Journal of the East Asian Society of Dietary Life (동아시아식생활학회지)

The East Asian Society of Dietary Life (동아시아식생활학회)
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Restaurant Employees' Attitudinal and Behavioral Changes by the Implementation of Computing Technology

컴퓨팅 테그놀로지 도입에 따른 레스토랑 종사자들의 태도와 행동의 변화

  • Baek, Seung-Hee (Dept. of Food and Nutrition, Shingu College & University) ;
  • Ham, Seon-Ok (Hospitality Management and Tourism, University of Kentucky)
  • Received : 2009.10.15
  • Accepted : 2009.10.27
  • Published : 2009.10.31
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Abstract

Computing Technology implementation suggests a dramatic change in work or organizational environment. The study aims to examine how IT adoption affected employees' attitudes toward jobs and behaviors toward customers in restaurant operations. The employee attitudinal variables examined in the study included employees' perceptions on internal work motivation, general job satisfaction, and pride in organization, while positive employee behaviors were used to examine employees' behavioral changes induced by IT implementation. The study sampled employees of full-service and mid-scale restaurants. To test the relationships among the employees of full-service and variables proposed in the research model changed by the IT implementation, six hypotheses were proposed. This study is meaningful in making a progress in finding a support for a link between task perceptions and attitudes in organizational environment change. The practical contribution of this research lies in for restaurant owners or managers to obtain a better perspective of the technology adoption and implementation decisions.

컴퓨팅 테그놀로지 도입은 직장이나 조직내에서 커다란 변화를 가져온다고 한다. 이 연구는 레스토랑 내에서의 IT도입이 종사자들의 직업에 대한 태도와 고객에 대한 행동에 미치는 영향을 파악하는 것을 목적으로 한다. 이 연구에서 IT 도입에 따른 종사자들의 태도를 측정하는 변수는 IT 도입에 대한 인식, 내적 동기 부여, 전반적인 직업의 만족도, 조직에 대한 긍지이며, 종사자들의 행동 변수로는 고객에 대한 긍정적인 행동이 사용되었다. 이 연구의 표본은 full-service, mid-scale의 레스토랑에 종사하는 종업원들이다. 제안된 연구 모형에 포함된, IT 도입에 따른 종사자들의 태도와 행동의 변화를 조사하기 위하여 6개의 가설이 수립되었다. 이 연구는 조직 환경의 변화에 따른 직무에 대한 인식과 태도의 연관성에 대한 지식을 발전시킨다는 면에서 의미가 있다. 이 연구의 산업계에 대한 실증적인 공헌은 레스토랑 owner나 manager에게 컴퓨터 기술 도입에 대한 결정을 하는데 유용한 시사점을 줄 수 있다는 것이다.

Keywords

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