Journal of Information Processing Systems

Korea Information Processing Society (한국정보처리학회)
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TOSS: Telecom Operations Support Systems for Broadband Services

  • Chen, Yuan-Kai (Chunghwa Telecom, IBM, ITRI and NCTU joint research center) ;
  • Hsu, Chang-Ping (Chunghwa Telecom, IBM, ITRI and NCTU joint research center) ;
  • Hu, Chung-Hua (Chunghwa Telecom, IBM, ITRI and NCTU joint research center) ;
  • Lin, Rong-Syh (Chunghwa Telecom, IBM, ITRI and NCTU joint research center) ;
  • Lin, Yi-Bing (Chunghwa Telecom, IBM, ITRI and NCTU joint research center) ;
  • Lyu, Jian-Zhi (Chunghwa Telecom, IBM, ITRI and NCTU joint research center) ;
  • Wu, Wudy (Chunghwa Telecom, IBM, ITRI and NCTU joint research center) ;
  • Young, Hey-Chyi (Chunghwa Telecom, IBM, ITRI and NCTU joint research center)
  • Published : 2010.03.31
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Abstract

Due to the convergence of voice, data, and video, today's telecom operators are facing the complexity of service and network management to offer differentiated value-added services that meet customer expectations. Without the operations support of well-developed Business Support System/Operations Support System (BSS/OSS), it is difficult to timely and effectively provide competitive services upon customer request. In this paper, a suite of NGOSS-based Telecom OSS (TOSS) is developed for the support of fulfillment and assurance operations of telecom services and IT services. Four OSS groups, TOSS-P (intelligent service provisioning), TOSS-N (integrated large-scale network management), TOSS-T (trouble handling and resolution), and TOSS-Q (end-to-end service quality management), are organized and integrated following the standard telecom operation processes (i.e., eTOM). We use IPTV and IP-VPN operation scenarios to show how these OSS groups co-work to support daily business operations with the benefits of cost reduction and revenue acceleration.

Keywords

References

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