Information and referral service in public libraries

공공도서관의 정보 및 안내봉사 도입을 위한 연구

The purpose of this study was to obtain the various basic data for introduction of information and referral service in the Korean public libraries. For the purpose, this study was conducted by carrying out theoretical research on the concept and definition of information and referral service, the type and level of the service and the needs for introduction of the service in public libraries and using questionnaires with 242 public libraries(reference librarians) all over the country, so as to examine the librarians' views on the whole service. The questionnaire mainly included questions about actual status, present level and understanding level of the service, reference librarians' response to needs for introduction of the service, and type and level of the service available when the service has been introduced. In conclusion, this study will help to establish basic foundation, so that the Korean public libraries can realize equalization of the service and promote the information and referral service.