Journal of the Korean Society of Food Science and Nutrition (한국식품영양과학회지)

The Korean Society of Food Science and Nutrition (한국식품영양과학회)
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Comparison of Student Satisfaction with Foodservice of Middle School by Place for Meal Service in Busan Area

배식장소에 따른 부산 일부지역 중학생의 급식만족도 평가

  • 이경아 (동부산대학 식품영양과) ;
  • 류은순 (부경대학교 식품생명공학부)
  • Published : 2005.02.01
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Abstract

The purpose of this study was to evaluate the students' satisfaction with the Quality of middle school foodservice in Busan area. For purpose, Questionnaires were distributed to 788 students in 8 middle schools (four schools for classroom service, four schools for restaurant service). The average scores were -1.13 for gap of meal, -1.68 for sanitation, -1.19 for menu, -1.63 for attitude of foodservice staffs, and -0.89 for rapidity and exactness of service. The whole students assessed the important and performance of school food service 4.20/5.00 and 2.99/5.00. The restaurant service had significantly (p<0.01) higher average scores performance of meal, sanitation, and rapidity and exactness of service than those of the class room service. The Importance-Performance Analysis (IPA) gride, high importance and low performance (focus here) were cleanliness of dish, cleanliness restoration area, rapid treatment about complaints, reflection students' opinions, and listening to students' opinions in the classroom service and the restaurant service, but the Quality vs. price of meal, sanitation of meal, and dessert supply were included in focus here part in the classroom service.

본 연구는 중학교 급식의 품질 개선을 위한 기초자료를 제공하고자 학교급식을 시행하고 있는 부산지역 중학교 중에서 식당배식을 하는 4개 학교와 교실배식을 하는 4개 학교를 대상으로 배식방법별로 급식에 대한 전반적인 중요도, 수행도 및 갭을 조사하였다. 조사대상 중학생들의 급식에 대한 총 평균점수에서 중요도는 4.23점, 수행도는 2.93점, 갭은 -1.31점으로 나타났다. 특히 위생영역의 만족도 점수가 -1.68로 가장 낮게 나타났으며, 품질만족도는 식기류의 청결<반납장소의 청결<음식의 위생상태 순으로 만족도가 낮은 것으로 나타났다. 배식장소에 따른 영역별 중요도는 유의적인 차이가 없었지만, 세부항목에서는 음식의 양은 교실배식이, 급식종사자의 친절은 식당배식이 유의적(p<0.01)으로 중요도 점수가 높게 나타났다. 수행도에서는 교실배식이 식당배식보다 전체 평균이 유의적(p<0.05)으로 높게 나타났다. 위생영역, 급식의 신속 정확성 영역에 대한 수행도는 교실배식이, 음식영역에 대한 수행도는 식당배식이 유의적(p<0.01)으로 높게 나타났다. 배식장소별 갭은 유의적인 차이를 보이지 않았지만, 교실배식이 식당배식보다 급식의 신속$.$정확성 영역에 대한 갭에서 유의적(p<0.01)으로 높은 점수를 나타냈다. 격자도 분석에서 학생들이 중요하게 생각하나 잘 수행되지 않는 A영역에 교실배식과 식당배식 간에 공통적으로 나타난 불만족 항목은 식기류의 청결, 반납장소의 청결, 불만처리의 신속함, 건의사항의 반영, 건의사항에 대한 경청이 해당되며, 교실배식이 식당배식보다 가격에 대비한 음식 질, 음식의 위생상태, 후식제공에서도 불만족인 것으로 나타났다. 이상을 살펴볼 때, 중학교 급식의 경우, 위생영역에 대한 만족도가 가장 낮으므로 급식의 품질을 향상시키기 위해 식기류의 청결, 음식의 위생상태, 반납장소의 청결 등에 대한 집중적인 관리가 필요하다. 특히 교실배식의 경우 식당배식에 비해 조리 후 배식에 이르는 시간이 길어서 음식의 위생 및 품질 면에서 여러 가지 문제점을 야기할 우려가 있다. 최근 조리 후 배식까지의 시간이 짧고 음식의 위생과 적온관리가 잘 되는 식당배식으로 전환하는 비율이 높다. 그러나 식당이 좁고 먼 거리에 위치한 경우 식당으로 이동하여 많은 시간을 기다리다보니 점심시간을 활용할 수 없게 되는 문제점에 대한 재검토가 필요하다. 따라서 차후 학교급식의 안전성 확보를 위한 급식환경 개선의 일환으로 식당공간 확보 시 신속한 시간 내에 급식이 가능하도록 넓은 공간과 쾌적한 환경의 식당 조성에 대해 관심을 기울여야 할 것으로 사료된다.

Keywords

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