Journal of Korea Society of Industrial Information Systems (한국산업정보학회논문지)

Korea Society of Industrial Information Systems (한국산업정보학회)
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Impact of IS Employees' Interpersonal Conflict on Turnover Intention

IS 인력의 조직내 갈등이 이직의도에 미치는 영향에 관한 연구

  • Received : 2010.10.08
  • Accepted : 2010.11.29
  • Published : 2010.12.30
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Abstract

The purpose of this study is to examine the moderating effects of the Leader-member exchange(LMX) on relationship between the interpersonal conflict and turnover intention. Since effective management of IS personnel is important issue for the IS related researchers and practitioners since their turnover rate has been known to be high and skilled personnel have been in short supply. We develop the hypotheses from the prior studies and empirically testing them in the context of IS personnels from various companies located in vicinity of capital city of Korea. This empirical study show interesting results. Good leader-member exchange has the moderating effect on the management of interpersonal conflict level and drastic reduction of the turnover behavior. Based on the analyzed results, we discussed the theoretical implications and limitations.

본 연구는 기업들이 지속적 성장을 하기 위해 유기적인 조직관리를 시도하는 과정에서 흔히 발생하는 조직 내 갈등이 구성원의 이직의도에 미치는 영향과, 긍정적인 상사와의 관계의 질(LMX)이 존재하는 경우 대인갈등과 이직의도에 미치는 관계를 연구하는데 목적이 있다. 상호 갈등을 경험하는 구성원들은 일반적으로 이직의도가 높은데 특히 IS 관련 종사자들은 비-IS종사자보다 높은 이직의도를 보여주는 것으로 나타난 선행연구를 바탕으로 가설을 설정하여 실증 연구를 하였으며, 60개 기업에 근무하는 IS 담당자들을 표본대상으로 하였다. 분석결과 동료와의 상호갈등을 느끼는 구성원은 이직의도가 높은 것으로 나타났고(가설 1), 상사와의 관계의 질이 좋은 경우는 갈등이 발생해도 이직의도가 강하지 않았으며(가설 2) 특히, 높은 수준의 상사와의 관계의 질(LMX)이 존재하는 경우 이직 의도나 갈등이 심화되어도 이직의도가 오히려 감소하는 흥미로운 연구결과가 있었다. 분석결과를 토대로 본 연구의 시사점과 연구의 방향을 제시하였다.

Keywords

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