• Title, Summary, Keyword: Incheon International Airport

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A Comparative Study of Service Quality between Incheon and Kimpo International Airport (인천국제공항과 김포국제공항 서비스품질 비교 연구)

  • 장대성;황인천
    • Proceedings of the Korean Operations and Management Science Society Conference
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    • pp.35-38
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    • 2001
  • This study was conducted a comparative study to identify the differences in service quality between Incheon and Kimpo international Airport and critical factors influencing satisfaction of airport customers. According the results of this study, all service quality factors except the service factor of geographical location of Incheon international airport are better than those of Kimpo international airport. However, all of service quality factors of Incheon airport are evaluated as inferior to those of american, western european and japanese international airports by both the airport visitors and the employees of one korean airliner. In addition the service factors such as response, safety, airport facility and geographical location are found as critical factors influencing satisfaction of the airport visitors and the airliner's employees. Among them the service quality factor of geographical location of Incheon airport is much inferior to that of Kimpo airport comparing with other service quality factors. Thus, the results of this study suggest that the managing team implement TQM and six sigma to enhance the service quality level of the Incheon international airport up to that of the american and western european international airport. Especially, it is strongly required that the Korean governmen deliberate in deciding the geographical location in case of planning new international airport because geographical location is related to not only traffic to airport but also safety of landing, taking off and flying.

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Assessment of Air Pollution and Estimation of Emission from Incheon International Airport by EDMS (EDMS를 이용한 인천국제공항의 대기오염 배출량 산정과 주변지역에 미치는 영향 평가)

  • Lee, Seong-Yong;Jang, Young-Kee
    • Journal of Environmental Impact Assessment
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    • v.11 no.2
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    • pp.67-77
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    • 2002
  • Air traffic increased 12% annually in Korea since 1988 after the Olympics, this rate is two times than the rate of the world average. In order to accommodate fast growing aviation demand, Incheon International Airport is operated at Yongjong Island since March, 2001. The Incheon airport project will continue till 2020. After the final phase in 2020, Incheon International Airport will handle 100 million passengers, 530,000 flights and 7 million tons of cargo annually. In this study, air pollution from aircraft and other sources are calculated and assessed in Incheon International Airport area by EDMS(Emission and Dispersion Modeling System), which is a combined emission and dispersion model for airport. EDMS could also be considered power plant, incinerator and aircraft support equipment such as ground support equipment, aerospace ground equipment, auxiliary power units. And EDMS is recommended as preferred model for air quality assessment of the airport area by U.S. EP A. The result of this study shows that NOx emission from aircraft and support utility is estimated as 27,000 - 35,000 ton/yr and Namdong-Gu area in Incheon city is affected as 30-60 ppb by the NOx emission from these sources in 2020, the final phase of Incheon international airport construction.

A Study on the Effects of Domestic and Foreign Economic Change to Incheon Economy and Incheon International Airport (국내외 경제변화가 인천경제 및 인천국제공항에 미치는 영향분석)

  • Jung, JinWon;Yoon, HyunWi
    • Journal of the Korean Geographical Society
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    • v.50 no.5
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    • pp.543-556
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    • 2015
  • This study made an attempt at the empirical analysis of the influence of domestic, foreign economic changes on economy in Incheon & Incheon International Airport. For this purpose, this study, setting up the member countries of the Organization for Economic Cooperation and Development(OECD), Incheon Metropolitan City, and Incheon International Airport as research objects, conducted multi-regression analysis and path analysis of 11-year economic changes after the opening of the Incheon International Airport in 2001. As a research result, it was found that internal, external economic changes didn't show a positive influence on economy in Incheon, and growth & revitalization of the Incheon International Airport while international economic factors showed a directly positive influence on economy in Incheon, but the total effect directly related to Korean economy showed a negative influence. Accordingly, economy in Incheon has to actively cope with home, foreign macroeconomic change factors, and further, the endogenous growth strategy is required; as the methodolog.

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Evaluation for Incheon International Airport security: passenger satisfaction and significance, using IPA method (IPA기법을 활용한 인천국제공항 이용객의 항공보안서비스 만족도와 중요도 평가)

  • Byeon, A-Reum;Choi, Jin-Young;Choi, Youn-Chul
    • Journal of the Korean Society for Aviation and Aeronautics
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    • v.25 no.2
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    • pp.77-82
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    • 2017
  • Currently the international flight passenger visit at Incheon International Airport increased 12.4% compared to January 2017. Such increase affects on the congestion of an airport and the security check is one of the most congested area. There is a prejudice that airport security is not related to the airport service and is only a type of control that limits the quality of service. However, considering the huge impact that airport security agents have on passenger move within the airport, trustworthy, fast and kind service at airport security check is one of the most important part of airport service quality improvement. This research is an importance performance analysis of Incheon International Airport security service passenger satisfaction and its significance using IPA method. This research will contribute to the improvement of airport operation and service quality, by proving the relation between airport security and service.

A study on the Enhancement for Minimum Connecting Time of Incheon International Airport (인천국제공항의 MCT 향상을 통한 환승율 제고의 탐색적 연구)

  • Lee, Kang-Suk
    • Journal of the Korean Society for Aviation and Aeronautics
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    • v.15 no.4
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    • pp.117-130
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    • 2007
  • Incheon International Airport has handled 3,054,485 transfer passengers (11.9% transfer rate) and 950,441 transfer cargo(44.2% transfer rate)recorded in 2005. Comparing to 30-40% transfer passenger rate which are competition hub airports in northeast Asia, transfer passenger rate of Incheon International Airport is lower. Above all, We think that Minimum Connecting Time(MCT) which is relating factors with transfer rate need to be monitored to make up for the weak points in the current Incheon internationalairport system. Minimum Connecting Time is defined the legally minimum time necessary to change planes at a given airport. and Transfers represent 35% of the total passenger volume at Vienna International Airport in Europe, which underscores our function as a major international hub. Vienna is rated priority in reservation systems because of our excellent minimum connecting time, and that increases the sale of tickets through our airport. In 2004 the total number of transfer passengers rose 18% to 5,089,624. Short routes, a one roof concept and an outstanding logistics system make Vienna an ideal airport for transfers. This transfer-friendly one roof concept will also form the basis for the new VlE-Skylink Terminal. In case of Japan, Star Alliance has also implemented its so called "Move under one roof"concept at the new Centrair airport. All member carriers are located in the same part of the termina1, sharing check-in counters and ticketing facilities. Star Alliance member carriers can now offer customersa reduced average minimum connecting time of one hour, for transfers between international and domestic. The research purpose of the Study on the Enhancement for Minimum Connecting Time of Incheon International Airport is to increase transfer rate of passenger and cargo of Incheon International Airport at Northeast Asia through this paper.

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A study on effects of the press release on Incheon International Airport Corporation (인천국제공항관련 언론보도가 기업이미지에 미치는 영향)

  • Byeon, A-Reum;Choi, Yun-Chul
    • Journal of the Korean Society for Aviation and Aeronautics
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    • v.25 no.3
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    • pp.9-17
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    • 2017
  • Incheon International Airport is total number of passengers using that increased by 8.3 percent year-on-year, with the highest level of user ratings since the opening of the previous year. Thus, After analyzing the positive image of Incheon International Airport and analyzing future corporate image development, the company conducted a study on improving the image of Incheon International Airport. Based on the SERVQUAL method, the study classified the five types of SERVQUAL. The difference in the distinctions of the media coverage varied, and the differences in the credibility of the media show that the differences between the press and the credibility of the media are not reflected in the characteristics of the media. These findings will provide data for the managerial control of corporate images based on positive or negative reporting on the Incheon International Airport, and based on the analysis of the findings, it is believed that it will benefit from being the most high-profile airport.

Recognition Survey for Quality Improvement of Ground Handling Service - Focused on Incheon International Airport - (지상조업서비스 품질 제고를 위한 인식조사 -인천공항을 중심으로-)

  • Park, Jung-Hee;Choi, Yu-Jin
    • Journal of the Korean Society for Aviation and Aeronautics
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    • v.26 no.2
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    • pp.116-122
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    • 2018
  • Due to the opening of Incheon International Airport Terminal 2, the operation range of ground operators is expanding and the workload is increased, which may cause a deterioration of the operation quality. Airline and airport corporations are concerned about safety delays as well as delays in flight due to delays in operations. Air traffic demand at Incheon International Airport is expected to increase steadily in the future. Therefore, this study intends to derive quality improvement plan by investigating the perception of stakeholders about the status of fishing service in order to improve service quality of Incheon airport ground handling company. The results of the analysis are expected to be used as basic data for improving quality of service.

A Study on Evaluating Korean International Airports' Service Quality and Critical Service Quality Factors for Customers' Satisfaction (한국 국제공항의 서비스품질 평가와 고객만족을 위한 주요서비스 품질요인에 관한 연구)

  • 장대성
    • Journal of the Korean Society for Quality Management
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    • v.30 no.4
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    • pp.26-43
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    • 2002
  • This study was conducted to identify the differences in service quality between Incheon and Kimpo international airports and critical factors influencing satisfaction of their customers. According to the results of the study, all service quality factors of Incheon international airport except the service factor of geographical location were better than those of Kimpo international airport. However, all service quality factors of the two airports were evaluated inferior to those of American, western European and Japanese international airports. In addition the service quality factors such as response, safety, airport facility and geographical location were found as critical factors influencing satisfaction of the airport customers. The service quality factor of geographical location of Incheon international airport was measured much inferior comparing with other service quality factors. Thus, the results of this study suggest that the Korean government deliberate and benchmark the international airports of western Europe and the USA in determining the geographical location when planning new international airports.

The Activation Measures of Airport Free Trade Zone for the Building of a Hub of International Logistics (국제물류 허브 구축을 위한 공항 자유무역지역의 활성화 방안)

  • Lee, Kang-Bin
    • THE INTERNATIONAL COMMERCE & LAW REVIEW
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    • v.28
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    • pp.63-88
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    • 2005
  • Korean government is planning to develop the airport and its surrounding area into a Northeast Hub of Asia. In accordance with the Free Trade Zones Act, Incheon International Airport Corporation is in charge of developing the free trade zone which will be located adjacent to the airport cargo terminals. The free trade zone plays an important part for the promotion of international logistics. So the purpose of this paper is to make research on the activation measures of the airport free trade zone for the building of a hub of international logistics. As for the research, this paper reviews the current regulations of the Free Trade Zones Act. Also this paper analyzes recent plans and reports on the free trade zone by Incheon International Airport Corporation and Korean government authorities. As the results of this paper, it will contribute to the activation of the airport free trade zone, and to building Incheon International Airport into the logistics hub of Northeast Asia, and to the inducement of foreigner's investment in the free trade zone.

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A study on the diversification in revenue sources for Incheon International Airport Based on other airports in the foreign countries (인천국제공항의 수익원 다양화 방안에 관한 연구 - 해외 공항의 사례를 바탕으로 -)

  • Kwon, Tae-Hoon;Kim, Kee-Woong
    • Journal of the Korean Society for Aviation and Aeronautics
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    • v.17 no.4
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    • pp.63-69
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    • 2009
  • Incheon International Airport as the gateway to Korea is having the happiest time with those honorable prizes. But in these days, the trend of aviation is changing rapidly, so many rival airports in the world as well as north-east asian countries are rushing to find new revenue sources not to be turned over. Hence Incheon International Airport should push into fresh fields or create new sources of business keeping innovation by making foreign airports its role model. This study brings up some new profit models of foreign airports; Malaysia's Kuala Lumpur International Airport, China's Xiamen Aviation Industry Zone, German's Frankfurt Fraport Airports Group. This study analyzes the status of listed airports and presents strategies after investigating whether they are suitable for and compatible to Incheon International Airport.

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