• Title, Summary, Keyword: Hotel Information System

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The Effect of Information System Quality on Customer Value and Satisfaction in Hotel Comparison Sites

  • Kong, Choon-Moo;Jung, Ji-Hee
    • Journal of the Korea Society of Computer and Information
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    • v.23 no.12
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    • pp.233-240
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    • 2018
  • In this study, variables were constructed based on prior research to examine the impact of information system quality (information quality, system quality, service quality), customer value and satisfaction in hotel comparison site. The samples consist of 205 survey data drawn from hotel comparison site users. The collected data were analyzed by SPSS 24.0 and AMOS 21.0. According to results of the reliability and validity test, all were found reliable, and all items were included. The results are as follows: first, Among the information system quality (information quality, system quality, and service quality) of the hotel comparison site, the information quality and service quality have positive effects on customer value. Second, the information system quality(information quality, system quality, and service quality) of the hotel comparison site has a positive effect on customer satisfaction. Third, the customer value of the hotel comparison site has a positive effect on customer satisfaction.

A CASE STUDY ON THE DEVELOPMENT AND OPERATION OF HOTEL INFORMATION SYSTEM IN TAEGU-PRINCE HOTEL (대구프린스호텔의 호텔정보시스템(HIS)의 개발.운영 사례에 관한 연구)

  • 김영문
    • Korean Management Science Review
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    • v.10 no.1
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    • pp.157-170
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    • 1993
  • This paper describes how Taegu-Prince Hotel develops and operates Hotel Information System. This paper especially explains the organization of Taegu-Prince Hotel, the configurations of hardware and software, and the effects and problems of Hotel Information System.

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An Effect of Hotel Information System Quality on User' Satisfaction and Business Productivities (호텔정보시스템 품질이 사용자 만족과 업무생산성에 미치는 영향)

  • Lim Chae-Kwan;Lee Jun-Ho
    • Journal of the Korea Industrial Information Systems Research
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    • v.10 no.1
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    • pp.72-80
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    • 2005
  • The purpose of this study is to find the empirical relationship among information system quality, users' satisfaction and business productivities in hotel industry. This study set out the research model of influencing factors and the performance of the hotel information system. The respondents included 140 volunteers who were worked at hotel in Busan. The result of empirical study revealed that the system quality is major determinant to influence on the users' satisfaction and business productivities of hotel information system.

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The Effect of Using of the Hotel Information System on the Service Quality (호텔정보시스템활용이 서비스품질에 미치는 영향)

  • Cho, Sun-Bai
    • Korean Business Review
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    • v.19 no.1
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    • pp.175-191
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    • 2006
  • The purpose of this study is to findout the effect of using of the hotel information system(HIS) on the hotel service quality. To show how important the using level of the information system in the hotel, we surveyed some domestic and overseas deluxe hotels. For an empirical analysis, Authors have collected 574 questionaires from 4 countries during Feburary to August, 2003. Factor Analysis and Regression Analysis were applied in this research. The results are as follows: There are a close relation between using level of the hotel information systems and service quality. Authors insists that to maximize service quality efficiency in the hotel, a balanced using level of the information system should be made in the following fields: front-office operating system(FOS), back-office operating system(BOS), outlet operating system(OOS) and interface operating system(IOS).

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Recognition of the End User to Management Information System for Hotels (호텔경영 정보시스템(HMIS)에 대한 사용자 인식)

  • Chung, Tae-Woong
    • The Journal of the Korea Contents Association
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    • v.8 no.12
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    • pp.386-395
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    • 2008
  • The purpose of this study is to understand the cognitive power from user who have used hotel management information system and to search contribution level for hotel management. The survey results are : There are different cognitions, between PKG and developed user system, short term employee and long term employee, reservation part and front office part. Specially IT service management parts(mostly outsourcing) have low degree cognition, because of lated supporting and being short of IT service management system. Hotel information system construction gives us to be easy management operating and to be fast management but Hotel information system has to lead value creation, to support decision making, to present advavced management for hotel.

Design and Implementation of Linux Server Based Hotel Casino Information System (리눅스 서버 기반 호텔 카지노 정보 시스템 설계 및 구현)

  • Bae, Jae-Hwan
    • The Journal of the Korea Contents Association
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    • v.7 no.3
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    • pp.79-86
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    • 2007
  • Firstly the Linux was an open dragon operation system, but it is operation system this which Is efficient which the use is increasing gradually, and is used as current server and a personal computer. Design actualization is going to do a Hotel casino information system of a Linux server base for foreign casino tourist childishness and efficient business management of a national casino enterprise in a paper to have seen in this.

A Study on the Efficient Use of Computer Systems for Hotel Businesses (호텔기업의 효율적인 컴퓨터 시스템 활용에 관한 연구)

  • Kong, Hyo-Soon;Song, Eun-Jee
    • Journal of Digital Contents Society
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    • v.12 no.1
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    • pp.115-122
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    • 2011
  • The computer systems of many hotel businesses in Korea do not really succeed in keeping up with the rapidly developing IT technology. It is essential that they keep updating the information systems of hotels, which will eventually result in enhanced customer satisfaction. They also need to make every effort to develop and maintain appropriate computing systems to improve the quality of service to customers. This paper discusses how computers have been introduced to hotel businesses and how the intended goals have been materialized. We attempt to examine the information systems of some Korean hotels and see if there is any problem that needs to be solved. From the perspective of a general information system, we intend to make a proposal to optimize the computer system of the hotels.

The Effect of the of Hotel Information System(HIS) quality on Acceptance Level and Personal & Organizational Performance (호텔정보시스템 품질이 정보시스템 수용 및 성과에 미치는 영향)

  • Jee, Bong-Gu;Lee, Gye-Hee
    • Journal of the Korea Academia-Industrial cooperation Society
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    • v.11 no.12
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    • pp.4803-4811
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    • 2010
  • As the role that information system and technique plays in hotel firms is critical, the quality of IS and IT is considered as one of most important factors that determine success of hotel firms. This study aims to examine the influences of the quality of IS/IT exerted on the user's level of acceptance of the HIS and the operational performance on both personal and organizational levels. Based on the data collected from 256 employees in reservation departments of 3 Seoul and 3 Busan deluxe hotels, the study tested the applied TAM model. The results indicated that the quality of IS/IT affects the user's acceptance level (eg., satisfaction and perceived usefulness), and such acceptance behavior affects reservation employees' performance on both personal and organizational levels. Managerial implications are also presented for researchers and practitioners of hotel firms.

A Study on the Factors Influencing the Knowledge Sharing in Foodservice Enterprise (외식기업의 지식공유 영향요인에 관한 연구)

  • Yoo, Taek-Yong;Na, Young-Sun
    • Culinary science and hospitality research
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    • v.10 no.4
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    • pp.31-49
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    • 2004
  • Nowadays, a knowledge management becomes more important as it recognizes and utilizes a industrial knowledge as a significant sources for the improvement of enterprise competitiveness. Moreover, a industrial value tends to be evaluated by a knowledge value. In this study, influencing factors (processes, compensation system, leadership and information technology) on the knowledge sharing for strategies in foodservice Enterprise were investigated. For processes, it was important that the sharing and collecting factors for restaurants in hotel, the knowledge sharing and collecting for family-restaurants, the knowledge utilization and collecting for fast-food restaurants and the knowledge utilization and sharing for special restaurants. In compensation system, both mental and physical compensation were not related with the knowledge sharing in hotel-restaurants. On the other hands, the knowledge sharing in family-restaurants, fast-food restaurants and special restaurants was highly affected by the mental compensation, which indicated that food-service. Enterprise should lay emphasis on mental compensation than physical compensation. In industrial cultures, the influencing factors on the knowledge sharing were rational culture and progressive culture for restaurants in hotel and fast-food restaurants, and for special restaurants and family- restaurants, respectively. The ordering leadership was important factor for restaurants in hotel, fast-food restaurants and family-restaurants, while the knowledge sharing in special restaurants was more influenced by the supporting leadership. For information technology, it was important that the information utilization for restaurants in hotel, special restaurants and fast-food restaurants, and both information utilization and ability for family-restaurants.

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