The Impact of the Attributes of Fashion Brand Online Communities on High School Students' Commitment to the Community

패션 브랜드 온라인 커뮤니티 특성이 고등학생의 커뮤니티 몰입에 미치는 영향

  • Lim, Sung-Jun (Department of Clothing & Textiles, Kyung Hee University) ;
  • Hwang, Choon-Sup (Department of Clothing & Textiles, Kyung Hee University)
  • Published : 2007.12.30

Abstract

The purpose of this study was to clarify the factors that characterize the fashion brand online communities that have a high participation rate among high school students, and to determine the impact of those factors on the high school students' commitment to the community, especially in relation to their demographics. The study was implemented through a descriptive survey method using an online questionnaire. The sample consisted of 301 members of online fashion brand communities operated on the Daum portal site. The data were analyzed by frequency, factor analysis, and regression analysis. The results are as follows: (1) Factor analysis revealed that the characteristics of a fashion brand online community are associated with three factors ; compensation/interest, interactivity, and information. (2) Regression analysis showed that the more compensation/interest, opportunity for interaction, and information the community provides, the more likely high school student members are to show a higher level of commitment to the community. (3) There was no difference in the effect of community attribute factors on the high school student members' commitment to the community according to gender. The group of students majoring in human and liberal education was the most influenced by the attributes of fashion brand online communities. The interactivity factor had a greater impact on the group of students majoring in art and physical education than on the other groups. The greater the use of the Internet, the greater the impact of community attributes on commitment. (4) In the process of developing an online community, marketers should fully consider the fact that information factors have the biggest impact on high school students' commitment to the community. Therefore, greater effort should be made to differentiate between community attributes based on high school students' majors and their amount of Internet use in order to motivate commitment to the community and brand loyalty as well.

Keywords

References

  1. 강명수(2002). 온라인 커뮤니티 특성이 커뮤니티 몰입과 이용의도에 미치는 영향에 관한 연구. 경영저널, 3(1), 77-98
  2. 강태중(2004). 온라인 상의 브랜드 커뮤니티의 이용 동기 및 특성에 관한 연구. 중앙대학교 대학원 박사학위논문
  3. 고유주, 권준희(2006). 패션 온라인 커뮤니티 특성이 커뮤니티 몰입과 브랜드 충성도에 미치는 영향에 관한 연구. 한국의류학회지, 30(4), 644-654
  4. 김기억, 홍희숙(2005). 의류 브랜드 온라인 커뮤니티의 상호 작용성과 욕구충족의 관계. 한국의류학회지, 29(11), 1432-1443
  5. 상반기 남/여 선호도 TOP 50조사 - 2005년 1월 - 2005년 6월 Rankey Report. (2005. 6). 랭커닷컴. 자료검색일 2006. 4. 13, 자료출처 www.rankey.com
  6. 서지혜(2004). 온라인 브랜드 커뮤니티의 서비스 품질이 브랜드 충성도에 미치는 영향에 관한 연구: eBC-SERVPERF 모형을 중심으로. 숙명여자대학교 대학원 석사학위논문
  7. 성영신, 임성호(2002). 브랜드 커뮤니티 활동 왜 하는가. 광고학연구, 13(5), 159-179
  8. 송창석, 신종칠(1999). 인터넷 상호작용성 제고방안에 관한 연구. 마케팅연구, 14(3), 69-95
  9. 심소연, 강혜원(1983). 여고생의 의복행동과 과시 및 자율욕구와의 상관연구. 한국의류학회지, 7(2), 53-59
  10. 이수동, 최주석(2001). 가상환경에서 대고객 및 고객간 관계 결속의 선행변수와 결과변수에 대한 연구. 유통연구, 5(2), 1-19
  11. 이준엽(2005). 온라인 고객 커뮤니티에서의 고객몰입과 구매 충성도 간의 관계에 관한 연구. 한국과학기술원 석사학위논문
  12. 2005년 하반기 정보화실태조사(2005.12). 한국인터넷진흥원. 자료검색일 2006. 4. 13, 자료출처 www.isis.nida.or.kr
  13. 최경희, 강혜원(1985). 여고생의 의복행동과 성역할 태도와의 관계. 한국의류학회지, 9(1), 1-8
  14. 최순화, 이상민, 박기우(2000). 사이버 커뮤니티의 가치평가. 서울: 삼성경제연구소
  15. 최은미(2004). 온라인 브랜드 커뮤니티 특성이 온라인 브랜드 커뮤니티 충성도 및 브랜드 개성과 브랜드 태도에 미치는 영향에 관한 연구. 서울대학교 대학원 석사학위논문
  16. Amstrong A., & Hagel, J.(1996). The Real Value of Online Communities. Harvard Business Review, 74(3), 134-140
  17. Bansal, H.S., Irving, P. G., & Taylor, S.F.(2004). A three-component model of customer commitment to service providers. Journal of Academy of Marketing Science, 32(3), 234-250 https://doi.org/10.1177/0092070304263332
  18. Becker, H. S.(1960). Notes on the Concept of Commitment. American Journal of Sociology, 6, 32-40
  19. Berry, L. L.(1995). Relationship marketing of services-growing interest emerging perspectives. Journal of Academy of Marketing Science, 23(3), 236-245 https://doi.org/10.1177/009207039502300402
  20. Dwyer, F. R., Schurr, B. P., & Oh, S.(1987). Developing Buyer-Seller Relationship. Journal of Marketing, 51(2), 11-27 https://doi.org/10.2307/1251126
  21. Garbarino, E., & Johnson, M. S.(1999). The different role of satisfaction, trust, commitment in customer relationship. Journal of Marketing, 63(2), 70-87 https://doi.org/10.2307/1251946
  22. Gruen, W. T., Summer, O. J., & Actio, F.(2000). Relationship Marketing Activities, Commitment & Membership Behaviors in Professional Associations. Journal of Marketing, 64(3), 34-49 https://doi.org/10.1509/jmkg.64.3.34.18030
  23. Gundlach, G. T., Achrol, R. S., & Mentzer, J. T.(1995). The Structure. of Commitment in Exchange. Journal of Marketing, 59(1), 78-92 https://doi.org/10.2307/1252016
  24. Ha, L., & James, E. L.(1998). Interactivity reexamined: A base line analysis of early business Web sites. Journal of Broadcasting and Electronic Media, 42(4), 457-474 https://doi.org/10.1080/08838159809364462
  25. Hagel, J., & Armstrong, A., G.(1997). Net gain : Expending markets through virtual communities. Harvard Business School Press
  26. Hoffman, D. L., & Novak, T. P.(1996). Marketing in hypermedia computer-mediated environment: Conceptural foundations, Journal of Marketing, 60, 50-68 https://doi.org/10.2307/1251841
  27. Kotler, P.(2001). Marketing Management. New Jersey: Prentice-Hall
  28. Ku, L. (1992). Impacts of interactivity from computer-mediated communication in an organizational setting: a study of electronic mall. East Lansing Michigan: Michigan State University
  29. Morgan, R. A., & Hunt, S. D.(1994). The Commitment-Trust Theory of Relationship Marketing. Journal of Marketing, 58(7), 20-38
  30. Muniz, A. M., & O'Guinn, T. C.(2001). Brand Community. Journal of Consumer Research, 27(March), 412-432 https://doi.org/10.1086/319618
  31. Staw, B. M.(1980). The Consequences of Turnover. Journal of Occupational Behavior, 1, 253-273
  32. Wilson, D. J.(1990). Science, community and the transformation of American philosophy. Chicago : University of Chicago Press
  33. Young, L., & Denize, S.(1995). A Concept of Commitment: Alternative Views of Relational Continuity in Business Service Relationships. Journal of Business and Industrial Marketing, 10(5), 22-37 https://doi.org/10.1108/08858629510103879