Analysis of Social Relations Among Organizational Units Derived from Process Models and Redesign of Organization Structure

프로세스 모델에서 도출한 조직간 사회관계에 대한 분석과 조직 재설계

  • Choi, Injun (Department of Industrial and Management Engineering, POSTECH) ;
  • Song, Minseok (Department of Information Systems, Eindhoven University of Technology) ;
  • Kim, Kwangmyeong (Department of Industrial and Management Engineering, POSTECH) ;
  • Lee, Yong-Hyuk (Department of Industrial and Management Engineering, POSTECH)
  • 최인준 (포항공과대학교 산업경영공학과) ;
  • 송민석 (아인호벤공대 정보시스템학과) ;
  • 김광명 (포항공과대학교 산업경영공학과) ;
  • 이용혁 (포항공과대학교 산업경영공학과)
  • Published : 2007.03.31


Despite surging interests in analyzing business processes, there are few scientific approaches to analysis and redesign of organizational structures which can greatly affect the performance of business processes. This paper presents a method for deriving and analyzing organizational relations from process models using social network analysis techniques. Process models contain information on who performs which processes and activities, along with the assignment of organizational units such as departments and roles to related activities. To derive social relations between organizational units from process models, three types of metrics are formally defined: transfer of work metrics, subcontracting metrics, and cooperation metrics. By applying these metrics, various relations among organizational units can be derived and analyzed. To verify the proposed method and metrics, they are applied to standard process models of the semiconductor and electronic, and automotive industry in Korea. This paper presents a taxonomy for diagnosing organization structure based on the presented approach. The paper also discusses how to combine analyses in the taxonomy for redesign of organizational structures.


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