• Title, Summary, Keyword: Institutional trust

Search Result 56, Processing Time 0.038 seconds

Different Effects of Workers' Trust on Work Stress, Perceived Stress, Stress Reaction, and Job Satisfaction between Korean and Japanese Workers

  • Rhee, Kyung-Yong
    • Safety and Health at Work
    • /
    • v.1 no.1
    • /
    • pp.87-97
    • /
    • 2010
  • Objectives: This study was conducted to investigate the effect of trust on work stress. Trust can be classified into three dimensions; social trust, institutional trust, and trust in others. The relationship between work stress and trust is regarded as having three components. First, trust has an influence on work stressors as an antecedent variable; secondly, trust modifies the effect of the various stressors, and finally, trust is one of the stressors. Methods: Data for this study was collected by interviews and self-administered structured questionnaires from 376 Korean and 77 Japanese workers in small businesses. Subjects were selected by two stage stratified random sampling from the working population of manufacturing industries. Results: Three different positions of trust are significantly related with the stress causation web. Social trust, institutional trust and trust in others significantly influence different work stressors in both Korean and Japanese workers. Three different kinds of trust influence work stressors among Korean workers, but institutional trust has no impact on work stressors among Japanese workers. As a moderating variable for perceived stress, distrust in an employer is statistically significant in both groups. However, stress symptom prevalence among Korean workers is modified by caution, trust in career development, and distrust in co-workers, but that of Japanese workers is modified only by distrust in employer. Job satisfaction of Korean workers is affected by general trust, utility of relation, institutional trust and trust in employer, but among Japanese workers, caution, reputation and trust in employer have influence on job satisfaction. Conclusion: The effect of trust on work stress, perceived stress, stress reaction and job satisfaction are different among Korean workers and Japanese workers. Three dimensions of trust have three different positions as antecedent, moderating and mediating factors in stress causation.

The Effects of Institutional Mechanisms on the Trust of Online Business in e-Commerce (전자상거래에서 온라인 업체의 신뢰에 미치는 제도적 메커니즘의 영향)

  • Roh, Yoonho;OK, Seok-Jae
    • The Journal of Information Systems
    • /
    • v.28 no.2
    • /
    • pp.73-92
    • /
    • 2019
  • Purpose This study conducted an empirical study on the influence of institutional mechanisms on the formation of customer trust among leading online businesses. This study focused on the construct of PEEIM(Perceived Effectiveness of e-Commerce Institutional Mechanisms) which is the perceived recognition of institutional mechanisms for e-Commerce in general and the construct of PEIS which is the perceived recognition of institutional mechanisms that are implemented by vendors. Design/methodology/approach The online and offline surveys were conducted for the leading online shopping vendors in Korea and 292 data were used for the empirical analysis. The research model was tested using partial least squares structural equation modeling (PLS-SEM) in this study. The full measurement model including the formative second-order constructs was examined with the exploratory factor analysis. The structural model was analyzed via a two-stage approach. To analyze the research model this study used Smart PLS 2.0 program. Findings The findings showed that PEEIM negatively moderates the relationship between satisfaction in vender and trust in vender, but had no moderating effect between trust in vender and repurchase intention. In addition, the institutional mechanisms of vendors(PEIS) have been shown to have a direct impact on the vender's trust.

Building Customer Loyalty with Trust and Familarity in the Internet-based Shopping-mall (인터넷쇼핑몰에서 신뢰와 친밀감이 고객충성도에 미치는 영향에 관한 연구)

  • Ko, Il-Sang;Choi, Su-Jeong
    • Asia pacific journal of information systems
    • /
    • v.15 no.3
    • /
    • pp.187-207
    • /
    • 2005
  • In the Internet-based B2C e-commerce, trust has been recognized as a critical factor to reduce uncertainties, through interacting with a well-known specific shopping mall. In this study, we view customer trust as not a unitary concept but multidimensional one consisted of the trustworthiness of trustee, familiarity with the specific shopping-mall, disposition to trust, and institution-based trust. In this study, first, we considered the trustworthiness of trustee consisted of capability, benevolence, and integrity as one of the major factors to build customer trust on the specific Internet shopping-mall. In the context of the Internet e-commerce, the role of institutional structures is very important to assure the customer trust from the various opportunistic behaviors because of the characteristics of internet-based commerce such as impersonality, the lack of information on the other party, and the transactions with a number of anonymous people. Second, we examined the effect of the institution-based trust built by institutional structures on customer trust. Third, we examined the effect of customer trust and familiarity on retaining customer loyalty. Our findings showed that customer trust and familiarity played a major role in retaining customer loyalty with the specific shopping-mall. In conclusions, we discussed the strategies to build the customer loyalty for maintaining the customer. We suggest customer trust and familiarity for the factors to bind the customer with the specific shopping-mall based on these results.

The Antecedents of Trust Building and its Effects on Purchase Intention for Internet Used-car Transaction (품질위험 지각 정도에 따른 인터넷 중고차 사이트의 신뢰형성 요인과 구매의도에 미치는 영향에 관한 연구)

  • Lee, Ho-Geun;Lee, Seung-Chang;Seong, Dae-Won
    • Asia pacific journal of information systems
    • /
    • v.13 no.2
    • /
    • pp.119-143
    • /
    • 2003
  • Trust has been identified as a key component in many e-Commerce studies. The purpose of this study is to find out which factors play a major role in building trust and how the built-up trust affect consumer's purchase intention in Internet used-car transactions. Based on the information asymmetry, TAM(Technology Acceptance Model), and the trust theory, our research model includes factors such as a buyer's propensity-to-trust, institutional characteristics(inspection and warranty policy), word-of-mouth referral, perceived size, and perceived benefits as independent variables. The model also includes trust as a mediate variable, intention to purchase as a dependent variable and perceived quality risk as a moderate variable. The research model is tested by analyzing 787 sample data gathered from Internet used-car transaction sites. The result shows that the trust has significant effects on the online purchase intention, and institutional characteristics has been identified as the most significant factor for the trust of Internet used-car sites. The independent factors influencing trust vary depending on the level of perceived quality risk. For users who perceive the quality risk low, the perceived benefits explain a little portion of the purchase intention. However, those who perceive quality risk high would purchase used-cars only when they have trust on the Internet sites, indicating that trust play an important role as a mediate variable. This study suggests that enhancing the trust in Internet used-car sites is important to increase online transactions.

Impact of Privacy Concern and Institutional Trust on Privacy Decision Making: A Comparison of E-Commerce and Location-Based Service (프라이버시 염려와 제도적 신뢰가 프라이버시 의사결정에 미치는 영향: 전자상거래와 위치기반서비스의 비교)

  • Kim, Sanghee;Kim, Jongki
    • Journal of the Korea Industrial Information Systems Research
    • /
    • v.22 no.1
    • /
    • pp.69-87
    • /
    • 2017
  • This Research Attempted to Clarify the Eeffect of Privacy Concern and Institutional Trust on Privacy Decision based on Privacy Calculus Perspective. We Developed a Research Model Suggesting that the Influence of Privacy Benefit and Privacy risk on the Information Disclosure Behavior and the Influence of Privacy Concern and Institutional Trust on the Privacy Calculus. In this Regard, in Order to Examine the Difference According to the Target whose Personal Information was Collected, an Empirical Analysis was Conducted to Compare the E-commerce Field and LBS(Location Based Service) Field. The Results of Empirical Analysis are as follows. First, it is Founded that other Relations were All Statistically Significant Except the Relation between Privacy Risk and Information Disclosure Behavior in the LBS group. Next, as a Results of Comparison of Constructs in the E-commerce and Institutional trust than the LBS group, Identifying that the Consumers are more Sensitive to the Personal Information Collected in the E-commerce site.

인터넷 쇼핑몰에서 배송서비스품질과 성과간의 관계

  • Jeong, Cheol-Ho;Jeong, Yeong-Su
    • Proceedings of the Korea Society for Industrial Systems Conference
    • /
    • /
    • pp.537-544
    • /
    • 2008
  • The purpose of this study is to find essential delivery service quality elements of internet shopping mall and to investigate the relationship among delivery service quality, satisfaction, trust, and loyalty in the area of internet shopping malls. To do so, theoretical literature review and empirical survey accomplished. The empirical results of this study are summarized as follows. Firstly, accuracy, quickness, safety, information providing, and institutional guarantee have a positive influence on satisfaction. Secondly, accuracy, quickness, information providing, and institutional guarantee have a positive influence on trust. Lastly, satisfaction has a positive influence on trust, and both of satisfaction and trust have a positive influence on loyalty in internet shopping malls. From the analyses of this study, we offer several implications both theoretical and practical perspective.

  • PDF

Adolescents' Political Trust in Asian Societies: The Roles of Authoritarian Orientations and Corruption Perception (권위주의적 성향과 부패에 대한 인식이 아시아 청소년의 정치적 신뢰에 미치는 영향에 대한 연구)

  • Kim, Hyungryeol
    • Korean Journal of Comparative Education
    • /
    • v.28 no.2
    • /
    • pp.23-52
    • /
    • 2018
  • This study examines factors that influence adolescents' political trust in Asian societies with special emphases on authoritarian orientations and corruption perception. Previous studies on adolescents' political trust have focused almost exclusively on Western societies. As a result, the impact of other cultural values that are specific to Asian societies, such as authoritarian orientations, on adolescents' political trust has received little attention in the existing literature. Moreover, situated within a socialization framework which argues that political trust is an extension of interpersonal trust, much prior work has ignored the role of adolescent evaluations of institutional performance in generating political trust. The data I use offer empirical evidence that both authoritarian orientations and institutional performance-especially its ability to curb corruption-are independent sources of political trust among Asian adolescents and that the trust-eroding effect of corruption is less salient among Asian adolescents adopting more authoritarian orientations. Additionally, the evidence also suggests that corruption perception is a more important factor than authoritarian orientations in shaping adolescents' political trust in more economically developed countries while the reverse pattern is found in less developed countries.

An Empirical Study on the Effect of Trust to RFID Technology Acceptance (신뢰가 RFID 기술수용에 미치는 영향에 관한 실증연구)

  • Lee, Mi-Sook
    • Journal of Technology Innovation
    • /
    • v.16 no.1
    • /
    • pp.47-79
    • /
    • 2008
  • RFID(Radio Frequency Identification) technologies enjoy an enormous interest in all throughout the world, not only from the research but also from corporate practice. Although bar code is gradually substituted with RFID technology, the use of RFID technology in the companies is at the early stages and it's potential value isn't fully realized yet. RFID-related-trust is needed to solve these problems because these phenomena are related to uncertainties or risks disturbing RFID diffusion. This paper focuses on trust in the adoption of RFID and analyzes the effect to RFID technology acceptance of trust. This paper proposes 5 second constructs of trust; institutional trust, trust between companies, trust within company, technology trust, and service provider trust. In order to analyze some relationships between trust variable and 4 variables in TAM, structural equation modeling(SEM) is developed and SPSS 12.0 and AMOS 7.0 are used for analyses.

  • PDF

The Factors Influencing the Recognition of the Social Capital of the Korea Coast Guard (해양경찰조직의 사회자본 인식에 영향을 미치는 요인)

  • Jeong, Soon-Do;Choi, Eung-Ryul
    • Journal of the Korean Society of Marine Environment & Safety
    • /
    • v.21 no.1
    • /
    • pp.64-71
    • /
    • 2015
  • This study was carried out empirical analysis of the factors that affect the recognition of the social capital of the Korea Coast Guard. Through the literature review, leadership types and institutional environments were set as independent variables, and components of social capital were set as trust, participation and network. The result showed that higher institutional environments were effective to building trust and network. And both transformational and transactional leadership were effective to increasing participation. These results supports literature reviews, and this proved necessity of change in the leadership and institutional environment for building the social capital of the Korea Coast Guard effectively.

The Effect of Trust on the Usage of Internet Shopping Mall (신뢰형성이 인터넷쇼핑몰의 이용에 미치는 영향)

  • Son Dal-Ho;Cha Yeong-Han
    • The Journal of Information Systems
    • /
    • v.15 no.3
    • /
    • pp.131-157
    • /
    • 2006
  • A lack of trust in the technical and institutional environments surrounding the web can hinder e-commerce adoption, because Internet social cues are minimal and trust is difficult th establish. Web vendors must act purposefully to overcome consumer perceptions of uncertainty and risk by building trust-both in their own web sites and in the broader Internet environments. Trust makes consumers comfortable by sharing personal information making purchases, and acting on web vendor advice-behaviors essential to wide-spread adoption of e-commerce. Understanding the nature and antecedents of trust is, therefore, a major issue for both Internet researchers and practitioners. Prior research on e-commerce trust has used diverse, incomplete, and inconsistent definitions of trust therefore, making it difficult to compare results across studies. This study tried to and the empirical relationships among the trust-related factors on the usage of Internet shooing mall. The model includes five high-level constructs-disposition to trust institution-based trust trusting beliefs, trusting intention and environmental factors. The results showed that the disposition to trust and the environmental factors had a significant effect on the web site trust however, their effect was not consistent Moreover, the model suggested in this study need to be extended including with the more sociological factors and results in this study required to be verified with those extended model.

  • PDF