Journal of dental hygiene science (치위생과학회지)
- Volume 8 Issue 4
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- Pages.215-224
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- 2008
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- 1598-4478(pISSN)
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- 2233-7679(eISSN)
Analysis of Factors affecting the Patient's Service Satisfaction in Kimhae Dental Hospital
김해 치과 의료기관의 치과진료 만족도 요인분석
- Seong, Mi Gyung (Department of Dental Hygiene, Masan College) ;
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Park, Jeong Hee
(Department of Dental Hygiene, Masan College)
;
- Jang, Kyeung Ae (Department of Dental Hygiene, Masan College) ;
- Choi, Jung Ok (Depertment of Dental clinic, School of Dentistry, Pusan National University Hopistal)
- Received : 2008.07.21
- Accepted : 2008.11.02
- Published : 2008.12.24
Abstract
In order to meet the medical demand according to the changing medical environment and to provide patients with quality dental treatment and improve treating environment by establishing reasonable management plan, with 149 patients for whom continuous dental health program has been applied, the degree of satisfaction with the dental treatment, and the influence factors on the satisfaction were investigated. Using the SPSS Ver. 13.0, mean value analysis were performed on the satisfactions with dental care service and the quality of dental care service according to general characteristics, and regression analysis were performed on the influence of general characteristics and the degree of satisfaction with dental care service on the satisfaction of dental treatment. The result of the multiple regression analysis revealed the human (staff), environment, and the procedure of treatment as the influence factors of the satisfaction with dental treatment. Systematic management and training should be implemented to improve the quality of dental care service and enhance the satisfaction.
보건의료환경 변화에 따른 환자들의 의료수요에 부응하고 합리적인 경영대책을 마련하여 환자들에게 양질의 치과의료서비스를 제공하고 진료환경을 개선시킬 목적으로 계속구강건강관리 환자 149명을 대상으로 치과의료서비스를 제공 받은 후의 진료 만족도와 진료만족도에 영향을 미치는 요인을 파악하였다. SPSS Ver 13.0을 이용하여 일반적 특성에 따른 치과의료서비스 만족도, 치과의료서비스의 질에 대한 만족도는 평균분석을 하였고, 일반적 특성 및 치과의료서비스 만족도가 치과진료 만족도에 미치는 영향은 회귀분석을 하였다. 다중회귀분석에서 치과진료 만족도에 영향을 미치는 요인은 직원요인, 외부환경요인, 진료절차였다. 치과의료 서비스의 질을 향상시키고 환자의 만족도를 높이기 위해서는 직원들의 체계적인 관리 및 교육이 이루어져야 할 것이다.