• Title, Summary, Keyword: 온라인 쇼핑

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Comparison of Online Shopping Mall BEST 100 using Exploratory Data Analysis (탐색적 자료 분석(EDA) 기법을 활용한 국내 11개 대표 온라인 쇼핑몰 BEST 100 비교)

  • Kang, Jicheon;Kang, Juyoung
    • The Journal of Bigdata
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    • v.3 no.1
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    • pp.1-12
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    • 2018
  • Since the beginning of the first online shopping mall, BEST 100 is being provided as the core of all shopping mall websites. BEST 100 is greatly important because consumers can identify popular products at a glance. However, there are only studies using sales outcome indicators, and prior studies using BEST 100 are insignificant. Therefore, this study selected 11 online shopping malls and compared their main characteristics. As a research method, exploratory data analysis technique (EDA) was used by crawling the BEST 100 components of each shopping mall website, such as product name, price, and free shipping check. As a result, the total average price of 11 shopping malls was 72,891.41 won. Sales texts were classified into 8 categories by text mining. The most common category was the fashion part, but it is significant that the setting of the category analyzed the marketing text, not the product attribute. This study has implications for understanding the current online market flow and suggesting future directions by using EDA.

Service Failure, Service Recovery Activity and Satisfaction with Online Shopping Channel of Apparel Products (온라인 의류쇼핑에서 서비스 실패 경험 후 쇼핑채널의 회복노력에 따른 채널만족도)

  • Kang, Eun Jung;Lee, Kyu-Hye
    • Journal of Digital Convergence
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    • v.11 no.2
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    • pp.115-125
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    • 2013
  • Unexpected consumer dissatisfaction emerges through rapid growth and expansion of on-line shopping channel. This research focused on the fashion online retail channels' negative aspect caused by service failure which possibly disappointed consumers. We also tried to seek for appropriate service recovery types based on frequently offered recovery types on-line. Data from college students were analyzed. Results indicate that fitting problem, insufficient information, product defect, inventory problem and slow delivery were the main service failure types in apparel e-shopping. Regression analysis identified that among these types, insufficient information, product defect, and slow delivery had significant influence on channel satisfaction after post recovery effort. Results also confirmed significant relationships between channel satisfaction and channel switching. Consumers perceived benefit level causes overall channel satisfaction level to rise while perceived risk leads to lower level of channel satisfaction. Choosing desirable service recovery activities in each service failure situations is necessary in order to raise consumer's channel satisfaction in online apparel shopping.

Which Online Shopping Platforms and Payment Options are Favored by Korean Online Seller?: Focusing on Online Shopping Platforms' and Payment Options' Characteristics (온라인 쇼핑 플랫폼 및 간편결제서비스 선택 시 판매자가 고려하는 요인에 대한 실증적 연구)

  • Lee, Hyerin;Bae, Hyunjin;Lee, Sang Woo
    • The Journal of the Korea Contents Association
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    • v.19 no.5
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    • pp.443-454
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    • 2019
  • The purpose of this research is to verify the sellers' preference of online shopping platform and simple payment service among the Korean domestic online shopping platforms and analyze which factors they consider depending upon their preferred platform and service. The result of this study shows that the reputation, ease of payment, and ease to navigate of online shopping platform should be considered seriously in choosing the online shopping platform. Also, the usability, ease of payment and service fee of simple payment service are influencing factors to select simple payment service for sellers. Meanwhile, the result confirms that the degree of reputation, ease to navigate, service fee, and ease of payment differs on each selected online shopping platform. Also, the degree of usability and security in simple payment service is different between each chosen simple payment services.

Effects of Online Shopping Mall Using Value on User Attitude and Customer Loyalty: Focus on A Comparison Between A Variety Seeking (온라인 쇼핑몰 이용가치와 플로우 및 고객 충성도의 관계: 다양성 추구 성향을 중심으로)

  • Jung, Sung Gwang;Choi, Mi Ri;Choi, Young Min
    • Journal of the Korea Industrial Information Systems Research
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    • v.23 no.5
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    • pp.89-102
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    • 2018
  • This study classified online shopping mall using value as utility and hedonic value based on previous studies. And we examine the effect of online shopping mall value on user attitude and customer loyalty. Meanwhile, variety seeking is a personal tendency that wants to new change over time. The purpose of this study is to investigate the difference of online shopping mall usage value(utility, hedonic), user attitude according to variety seeking. The following are main results of this study. First, utility value and hedonic value have a significant effects on user attitude. Second, user attitude of online shopping mall have a positive effect on customer loyalty. Third, The relationship that online shopping mall using value affect user attitude is differ depending on variety seeking. Based on these findings, in this study examined the significant influence of online shopping mall using value, user attitude, customer loyalty. this study suggested to marketing practitioners the need for different approach by a variety seeking.

Prior Industry Experience, Product Attributes and Online Customer Review on New Product Sales: TV Products on Chinese Online Shopping (이전사업경험, 제품속성 및 온라인 고객평가가 제품 매출성과에 미치는 영향: 중국 온라인 쇼핑몰내 TV제품 중심으로)

  • Gao, mingwen;Park, Sangmoon
    • Journal of Technology Innovation
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    • v.24 no.1
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    • pp.85-111
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    • 2016
  • This paper examines the effects of prior industry experience, new product attributes and online customer review on new product sales. Different from prior researches on the volume and valence of customer review on online shopping, this paper investigated multiple factors on new product sales in online shopping mall. Based on 407 TV new products in China online shopping mall, we investigated the relationships of kew factors with new products sales. New products of Incumbent TV manufacturers outsell those of new entrants in TV market. Low initial price and low level of discount rate have positive relationships with new product sales. Technological superiority has positive effect on new product sales but the adoptions of new technological functions show different effects on sales. The volume of online consumer review also has positive relationship with new product sales. This paper suggest some theoretical and practical implications and future research directions.

Implementation of Online Shopping System for Local Products in a VOD Service. (VOD 서비스에서 특산품 온라인 쇼핑 시스템의 구현)

  • Heo, Nan-Sook;Park, Chong-Myung;Seo, Dong-Mahn;Kim, Yoon;Jung, In-Bum
    • Proceedings of the Korea Information Processing Society Conference
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    • pp.1417-1420
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    • 2005
  • 본 논문에서는 클러스터 VOD 시스템인 VODCA에 특산품 온라인 쇼핑 시스템을 설계 및 구현한다. VODCA 서버와 클라이언트의 구조 및 특징에 대해 살펴보고, 온라인 쇼핑 시스템의 구조 및 특징에 대해 소개한다. 온라인 쇼핑 시스템은 VODCA 서버의 광고 관리 모듈에 의해 온라인 쇼핑 사이트를 위한 웹서버와 DBMS의 광고 정보를 클라이언트로 전송한다. VODCA 클라이언트의 광고 출력 모듈은 서버로부터 전송받은 광고 정보를 사용자에게 보여준다. 또한 상품 구매 요구를 처리하기 위하여 메뉴 드라이브 방식의 입력 모듈을 구현하였다.

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A Study on the Effect of On-Line Shopping on the Travel Demand (온라인 쇼핑의 통행수요 변화 잠재력 추정)

  • Hong, Gapseon;Lee, Sang Hyup
    • Journal of The Korean Society of Civil Engineers
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    • v.26 no.2D
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    • pp.225-231
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    • 2006
  • On-line shopping allows consumers to order goods via internet and receive them at homes or workplaces. Emergence of online shopping industry has brought the changes in the structure of freight industry, in the location selection pattern of industrial clusters and in the consumer's travel pattern. This trend is likely to continue, especially in Korea, as the society sees increases in women's participation in workforce, in population of the elder and in production pattern of manufacturing individually customized goods. Despite on-line shopping's heavy influence on travel demand, no study on this particular topic has been done yet, and thus the effect of on-line shopping on travel demand has not been properly reflected on policy making process. This paper suggests the transportation strategy to cope with this change based on the analysis of the effect of on-line shopping on personal travel demand.

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A Study on Brand Personality Image, Shopping Value, Customer Satisfaction and Recommendation Intention in the IT Environment (IT환경에서 온라인쇼핑몰의 브랜드 개성이미지와 쇼핑가치, 고객만족 및 추천의도에 관한 연구)

  • Kim, Kyung-Hee
    • The Journal of the Korea institute of electronic communication sciences
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    • v.9 no.8
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    • pp.945-953
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    • 2014
  • This study attempts to explore the connectivity among brand personality, shopping value, customer satisfaction and recommendation intention by deriving brand personality image factors of online shopping malls. The analysis results are as follows. First, the brand personality of shopping malls were derived as 'vital', 'familiar', 'credible', 'competent', and 'sophisticated.' Second, shopping value was derived as hedonistic and practical shopping values. Third, it was shown that brand personality of shopping malls has significant impacts on shopping value. In addition, customers' shopping value, customer satisfaction and recommendation intention have significant impacts on each other. It is expected that this study can provide basic information for constructing differentiated marketing strategies in the domestic online shopping malls whose competition is heating up.

A study on the effect of online shopping mall characteristics on consumers' emotional response, perceived value and intention to revisit based on the Extended Technology Acceptance Model(TAM2) (온라인 쇼핑몰 특성이 감성적 반응과 지각된 가치, 재이용의도에 미치는 영향: 확장된 기술수용모델(TAM2)을 중심으로)

  • Shim, Taeyong;Yoon, Sungjoon
    • Journal of the Korea Academia-Industrial cooperation Society
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    • v.21 no.4
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    • pp.374-383
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    • 2020
  • This study verified the difference in the influence on the value principles held by the consumers while examining the influence of the characteristics of the online shopping mall on the purchase intent by using a TAM2 model. First, the characteristics of online shopping malls were proven to have a positive effect on the perceived ease of use and perceived utility. Second, a look at the effect of the online shopping mall characteristics on the emotional response shows that only the system quality and product quality variables had a positive effect on the emotional response. Third, the perceived ease of use, perceived utility and emotional response of online shopping mall users had a positive effect on their perceived value. Fourth, multi-group analysis was conducted to examine the difference between utilitarian goods and hedonic goods by categorizing what was purchased at online shopping malls. The results showed differences between the groups. This study is attempted to investigate various influencing factors on consumers' intention to revisit online shopping malls. In addition, the author also attempted to understand the behavior of online shopping mall visitors by dealing with more than the technical attributes and emotional aspects of shopping malls.

Research for the opinion mining for the improvement of online shopping mall review grammatical errors (온라인쇼핑몰 상품평 문법적 오류 개선을 위한 오피니언 마이닝에 대한 연구)

  • Park, Se-Jeong;Hwang, Jae-Seung;Kim, Jong-Bae
    • Proceedings of the Korean Institute of Information and Commucation Sciences Conference
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    • pp.160-163
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    • 2015
  • 현대인들은 필요한 물건들을 직접 구매하러 갈 시간이 부족하기 때문에 온라인 쇼핑몰의 이용 빈도가 늘어가고 있으며 이에 따라 온라인 쇼핑몰이 성행하고 있다. 하지만 온라인 쇼핑몰에서 물건을 구매하는 것은 물건을 눈으로 확인할 수 없다는 문제점이 있기 때문에 상품평은 구매를 결정하는데 많은 영향을 준다. 현재 온라인 쇼핑몰에서 고객이 상품평을 통해 상품에 대한 정보를 파악하기 어렵기 때문에 이를 해결하기 위한 연구들이 진행되고 있다. 이러한 연구들로 상품평의 의견을 분석하기 위한 연구로 오피니언 마이닝이 사용되고 있는 추세이다. 그러나 지금까지의 연구는 문법적인 오류, 신조어와 같이 국어사전에 등재되어 있지 않은 단어들을 감성분석기가 올바르게 판단하지 못하기 때문에 분석의 신뢰도가 떨어진다는 문제점이 있다. 그래서 형태소 분석을 실시하기 전에 신조어 사전을 추가하여 Noisy-channel model을 적용하여 더욱 정확한 감성분석이 가능하도록 하였다. 이러한 과정을 통해 가공된 정보를 바탕으로 상품평을 보다 정확하게 분석할 수 있는 시스템을 제안하고자 한다.

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