• Title, Summary, Keyword: 의료 서비스 디자인

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Medical Service with Design (의료 서비스와 디자인)

  • Choi, Won-Jae
    • JOURNAL OF THE KOREAN ACADEMY OF PEDTATRIC DENTISTRY
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    • v.43 no.4
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    • pp.473-479
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    • 2016
  • In connection with medical care, designs have been developed by forming relationships, typically supporting Visual Communication Design, Product Design and Environment Design healthcare environment aesthetically pleasing and convenient. However, in recent designs, expertise has increased, new areas specialized are merged with various areas and academic disciplines and subdivided. In addition, due to the development of technology, the design has been continuously changing, creating a new form of model by fusing with various industries, academics and services. Recognizing the changes and developments of these designs, we are promoting research on utilization of design in medical services, we can create a new value by getting out of design that we have limitedly used in areas of traditional design I will try to know about developing into a design.

A study on the implications for resolving medical authoritarianism through case analysis of medical service design (의료서비스디자인 사례분석을 통한 의료권위주의 해소를 위한 시사점 연구)

  • Chung, Sungmo
    • Journal of the Korea Convergence Society
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    • v.11 no.9
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    • pp.333-340
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    • 2020
  • The purpose of this study is to find out what the contribution of medical service design to improve the quality of medical service has contributed to the resolution of medical authority, and to draw the implications necessary to further develop the medical service industry. As a method of research, first, the concept of medical authority was considered and the internal and external factors of medical authority were examined. Second, by examining the cases of medical service design, which resolved the medical emphasis inherent in internal and external factors, the key points and significance of problem solving were analyzed based on the core results. Third, the implications were to form a patient-centered medical culture for respect and dignity for patients, to break up the conventions inside medical staff to dismantle medical authority, and to establish a fair communication system for sharing medical information.

The Medical Supplies KIT Design based on the Intravenous Fluid Therapy for Experience of Medical Staff (의료인의 의료 행위 경험을 위한 정맥 수액 요법용 의료 소모품 키트 디자인)

  • Lee, Hye-Min;Pan, Young-Hwan
    • Journal of the Korea Convergence Society
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    • v.10 no.8
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    • pp.121-128
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    • 2019
  • Medical services should be provided not only to patients but also to medical staff who are the main actors of medical treatment. This paper is based on Ethnography, observing the behavior of medical staff performing medical actions and finding what is the most frequent of physical medical treatment. In particular, I observed the need for recognition and performance of the clinical workforce for invasive medical treatment. Based on the Insight from the observation and analysis of medical staff's behavior on intravenous fluid therapy and in-depth interview, I defined four design value factors. Plus, I suggest a design prototype with a proposal for designing a medical consumable kit for intravenous fluid therapy to validate the design elements. Kitting medical consumables simplify the preparation and disposal process throughout the treatment, enabling rapid medical action and increasing work efficiency.

A Service System Design to Support Medical Tourism in South Korea (한국 의료관광 서비스시스템 디자인)

  • Yoon, Hee Sung;Cho, Sung Woock;Sugumaran, Vijayan
    • Information Systems Review
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    • v.15 no.2
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    • pp.59-73
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    • 2013
  • Healthcare costs are continuously increasing due to longer life expectancy and providing global healthcare services through medical tourism is new service growth engine for Korea. Several countries have well established programs and infrastructure dedicated to medical tourism. South Korea is attempting to become a major player in this domain by undertaking broad initiatives. The success of medical tourism is greatly impacted by easy access to two types of information, namely, medical and travel information. The National Health Insurance System in Korea collects huge amount of clinical and financial information from all hospitals. However, this information does not get used effectively in health and travel information systems to support medical tourism. This paper provide clear process map of medical tourism to understand how the patient and information process both medical and tourism fields also describe the need of customer and service provider. In this paper, we develop a medical tourism service system that will promote information exchange and service delivery.

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A Study on the Website Encounter Analysis for Improving Healthcare Service Design -Focusing on Private Hospital Website in Busan- (의료서비스디자인 개선전략을 위한 웹사이트 접점 분석에 관한 연구 -부산시에 소재한 개인병원 웹사이트를 중심으로-)

  • Hwang, Mi-Kyung;Kwon, Mahn-Woo
    • The Journal of the Korea Contents Association
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    • v.17 no.9
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    • pp.597-605
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    • 2017
  • Although the medicine is developed to support the quality of treatment, if we do not increase the quality of health care for customer satisfaction, customer satisfaction does not rise any more. The competitiveness of the hospital slows down since the visitor to the hospital is reduced. It is medical reason that the focus of the medical information moves from doctors to customers. This study analyzed websites, the private hospital located in Busan. The websites provide contact information; web-based information from health services is increasing. Statistical analysis was carried out cross analysis using available variables on websites by using the SPSS 21.0 for Version. Departments were also significant, depending on the health services by the external contact elements and contact elements designed to study the problem in analyzing the results presented in this study. This means the contact is different by departments. The results of this study is to better consider the Departments website when making specific characteristics we expect the increase of health care quality and patient satisfaction.

Design and Implementation of Oriental Medical Ontology (한방 온톨로지의 설계 및 구축)

  • Moon, Gyung-Sil;Hong, Seung-Wook;Park, Su-Hyun
    • Proceedings of the Korean Institute of Information and Commucation Sciences Conference
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    • pp.279-282
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    • 2007
  • 인터넷의 생활화와 컴퓨터의 대중화로 인해 의료 분야에서도 웹 환경에서의 지식기반 시스템의 필요성이 증대되고 있으며, 의료정보 자원과 지식기반의 응용시스템이 점차 늘어나고 있다. 또한, 지식기반 시스템에서 의료정보를 의미적 처리하기 위한 의료분야의 온톨로지 개발도 많이 시도되고 있다. 한방 온톨로지는 질병, 증상 등 정보를 체계적이고 논리적으로 표현함으로써 의료정보의 효과적 제공 및 의료지원이 가능한 지식 자원이다. 한방 온톨로지 기반의 지능화된 의료 서비스는 한방분야의 질병 및 증상 정보에 정확성을 부여하고, 체계적이고 질적으로 향상된 데이터를 제공할 수 있다. 또한, 환자의 증상에 따른 연관 증상을 제공하여 지능적인 문진이 이루어질 수 있도록 문진시스템에 적용이 가능하다. 본 논문에서는 한방 의료 분야의 질 높은 의료지원 서비스 제공을 위한 한방 온톨로지 설계 및 구현 방법을 제시하고, 구축한 한방 온톨로지를 소개한다.

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A Study on Hospital Homepage Design Development (병원 홈페이지 디자인에 관한 연구)

  • 최병만;양종열;홍찬석
    • Proceedings of the Korea Society of Design Studies Conference
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    • pp.50-51
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    • 1999
  • 병원은 생명을 다루는 서비스를 취급하고 이것은 국민의 건강 및 생명과 직결된 서비스인 만큼 상업적 목적으로 다루어질 수 없는 분야이다. 따라서 영리만을 목적으로 의료광고가 시행되는 것을 우려하여 의료광고를 법적으로 금지하고 있다. 이러한 상황은 내ㆍ외적으로 병원을 알릴 수 있는 매체와 방법을 극히 제한적 규제하였다. (중략)

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Development of Customer Experience-Based TB Management Service for a Local Public Medical Institution (일 지역공공의료기관의 고객경험기반 결핵관리서비스 디자인)

  • Kang, Myung-Ju;Chung, Kyung-Hee;Jo, Eun-Young
    • The Journal of the Korea Contents Association
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    • v.18 no.9
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    • pp.399-410
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    • 2018
  • This study is a methodological approach to the study of a customer experience-based Tuberculosis(TB) management service design for a local public medical institution, with the application of the service design process by the Design Council in the UK. This study designed a TB management service for a local public medical institution using the service design method which identifies and resolves TB management-related problems based on experiences of medical personnel of TB facilities as well as of TB patients. To design a TB management service for the whole process from hospitalization to discharge and then to cooperation with local communities, a team was formed with 12 TB management-related personnel. The team went through the four phases of service design process: Discover, Define, Develop and Deliver. In addition, the TB management service based on customer experience was developed that included eight services related to processes from hospitalization to discharge and cooperation with local communities. According to the study results, a service design methodology was found to be considerably effective in developing a service program that takes into account an overall circumstance of various relevant personnel as well as patients. It is suggested that further studies use a service design methodology in developing various health management service programs in need of improvement of work efficiency among relevant personnel as well as providing the best satisfaction for customers by identifying hidden needs based on their experiences.

A Study on the Identity Direction of Korea Medical Marijuana Service (한국 의료용 대마 서비스의 아이덴티티 방향에 관한 연구)

  • Hwang, Ayoung;Pan, Young-Hwan
    • Journal of the Korea Convergence Society
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    • v.11 no.5
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    • pp.131-138
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    • 2020
  • Service industry has become the most important industry among various economic activities. These rapid changes have made the business environment more integral and important to balance the interests of various stakeholders. However, when a new service enters South Korea, there is a need to establish an identity that helps the various stakeholders to have a consistent understanding because different stakeholders have different understandings about the service. This paper is a study on the application of the optimized identity to the medical Marijuana service and the implementation plan. It consists of three steps: theoretical consideration, development of the optimization identity structure, and application to the medical Marijuana service.

The Effects of Medical Service Design Thinking on Preliminary Health Administrators' Empathy Ability (의료서비스 디자인씽킹 교육이 예비보건행정가의 공감 능력에 미치는 영향)

  • Yoo, Jin-Yeong
    • Journal of Digital Convergence
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    • v.16 no.10
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    • pp.367-377
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    • 2018
  • The purpose of the study is to verify the effectiveness the Preliminary Health Administrators(PHA)' Empathy Ability(EA) through the application of Medical Service Design Thinking(MSDT) conducted by undergraduate school of Intrapreneurship education. The pre-post questionnaire survey was conducted on 41 students in the second year of the Department of Health Administration after applying MSDT for 15 weeks from March to June, 2018 at a college in Daegu. The main results are as follows. MSDT was positive influenced on the improvement of Empathic Imagine, Empathic awakening of the PHA' EA. Especially, male student or aged 20-25, it was effective on the improvement of Empathic Imagine and Empathic awakening of the participants. Further research is needed on the development of MSDT programs for each grade to improve the empathy of PHA.