• Title, Summary, Keyword: Information Service

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A Study of user-centric service model and user satisfaction analysis for information service

  • Kim, Chang-Su;Jung, Hoe-Kyung
    • Journal of information and communication convergence engineering
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    • v.7 no.2
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    • pp.92-97
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    • 2009
  • Lately, influence of information rises and interest about satisfaction estimation of information providing service is risin. According to rapid change in information environment, information-providing service is being changed in various form, in which center development is made in relation to the effort for customer satisfaction intended to enhance user's satisfaction level through providing more convenient and higher service centered on information service user rather than information service provider. Organizations providing information service is also changing their service from traditional one centered on service provider to that for user's satisfaction and service quality, and evaluation of information service quality and measurement of user's satisfaction as the result of using information service are regarded important. In this respect, it is needed to measure user's satisfaction level for environmental factors of information service and analyze what kind of influence they have to enhance user's satisfaction level of information service. Also function and efficiency of information offer service are important. Therefore, interest for satisfaction survey to heighten contents satisfaction of information-providing service, service satisfaction, satisfaction of user of system satisfaction is increased. In this paper, we propose a model of the user satisfaction index for information-providing services and present the user satisfaction index is measured to the model. Also we this study suggest qualitative improvements of information-providing service required for change to user-centric information-providing service through measuring user satisfaction index of ITFIND system and schemes to improve information quality

Construction of Total Information Portal Service for Korea Urban Regeneration

  • Yang, Dong-Suk;Yu, Yeong-Hwa
    • LHI Journal of Land, Housing, and Urban Affairs
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    • v.3 no.3
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    • pp.203-212
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    • 2012
  • In this study, the total information portal service for urban regeneration was constructed to supply comprehensive information for Korean urban regeneration. The portal service is largely divided into an information analysis service for urban regeneration and an information disclosure service. For total information portal service, the information analysis service constructed a system for making district level decline diagnosis and city and county level potential analysis. Moreover, it can construct and control analyzed information specified at the district level. The information disclosure service consists of functions capable of recycling information, interworking the analysis service and facilitating expert participation. It also supplies data of total information DB in reprocessable format. For revitalization of communities, the information analysis service is constructed to lead experts on urban regeneration to share their opinions.

A Study on Factors Affecting Web Academic Information Service Quality (학술정보 웹 서비스 만족도 향상을 위한 영향 요인에 관한 연구)

  • Park, Cheon-Woong;Lee, Ki-Dong
    • Journal of Digital Convergence
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    • v.7 no.4
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    • pp.91-99
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    • 2009
  • To determine factors affecting scholarly web database service quality, this research is to investigate factors of web academic information service quality, and analyze how these factors influencing on web academic information service quality satisfactions. As a results, three dimensions were identified namely, information retrieval, ease of use and interaction. The scholarly web database service management has more critical problems than information service in these days. It indicates that the qualitative aspect is becoming more important than quantitative in web academic information service management.

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Element Technologies for Implementation of Mobile Information Service (모바일 정보서비스 구현을 위한 요소기술)

  • Kim, Sung-Won
    • Journal of Information Management
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    • v.39 no.3
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    • pp.143-161
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    • 2008
  • As the need for immediate access to the required information has increased in today's busy daily life, information service providers' capability of providing service whenever and wherever possible has become a critical element of improving service quality. Naturally, the demand and supply for mobile information service has rapidly increased since it is an ultimate option of satisfying information needs without temporal and special constraints. This paper examines the issues of system implementation and information service provision using mobile communication network and mobile handset as a tool of information access. First, it examines overall conditions of mobile information service environment, and then explores the general components required for the implementation of mobile information service, including contents, network, platform, and use environment.

Designing a Mobile Based Library Information and Service Delivery System: A Model Plan for Libraries of Bangladesh

  • Elahi, Md. Hasinul
    • Journal of Information Science Theory and Practice
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    • v.4 no.3
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    • pp.57-70
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    • 2016
  • Purpose The purpose of the study is to identify the need of a mobile based library information and service delivery system in developing countries, identify the services that are possible to provide with the help of mobile phones and their applications, design a mobile based library information and service delivery system, and identify major challenges regarding mobile based library information and service delivery systems.Design/ Methodology/ Approach The research is exploratory in nature. This paper is based on a review of literature, survey information, and on the author’s own viewpoints. A comprehensive search of scientific literature has been done along with a survey for validating the necessity of designing mobile based library information and service delivery systems. Responses to closed-ended questions in particular on 7-point Likert scales were analyzed using the descriptive analysis techniques of SPSS 20.0 and responses to other closed-ended questions were analyzed using general statistics.Findings The research indicates that users of academic libraries, especially students and faculty members, have a positive notion regarding designing and implementing a mobile based library information and service delivery system. It also reveals user opinions regarding the possible problems associated with the design and implementation of a mobile based library information and service delivery system.Originality The paper explores mobile based library information and service delivery systems for better and faster service provision to its potential users.

An Exploratory Research on the Improvement of Agricultural Food-related Public Organizations' Information Service : Based on the example of Okdab.kr's information service improvement strategy

  • Ham, Eunin;Lee, Jongtae
    • Agribusiness and Information Management
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    • v.10 no.1
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    • pp.26-34
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    • 2018
  • Development, availability and users' participation in the information service of agricultural food sector is slower than that of other sectors in Korea. This phenomenon comes from the lack of development strategies and comparative analyses with other sectors, as well as the agricultural food industry's own characteristics which is developed based on the offline market. In this research, we will discuss about how to improve the public information service of agricultural food sector based on the example of establishing service improvement strategy by the most representative Okdab. In this research, we have drawn the following implications for development strategy of Okdab service based on three core keywords derived from benchmarking KOSIS. Three core subjects for upgrading public information service are 'analysis information with expertise and differentiation,' 'user cooperation-oriented platform,' and 'intuitive nd effective UX,' and to strength B.I. as an integrated information service of agricultural food sector, we need to identify the users' satisfaction and needs for the existing service, establish an optimized operating strategy on a short-term, mid-term and long term bases, and implement them in a positive way. Based on this positive action, it can become a trustworthy information service for the users, and we can expect the improvement of the users' recognition for its consistent usability and efficiency.

Ubiquitous Service Platform using Contextual Information

  • Yoon, Hyung-Min;Jeong, Seong-Hun;Kwon, Oh-Young;Han, Tack-Don
    • Proceedings of the KAIS Fall Conference
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    • pp.231-235
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    • 2003
  • Network infrastructure has spread to an unprecedented extent and is used in various computing devices, such as smart appliances, smart phones, and embedded devices with sensors, which have all been appearing in the computing environment. To accommodate this trend, for a more intelligent service environment, the service platform needs to have abilities that facilitate the operation between services, dynamically share distributed computing resources, and manage appropriate contextual information. We have simulated a service platform to provide intelligent services using contextual information after having implemented the context management service. The context management service gathers raw contextual information from sensors and stores these in the context database. For a consistent basis of contextual information, time and location are used as the key values of the contextual information. The context management service also performs normalization to provide computable contextual information to context-aware applications. In this paper, a service platform based on Jini technology is proposed for constructing an interoperable, dynamic, and . intelligent service environment using contextual information.

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Construction of Indoor and Outdoor Spatial Information Integration Service System based on Vector Model

  • Kim, Jun Hyun;Kwon, Kee Wook
    • Journal of the Korean Society of Surveying, Geodesy, Photogrammetry and Cartography
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    • v.36 no.3
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    • pp.185-196
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    • 2018
  • In order to overcome the problem that outdoor and indoor spatial information service are separately utilized, an integration service system of spatial information that is linked from outdoor to indoor has been implemented. As a result of the study, "0001.xml" corresponding to the file index key value, which is the service connection information in the building information of the destination, was extracted from the prototype verification of the system, the search word of 'Kim AB' was transmitted to the indoor map server and converted from the outdoor map service to the indoor map service through confirmation of the navigation service connected information, using service linkage information and search words of the indoor map service was confirmed that the route was displayed from the entrance of the building to the destination in the building through the linkage search DB (Database) table and the search query. Therefore, through this study was examined the possibility of linking indoor and outdoor DB through vector spatial information integration service system. The indoor map and the map engine were implemented based on the same vector map format as the outdoor map engine, it was confirmed that the connectivity of the map engine can be applied.

Influence of Public R&D Information Service Image on the Value and Satisfaction of Users

  • Lee, Sun Young;Suh, Sanghyuk
    • Asian Journal of Innovation and Policy
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    • v.6 no.2
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    • pp.192-205
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    • 2017
  • The aim of this study is to investigate the relative impact of the image of information service on customer's perceived value and satisfaction of R&D information. It also seeks to assess the moderating effect of service users' skills on the value of the service image on the customer. For this purpose, a field study was conducted on users of a public R&D information service called NTIS (National Technology Information Service) in Korea. The findings show that the information service image has a significant impact on customers' perceived value and satisfaction. In addition, customers' perceived value is found to be an important indicator in strengthening customer satisfaction. Findings also reveal that individual personal computer skills moderate the relationship between service image and information value. Further research is needed to strengthen the independent variable in view of the increasing pressure to improve public service quality and customer management.

The Service Scheme of Integrated Agricultural Information for Improving Accessibility Information to Farmer (농업인의 정보접근성 향상을 위한 농업정보통합 서비스 방안)

  • Shim, Keun Seop;Lee, Ke Yup;Lee, Yong Hwan;Kim, Nam Haeng
    • Agribusiness and Information Management
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    • v.2 no.1
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    • pp.3-13
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    • 2010
  • Government Organization and Public Institution have been developed many kinds of agricultural information systems such as agricultural policy, cultivated technology, marketing, and trade so on since 2000. Farm management conditions are diverse and complex more and more. Therefore, farmer want to service the specific agricultural information. Farmer don't like to access many Web sites to retrieve agricultural informations. They hope to receive one-stop its service. Government Organization began to review its information in order to make them more customized agricultural information service. We came up with an effective plan and Service Standardization Code for integrating agricultural technology informations in 2009. We can guide to carry out an effective portal service of agricultural information because we have a good experience about integrating information and system. This paper suggested the service scheme of integrated agricultural information for improving accessibility its information to farmer.

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