and to determine the actual overall verbal abuse experience of dental hygienist. Participants were 289 dental hygienists who work in dental hospitals and clinics. The results of this study, 177 dental hygienists experienced verbal abuse. Perpetrators of verbal abuse experience became patient (67.9%), dentist (21.1%). The most common reason for verbal abuse were 'anger about the dental service' (17.0%), 'anger about physical and emotional suffering' (14.1%), 'consider the dental hygienists as subordinate not as colleague or practitioner' (12.6%). The types of verbal abuse were 'taking down' (21.7%), 'yelling' (16.3%), 'being sarcastic' (11.3%). The types of coping with verbal abuse were many aspects of passive coping in order of 'suppress' (12.3%), 'ignore' (8.2%). The result of verbal abuse experience according to working characteristics was significant different to clinical career, main duty, position. The result of self-esteem and job satisfaction according to verbal abuse experience, dental hygienist who had experienced verbal abuse was lower in job satisfaction. Therefore, it should be recognized that experience of verbal abuse in dental hygienist was serious and need to develop prevention programs and research.

Relationship Between Verbal Abuse and Mental Health in Some Operating Nurses (수술실 간호사의 언어폭력 경험과 정신건강과의 관련성)

  • Park, Bu-Yeon;Lee, Kyung-Hee;Shin, Ji-Hun
    • The Journal of the Korea institute of electronic communication sciences
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    • v.7 no.5
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    • pp.1205-1211
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    • 2012
  • This study was performed to identify the experience of verbal abuse during in some operating nurse. The study subjects were 176 operating nurse in general hospitals and the data were collected using by self-administered questionnaire from October 17 to October 31, 2011. Multiple regression analysis the experience of verbal abuse and scores of nurses domain in verbal abuse scale were statistically significant related with mental health. In conclusion, the verbal abuse of operating nurses influenced mental health. Therefore, it is required to maintain and promote mental health of operating nurses by developing the various prevention program for preventing verbal abuse.

Convergence study on Relationship among Verbal violence experience, Verbal violence impact and Burnout in Operating Room Nurses (수술실 간호사의 언어폭력경험, 언어폭력충격, 및 소진간의 상관성에 대한 융합연구)

  • Lee, Su-Jin;Kim, Ju-Sung
    • Journal of the Korea Convergence Society
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    • v.8 no.6
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    • pp.85-96
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    • 2017
  • The purpose of this study was to evaluate the relationship among verbal violence experience, verbal violence impact and burnout of operating room nurses. The data were collected by structured self-reporting questionnaires from 202 operating room nurses and were analyzed with descriptive statistics, t-test, ANOVA, Scheffe test, Pearson's correlation coefficients and multiple regression. The level of verbal violence experience and verbal violence impact was 1.96 and 1.67. The level of burnout was 3.08. Verbal violence impact and burnout have a significant positive association with verbal violence experience(r=.39, p<.001; r=.41, p<.001). Verbal violence impact was positively associated with burnout(r=.29, p<.001). Factors influencing burnout were verbal violence experience, verbal violence impact and position(staff nurse) which explained 30% of the variance(F=9.15, p<.001). These findings indicate that verbal violence experiences of operating room nurses have influence on stability and productivity in personal, social aspect and suggest developing the verbal violence prevention program in hospital.

Nurses' Perceived Organizational Culture, Verbal Abuse and Job Stress (간호사가 인지하는 조직문화 유형과 언어폭력, 직무스트레스)

  • Lee, Yoon-Shin;Park, Sung-Hee
    • The Journal of the Korea Contents Association
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    • v.15 no.10
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    • pp.292-304
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    • 2015
  • The purpose of this study was to investigates the relationship among nurses' organizational culture, verbal abuse by doctor and nurse, job stress. A survey using a structured questionnaire was conducted with 235 nurses of 4 hospitals. Collected data were analyzed with mean, standard deviation, t-test, correlation analysis, stepwise multiple regression. This study reported the culture is different depending on the hospitals. And relation-oriented culture had a significant positive correlation to verbal abuse by doctor and nurse and innovation for verbal abuse by doctor. Respectively showing explanatory power job stress score serving as the major predictor variable for relation-oriented culture and verbal abuse by nurse 6.5%. The results of this study suggest that type of organizational culture should be regarded as important factors of job stress and verbal abuse. The results imply that hospital administrators should pay attention to the organizational culture to decrease their job stress through effective communication programs.

The Relationship between Verbal Abuse, Psychosocial Stress, and Nursing Performance in Nurses (일반 간호사의 언어폭력 경험, 사회·심리적 스트레스, 간호업무성과와의 관계)

  • Im, Min-Suk;Park, Kyung-Hee;Choi, Eun-Kyung;Kim, Won-Soon;Choi, Eun-Jung
    • The Journal of the Korea Contents Association
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    • v.17 no.8
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    • pp.586-596
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    • 2017
  • It is required for nurses to have a high quality nursing knowledge and an excellent nursing performance ability to provide high quality nursing. It is natural for nurses to be exposed on verbal abuse due to the relations among various experts, patients and their families. Verbal abuse is one of the major factors that has affect on not only takig care of patients but also nursing performance. Nurses exposed by verbal abuse tended to respond negatively and undergo a lot of stress. The purpose of this study was to identify relations among nurses verbal abuse, psychosocial stress, and nursing performance. This study shows that verbal abuse was not related to nursing performance(r=-.099, p=.146). The performance of nurses has positive correlation with verbal abuse and psychosocial stress(r=.234, p<.001) and negative correlation with psychosocial stress and nursing performance(r=-.254, p<.001). It is requested for the study of the development and validation of a program reducing psychosocial stress to improve nursing performance.