Journal of the Korean Data and Information Science Society
- 제18권2호
- /
- Pages.401-409
- /
- 2007
- /
- 1598-9402(pISSN)
An ANP-Based Performance Model for ERP System's Implementation
초록
This paper addresses a performance evaluation model for ERP system's implementation using Analytic Network Process (ANP) technique. In this study, the performance variables are identified as the perspectives of cost, business process, systems operation, and change management, respectively. The empirical study also investigated factors that affect the performance variables to find out the causal relationship between them using the ANP approach. The data for the empirical analysis were collected from manufacturing companies that have implemented ERP systems. The research findings indicate the proposed model is powerful in proposing that the indirect relationship between influencing factors and managerial effectiveness, mediated by employee satisfaction, is an important one.