• Title, Summary, Keyword: performance

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A Study on the Influence of Justice Perceived in the Performance Evaluation on Organizational Performance in Public Sector (공공부분 성과평가에 대한 공정성 지각이 조직성과에 미치는 영향에 관한 연구)

  • Kim, Jin-Wan
    • Proceedings of the Korean Society for Quality Management Conference
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    • pp.209-217
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    • 2010
  • The importance of performance management has been on the rise, which led to public sectors utilizing BSC performance management system as a tool for adaptability, effectiveness, efficiency, and reorganizational abilities by the public sectors. However, due to lack of fairness of evaluation of performance management, it is difficult to expect high level of acceptance by organizations. Therefore, the purpose of the research is to analyze the acceptance of performance management system by organizations via stabilizing the system within the organization group. The research will utilize BSC performance management system of private sectors to introduce the system to public sectors to show the correlation between fairness of performance management and acceptance of performance management. Theoretical background for correlation between fairness of performance management and acceptance of performance management was created through reviews of documents and theories focusing on performance management. The methodology of the research was shaped through surveying members of organizations of public sectors. To analyze the findings of the data SPSS was exploited to find the statistics regarding frequency, degree of reliability, relevance, and recurrence. To summarize the research findings, the perception of performance management by organization members of public sectors shows positive correlation between fairness and acceptance of performance management, also acceptance of performance management shows positive correlation regards to organization performance. In spite of the findings of the research, the fairness and distribution of performance management was not great. Limitation occurred due to lack of perception and knowledge of performance management of respondents of the survey.

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A Chaos of Understanding on Performance Assessment in Mathematics Education (수학과 수행평가에 관한 이해의 혼돈 -최근 국내 논문 분석을 중심으로-)

  • 황혜정
    • The Mathematical Education
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    • v.42 no.2
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    • pp.159-176
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    • 2003
  • From the mid-1990s in Korea, performance assessment has been continuously emphasized in school mathematics and thus many researchers and teachers have been steadily studying this topic. But the concepts relevant to performance assessment and its purposes are very confusing because the mathematics educators' different views and voices are vary. As a result most mathematics teachers experience trouble in executing performance assessment properly and effectively in their math class. This unability for proper execution of performance assessment was once again revealed in this study which dealt with 15 articles on performance assessment. These 15 articles includes almost every article written on the topic of performance assessment that have been published in 4 domestic journals since December 1997. By examining this inability, it is required that its concepts and purposes should be organized with a common view and newly defined in the near future. Therefore, to successfully accomplish this, this paper outlines the basic problems on the understanding of performance assessment as follows: ㆍWhat is the relationship between performance assessment and alternative assessment\ulcorner ㆍWhat is the proper types(methods) of performance assessment\ulcorner ㆍIs the subject test a type of performance assessment\ulcorner ㆍWhat is the difference between subject test and essay test\ulcorner ㆍWhat is the relationship between performance assessment and performance tasks\ulcorner ㆍWhat is the relationship between performance tests and project method\ulcorner ㆍWhat is a project method\ulcorner ㆍIs it assessment standard or scoring standard to score a test result\ulcorner ㆍWhat is the difference between analytic scoring method and holistic scoring method?

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A Study on Management Competency Affecting Organizational Performance

  • Kim, Moon Jun
    • International Journal of Advanced Culture Technology
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    • v.7 no.2
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    • pp.93-102
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    • 2019
  • This study is to examine the effects of business management competency, organizational management competency, relationship formation competency, marketing competency, and entrepreneurship, which are perceived by organizational members of social enterprise, on organizational performance, economic performance and social performance. The results of this study are as follows. First, the business management competency of the executives influencing the economic performance, which is the organization performance of the hypothetical social enterprise, was adopted. In other words, the organizational management competency (H1-1), the relationship formation competency (H1-2), the marketing competency (H1-3), and the entrepreneurship (H1-4), which are executive business management competency, have a positive effect on the organizational performance of the social enterprise respectively. Second, Hypothesis 2 indicates that the business management competency of social enterprise executives has a positive effect on organizational performance, social performance, and Hypothesis 2 has been adopted. In other words, the business management competency of the management on the social performance of the social enterprise is in the order of relationship forming competency (H2-2), marketing competency (H2-3), organizationalmanagement competency (H2-1), entrepreneurship (H2-4) Showed high influence. The higher the relationship formation competency, marketing competency, organizational competency, and entrepreneurship, which are the business management competency of the social enterprise management, the economic social performance of the social enterprise is more improved.

Investigation of the required performance to develop a performance-based indicator for balcony window systems in apartment houses (공동주택 발코니 창호의 성능기반지표 개발을 위한 요구성능 조사)

  • Moon, Hyeun-Jun;Ryu, Seung-Ho;Yang, Gi-Young
    • Proceedings of the SAREK Conference
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    • pp.102-107
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    • 2009
  • Window system is an essential component for lighting, ventilation and thermal environment in buildings. Moreover, as balcony extension in apartment houses become legalized, the performance requirements of window systems in balcony space are getting complicated. However, at this moment, five properties of the windows are used to represent the performance aspects of the system, including wind resistance, air tightness, water tightness, sound insulation, thermal resistance. And such single properties are not capable to express the performance of a space with the window systems in terms of performance concept. A performance analysis with wholistic approach is required to see the effect of the window system in built environment. Thus, performance-based approach should be established, which will be able to evaluate the goal/function and comfort of occupants/owners. As the first step to develop the performance indicator for the window systme for balcony space, this study conducts a survey to find the required performance aspects. A complete set of performance-based indicators will be developed with verification methods in the later stage of research.

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A Study on the Measurement of ERP Implementation Performance by BSC Model : Focused on the Causal Relationships among Performance Indicators

  • Jung, Chul-Ho;Chung, Young-Soo
    • Journal of Information Technology Applications and Management
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    • v.20 no.3
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    • pp.143-167
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    • 2013
  • The main propose of this research is to examine the performances in ERP introduced enterprises by utilizing BSC model proposed by Kaplan and Norton [1992], to realize this goals, a theoretical review on ERP, BSC, and other related issues is performed in advance, accordingly, research model was generated. In conceptual model analysis, we focused on casual relationships among four performance measurement indicators after introduction of ERP proposed by Kaplan and Norton [2000]. To test the model, structural equation modeling is employed to analyze data collected from 164 enterprises which have introduced ERP for more than 1 year. Survey respondents were confined within the representatives of each enterprise's ERP. Hypotheses proposed in our research are tested by covariance structure model, results are listed as follow : First, learning and growth performance is significant factors for improving both internal process performance and customer performance; second, process performance has a positive impact on customer performance third, despite that customer performance is positively related to financial performance, no direct relationship is found between internal process performance and financial performance, an indirect relationship is built through intermediate medium of customer performance. Based upon these results, we discuss implications at the latter part of paper. Meanwhile, we also provide research limitations, and future research in the final section.

The Effect of Intellectual Capital on the Clinical and Financial Performance of Hospitals (병원의 지적자본이 진료 및 재무 성과에 미치는 영향)

  • Kim, Jang-Mook;Kim, Sung-Ho;Seo, Young-Joon
    • The Korean Journal of Health Service Management
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    • v.10 no.1
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    • pp.27-37
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    • 2016
  • Objectives : This study applied the research model of Bontis (1998), which has been used to investigate everything from business corporations to hospitals in Korea, examined its generalizability and attempted to verify which factors of the intellectual capital affects organizational performance, represented by indicators for the clinical and financial performance of hospitals. Methods : Primary data for the study were collected from 91 general hospitals through self-administered questionnaires, and secondary data on clinical and financial performance of hospitals were collected form existing statistics. Collected data were analyzed with SPSS 11.5 (ver.) and AMOS 18.0 (ver.). Results : It was found that only human capital and customer capital had indirect effects on hospital performance. It was also revealed that structural capital had a direct effect on clinical performance, and an indirect effect on financial performance. Conclusions : This result means that there is a need to individually consider both the clinical performance and financial performance when measuring the organizational performance of a hospital, and it also shows that positive improvement in the clinical performance can contribute to the improvement of the financial performance through this process.

Effects of CRM Success Factors on Job & Customer Performance in Banking Sectors: Focused on the Mediating Effect of Internal Member Satisfaction

  • Byun, Yoon-Sang;Park, Cheong-Yeul
    • The Journal of Distribution Science
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    • v.15 no.1
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    • pp.57-70
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    • 2017
  • Purpose - This study examined the effects of CRM success factors on business performance and customer performance, and the effects on job performance and customer performance through internal member satisfaction by considering of technology, organizational environment and customer relationship factors in CRM success factors from banking sectors. Research design, data, and methodology - An online questionnaire was conducted to 251 employees in banking sectors. The data were analyzed by SPSS 22.0 and Amos 21.0. CRM success factors, internal member satisfaction, job performance, and customer performance were analyzed by descriptive statistics and Pearson's correlation analysis. The bootstrapping in structural equations was conducted to verify the mediating effect of internal member satisfaction. Results - Internal members' satisfaction had a positive effect on job and customer performance. It mediated the relationship between organizational environment, customer relationship factors and job performance. It also mediated the relationship between organizational environment and customer performance. Conclusions - If internal members' relationship with customers is improved by the members' satisfaction, customer retention, customer satisfaction, and work performance will be achieved. The stability and usability in CRM system support jobs effectively, but the internal members did not feel their job satisfaction. Thus, they did not show a positive effect on job and customer performance.

Development and Management of Performance Indicators of Local Government for Citizen's Communication (지방정부의 소통성과지표 개발 및 관리방안에 관한 연구)

  • Chai, Eunkyong;Lee, Chang Kil
    • Journal of Urban Science
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    • v.7 no.2
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    • pp.11-19
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    • 2018
  • Local governments in South Korea are making efforts to promote highly effective policies through activating communication with citizens as a major innovation strategy. The performance evaluation system includes new performance indicators related to communication with citizens. This is a change to build a consumer-centered performance management system. The purpose of this study is to present guidelines when developing and applying the communication indicators promoted by local governments with interest. For this purpose, the development scope and management methods of the communication performance indicators are presented. For communication performance management, this study emphasized building a strategy planning based performance management system, presenting information that can be understood by citizens, complying with the development procedures of performance indicators, and improving qualitative indicators. In addition, for effective performance management, this study presented the decision-makers' strong willingness, gradual expansion of communication evaluation, establishment in organizational performance culture, and so on.

On-line Fussy Performance Management of Profibus Networks

  • Lee, Kyung-Chang;Song Kang;Kim, Dong-Wook;Lee, Suk
    • International Journal of Precision Engineering and Manufacturing
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    • v.1 no.2
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    • pp.5-13
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    • 2000
  • Most networks for automation are tuned to an expected traffic condition ar their design stage. During their actual operations, however, the networks experience considerable changes in traffic from time to time. These traffic changes caused by common events like machine failure and production schedule change may adversely affect th network performance and, in turn , the performance of the connected devices. This paper presents experimental results for performance management of a Profibus-FMS network. The performance management aims to maintain a uniform level of network performance at all stations under changing network traffic. The performance management algorithm monitors the performance of individual network stations and commands the stations to change their timer values in order to have comparable performance at all stations. In order to determine the amount of timer change, the algorithm employs a set of fuzzy rules. The algorithm has been evaluated on a Profibus network.

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