Abstract
As facing the challenges from many competitors, the Office of Korea Postal Service has issued the fundamental plan of business renovation which includes the master plan of the information systems. In this paper we discuss the design of a to-be information system for postal service, which will be provided for the completion of the master plan. After briefly discussing the issues on developing information system and the current situation, we provide the design concept and the framework of the to-be system based on the bench marking and gap analysis with advanced systems. The to-be system consists of eight subsystems which can be grouped into three categories; intelligent systems, operational systems, and platforms. We develop detailed specification of each subsystem and provide an operational scenario. We also explain how the to-be system compatibly fits into an integrated information system, which will include the postal, banking, and management functions, to perform its ultimate role for the efficient postal service.
