The Journal of Information Systems (한국정보시스템학회지:정보시스템연구)

Korea Association of Information Systems (한국정보시스템학회)
권호 표지
DOI QR코드

DOI QR Code

The Adoption Degrees of Social Capital and IT Infrastructure, and Their Effects on Knowledge Management Processes

사회적 자본 및 정보기술 하부구조의 도입수준과 지식경영 과정들에 대한 영향

  • Received : 2009.04.15
  • Accepted : 2009.08.17
  • Published : 2009.09.01
Download PDF
⟨ Previous Next ⟩

Abstract

This study investigated the degrees of knowledge management processes according to the levels of social capital(i.e., inter-departmental communication, trust, cooperation and integration) as well as information technology(IT) infrastructure(i.e., knowledge storage and transfer IT, and knowledge search IT) in Korean manufacturing firms. We also demonstrated the differences in organizational performance under various degrees of knowledge management processes. Through cluster analysis with social capital variables, we classified sample firms into five groups; 'the highest firms', 'higher firms', 'middle firms', 'lower firms', and 'the lowest firms'. It was also observed that the degrees of knowledge management processes and organizational performance in 'the highest firms' is the highest. With a structural equation modeling technique, the causal relationships among social capital, IT infrastructure, knowledge management processes, and organizational performance were confirmed. Hence, it is concluded that social capital and IT infrastructure have direct effects on knowledge management processes, and indirectly influence organizational performance through the degrees of knowledge management processes.

Keywords

References

  1. 백상용, 박경수, "정보기술구현 내부확산단계에서 지식창조과정에 관한 질적 연구", 정보시스템 연구, 제15권, 제2호, 2006, pp.125-152.
  2. 윤만희, "서비스종업원 조직시민행위의 사회 교환론적 선행변수와 서비스품질에 관한 연구: 종업원 분석수준", 경영학연구, 제29권, 2000, pp.723-748.
  3. 이순묵, 공변량구조분석, 성원사, 1990.
  4. 이영찬, "사회적 자본, 지식경영, 그리고 조직성과 간의 인과관계", 정보시스템 연구, 제16권, 제4호, 2007, pp.223-242.
  5. 이영찬, "지식경영의 동태적 가치사슬 모형 구축", 정보시스템 연구, 제17권, 제3호, 2008, pp.205-234. https://doi.org/10.5859/KAIS.2008.17.3.205
  6. 조현철, 구조방정식 모델, 도서출판 석정, 2003.
  7. Achrol, S. and Stern, W., "Environmental Determinants of Decision Making Uncertainty in Marketing Channels", Journal of Marketing Research, Vol. 25, 1988, pp.36-50. https://doi.org/10.2307/3172923
  8. Agarwal, D., An Empirical Investigation of the Impact of Advanced Manufacturing Technology on Business Performance, Phd. Dissertation in the City University of New York, 1997.
  9. Akgun, E., Byrne, J., Keskin, H., Lynn, S. and Imamoglu, Z., "Knowledge Networks in New Product Development Projects: A Transactive Memory Perspective", Information & Management, Vol. 42, 2005, pp.1105-1120. https://doi.org/10.1016/j.im.2005.01.001
  10. Anderson, C. and Narus, A., "A Model of Distributor Firm and Manufacturer Firm Working Partnerships", Journal of Marketing, Vol. 54, 1990, pp.42-58.
  11. Arbuckle, L. and Wothke, W., AMOS 4.0 User's Guide, SmallWaters Corporation, 1999.
  12. Artail, A., "Application of KM Measures to the Impact of a Specialized Groupware System on Corporate Productivity and Operations", Information & Management, Vol. 43, 2006, pp.551-564. https://doi.org/10.1016/j.im.2006.02.002
  13. Bock, G., Kankanhalli, A. and Sharma, S., "Are Norms Enough ? The Role of Collaborative Norms in Promoting Organizational Knowledge Seeking", European Journal of Information Systems, Vol. 15, 2006, pp.357-367. https://doi.org/10.1057/palgrave.ejis.3000630
  14. Belanger, F. and Allport, D., "Collaborative Technologies in Knowledge Telework: an Exploratory Study", Information Systems Journal, Vol. 18, 2008, pp.101-121. https://doi.org/10.1111/j.1365-2575.2007.00252.x
  15. Boyer, K., "Evolutionary Patterns of Flexible Automation and Performance: A Longitudinal Study", Management Science, Vol. 45, No. 4, 1999, pp.824-842. https://doi.org/10.1287/mnsc.45.6.824
  16. Chen, C. and Huang, J., "How Organizational Climate and Structure Affect Knowledge Management-The social Interaction Perspective", International Journal of Information Management, Vol. 27, 2007, pp.104-118. https://doi.org/10.1016/j.ijinfomgt.2006.11.001
  17. Chow, W. and Chan L., "Social Network, Social Trust and Shared Goals in Organizational Knowledge Sharing", Information & Management, Vol. 45, 2008, pp.458-465. https://doi.org/10.1016/j.im.2008.06.007
  18. Chua, A., "Knowledge Management System Architecture: a Bridge between KM Consultants and Technologists", International Journal of Information Management, Vol. 24, 2004, pp.87-98. https://doi.org/10.1016/j.ijinfomgt.2003.10.003
  19. Coleman, S., "Social Capital in the Creation of Human Capital"', American Journal of Sociology, Vol. 94, 1988, pp.S95-S120. https://doi.org/10.1086/228943
  20. Coughlan, J., Lycett, M. and Macredie, R., "Understanding the Bisiness-IT Relationship", International Journal of Information Management, Vol. 25, 2005, pp.303-319. https://doi.org/10.1016/j.ijinfomgt.2005.04.003
  21. Drew, S., "From Knowledge to Action: the Impact of Benchmarking on Organizational Performance", Long Range Planning, Vol. 30, No. 3, 1997, pp.427-441. https://doi.org/10.1016/S0024-6301(97)90262-4
  22. Fiedler, D., Grover, V. and Teng, C., "An Empirically Derived Taxonomy of Information Technology Structure and Its Relationship to Organizational Structure", Journal of Management Information Systems, Vol. 13, No. 1, 1996, pp.9-34.
  23. Gold, H., Malhotra, A. and Segars, H., "Knowledge Management: An Organizational Capabilities Perspective", Journal of Management Information Systems, Vol. 18, No. 1, 2001, pp.185-214. https://doi.org/10.1080/07421222.2001.11045669
  24. Hair, J., Black, B., Babin, B., Anderson, R. and Tatham, R., Multivariate Data Analysis, 6th edition, Prentice Hall, November 7, 2005.
  25. Hasen, T., Nohria, N. and Tierney, T., "What's Your Strategy for Managing Knowledge", Harvard Business Review, March-April, 1999, pp.106-116.
  26. Inkpen, C. and Tsang, K., "Social Capital, Networks, and Knowledge Transfer", Academy of Management Review, Vol. 30, No. 1, 2005, pp.146-165 https://doi.org/10.5465/AMR.2005.15281445
  27. Jarvenpaa, S.L. and Staples, D.S., "The Use of Collaborative Electronic Media for Information Sharing: an Exploratory Study of Determinants", Journal of Strategic Information Systems, Vol. 9, 2000, pp.129-154. https://doi.org/10.1016/S0963-8687(00)00042-1
  28. Jasimuddin, M., "Exploring Knowledge Transfer Mechanisms: The Case of a UK- based Group within a High-tech Global Corporation", International Journal of Information Management, Vol. 27, 2007, pp.294-300. https://doi.org/10.1016/j.ijinfomgt.2007.03.003
  29. Johannessen, J. and Olsen, B., "Knowledge Management and Sustainable Competitive Advantages: the Impact of Dynamic Contextual Training", International Journal of Information Management, Vol. 23, 2003, pp.277-289. https://doi.org/10.1016/S0268-4012(03)00050-1
  30. Kankanhalli, A., Tan, C.Y. and Wei, K., "Contributing Knowledge to Electronic Knowledge Repositories: an Empirical Investigation", MIS Quarterly, Vol. 29, No. 1, 2005, pp.113-143.
  31. Kim, J. and Muller, C., Factor Analysis: Statistical Methods and Practical Issues, SAGE University paper 14, SAGE Publications Inc, 1981.
  32. Kloot, L., "Organizational Learning and Management Control Systems: Responding to Environmental Change", Management Accounting Research, Vol. 8, 1997, pp.47-73. https://doi.org/10.1006/mare.1996.0033
  33. Ko, D., Kirsch, J. and King, R., "Antecedents of Knowledge Transfer from Consultants to Clients in Enterprise System Implementations", MIS Quarterly, Vol. 29, No. 1, 2005, pp.59-85.
  34. Kulkarni, R., Ravindran, S. and Freeze, R., "A Knowledge Management Success Model: Theoretical Development and Empirical Validation", Journal of Management Information Systems, Vol. 23, No. 3, 2007, pp.309-347. https://doi.org/10.2753/MIS0742-1222230311
  35. Kwok, C., Ma, J. and Vogel, D., "Effects of Group Support Systems and Content Facilitation on Knowledge Acquisition", Journal of Management Information Systems, Vol. 19, No. 3, 2003, pp.185-229.
  36. Lee, H. and Choi, B., "Knowledge Management Enablers, Processes, and Organizational Perfromance: an Integrative View and Empirical Examination", Journal of Management Information Systems, Vol. 20, No. 1, 2003, pp.179-228. https://doi.org/10.1080/07421222.2003.11045756
  37. Lee, K., Lee, S. and Kang, I., "KMPI: Measuring Knowledge Management Performance", Information & Management, Vol. 42, 2005, pp.469-482. https://doi.org/10.1016/j.im.2004.02.003
  38. Lin, T. and Huang, C., "Understanding Knowledge Management System Usage Antecedents: An Integration of Social Cognitive Theory and Task Technology Fit", Information & Management, Vol. 45, 2008, pp.410-417. https://doi.org/10.1016/j.im.2008.06.004
  39. McCall, H., Arnold, V. and Sutton, G., "Use of Knowledge Management Systems and the Impact on the Acquisition of Explicit Knowledge", Journal of Information Systems, Vol. 22, No. 2, 2008, pp.77-101.
  40. Montazemi, A., Siam, J. and Esfahanipour, A., "Effect of Network Relations on the Adoption of Electronic Trading Systems", Journal of Management Information Systems, Vol. 25, No. 1, 2008, pp.233-266. https://doi.org/10.2753/MIS0742-1222250109
  41. Nahapiet, J. and Ghoshal, S., "Social Capital, Intellectual Capital, and the Organizational Advantage", Academy of Management Review, Vol. 23, No. 2, 1998, pp.242-266.
  42. Nonaka, I., "A Dynamic Theory of Organizational Knowledge Creation", Organization Science, Vol. 5, No. 10, 1994, pp.14-37. https://doi.org/10.1287/orsc.5.1.14
  43. Nonaka, I. and Konno, N., "The Concept of 'Ba': Building a Foundation of Knowledge Creation", California Management Review, Vol. 40, No. 3, 1998, pp.40-54. https://doi.org/10.2307/41165942
  44. Nonaka, I. and Takeuchi, H., The Knowledge Creating Company: How Japanese Companies Create the Dynamics of Innovation, New York: Oxford University Press, 1995.
  45. Okoli, C. and Oh, W., "Investigating Recognitionbased Performance in an Open Content Community: A Social Capital Perspective", Information & Management, Vol. 44, 2007, pp.240-252. https://doi.org/10.1016/j.im.2006.12.007
  46. Pan, L. and Leidner, E., "Bridging Communities of Practice with Information Technology in Pursuit of Global Knowledge Sharing", Journal of Strategic Information Systems, Vol. 12, 2003, pp.71-88. https://doi.org/10.1016/S0963-8687(02)00023-9
  47. Parthasarthy, R. and Sethi. S.P., "The Impact of Flexible Automation on Business Strategy and Organizational Structure", Academy of Management Review, Vol. 17, No. 1, 1992, pp.86-111.
  48. Paul, L., "Collaborative Activities in Virtual Setting: A Knowledge Management Perspective of Telemedicine", Journal of Management Information Systems, Vol. 22, No. 4, 2006, pp.143-176. https://doi.org/10.2753/MIS0742-1222220406
  49. Prieto, M. and Easterby-Smith, M., "Dynamic Capabilities and the Role of Organizational Knpwledge: An Exploration", European Journal of Information Systems, Vol. 15, 2006, pp.500-510. https://doi.org/10.1057/palgrave.ejis.3000642
  50. Putnam, D., "Tuning in, Tuning out: The Strange Disappearance of Social Capital in America", Political Science & Politics, December, 1995, pp.664-683.
  51. Scheepers, R., Venkitachalam, K. and Gibbs, M., "Knowledge Strategy in Organizations: Refining the Model of Hansen, Nohria and Tierney", Journal of Strategic Information Systems, Vol. 13, 2004, pp.201-222. https://doi.org/10.1016/j.jsis.2004.08.003
  52. Scott, E., "Facilitating Inter-organizational Learning with Information Technology", Journal of Management Information Systems, Vol. 17, No. 2, 2000, pp.81-113. https://doi.org/10.1201/1078/43190.17.1.20000101/31218.11
  53. Sher, J. and Lee, C., "Information Technology as a Facilitator for Enhancing Dynamic Capabilities through Knowledge Management", Information & Management, Vol. 41, 2004, pp.933-945. https://doi.org/10.1016/j.im.2003.06.004
  54. Swap, W., Leonard, D., Shields, M. and Abrams, L., "Using Mentoring and Storytelling to Transfer Knowledge in the Workplace", Journal of Management Information Systems, Vol. 18, No. 1, 2001, pp.95-114. https://doi.org/10.1080/07421222.2001.11045668
  55. Tanriverdi, H., "Information Technology Relatedness, Knowledge Management Capability, and Performance of Multibusiness Firms", MIS Quarterly, Vol. 29, No. 2, 2005, pp.311-334.
  56. Tsai, W. and Ghoshal, S., "Social Capital and Value Creation: The Role of Intrafirm Networks", Academy of Management Journal, Vol. 41, No. 4, 1998, pp.464-476. https://doi.org/10.2307/257085
  57. Van de Ven, H. and Ferry, D., Measuring and Assessing Organizations, A Wiley-Interscience Publication, 1980.
  58. Vickery, S., Droge, C. and Markland. R., "Production Competence and Business Strategy: Do They Affect Business Performance ?", Decision Science, Vol. 24, 1993, pp.435-455. https://doi.org/10.1111/j.1540-5915.1993.tb00482.x
  59. Wasko, M. and Faraj, S., (2000), "It Is What One Does: Why People Participate and Help Others in Electronic Communities of Practice", Journal of Strategic Information Systems, Vol. 9, 2000, pp.155-173. https://doi.org/10.1016/S0963-8687(00)00045-7
  60. Wasko, M. and Faraj, S., "Why Should I Share? Examing Social Capital and Knowledge Contribution in Electronic Networks of Practice", MIS Quarterly, Vol. 29, No. 1, 2005, pp.35-57.
  61. Whelan, E., "Exploring Knowledge Exchange in Electronic Networks of Practice", Journal of Information Technology, Vol. 22, No. 1, 2007, pp.5-12. https://doi.org/10.1057/palgrave.jit.2000089
  62. Whitley, E.A. and Hedesstrom, T., "What is meant by tacit knowledge ? toward a better understanding of the shape of action", Proceedings of European Conference on Information Systems 2000, 2000, pp.53-58.
  63. Yu, C. and Chu, T., "Exploring Knowledge Contribution from an OCB Perspective", Information & Management, Vol. 44, 2007, pp.321-331. https://doi.org/10.1016/j.im.2007.03.002

Cited by

  1. The Effect of Team Members' Psychological Characteristics and Knowledge Network Characteristics among Team Members on Team Performance vol.20, pp.1, 2011, https://doi.org/10.5859/KAIS.2011.20.1.001
  2. The Effects of u-Learning Systems Characteristics on Perceived Interactivity and Learning Performance vol.21, pp.1, 2012, https://doi.org/10.5859/KAIS.2012.21.1.117
  3. The Effects of Cultural Characteristics on IT Infrastructure and Knowledge Management Activities vol.19, pp.3, 2010, https://doi.org/10.5859/KAIS.2010.19.3.149
  4. The Framework for the Classification of KM Strategies in Manufacturing Firms Based on Target Costing and IT Infrastructure vol.21, pp.3, 2012, https://doi.org/10.5859/KAIS.2012.21.3.45