International Journal of Quality Innovation

  • 제4권1호
  • /
  • Pages.20-39
  • /
  • 2003
  • /
  • 1598-2688(pISSN)
  • /
  • 2363-7021(eISSN)
한국품질경영학회 (Korean Society for Quality Management)
권호 표지

A Quality Strategy and Self-Assessment Method for Organizational Excellence

  • Dahlgaard, Jens-J. (Institute Of Technology Division Of Quality Technology) ;
  • Park, Mi-Su (School Of Management And Economics Department Of Business Administration)
  • 발행 : 2003.06.01
PDF 다운로드
⟨ 이전 논문 다음 논문 ⟩

초록

Based on a combination of theories, experiences and cases a sustainable change strategy and self-assessment method with a focus on the human dimension in TQM are suggested and discussed. The Post Denmark TIQ (Total Involvement in Quality) case will be used to illustrate how breakthrough in people attitudes and organisational culture happened and became the foundation for a new culture focusing on change, continuous improvements and everybody's participation.

키워드

참고문헌

  1. Conti, T. (1997), Organizational Self Assessment, Chapman and Hall, London, UK
  2. Conti, T. (2002), Quality Models and Their Role in Organizational Improvement, In The Best on Quality, International Academy for Quality Vol. 12, Milwaukee: Quality Press
  3. Corrigan, J.P. (1995) The Art of TQM. Quality Progress. July, 1995: 61-64
  4. Dahlgaard, Jens J., Kanji, G. & Kristensen, K. (1994) The Quality Journey. London: Carfax
  5. Dahlgaard, Jens J., Kristensen, K. & Kanji, G. (1998), Fundamentals of Total Quality Management, London: Chapman & Hall, UK
  6. Dahlgaard, Jens J. & Dahlgaard, S. M. Park (1999) Core Value and Core Competence Development a Precondition for achieving Business Excellence, Proceedings of the International Conference on TQM and Human Factors. Link$\"{o}$ping: Link$\"{o}$ping University, Sweden
  7. Dahlgaard, Jens J. & Eskildsen, J. (1999), Scoring Business Excellence, European Quality, Vol. 6, No. 1
  8. Dahlgaard, S. M. Park & Kondo, Y. (2000), Reconceptualization of Human Needs and Motivation a Need for a New Renaissance, In The Best on Quality, Vol. 11. Milwaukee: Quality Press
  9. Dahlgaard, Jens J. & Nilsson, L. (2001), Self Assessment Using a Survey Approach: The Role of Importance Weights. Presented at the $4^{th}$ International QMOD Conference, Link$\"{o}$ping, Sweden
  10. Dahlgaard, Jens J. & Nilsson, L. (2002), Focused Self Assessment: Diagnosing, Prioritising and Improvement, American Society of Quality Conference, Denver, USA
  11. Dahlgaard, S.M. Park, Bergman, B. & Hellgren, B. (2001) Reflection on TQM for the New Millennium. In The Best on Quality. International Academy for Quality. Vol. 12: 279-312, Milwaukee: Quality Press
  12. Dahlgaard, S. M. Park (2002) The Human Dimension in TQM - Training, learning and motivation. Link$\"{o}$ping University
  13. Dahlgaard, S.M. Park (2003) Management Control Theories and the European Business Excellence Model. The Asian Journal on Quality. Vol. 4 (1) (Forthcoming)
  14. Deming, E. Edwards (1993) New Economics. Cambridge: Center for Advanced Engineering Study
  15. Evans, R. (1995) Perspectives in defence of TQM. The TQM Magazine. Vol.7 (1)
  16. Eskildsen, J. & Dahlgaard, Jens J. (1998), A Practical Diagnosis of Business Excellence, European Quality, Vol. 5, number 6, pp. 16-20
  17. Eskildsen, J. & Dahlgaard, Jens J. (1999), Improving Employee Satisfaction through Focused Self-Assessment, Proceedings of the International Conference on TQM and Human Factors, Link$\"{o}$ping, Sweden, Vol. 1, pp. 108-113
  18. Eskildsen, J. & Dahlgaard, Jens J. (2000), A Causal Model for Employee Satisfaction, Total Quality Management, Vol. 11, No. 8
  19. Kleif, T. (2000), The TIQ (Total Involve- ment in Quality) Process in Post Denmark The 4th international QMOD Conference, Aarhus, Denmark
  20. Kristensen, K., Martensen, A. & Gronholdt, L. (2000), Customer Satisfaction measurement at Post Denmark: Results of application of the European Customer Satisfaction Index Methodology, , Vol. 11, No. 7
  21. Nielsen, P. M. (2001), The Journey towards Excellence, The 4th international QMOD Conference, Link$\"{o}$ping, Sweden
  22. Prescott, B.D. (1995), Creating a World Class Quality organization - 10 Essentials for Business Success, London: Kogan Page Limited. UK
  23. Shin, D.Y., Kalinowski, J.G., El-Enein, G.A. (1998) Critical Implementing Issues in Total Quality Management. Advanced Management Journal. Winter
  24. Sparrow, P. & Marchington, M. (1998) Human Resource Management The new Agenda. London: Prentice Hall