Abstract
The military services have sought to improve the overall quality, management, and delivery of military technical information in all of its aspects. The efforts concentrated on developing IETM(Interactive Electronic Technical Manual) by using the application of computer technology for the storage, control, and presentation of maintenance, system-operation, training, and other forms of logistic-support technical information. In this paper, the methodologies are presented to evaluate the operational effectiveness of IETM which consists of confirmity and performance. Confirmity is evaluated by the check-sheet based on the standard of CALS, and performance by the comparison of the technician performance between IETM and paper-TM.
