IE interfaces (산업공학)

Korean Institute of Industrial Engineers (대한산업공학회)
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The Service Quality of the Logistics Outsourcing in the Korean Apparel Industry

국내 의류산업의 물류 아웃소싱 서비스 품질

  • 윤서진 (연세대학교 의류과학연구소) ;
  • 천종숙 (연세대학교 생활과학대학 의류환경학과)
  • Received : 20070700
  • Accepted : 20070800
  • Published : 2007.09.30
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Abstract

As the logistics management becomes more important with the enormous amount of competition at every level of apparel retailing, the Korean apparel companies are expanding logistics outsourcing for providing to consumers better service. This paper studied about apparel logistics service quality, focusing on the transport part. The results of this study showed that the apparel companies evaluated highly their logistics outsourcing service quality that provided from the logistics companies. The logistics companies were providing high quality logistics service to the apparel companies with relatively advanced service infrastructures such as transportation management system and logistics network, as well as improved service abilities such as exact transport and relationship management. Also, it was identified that the satisfaction with apparel transport service quality gave positive influence on recontract intention toward the logistics companies.

Keywords

References

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